Visited Helzberg during an event. I was greeted right away and felt welcomed. I saw that Fely was busy with two other customers but had another sales person attend to my needs. Offered really great advice and selection of bands. Sorry bit I forgot her name. Had two rings reset. Bands selective were a bit pricey but loved the results!! Both rings completed by the end of the day. Thank you, Fely (sales person from Helzberg) for letting me know about this event!! read more

Helzberg Diamonds - Had two rings reset and loved the results!! - Jewelry Near Me - Gurnee, Illinois

As soon as I stepped in I was greeted with a warm smile and a welcome by Justin. He was a great help in selecting a Christmas gift for my boyfriend! He showed me all the options that pertained to what I had in mind, and helped me choose the best deal and even provided a discount. It was such a fun time shopping and I love the gift I chose. I will definitely be buying jewelry here again! read more

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Helzberg Diamonds' Gurnee location is on par with the likes of high-end boutiques offering stunning Jewels in a family like atmosphere. Brenda , Elsa, Hope, Brandon, Justin, and everyone else get a rating from the Recht household. read more

Helzberg Diamonds - Their on-site jewelers can make your diamond dreams come true. - Jewelry Near Me - Gurnee, Illinois

I have nothing but great things to say about my experience purchasing my engagement ring here. Back story: My now fiancé and I have been together almost 3 years now and have recently purchased a home together. We've reached a point where it's weird to refer to each other as gf/bf and have discussed we're ready for marriage, but we never got around to the proposal/actually starting the process. My father's health had been declining for a couple years now and was recently hospitalized for the umpteenth time. We've unfortunately come to the point where he may only have a few days (if that) left. Knowing this, we left the hospital and rushed to Helzberg in hopes of finding a ring which we could purchase and leave with that day, to have the opportunity to show my father the commitment we have made before he passes. I can't for the life of me remember the names of the two women there, but they made the experience a memorable one. We explained our situation and after finding the perfect ring for me, they were able to have things moved around for the jeweler (if that's his title) to work on the ring within the next few hours. So, we couldn't leave with it but we were expecting to pick it up before closing and planned to show my father first thing the next day, hoping he would still be up and with it to know what was happening. We get back to the hospital, show them the envelope with the Helzberg name and logo to let my mother and father know we had purchased a ring to hopefully give some peace of mind to my father that his daughter will be well taken care of. They were both so excited. As visiting hours came to a close, I start saying my goodbyes and let them know we need to grab the ring before the store closes. As I'm grabbing my purse, I hear my fiancé saying behind me, "Well I may have played a little trick on you guys...." I turn around and he's on one knee, ring in hand. I think it goes without saying, I said yes and my parents were overjoyed. Lots of tears but this time they were tears of happiness. My fiancé had to leave the hospital shortly after we returned from Helzberg to take care of our dog at home while I stayed at the hospital. Amazingly during this time, Helzberg called him to let him know the ring was ready early. They really did do their best to shuffle around their schedule to put us at the top of their list. I can't explain how grateful I am - not only did my father get to be a part of this magical moment, but I got the surprise I never thought I would get. We were engaged 6/10 and will be married 7/11, on my parents' 45th wedding anniversary. Helzberg, thank you for making this possible and giving me the memory of a lifetime. read more

Helzberg Diamonds - Jewelry Near Me - Gurnee, Illinois

We have bought a lot of jewelry here over the past few years. The location on N Harlem, the staff are friendly but I am so upset that I have a 24" gold chain purchased from them and the clasp was not soldered well/flimsy. It fell off the first time I wore it. I was told it would be $80 for them to make it right as the jeweler had to add gold to it to solder it. I just picked up the chain last night and got home only to see that it is now over 3" shorter and the finish is no longer shiny but dull and fake looking- I will never ever spend another nickel in their stores and will most likely take further action, just based on principle alone. I am beyond angry as I now can not even wear the chain and it was well over $1200 when we bought it. read more

I have never had a bad experience, I have purchased from Helzberg for the past 25 years, I stop in occ.and have my jewelry cleaned, sure the sales people are a little pushy kind of reminds me of a used car lot- but hey this is how they make a living. I never have never had an issues and have trusted them with Jewelry repair and specialty settings. I do all my biz with Helzberg. Top Notch. read more

Helzberg Diamonds - Custom setting done! - Jewelry Near Me - Gurnee, Illinois

Took my wedding ring there for repair as one of the very small rubies had fallen out. I was very specific that I did not want a lab ruby and it had to be very deep red to match the others. After 6 weeks, they called to let me know it was ready. It's very dark in the area where you pick up your jewelry so I thought it was fine. The next day I noticed that the ruby was very pink and didn't match at all (what kind of jeweler does that??) When I took it back they gave me some song and dance about rubies being hard to find (even one that small?) and they would need it another 6 weeks. Gullible me believed them and had them replace the ruby with a diamond. Another 5 weeks and $200.00 more, I'm still not happy. It's not the ring I was married with. read more

I cannot say enough positive words about Helzberg Diamonds in Gurnee Illinois on Grand Avenue, especially Ilsa, Ashley and Jane. Never have I felt so blown away by a service that I was compelled to take the time to write a review. I came in looking like a lost child, but left Helzberg Diamond's showroom confident and educated about my purchase. I was immediately taken care of as soon as I walked in. Ilsa, Ashley and Jane helped me, with endless patience, on finding the ring size that would work the best for me. They expertly made a decision about the perfect size and how the ring should fit. Ilsa and her colleagues were professional, knowledgeable, attentive, and honest. Not only did their integrity make the experience special but the way they went above and beyond to ensure that I was extremely satisfied with my purchase. Not only that, but they had an amazingly quick turnaround time and the results were flawless. Let me assure you that you will be so glad you visited Helzberg Diamonds in Gurnee when shopping for a diamond expert. read more

Helzberg Diamonds - Jewelry Near Me - Gurnee, Illinois

I asked my now wife to marry me in Paris on the steps of the Sacre Coeur Basilica some 35 years ago. I didn't even have a ring. So we returned to that place in August to celebrate our 35 years together. After I shared my plan to return to Paris and ask my wife to marry me in the very same place on the steps of the Basilica on a warm Paris evening overlooking the city just like I did 35 years ago, Phili and Brenda were so helpful in choosing a beautiful anniversary ring. So, I stored the ring away and after a lovely dinner in Montmartre, we sat down on the Basilica steps and I told my wife that since I did not have a ring 35 years ago, I felt the need to make up for it and I placed the ring in her hand. She immediately began to cry. Because of the professional help, advice, and kindness provided by Phili and Brenda, my wife and I created another wonderful memory. As I told them, you guys don't just sell jewelry, you create memories. Thank you Phili and Brenda!!! read more

Ilsa is amazing. She helped us pick out my wedding band. Very knowledgeable, extremely kind, and helpful.

Wish i could return the engagement ring like I'm going to return this wedding band. One sales person is a shark. If you like to be pressured into spending thousands, this is the place. read more

There are a few words to describe this store in a "nut shell".. Clean, friendly, affordable, amazing, perfect, just go because you will not regret it. Absolutely amazing in here. The jewelry is beautiful, very affordable and no matter how much you go in to spend, they treat you as if you are a celebrity. No where better to feel appreciated as a customer than right here. Highly recommended for all your jewelry needs! Definitely will be back! read more

I came in to have an antique ring sized. I knew it needed some work as it is over 100 years old. I just wanted to get it in wearing order. The saleswoman seemed like it was a huge inconvenience that I wanted to restore a ring instead of buying something new and spending thousands of dollars. She did show me the imperfections in the ring under the microscope, and pointed out what the ring needed. The goldsmith did not want to work on the piece because it was so old. Apparently there is a corporate policy not to work on antique pieces. I understand, but again felt as though I was an inconvenience. read more

My Fiance and I bought our wedding bands here. We had a really great experience. We were greeted right away by two very helpful sales ladies. My Fiance and I already had an idea of what we wanted so we asked the sales lady to show us some pieces right away. One lady helped my Fiance while look at bands while another associate help me with mine. After looking at a few pieces we made our decision to purchase our wedding bands here. They have a really great care plan. You purchase the care plan at the time you purchase your piece you can cancel it in 60 days if you want. As long as you bring in your piece every 6 months for an inspection they will clean, and re size, or repair your ring free of charge. for $50 bucks i think that is a pretty good deal for maintenance of something that is important. My Fiance's ring fit so we got to bring his home the same day, mine was a bit large as most woman's rings standard size is 7 and in need a 5 1/2. They are going to have my ring ready in about a week. Considering we are not getting married until October a week isn't too bad of a wait. If you don't mind getting jewelry from a department store jeweler I think Helzberg is great. Everyone was friendly and helpful and even with our budget not being huge we were treated like we were spending a lot of money in their store and that is a good feeling. read more

Would give 1 star if only speaking of our initial salesperson. However, she was saved by the manager. We brought in our wedding rings for refurbish and several sets of earrings for diamond check and cleaning. The salesperson returned my earrings still dirty, and in fact missing a diamond in one of them. The box I had brought them in was soaked through as she didn't even bother to dry them prior to placing them back into it. While looking at the hot mess I had been given, the manager saw me and asked if everything was ok. I told her my concerns of receiving dirty earrings back and that a stone was actually missing from one. She immediately, without hesitation, prepared them for repair and replacement of stone. She then personally took the rest of the earrings and steamed them to perfection. It was so appreciated! It's sad when the service you seek has to be performed by the manager rather than staff (and this salesperson has been there for years). We have made MANY purchases and will most likely only return because the manager was wonderful. read more

I bought a wedding ring and they would not exchange it for a the right size, even though the right was never worn .I will never shop there again read more

Friendly staff and nice selection make this a good shop to go into. They have occasional sales, but other than that their prices are typical of retail jewelers. My hubby recently bought me a necklace here. They also will clean your ring anytime you want, great if you live close by and care about shiny rings. read more

Helzberg Diamonds - Jewelry Near Me - Gurnee, Illinois

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It took me 4 weeks to get my rings welded together. It was guaranteed to be done on the 24th of Jan so I went thought it would be ready. When I arrived at the store I was informed that it was not ready and "the other jeweler must have it". I had to wait an additional two days after the guarantee date to get my rings. What is the point of having a jeweler on site if you have to send peoples jewelry elsewhere to get fixed? Helzberg did not inform me of any delays and were very rude when I went to go pick up my wedding band. Very disappointed with how they didn't communicate nor did they apologize for the delay or inform me that they were sending my rings to another jeweler. Trust is a big thing and for a company to do something as major with something so personal breaks my trust. read more

The people are friendly if you are buying something, otherwise, they don't care to "deal" with you. I dropped my wedding rings off to have a diamond replaced and she said she couldn't give me a "promised by date." So two weeks later I call at 9:51AM and a lady picks up the phone stating "Helzberg, we open at 10..." Then silence. I stated I just wanted to know if my ring was ready and she said "we open at 10." Why would she pick up the phone before they open and why would she be so rude as to make me wait a whole 9 minutes to find out about my ring!! Then when I finally got a hold of someone I told them" I haven't heard from anyone from the store so I wanted to check on my rings" and the first thing she says to me is "Oh, we don't call people" so, naturally, I asked "how am I supposed to know when my ring is ready then!" She didn't answer me and just asked for my name and reference number... The rings were supposedly going to be ready by 5 pm that day. I had no trouble picking them up but of course there were 5 people working that day, with two customers in store but I still had to wait 10 mins for someone to acknowledge me... Let's just say this is NOT my favorite store. I love the rings they produce but the people that work at this location are obnoxious. read more

I've given 3 stars since my husband and I have had good experiences here before. This last one just changed my mind on the whole business. I bought my husband a Tungston ring, of which they only stock one size sincei it ins't one of their signature brands or something, and when I bought it, I asked several times if I would be charged for sizing and was told several times, NO. I knew it would have to be sent out and I was okay with that. Well, when we brought the ring in, I was told I would have to pay for a service contract or pay to get a different ring since they can't size Tungsten. I'm very irritated by this since I wasn't told this originally. Bait and switch?? I'm feeling like I was taken for a ride. Perhaps since I didn't spend enough. Well, this is the last dime they will get from me or anyone in my family since they have now left a very bad taste in my mouth. It's a shame too. read more

What a great experience. The sales staff was very knowledgeable and made me feel comfortable and part of the family when looking for an engagement ring. Glad I went to them. read more

DO NOT do business with this Helzberg, or any Helzberg for that matter. The first ring my husband bought me had a faulty setting that one of the diamonds fell out of not only once but twice within a 1 week period. We returned the ring telling them there was something wrong with the setting only to be treated like we were being a huge inconvenience. We ended up exchanging it for a more expensive ring and only then did they change their attitudes and treated us with "genuine" customer service. When I took my rings in to be polished before the wedding they brought them back out with the bands all scratched up. I pointed it out and the employee goes "oh the jeweler must have used the wrong brush to polish it" how does a CERTIFIED jeweler make that sort of mistake and not check his work before giving it back to the customer?! Then a few months ago I snagged a prong on something and it made the diamond lose in the setting, we took it in to be fixed (which took them 3 weeks to do something I'm sure took 1 minute to do). When I got it back the jeweler had set the diamond crooked in the setting causing a different prong to stick up and snag on everything. I was then told it would have to go back into the system to be worked on and would take another two weeks. On top of their clearly incompetent jewelers, the staff is terrible. They're rude and speak to you with attitudes everytime, no matter what you're in there for. Unless you want a massive headache and a lifetime of problems and annoyances I do not recommend doing business with this place. read more