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    Helzberg Diamonds

    3.4 (22 reviews)
    PriceyJewelry
    Closed 11:00 am - 7:00 pm

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    Rebecca D.

    I have nothing but great things to say about my experience purchasing my engagement ring here. Back story: My now fiancé and I have been together almost 3 years now and have recently purchased a home together. We've reached a point where it's weird to refer to each other as gf/bf and have discussed we're ready for marriage, but we never got around to the proposal/actually starting the process. My father's health had been declining for a couple years now and was recently hospitalized for the umpteenth time. We've unfortunately come to the point where he may only have a few days (if that) left. Knowing this, we left the hospital and rushed to Helzberg in hopes of finding a ring which we could purchase and leave with that day, to have the opportunity to show my father the commitment we have made before he passes. I can't for the life of me remember the names of the two women there, but they made the experience a memorable one. We explained our situation and after finding the perfect ring for me, they were able to have things moved around for the jeweler (if that's his title) to work on the ring within the next few hours. So, we couldn't leave with it but we were expecting to pick it up before closing and planned to show my father first thing the next day, hoping he would still be up and with it to know what was happening. We get back to the hospital, show them the envelope with the Helzberg name and logo to let my mother and father know we had purchased a ring to hopefully give some peace of mind to my father that his daughter will be well taken care of. They were both so excited. As visiting hours came to a close, I start saying my goodbyes and let them know we need to grab the ring before the store closes. As I'm grabbing my purse, I hear my fiancé saying behind me, "Well I may have played a little trick on you guys...." I turn around and he's on one knee, ring in hand. I think it goes without saying, I said yes and my parents were overjoyed. Lots of tears but this time they were tears of happiness. My fiancé had to leave the hospital shortly after we returned from Helzberg to take care of our dog at home while I stayed at the hospital. Amazingly during this time, Helzberg called him to let him know the ring was ready early. They really did do their best to shuffle around their schedule to put us at the top of their list. I can't explain how grateful I am - not only did my father get to be a part of this magical moment, but I got the surprise I never thought I would get. We were engaged 6/10 and will be married 7/11, on my parents' 45th wedding anniversary. Helzberg, thank you for making this possible and giving me the memory of a lifetime.

    Custom setting done!
    John G.

    I have never had a bad experience, I have purchased from Helzberg for the past 25 years, I stop in occ.and have my jewelry cleaned, sure the sales people are a little pushy kind of reminds me of a used car lot- but hey this is how they make a living. I never have never had an issues and have trusted them with Jewelry repair and specialty settings. I do all my biz with Helzberg. Top Notch.

    I cannot say enough positive words about Helzberg Diamonds in Gurnee Illinois on Grand Avenue, especially Ilsa, Ashley and Jane. Never have I felt so blown away by a service that I was compelled to take the time to write a review. I came in looking like a lost child, but left Helzberg Diamond's showroom confident and educated about my purchase. I was immediately taken care of as soon as I walked in. Ilsa, Ashley and Jane helped me, with endless patience, on finding the ring size that would work the best for me. They expertly made a decision about the perfect size and how the ring should fit. Ilsa and her colleagues were professional, knowledgeable, attentive, and honest. Not only did their integrity make the experience special but the way they went above and beyond to ensure that I was extremely satisfied with my purchase. Not only that, but they had an amazingly quick turnaround time and the results were flawless. Let me assure you that you will be so glad you visited Helzberg Diamonds in Gurnee when shopping for a diamond expert.

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    4 years ago

    Ilsa is amazing. She helped us pick out my wedding band. Very knowledgeable, extremely kind, and helpful.

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    Review Highlights - Helzberg Diamonds

    Ilsa, Ashley and Jane helped me, with endless patience, on finding the ring size that would work the best for me.

    Mentioned in 2 reviews

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    Timothy Grant Jewelry - 155 N Rand Road, Lake Zurich

    Timothy Grant Jewelry

    3.8(29 reviews)
    14.7 mi
    $$$

    What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

    Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

    Photos
    Timothy Grant Jewelry - Our new expanded location in Lake Zurich.

    Our new expanded location in Lake Zurich.

    Timothy Grant Jewelry - Inside our new expanded location.

    Inside our new expanded location.

    Timothy Grant Jewelry - Sapphire and diamond ring

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    Sapphire and diamond ring

    Zales Jewelry Outlet - My wife love it!!!

    Zales Jewelry Outlet

    2.4(7 reviews)
    0.6 mi
    $$

    I visited this location with family during a brief vacation. I spoke with David prior to my…read morevacation and he was delightful. Super accommodating, eager to answer any and all questions, very knowledgeable, and most importantly HE WAS SO KIND. My boyfriend and I were in the market for engagement rings and we found one we liked and this particular zales did not disappoint. The day we arrived to the location; the David was off but we were greeted and assisted by Linda. She was such a lovely person and I loved how knowledgeable she was. Our interaction couldn't of gone any smoother. I give this location a 4 because they hit all the important points for me. The only thing that sucks is there aren't any aisle markers throughout the mall to let you know where the zales is lol. Thankfully, my family is from the area and familiar with the mall. The mall needs to update the overhead aisle markers to indicate which stores are where. Thank you Linda and David! Jane.

    I shopped for wedding rings all over the place. I looked online, at Tiffany, Cartier, and most of…read morethe major online jewelry retailers. One day my partner and I were looking around at Gurnee Mills and wandered into the Zales outlet. We found a pair of matched stunning unusual white gold bands with 3/4 carat each of side mounted diamonds. We hadn't seen anything like these anywhere else. Because they were at the outlet, the prices were outstanding. We purchased our bands here 4 years ago and also got the lifetime warranty for cleaning, polishing, redipping, and stone replacements. It keeps us coming in every 6 months and our rings always look like new. Service is always friendly. I love my ring from Zales! I get countless compliments on it. I'm pleased with our bands. You'll never know what you'll find, but they also carry Neil Lane and Very Wang bands. With the discounts, you'll be assured of a great price.

    Photos
    Zales Jewelry Outlet - This is the ghetto repair job done by Zales

    This is the ghetto repair job done by Zales

    Zales Jewelry Outlet - The new rings

    The new rings

    Zales Jewelry Outlet

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    Selah Collections

    Selah Collections

    4.5(2 reviews)
    0.4 mi

    Came here this past Saturday after hitting the Glitter store at Gurnee Mills, in an attempt to…read morecollect as many $1 pierced earrings for my church pastor as possible. Thankfully, I succeeded after coming here. I was pretty excited to see a new Selah Collections store for I remember that the one at Woodfield closed earlier this year unfortunately. Went to North Riverside Mall and saw that there's also one there. What I have to say about SC is that, it's pretty much like Glitter, just slightly more expensive. Like Glitter, there's accessories for $1, but there's also a bunch of stuff that Glitter doesn't sell, such as wigs and large handbags. I thought that this was really cool. The professional attitude and demeanor of the employees was really up there! Made my experience inside the store memorable and educational too. Never knew that talking on the store's phone could interrupt the processing of a debit card transaction, but that's what happened; manager received a phone call and the cashier couldn't process my order until she ended the call. Lol. And speaking of debit cards, if you want to pay for the items using debit or credit, it's a $5 minimum charge, which isn't bad at all. Will return to Gurnee Mills if not in December then some time in January, and Selah Collections will be a store that I'll hit again based on this past Saturday's experience.

    I seen this store yesterday for the first time. I haven't been to the Gurnee mills mall in a while…read more I'm completely obsessed with jewelry and this store is perfect for me. They have everything u can imagine. Will deff come back again. They actually had this store at woodfield which is by where I live but they closed it down :-(

    Helzberg Diamonds - jewelry - Updated May 2026

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