The ring that Herbert's sold to me was defective. They knew that they sold me a defective ring…read more Upon numerous visits and phone calls; they could not fix the ring and told me I can buy something else. I chose not to buy but get my money back. Upon numerous visits again finally got my money back not as much as I paid initially because of their fees. Just a very dishonest jewelry store do not recommend anyone to shop there. Pricey and disrespectful!

Great and quick customer service. I went in because I needed some links taken out of my watch. They…read moredid a great job and I was out of there quickly

A sad, sad day. Just got an announcement in the mail that after 50 years Plaza Jewelers is going…read moreout of business. Joe and Jean are hanging it up. Pleasant people, a thoroughly enjoyable place to shop. Spent many an hour, and more than a few dollars there. Joe's former colleague John Landaal went far above and beyond the call of duty in sourcing an engagement ring for my son and then delivering it to him in Chicago. To say that Joe and Plaza Jewelers will be missed is a gross understatement.

Went to get a battery for my nice watch They were so kind…read moreand quick to fix and easy pay! I'm going back soon, will buy earrings for my granddaughter, I was looking around and they had good choices!

I called to have closure mechanism on a locket fixed. The very nice gentleman told me that he was…read morebusy and probably wouldn't be able to get to it, but if I stopped by, he would still take a look today. He fixed it in two minutes and told me how I could shine up my jewelry at home myself. He charged me nothing, I wish I'd had more cash to give him - what a wonderful place!

I came in here for some appraisals and interest in gold dealings. Being new to the area, I was…read moremerely getting a feel for who to do business with now that I have relocated. I have found the owner to be knowledgeable, honest, and fair- qualities that tend to be difficult to find in the industry. I will be doing future business here.

NEVER purchase ANYTHING from Kay Jewelers. My husband was on a promotional payment plan and he had…read more$47 to pay off. In the FINE PRINT they state that you must pay off the FULL amount otherwise you will be charged the full interest of the original cost. So since we were $47 short we were charged $5,200 in interest. We sat on the phone for an hour and a half going back and fourth with customer service and they just kept reading the statements to us and doing nothing to help. We just bought a house and this is going to financially hurt us. So unless you want to be screwed over and talk to robots, I suggest you shop elsewhere. Extremely disappointed. Thank you for financially ruining us at 26 years old...

I had recieved a cross anklet for my birthday from my boyfriend. The chain broke, so i took it…read moreinto the store to have it repaired. #1 complaint, it said in store repair online. Get there i am told nope needs to be sent out. So i have them send it out. A week later it is back. My son picks it up for me, pays the 62.50 charge to fix it. I get home that night, and realize it had been fixed wrong. I call them the next morning and explain that it was fixed wrong. The offer to send it out again at no charge. They had originally told me that anytime you break the chain and resolder it gets weaker. So obviously i am not keen on doing that. They then say bring it in we will exchange it. We will have to order it as it is online exclusive only. So i drive to the nearest Kay. For them to say they have to credit and then recharge the card used to purchase it originally. I wasn't told that, it's not my credit card. And i know from working retail that credits don't hit as quickly as charges. And i don't want to mess with his credit as i don't know where is finances are in regards to his card. They then tell me i can call customer care. So i call there spend over an hr one the phone, most of that time was on hold waiting for someone. I am told by the customer care lady that they should be able to do it without doing anything with his card. I called back 3 days later. Still have no answers for me. Said they would have someone call me back by end of day, no call. Call back today, get disconnected. Called back again, was told.it could take up to 10 days. I was then told its and online exclusive, i am worried that by the time they figure it out it will no longer be available to exchange. The agent agreed that it could happen. She then says she will escalate it, that it could take 24-48 hrs for them to contact me. I am completely not satisfied with the levelmof service. They messed up the repair and now i am getting the run around. Once this is finally resolved. I will never purchase from Kays again. Jennifer L.

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

Great addition to the area . Glad to see he relocated to this location. He has done excellent work…read moreon my watches in the past. Bracelet sizing , replaced a cracked crystal and of course battery replacement. Always happy with the results .

I found him! This is the gentleman who replaced batteries and repaired watches in a kiosk at Golf…read moreMill Mall in Niles. I would get my watch batteries replaced only by him because he used quality batteries, and not the cheap ones made in China. I was down to my last functioning watch when I found one of the reviewers here explaining who he was. He replaced 2 of my watch batteries for the same price as in the past. This is his own space and works here with his family. He also has some lovely and unique pieces of jewelry. I am so glad to have once again found this reliable business!