he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

***MILITARY PERSONNEL*** Stay away from this place. Extremely expensive and predatory. My daughter…read moregraduated naval boot camp and her phone screen was broken. We visited this business and initially all seemed well, he talked the good talk and mentioned since my daughter was military he'd provide a discount. Come to find out he inflates the prices for military personnel then provides a "discount" that actually ends up costing more than prices for the general public. A simple screen change/repair I've paid $40-$50 for the same exact phone but we were desperate as her phone was inoperable due to the broken screen thus leaving no other option since she was to ship out the next day. I ended up paying $150.00 after "discount". People like this should be put out of business taking advantage of our military members. Unpatriotic POS. If you have no other choice, do not go in uniform or mention anything about military as you will be charged more.

let me say that this review is being written for the location in the Walmart in Antioch. Because I…read morecan't find it so this is the next closest one. They tried to tell my son that he needed a brand new battery port for $130 and he went to another place and they simply blew out the dirt from his battery port and it worked fine and they charge him $30. When I called, the guy tried to tell me that that was not the safest thing to do and so that's why they didn't recommend it. Total scam.

I've had my Apple Watch serviced here for a battery replacement. Best price compared to other…read moreshops. Based on that experience, I decided to take my iPhone 11 Pro Max here to replace a damaged screen. Again best price compared to other shops. Took 45 minutes. I'm happy with results: looks and functions like new. I highly recommend this place. Outstanding work at a fair price.

They glued a flyer on my car's window which left a lot of residue that isn't coming off. I don't…read moreknow why Alan thought this was a good advertising tactic.

Worst phone repair shop ever & insanely overpriced service! Save your money!!…read moreThey use very cheap, low quality items to replace original iPhone screens. I confronted the guy right after he switched it out that the quality of the screen was super terrible, but he tried to say that this is the brand they use all the time without any issues. However, he then all of the sudden offered another (shitty) brand I didn't like either when I asked to out my original broken screen back on. I told him he needs to be upfront with the customers that his quality is not as good as the original one before providing any service. And when I wanted to leave with my original screen, he then proceeded to say we owe him $49.99 for just switching screens. Do not trust them. Rip off!

The gentleman that is working at the store gets a really hard time from the people that patronize…read morehis shop. He worked very hard to repair the back glass on my iPhone 15 pro, was very careful and did a really good job, and on a religious holiday for him too. He was very kind and did his best to repair a difficult product (right to repair is a thing, Apple), and gave me a very good price for the work he put into fixing my phone. This kind of thing takes skill and he deserves to be compensated and treated fairly for his effort. I hope I won't break my phone again but if I do, I will go here first.

Let's not discuss the many layers of our US Government, to get a refund that was processed , to…read moretake several level one and two reps, who could not comprehend and read the prior notes, question, is it worth the refund on an phone that is no longer produced in the market place, to call several times etc.

My special edition Halo Infinite Xbox Series X had a broken fan. When I brought it in to Asurion,…read morethey told me it would likely be a 5-day wait until they were able to look at it due to a lot of cases in-progress. It was fixed up and I had it back in less than 3 hours. Very professional here, customer service is great. I genuinely have no complaints. $130.00 is about what I paid in total, and compared to a new $500.00 Series X with no Halo paint job, I'd say I got a great deal.

DO NOT WASTE YOUR TIME OR MONEY!!I wish I could give this place ZERO STARS!!! Went in to get a…read morecamera repaired on an iPhone, which I was told it was going to take 3 hours ( no problem) I come back in three hours only to discover that he fixed the back of my phone and not my camera. I then stated that my camera is still not working. I was told that I never mentioned my camera needed to be fixed. Shocked and confused I proceeded to remind him of our conversation about my camera where he lets me know that "its a good idea to fix it now because if water gets in it, it'll make it worse". Never got the camera fixed, after paying for a service I did ask for.IF THIS IS YOUR LAST RESORT TO GET YOUR PHONE FIXED, DONT FIX IT JUST BUY ANOTHER PHONE!! THIS PLACE AND THEIR CUSTOMER SERVICE ARE THAT BAD!!!!Save your money and your sanity!!! Try Battery Plus and save yourself a headache. I know now.

This place is unprofessional. They sold me a defective product. They told me that 1 in 20 of their…read moreproducts was defective. Do not go here. Do not waste your money. You will be sad, and they may do lasting damage to your device. Better to go to an authorized servicer for your product.

Two iPhones in for battery replacement. One hour later and ~$200 lighter, I have functional phones…read moreagain. That's a decent value for non-apple batteries.

they replaced my phone screen a few months ago and now it's acting up. The screen illuminates…read morewithout any image and i can't access the phone. They refused to fix it due to normal wear on the screen from being in my pocket. It was not cheap either.

I was really happy with my experience here…read more Earlier this week I decided to get a new iPhone SE preferably in Rose Gold. Little did I know the SE was a hot ticket item and in short supply especially ones in Rose Gold. Even Apple Stores had 0 in stock! With a waiting list of over a month! Thanks God a SE was located at this AT&T store in my metal. So George and I zipped on up here blaring Bob Seger in our SUV, walked in and were helped immediately. Daniel B took care of me and he was really friendly and efficient. The whole thing went very fast. I liked he helped me select a case and screen protector and applied them carefully. The case selection was small esp for my model, but I found one that matched with rose gold shavings floating in lucite (I still am going to get another one with a pic on the outside of G probably). I appreciated he gave me a tip that if you watch videos esp on YouTube it can use data more that surfing the net or message boards. He and most people have no idea this, but I watch YouTube a lot! Another thing i liked was he didn't chit chat with his coworkers. Def at another AT&T store but EVEN at Apple Stores I've had Genius Bar employees chat or make remarks about the customers or sarcastic remarks about their devices or issues while on the floor or helping me. One more thing is the location wasn't really that out of the way since its by many highways and two tourist attractions (Gurnee Mills ginormous outlet mall & Great America theme park) plus a bunch of other strip malls. And the low lake county sales tax and low cig prices for smokeys, but honestly I'd probably go back for the outlet shopping LOL and visiting this store. Yay for fast and friendly service.

Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!