I want to warn everyone about the Verizon in Antioch, in front of Walmart…read more 1. It's not a Verizon at all. Which I feel like is really scammy on Verizon's part. It's a go wireless who is an authorized of Verizon. Also poor decision making on Verizon's part. So- my 70 yo mother went there ti get a new phone. ( thinking it was Verizon corporate) She gets home with a new 13 mini ($699) and a $330 bill for "accessories" An employee named Nicoy T went to the bank on her lol. Some of it she didn't need but it was obv just a sell- that's their job I can accept that. But $25 was a setup fee. Soooo yuck for business practices- but at this point I'm still just annoyed and intending on letting her keep all the unnecessary accessories. Then I get to the part of the bill that is $100 of screen protectors. We all know we need a screen protector( you can get them on Amazon super cheap btw and I drop my phone like 6/7 times a day, they've never failed me lol) So overcharging for one, since it's a cell phone store, I totally get. But to sell someone that obv doesn't know- 2 screen protectors is just unreal. One was a liquid screen protector and one was just the tempered glass you stick on. He of course opened and used both as they do for you, as a courtesy, when you get a new phone. If these things work and are worth $60/$40 then why would she need 2? And let's be honest- no one needs 2. So then I decided- nope- it's all going back!! Don't try to scam old ladies- it's not cool. SO YOU GUYS- today I go in there, nicely trying to return the stuff ( NICOY T of course wasn't there) They tell me they can't return either of the screen protectors( obv they've been used) ( to really nit pick- they weren't used by my mom, she didn't open them and put them on) But I just politely asked if there was any way to refund once- since we both knew 2 was overkill) Nope. Fine- I'm moving on. She got $100 credit for all the refunds. She was also told this was an even trade- $699 trade in for $699 phone. At the time they were running a promo and I was honestly surprised by the $699 trade in but hey‍ So Nikoy T told her a box would be coming in the mail to send in the trade in and credit her Verizon bill the $699 they were charging putting on it for the new phone. 3 weeks later- no box- so I asked him if he could also check on that. He digs around on her phone FOREVER and finally says- oh I see what happened. She was only getting the $699 if she upgraded to unlimited( she is old she doesn't use much data) I ask her- she wasn't told this. She legit said she has no idea what plan she even has and no one( NICOY T) mentioned anything about her plan at all. So I ask the guy today if I can still do that? I could. It's an extra $30/ month so I decide to wait- she doesn't use more than whatever her current data is- so $30/ month might not be the better option for a $699 trade in. I ask about the trade in value without the plan upgrade. $10. TEN. So I left, mom will have to decide which route to take. AT&T looks pretty good right now. Honestly I just want everyone to know- don't go to this place. They seem very scammy. Either go to the Verizon corporate ( there is one in Kenosha) or just go to ATT. I'm honestly considering switching back to ATT just because of this mess. Just seems all around poor practice. This is only the quick and dirty as well- I could go on. The employee who sat there for 50 and didn't help the person behind me or help me when the guy helping got a bloody nose and went in back for 20 min. And then didn't wash his hands and used his knuckle instead to finish up touching her phone. Covid lately? Just steer clear! I posted this on my social media and got hundreds of comments of people saying they had bad experiences too. And many more saying this review helped them decide not to go there so I hope this saves you too!

We went in for a new phone at the Verizon store in Antioch. . Was immediately greeted and helped by…read morea very nice girl named Lupe. She was very helpful and knowledgeable about all of your products and went out of her way to explain details about the Phones, accessories, etc. She is a wonderful assett to your company! She made our experience painless and enjoyable.

Spectacularly rude, shockingly lazy, and completely unprofessional staff. The supervisor doesn't…read moremanage anything -- they just preside over the chaos like it's normal. If you value your time and basic human respect, go literally anywhere else. Spectrum is a disaster.

PLEASE READ BEFORE EVEN CONSIDERING One star cannot describe…read morethe horrors of spectrum internet. this WiFi drove a wedge between me and my roommates, going out every single hour of every single day. The Wifi going out and troubleshooting it took over 20 minutes each time and would work for 20 minutes before you had to fix it again. They would send out their poor technicians to come fix an unfixable problem. every tech was nice but I would not wish spectrum on my worst enemy. if you are ever going to live in Kenosha, do not EVER consider spectrum. I work from home and would have to do all my work at the local Starbucks. Youtube on tv? not a chance. the routers and motums can be replaced time and time again, but the issue is with the network itself. If you find yourself in a spot wondering where you may get internet from, go ANYWHERE ELSE. Spectrum has not lost just a customer. They have made an enemy for life.

I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

I just went into the Gurnee location. The person I spoke to was abrasive and would not explain the…read moredifferent packages to me. Told me I had 3 choices, but would not explain to me how they differed. He rambled some stuff at me, that was it. I've been Verizon customer for over 20 years, and have NEVER been treated so poorly, in all those years. I just wanted to find a way to lower my bill. I'm on a plan that is $85.00, don't use my phone except to make maybe two or three calls a month. My $85.00 bill is over $100.00 a month. No extra services, programs, or phones. After decades of Verizon service, I'm going to look into other providers now.

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

I have a great experience at this location. Previous reviews were not good. It's a new staff with…read moremore technical support. I was greeted immediately and asked how can we help you. And I explained I was not able to dial out and text. The young greeter asked for my phone and she did something in the settings and service was back on. There was the assistant store manager Gina who was helping me with another concern I could tell she was really trying to help me. Gina setup other features that I had problems with. As well as Ulysses had a great customer focus in helping me. It take a certain kind of person to deal with customers in person and the staff shows their customer service skills

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

When the store manager says "I'm going to take your phone in the back and google what's wrong with…read moreit".... Yea cause I didn't already do that. 1 star for being honest and that's about it. I told him numerous times that I had googled and trouble shot everything and spent time on the phone with T-Mobile who told me to go into the store. I'm the one who suggested a new SIM card which ultimately fixed my problems so I'm gonna give myself those remaining 4 stars. I miss the original Nextel in spring grove, those guys actually did their jobs.

From the owner: Visit the T-Mobile store in Spring Grove and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2207 N US Highway 12 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Shout out to Dylan and Daniel. Thank you for your help, knowledge and most of all honesty. I need…read moresay nothing else about the others. If need the services of Audiosmith in the future I will only work with Dylan or Daniel. Rating my experience at this time is low. Thanks again to Dylan.

.... Great service and nice workers! Recommend for car services if you live in the area ...read more

Super quick, professional and gets the job done def would recommend. He knows what he is doing!!!read more

I called ahead of time like three times asking for different details like hours, service times,…read morepayment, etc, and the man was just so patient and kind. The service was great! The man was just so kind and understanding. Definitely recommend !!