What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Visited Helzberg during an event. I was greeted right away and felt welcomed. I saw that Fely was…read morebusy with two other customers but had another sales person attend to my needs. Offered really great advice and selection of bands. Sorry bit I forgot her name. Had two rings reset. Bands selective were a bit pricey but loved the results!! Both rings completed by the end of the day. Thank you, Fely (sales person from Helzberg) for letting me know about this event!!

As soon as I stepped in I was greeted with a warm smile and a welcome by Justin. He was a great…read morehelp in selecting a Christmas gift for my boyfriend! He showed me all the options that pertained to what I had in mind, and helped me choose the best deal and even provided a discount. It was such a fun time shopping and I love the gift I chose. I will definitely be buying jewelry here again!

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

If you want to be ripped off then go to Bejeweled. They took my beautiful ring and turned it into…read morea jewelry store ring. Changed out regular sized diamonds in to chips. What girl would want chips? Would you be happy if you received that ring? I am guessing someone has my ring. My heart has been broken. Married 38 years and I will never wear that ring again. None of my stones are in it. The center one. Big deal. There was stones from many significant occasions and non replaceable. Please beware. Also it took over 4 months to get this. Poor customer service.

Met Zeke when I stopped by to have him quote me on fixing my ring. He was very friendly,…read moreinformative, and knowledgeable. He not only inspected the part that needs to be replaced, but inspected the rest of my ring, along with my husbands, and cleaned both- all free of charge. He told me what my options were for fixing my ring and didn't pressure us to make any decisions on the spot, but told us to think about it and come back when we're ready. Customer service was great!! **Another plus- impressive Harvard University Diploma hanging right by the counter/entrance.

I visited this location with family during a brief vacation. I spoke with David prior to my…read morevacation and he was delightful. Super accommodating, eager to answer any and all questions, very knowledgeable, and most importantly HE WAS SO KIND. My boyfriend and I were in the market for engagement rings and we found one we liked and this particular zales did not disappoint. The day we arrived to the location; the David was off but we were greeted and assisted by Linda. She was such a lovely person and I loved how knowledgeable she was. Our interaction couldn't of gone any smoother. I give this location a 4 because they hit all the important points for me. The only thing that sucks is there aren't any aisle markers throughout the mall to let you know where the zales is lol. Thankfully, my family is from the area and familiar with the mall. The mall needs to update the overhead aisle markers to indicate which stores are where. Thank you Linda and David! Jane.

I shopped for wedding rings all over the place. I looked online, at Tiffany, Cartier, and most of…read morethe major online jewelry retailers. One day my partner and I were looking around at Gurnee Mills and wandered into the Zales outlet. We found a pair of matched stunning unusual white gold bands with 3/4 carat each of side mounted diamonds. We hadn't seen anything like these anywhere else. Because they were at the outlet, the prices were outstanding. We purchased our bands here 4 years ago and also got the lifetime warranty for cleaning, polishing, redipping, and stone replacements. It keeps us coming in every 6 months and our rings always look like new. Service is always friendly. I love my ring from Zales! I get countless compliments on it. I'm pleased with our bands. You'll never know what you'll find, but they also carry Neil Lane and Very Wang bands. With the discounts, you'll be assured of a great price.

Went in looking for our engagement rings and were immediately assisted by Nala. She is extremely…read moreknowledgeable, patient, and made us feel like family. Cristina was a tremendous help with financing and was so sweet and reassuring. We will definitely continue shopping at Z Fine in the future.

I came into this place to find a new watch and Nahla was very helpful and friendly. I was telling…read moreher what my style is and she knew exactly what I was talking about and showed me this beautiful watch that I ended up getting because of her. One of the best customer services I've experienced at a jewelry store ! I definitely recommend this store to everyone who's finding the right jewelry for them ! Thank you so much Z Fine jewelry and nahla for helping me out !

Just got my ear pierced here a week ago . The worker was…read morevery friendly and helped me pick out a good earring and pierced me ear with no pain or problem.

Not a bad selection for a kiosk in the middle of a mall…read more I was looking around for at least 10 minutes before the associate even realized I was there. In her defense, she was stocking or doing inventory of some sort. They also offer a replacement plan on the jewelry which I normally pass on but this is immediate replacement for broken jewelry. The only catch to that is that it's only good for a year.

Upon entering the store, I noticed two salespeople present. One was assisting a customer who was…read morekneeling down looking at some watch or something, she was not actively engaging with the salesperson. As I approached to inquire about getting a battery change for my MOVADO watch, the other salesperson abruptly yelled at me, told me not to talk to him because he was supposedly occupied with a customer, he wasn't, at that time he was standing not doing anything or saying anything to the customer looking at watches. Shocked by the rude response, I decided to exit the store. I told the rude employee he should treat customers with respect, prompting the aggressive salesperson to start yelling at me with an intimidating demeanor. Honestly I felt unsafe by the way he was yelling and his body language, Feeling unsafe, I left the store.

Denise has Great knowledge, friendly, helpful and would definitely recommend her to anyone! Glad…read moreshe helped me with my purchase!

Went in to look at some earrings and everyone ignored us. We went over to talk to the sales people…read moreand they acted like we were interrupting them. They were rude and completely disrespectful and didn't want to help us from the moment we walked in. We ended up leaving without purchasing anything and definitely will not be back.