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    The Diamond Connection

    4.2 (5 reviews)
    Closed 10:00 am - 5:00 pm

    Services - The Diamond Connection

    Jewelry repair

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    9 months ago

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    2 years ago

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    3 years ago

    I bought my beautiful wedding band here! Everyone was so helpful and knowledgeable. I had a great experience here, I highly recommend TDC!

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    7 years ago

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    Kay Jewelers

    Kay Jewelers

    (11 reviews)

    NEVER purchase ANYTHING from Kay Jewelers. My husband was on a promotional payment plan and he had…read more$47 to pay off. In the FINE PRINT they state that you must pay off the FULL amount otherwise you will be charged the full interest of the original cost. So since we were $47 short we were charged $5,200 in interest. We sat on the phone for an hour and a half going back and fourth with customer service and they just kept reading the statements to us and doing nothing to help. We just bought a house and this is going to financially hurt us. So unless you want to be screwed over and talk to robots, I suggest you shop elsewhere. Extremely disappointed. Thank you for financially ruining us at 26 years old...

    I had recieved a cross anklet for my birthday from my boyfriend. The chain broke, so i took it…read moreinto the store to have it repaired. #1 complaint, it said in store repair online. Get there i am told nope needs to be sent out. So i have them send it out. A week later it is back. My son picks it up for me, pays the 62.50 charge to fix it. I get home that night, and realize it had been fixed wrong. I call them the next morning and explain that it was fixed wrong. The offer to send it out again at no charge. They had originally told me that anytime you break the chain and resolder it gets weaker. So obviously i am not keen on doing that. They then say bring it in we will exchange it. We will have to order it as it is online exclusive only. So i drive to the nearest Kay. For them to say they have to credit and then recharge the card used to purchase it originally. I wasn't told that, it's not my credit card. And i know from working retail that credits don't hit as quickly as charges. And i don't want to mess with his credit as i don't know where is finances are in regards to his card. They then tell me i can call customer care. So i call there spend over an hr one the phone, most of that time was on hold waiting for someone. I am told by the customer care lady that they should be able to do it without doing anything with his card. I called back 3 days later. Still have no answers for me. Said they would have someone call me back by end of day, no call. Call back today, get disconnected. Called back again, was told.it could take up to 10 days. I was then told its and online exclusive, i am worried that by the time they figure it out it will no longer be available to exchange. The agent agreed that it could happen. She then says she will escalate it, that it could take 24-48 hrs for them to contact me. I am completely not satisfied with the levelmof service. They messed up the repair and now i am getting the run around. Once this is finally resolved. I will never purchase from Kays again. Jennifer L.

    The Diamond Connection - jewelry - Updated May 2026

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