I am very happy with WEDGE at 911 Tech Repair. My daughter broke her iPad screen right before a big road trip and there was no way I was going to leave without the iPad getting fixed. I found 911 Tech Repair online and I was happy to know they were right down the street. The pricing was VERY reasonable and it was a one week turn around time. Which was also reasonable for me since we were leaving in about 12 days right when she broke her iPad screen. The iPad works great and looks as if it had never broken. Experience one. My second experience was when I took in my iPad mini. It was put away in my drawer for about a year and some odd months. I had lost all hope. I had cracked the screen in a small area but as time went by the cracked screen got bigger and bigger. I finally took it to the mall in 2014 to get fixed. They fixed the screen but the iPad mini never worked again. The functions were not doing as instructed. I had no idea the mall stand had done a bad job. I just thought the cracked screen had effected the entire gadget. I had already taken my daughters big iPad this December 2016 when I told him about the iPad mini and he told me to take it over. He educated me on what the place in the mall had done wrong and how he could fix it. He told me to come back in 3 hours and that is what I did. My iPad mini works fabulous and I am so happy to have found this place. I strongly recommend it. read more

Horrible expierience!!!!! Brought a perfectly fine samsung galaxy s20 ultra 5g in to replace rear cracked cover. all worked fine even though rear crack. tech told me $49 to replace. upon picking up phone it no longer had cellular service!! tech tried to tell me screws were missing inside and cover probably was opened and super glued. this was a new s20 in the box. wrapped and all perfect when purchaed. After getting frustrated without resolution, owner came out and and screamed fxxx you 3 times in a row at the top of his lungs. don't make the same mistake and go elsewhere! this owner or manager is not a business man. and no one wanted to give me his name. how he has more good reviews than bad ones is baffling to me. after reading 911 hackjob response. yes there was a tmobile disruption. however my phone still does'nt have any text or phone network. Everytime your company screws something up, by accident or dishonest upsell, you will always have the excuse of blaming the guy who supposedly was internally into the item previously. a person would'nt know this after you already opened the item up! Understand, everything worked except blurry close pictures before i came in. I now have nothing. Bought another phone. This outfit had no response to ruining my phone. No insurance, loaner phone, and was yelled "fuk you" 3 times in a row by some creep, who would not tell me his name. Previously, when walked in back to lock my sensitive files. i noticed how discustingly dirty this shop was. electronic shops should be virtually sterile. This is not acceptable. So what happened to my phone Einstein? There was a company when i was a hvac tech that worked for a very slick dishonest owner, which I would not work for anymore, and quit. i know how shady businesses work. Stay away!!!! read more

I came in here with a broken iPhone screen that needed some TLC. I have an upcoming trip and hoped I could get it done in time. Well, this place is the best! I dropped it off in the early afternoon and it was done in a hour!! The kind employee was fast and friendly and was definitely busy with lots of repairs but he managed to handle the front and back of the storefront with ease! Quality and customer service is evident here. Thank you! read more

911 Tech Repair - Mobile Phone Repair Near Me - Grayslake, Illinois

I had a wonderful experience with working with Wedge today. I was having an issue where my iphone 12 speaker crapped out. Apple wanted to charge me $500 for the repair. I called every repair place within a 10 mile radius to get quote for repair which ranged from $70-$130 from 3rd parties. Most of the techs I spoke to gave me a warning that when repairing the earphone speaker there was a risk the the face ID cable will be damaged beyond repair. When I Called 911 tech, they assured me that this was not the case. They got me fixed up in less than an hour for $80 and everything works beautifully. You can tell that Wedge has a passion for the work that he does. 10/10 would recommend read more

I've taken a few of my devices to this place. Each time the work was explained up front with pricing then completed within an hour. Recently he replaced the screen on my iPhone 6, when I got it back the screen was a bit glitchy, he first showed me how to trouble shoot the issue at no cost. When that didn't work completely, he replaced the screen no questions asked. Smart business, good business and he's got a customer that'll be loyal from now on. I've been other places, the store might be "prettier" but this guy gets it done. read more

This is an ok place to get your stuff fixed when it breaks. Good advice and recommendations

Stopped by on a Thursday with a repair that I needed and was on my way home 15 minutes later, all fixed. Amazing. Great service!

Repeat customer that has had a few iPhone screens fixed here with great results. Brought in another phone that got wet and a laptop with an SSDD which failed. Waited a a couple of days and called. No fix for either yet. Waited another week and called. No fix yet. Stopped in two weeks later, gave me a solid game plan and I felt better. Waited a week, no call from them. Months have now gone by, no repairs, no communication and no phone or laptop. Just gone. Really sad that what began as a good repair place has become a customer service black hole and no hope of having my devises returned, repaired or otherwise. Look for a more reliable place that communicates. read more

My computer had a failing hard drive. I was panicking because I telecommute every day and work on client projects. I was dead-in-the-water without my computer, so I needed it right away. I also have a lot of confidential client information on it, so I wanted a place that could fix it locally and within my sight. Wedge at 911 Tech Repair was amazing. He not only replaced my hard drive, but spent a lot of time reassuring me that he would get me back up and running. He explained everything he did and did so with a warm smile. I spent a lot of time in the shop as I waited (a one-TB hard drive takes time to clone), and I saw him treat everyone that way. If he takes a little longer to get something done than he initially said, it's because he is spending time with someone like me who needed a few extra minutes over the phone or off the street. Wedge impressed me with how much he knew about every product that came through the door. He seemed to genuinely care about his customers, and often offered advice to help cut costs or improve the reliability or performance of a newly-repaired device. When I had to return for another problem (it was a technically-challenging day for me), again, he was compassionate, helpful, and resolved my problem, even though he had to stay late to do so. Again, with that warm smile. He made me feel confident that everything was going to be okay. And it was. He did all of this for a very fair price. I was very impressed. (Thank you again, Wedge!) read more

This place is good at offering discount devices and horrible at returning phone calls. Also, if you expect them to give an accurate (or ballpark) estimate on when your device is ready for pick-up, forget about it! What to expect? If you don't mind calling constantly and leaving unanswered messages, 911 Tech Repair is acceptable. Also, you will be charged extra if you use a credit card. read more

We have taken several items to Crystal Lake 911 Tech Repair. Each item was repaired in a timely manner and with fair pricing. Items repaired included kindle screen, IPad battery, cell phone chip replaced etc. I would recommend this company without reservation. read more

I have taken my phone to this location twice now. Once for a broken screen and this most recent time for water damage. He worked hard on the phone and ultimately got it back to me in just about 2 days. He charges a fair price and really cares about the work he does. Don't fear the negative reviews you read, but keep in mind that he is only one man!! Quality repairs take time, my friends; you can trust Wedge. Thanks for saving me over 200 bucks, dude! read more

Two months to diagnose a MacMini as beyond repair. Eight trips to the store. Multiple phone calls - the mailbox was full until the last call Two trips in one day - not ready - said I would be back by 5:30 (they close at 6) I arrived at 5:25 - they were closed. Another wasted trip I was able to leave a voice message - no return call. At pickup, not even a mention of the delay and difficulty - and charged full price. read more

They were quick at repairing my phone and very helpful!!! They were generous at helping me out and applying a screen protector as well!

WARNING READ BEFORE YOU GO* Did not like this place at all, I brought my tablet to go fix it and this unprofessional big guy "fixed" my tablet but little did I know in 3 weeks the screen started popping out. Later I accidentally broke it again and I brought it to a different place. The guy looked like he knew what he was doing.When he was fixing it and he called me and told me it was missing screws and some other parts and I know that guy lost some parts. I called and he said it was like that clearly I know it wasn't missing parts when I bought it from the apple store! DO NOT RECOMMEN!!!! read more

I brought in my Canon camera, which was having an issue with the lens not retracting. The guy said that he was a little backed up at the moment (this was on a Saturday morning) but should be able to take a look Monday evening or Tuesday morning, and would give me a call then. I'll spare you all the tedious details of the next month, but in summary, I never received a single phone call back-- not when he said he would call, not when I'd leave multiple messages in a week, not when I actually managed to get ahold of him and he'd say he just needed to check one thing and would call me back in 10 minutes. Every time I did manage to get ahold of him, it seemed like he couldn't remember what camera I was talking about, and then it would be one thing or another-- waiting for some fuse he'd ordered, having sent it to a camera expert at one of the other stores, trying to hear back from a factory in China-- the story of what was supposedly being tried, changed every time. Finally after a full month, I retrieved my camera, unrepaired. Actually, it was was off than when I dropped it off-- a piece was missing from a front panel (that he'd forgotten to put in when reassembling the camera-- ???), another piece had supposedly fallen apart (despite that it had never had any issue before...) and I realized later that the strap was missing as well. Maybe they do ok for small jobs that can be fixed on the spot, but don't trust them or expect any customer service if you have a job that needs to be dropped off. I'll certain never use this place again. Waste of my time and money. read more

I took in my iPhone in to have the shattered screen replaced. Wedge did it in one hour. His fees are very reasonable. He did an awesome job! My phone looks brand new and everything works great! I am very pleased! read more

I've gone here probably 5 times to fix computers and cell phones. He is the CHEAPEST you'll find anywhere and by far the most HONEST. I've had multiple screen fixes for both Apple and Android phones and he always sees if there's cheaper options available i.e. meaning checking the back before ordering anything new. My favorite thing about coming here is that I always know I'm in good hands, and that I'll get my device quicker than expected. Go here you wont regret it!! read more

So I whent in with a broken tablet. The service was very good. It took about two business days to get it repaired. Only $45.00 Not bad.

I dropped my desktop off on Friday, May 20th at approximately 4pm because my hard drive began to fail (in the middle of a large project with a deadline). They offered a reasonable price for a full diagnostic test, which beats any prices in the area that I've seen. My issue with 911 Tech Repair was that I was told my PC would be put onto the bench that evening, and if not that evening, the next day (Saturday the 21st). I do not know if that ever happened, because a full week passed without receiving any phone calls or updates. The only way I found out the status of my computer was by calling them on Friday, May 27th to ask what was going on. He then told me that the tests were completed the morning prior (Thursday, May 26th) and that they were too busy to call me to notify me. I then stated that I wanted to speak with a manager when I came in on the following Monday, because I was out of town for the weekend. He said that would be fine. I could've picked it up on Thursday the 26th, but the technician did not inform me that it was ready, so I lost another 4 days of potential work time. He did apologize and owned his mistake in neglecting to call me. So I drove back to the store on the following Monday, only to find out that he closed the store for Memorial Day. My pc had then been at that shop for 10 days for a simple diagnostic test. I went to pick up the PC the following Tuesday (May 31st). I explained that I felt the diagnostic fee should be compensated for, due to all of the time I had lost by waiting around. He then offered to send me out with my PC at no cost. When I asked for a report on the diagnostic test, he refused to give it to me due to "unwillingness to pay for the service". I never stated or verbally disclosed an unwillingness to pay, although I did pay for the service by sacrificing the little time I had to figure out my pc's issue, and by giving 911 Tech Repair a chance. The results of the diagnostic test should have been included in the service they promised me, even though he took his own initiative to wave the fee. This failed act of customer service revealed to me the true priority of money, not customer satisfaction. Although the interactions never became emotional or hostile, I don't have confidence in recommending this business to anyone with technology issues. Not because of a lack of capabilities, but because of the lack of customer service as the main priority. Also, they charge an extra 3% on top of your bill if you want to use your credit/debit card for payment. read more

I've been into this store four times now. Each time, the service has been excellent! First, my daughter's iPhone screen shattered and 911 Tech Repair fixed it in one day at a very reasonable cost. The second time I went in was for a new battery for my iPhone 6 Plus. Again, excellent service. Unfortunately I happened to get a bad battery that didn't work well. So I stopped back in and 911 Tech Repair stood behind their product and service. With apologies, another new battery (by a different supplier this time) was installed quickly while I waited without charge. The fourth trip was today. I dropped my iPhone and (despite its Pelican case) the top of the front of the screen popped out of the rest of the phone. I considered pushing/squeezing it back together but a little pressure seemed like nothing was happening. Before I made it worse, I stopped in and 911 Tech Repair fixed it (with a tool they had so it wouldn't get worse like I would have caused) in about 30 seconds. Free of charge! He's got a great business going because our electronic devices are always going to break, but his excellent customer service provides us with a fast and inexpensive way to get these necessary devices fixed quickly. I highly recommend 911 Tech Repair in Grayslake to anyone. I've send friends there too and they have also been very happy with the service provided. It's like finding a car mechanic you can trust, it gives you peace of mind to know he's there in case you need him at 911 Tech Repair. read more

Great service at a reasonable price. I bought an open box computer from Best Buy (beware of doing that) and just wanted to get the files from my old laptop copied to the new one. Unfortunately the geek squad had not installed Windows correctly so 911 had to re-install it. Did that, copied over my files and set up new virus protection. Excellent service. My dad had a good experience too! read more

Fixed my daughters shattered screen on her IPad Mini. Price was reasonable. Took a little longer to get it back then expected, but other then that good service. read more

Wedge worked with me in my recent iPhone repair. Not only was he sweet he was efficient and kind . I will be returning soon!

Awesome quick service and the same rate as Apple! You simply can't beat that, very professional and had my iPhone 6 repaired in less that 30 minutes! I will be back for sure and recommend to all my friends and yelpers! I am sure I will crack my screen again unfortunately and I will be back! read more

Rediculous. Kept our things for over a month. Didn't return one phone call,had an excuse why it wasn't done every time we went there. Big waste of time very irresponsible. NEVER AGAIN ! Please leave our community. Your type of service has no place here. read more

Do not bring your stuff to 911 tech repair. They can't accurately tell you when your item will be fixed or actually fix your computer at all. I was told it would be a week or less for repairs and it actually took 9 weeks. They didn't return my phone calls so I had to drive over and inquire why it was taking so long in person. They ended up charging me a $100 and told me it was just a .25 cent part but the rest was for labor and diagnosing the problem. The laptop stopped working 3 days later. Waste of time and money. read more

Took My Nexus 10 tablet there to get repaired and brought in another one for spare parts to make 1 good one. Well I got both back working!! This place is great. Took only 2-3 hours to get both working and I only expected to get 1 back working read more

He was able to replace the battery in my old iPhone 3GS, then replace it again when the new battery didn't work, then figure out why it wasn't charging properly and fixed that as well. All for the price of replacing the battery the first time. It took a while, but to be absolutely fair I told him I wasn't in a rush to get the phone back, so color me fully satisfied! read more

I had a weird issue with my IPHONE 6S recently, it was recognizing that my fingers were touching the phone, but would not accept my thumb print and the numbers for my pass code even though I was touching the phone and the number I was touching was being highlighted it was not registering on the pass code screen! I took it to my cell carrier and had a Iphone specialist come out and spent 20-30 mins trying to figure it out. She looked up known issues on her system and even mad a phone call with no joy. I was about to just buy a new phone, but I hesitated because I don't like to impulse buy. On my drive home I saw the 911 tech repair sign and thought to myself, " I'll stop and ask about my issue, it cant hurt". After a kind greeting from the guy behind the desk, and about a two minute explanation from my end, he asked to see my phone, asked for my pass code, did some finger magic and BAM!!! My phone was unlocked and back to normal. I tried really hard to get him to let me pay him for his time, he refused because it was such a quick fix. I figured the least I could do is leave him a raving review, about how awesome his customer service was. I don't know about you and your experiences with companies these days, but the word customer service has lost its meaning with many of the big companies. As for me and my family, I will not take my Tech issues anywhere else as long as I live in this area. I suggest you do the same. Side note this is not my first dealing with this company. I had a cracked screen on the same phone, he fixed it in less than an hour. I would give 7 Stars if I could. read more