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    Steffans Jewelers

    4.4 (23 reviews)
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    Services - Steffans Jewelers

    Jewelry cleaning

    Jewelry redesign

    Jewelry restoration

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    I decided to go to Steffan's to get my engagement ring and two wedding bands soldered together after receiving multiple recommendations due to their excellency in jewelry as well as their customer service. I am overall extremely happy with the work done to my rings. They look amazing. What I am less than impressed with is the customer service and lack of integrity I received from the sale associate Janelle. I went in expecting a two week turnaround time based on the below Facebook conversation I had with Steffan's. I even asked if an appointment was required and per their below response, one was not. When I met with Janelle she told me the jeweler was on vacation and they had a 3-4 week turnaround time and then gave me a hard time about how I should've made an appointment. I then referenced my Facebook message and her less than polite response to me was "the jeweler is a human too and deserves time off, we can have it done in the two week window for a $50 rush fee." She then told me it would be done by April 24th. I was very insulted by her comment as I never once said the jeweler didn't deserve time off. My husband just got back from a 6 month deployment, I'm well aware people need a break! I then paid the $50 as I am returning to an area that doesn't have a jeweler and desperately wanted my rings soldered. I awaited a call on the 24th that my rings were done, it never came. I called on the 25th and Janelle told me it would be done on the 26th. As unfair as I feel the rush fee was based on the below conversation I had, I do think Steffan's does exceptional work. Their customer service is just lacking with this particular associate.

    Bi-Centennial (1976) Pocket Watch

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    4 months ago

    The same kind of customer service as when the store opened decades ago. Quality is the only thing you can get here as well.

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    11 months ago

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    2 years ago

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    Max C.

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    4 years ago

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    5 years ago

    I love Steffans! I would never even think about going anywhere else. Ring cleanings to personalized jewelry with hand down diamonds !!

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    8 years ago

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    9 years ago

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    10 years ago

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    Ask the Community - Steffans Jewelers

    Review Highlights - Steffans Jewelers

    My mom gave me a custom made ring from Steffan's and it's the most gorgeous and wonderful ring I've ever seen!!!

    Mentioned in 5 reviews

    Read more highlights

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    Timothy Grant Jewelry - 155 N Rand Road, Lake Zurich

    Timothy Grant Jewelry

    (29 reviews)

    $$$

    What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

    Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

    Kay Jewelers - The ring they glanced at and laughed at... thanks.

    Kay Jewelers

    (14 reviews)

    $$

    My wife and I used to shop there all the time. The place looks like crap, the jewelry is too much…read morecrammed together looks empty, handwritten notes on the door with tape old holding it. The floor not clean, the glass dirty. Very unprofessional looking. It was better when Kim was there! the next time that we want anything we are going to the mall.

    I've been going to this specific store for 10 years. While not regularly you can tell there's a…read morehigh turnover. I actually just left there and I need two repairs from products purchased at this location. I will not be going back. The two people I interacted with were the definition of being TALKED AT and not talking with. So unprofessional. I was very upfront when I came in, and expressed what I knew and didn't know right away. They asked me the same questions over and over again... clearly not listening. They could've written down spellings or anything but kept asking the same things and no matter how many times I gave an answer or even said I didn't know, they just kept asking. Mind you, when i handed my ring over to show the missing stone they both laughed at it... rude. "Haha yea i can see it". ( Where I work we treat everyone like the spend a million dollars. )They were behind the desk only a couple feet away and it felt like I was being talked about, again instead of being talked to. The woman seemed to be in charge and I was really put off by her comments like "well as I was saying..." you haven't said anything, and I told u NUMEROUS times I didn't have a protection plan! I finally just had to be blunt and say "what is my out of pocket cost?" .... "$450"... more than half the cost of my item and she barely even looked at it neither did he. No explanation given other than "that's why I'm trying to find ur plan"... omg I told u I don't have one! I called another store and she explained why the price was so high. So nice, so upfront. I will drive an hour to her store before I ever step foot back at this one.

    Bella Cosa Jewelers - Treat Mom to a Frederique Constant watch this Mother's Day.

    Bella Cosa Jewelers

    (10 reviews)

    I was shopping for an engagement ring going to all different places and seeing what's out there…read morewhen I met Olga at Bella Cosa. She was kind and patient with me, and explained to me a lot about engagement rings and diamonds. I kept shopping at different places and seeing different settings, but I never found the one that checked all of the boxes. But Olga stood out from all of the other jewelers that I was visiting, and I went back to visit her several times. We were able to put together a custom made engagement ring for less than some of the settings I saw at other places. She brought in some center stones that I was able to compare and pick from, and her pricing and selection was significantly better than loose diamonds I was seeing at online retailers. The ring looks fantastic, and I couldn't be happier. I'm really happy with the price that I paid for what I got. The ring looks fabulous on my fiancée's finger, and she gets compliments all the time from people who saw that ring sparkle from across the room. I can't thank Olga enough for working with me, her patience, and her no pressure sales approach. She explained things in great detail and answered my questions, no matter how ridiculous some of my questions were! Her and the Bella Cosa team knocked it out of the park, and I can't thank them enough!

    Wonderful to find this (new to me ! ) jeweler . In this quiet & quite minimalistic jeweler's shop,…read moreI found individuals with clear knowledge of what fine jewelry is about. I happen to go in for a repair and found immediate and knowledgeable service. Thank you.Many of the family owned bussinesss are gone.. love to find one. RK

    Steffans Jewelers - jewelry - Updated May 2026

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