Recently, I changed my mobile phone service to Spectrum because they seemed to have the best prepaid service I could find. Many of the deals were contingent on buying a new phone (I wanted to keep the old one). I was ready for that. I had checked and my old phone was supposed to be compatible with their network. The other contingency was that, for this deal, you had to subscribe to their tv and cable services. No problem. Have had them for years. Lastly, the best deals required that you have 2 or more lines on your contract which, realistically isn't a great discount because you have to pay $29.99 for each phone. I'm not complaining yet but we'll see what happens next month. Oh, I had made an appointment which they honored but they served other people during my time making the 20 minute process last an hour and a half. They did impress me with one of my giant fights. Normally, this goes out to restaurants but the Spectrum store had a sharps container in their bathrooms. It is so overlooked and I always worry about customers and employees getting stabbed with dirty needles. Only the second time, out of 100 that provided this service. So even if I hate their service I will always give them credit for the sharps disposal box. read more

Spectacularly rude, shockingly lazy, and completely unprofessional staff. The supervisor doesn't manage anything -- they just preside over the chaos like it's normal. If you value your time and basic human respect, go literally anywhere else. Spectrum is a disaster. read more

Spectrum - Circus aka Spectrum - Mobile Phones Near Me - Pleasant Prairie, Wisconsin

Internet has been out for HOURS AND HOURS AND HOURS. Since yesterday afternoon. Our daughter has to get college assignments done, and can't without the internet! WTH ate you guys doing?! An automated answering service/computer answers the phone, and whenever I go in the store for anything, the wait is WAY TOO LONG. Get your act together or we're switching providers. read more

they don't answer their phones. Tried Wauwatosa Kenosha Pleasant Prairie Lake Geneva none of them picked up the damn phone!! Why in the hell would I pay $157 a month for person to talk to when there's a problem as I have I tried to call my cell phone number. It one time and drops dead same thing for all the numbers above. What a bunch of bullshit. read more

We watched our bill climb consistently each month. We switched to another service and then called to cancel spectrum. It was like pulling teeth to get her to discontinue our service. We had just paid our bill and she told me we have to pay for all of April... no prorating. Canceled on 4/2. Good riddance! read more

The customer service here operates at half the speed of smell. Numerous people said "fuck this" and just walked out of the store. It took me two fucking hours to return a streaming box. That's it. I just needed to drop it off. Spectrum needs to hire more people to work at this location because the customer service is fucking ridiculous. How are two employees supposed to help 50 people. If I wanted to get fucked around I'd go to a brothel. It's only because Spectrum has a borderline monopoly that people have to put up with their bullshit. read more

I made an appointment today for 12:20 I get to the Spectrum store and go to check in and it says oh you missed your appointment it was at 11:20 so I go back and look on my phone and sure enough my appointment was for 12:20 you guys need to do something out at Pleasant Prairie store the wait is unreal either you need more employees or you need to speed up the process to get stuff and you could also speed up the process to return things because right now you shouldn't have to wait for 2 hours to return your equipment that is just sad I don't even want to give you 1 star . read more

Not only was I getting less than half of the speed I was supposed to be getting throughout the entire time but when I went to cancel, I got ignored by three different employees and waited for over 30 minutes just to be seen. One employee was just chatting sitting on the couch with someone talking about her personal life the whole time I was there waiting. read more

The young lady, African American with micro braids has an insane attitude. As a younger female who is also African American, didn't appreciate the attitude and unhelpful mess. No need for special treatment I don't care, but the attitude is uncalled for. read more

Not enough staff 20 customer's 2 staff. Wait to long. As a former cable employee since 1994 TCI, Adelphia, & Comcast. read more

9/30 7pm staff needs corporate training and support. Takes to long talking and entertaining room instead of clearing or triage

At the Pleasant Prarie location waiting for service. Here almost an hour and still not being called.They need a proactive manager, and people here to be alot faster servicing customers.Hire more help. My time is precious!!! read more

Spent TWO HOURS waiting to return something along with a group of other people who had been there way longer. This b place is unprofessional and the staff is not only slow but doesn't seem to care about anyone's time other than their own. If I could I would give zero stars. Not to mention being told from an employee that "if anyone has a problem waiting they can leave and make an appointment". How disgusting thank god I don't pay for spectrum and now I never will read more

Daniil and Alex made switching mobile services not just painless, but actually pleasant! Spectrum offers better deals than my previous phone provider (AT&T) but I had been putting off switching because it's such a hassle! Alex was able to get it done with patience for all our questions and enthusiasm for his job. It did take awhile to transfer all my stuff from my old iPhone to my new one. But Alex helped the time pass by a quickly. We really appreciate the incredible customer service we received at Spectrum. read more

I would have preferred an option that they got zero stars! The sheer incompetence at this company is unlike anything I have ever experienced in my 60+ yrs of life. I feel like I should be sending them the bill for the numerous hrs spent in store and on phone trying to correct mistake after mistake. Buyer beware! read more

Internet is terrible, service terrible, too expensive for awful unreliable service. Do ANYTHING to avoid this miserable service and company. read more

Horrible service. You just get hung up on, and they're very rude. They switch you from department to department, and it's never the right department. Run the other direction because this is absolutely ridiculous. read more

Technician threatened my family when we asked him to move his vehicle because he was blocking my drive way and my elderly neighbors drive way who needed to go to the hospital to get emergency care! He said "go ahead and report me my friend owns the company, I can do what ever I want & I know where you live I'll be back late tonight(2A) read more

See all

Over 100 MPPS for $25 from Spectrum in comparison to 30 MBPS from AT&T at $55 special rate. I have had Spectrum for two months without an outage. I was shut down completely by AT&T every morning at 01:30 hours. So far I have not had any problems with Spectrum at the lower rate. read more

They are a terrible company to work with and have no competition in Kenosha. They called my mom and solicited her business by saying they could lower her bill by $60 a month by adding a land line, which she didn't need. They told her she could get a new cell phone for free. Needless to say her bill went up by $50, no new phone, and she went out and bought home phones for her land line. My brother-in-law installed it and they charged her $30 for the installation, which turned out to be for activating it. We tried to get her old plan back, remove the unnecessary land line, and we were told she still had to pay the $200 bill for 2 months with no service and return the equipment within the week. He said they bill a month in advance. To make matters worse her old plan is no longer available and she will be paying $30 more a month because she left her old plan 2 weeks ago for this smashing deal they roped her in to. I called and talked to the supervisor and he said there is nothing they can do. Stay away at all costs and don't let them con you in to changing plans. It's a gimmick to raise your rates. read more

Every time I try to contact spectrum it is a whole terrible process. I spent the first 10 minutes of the phone call repeatedly denying them trying to sell me on a phone line that I do not want. It's ridiculous that they continue these practices. Why do I need to refuse a service more than once (5+ times of very clean NO!)? By the time I finally got what I actually wanted which was just a price quote she already had the Internet upgrade in the works without asking. It would be nice if she asked me to confirm if that is what I wanted as opposed to putting me on hold 20+ times (Not exaggerating). I wanted to discuss the decision with my wife but I am not calling these people back and wasting more time in my life. Wish their online platform was more useful. I cannot wait for Elon Musk's Starlink or some other kind of Internet service provider that doesn't have a monopoly so that I can finally be free from spectrum & the other one. Spectrum is awful but we don't have much of a choice. My rating is also taking into account the awful customer service I experienced when setting up my Internet. Not going into that in this post. read more

Never works, it's out everyday and I am SICK of it their customer service sucks all around it's a bad company

Spectrum internet is horrible. The speeds are not consistent and outages ate often. Customer support teams will tell you there is nothing they can do, ". they're working on it". Today 11.6 hours of down time. People depend on internet service during COVID. read more

Absolutely terrible customer service and misleading sales tactics. They upgraded me for "free" to higher speed internet and then in the next month charged me extra for it. After cancelling service, I was still charged for the month that I did not use their service. It took a nasty complaint to the BBB to get them to call me and even then they did not address my concern. The only reason they are in business with such horrible customer service is because they have monopoly on internet service in my area. Avoid doing business with them if you can and be smarter than them if you do. read more

Do Not sign up for Spectrum mobile. I spent 1-1/2 hours on the phone, and 2-1/2 hours in the store. They assured me that Verizon would work in Whitewater, WI. It sort of does if you are on a hill away from any of the university buildings. I get no signal in the buildings, unless I open the roof hatch and climb out there. Cancelled my service and brought phone back to spectrum store. Waited another hour to talk to someone. They cancelled the service but said that phone had to mailed back and that there would likely be a restocking fee. She didn't know how much. It's $50 if the seal on the box has been broken. Of course it was broken because there is no way to activate the phone w/o doing that. I groaned and said "fine, how long do I have to return it?" I was told 14 days. Well it turns out thats 14 days from when they ship it, not when you get it. It took 4 days for their 2 day shipping.I would have just kept that phone, but US Cellular sells the same phone for $79.99 instead of $142. What a scam!!! read more

My cable box died last night, no biggie, just drive over and get another even though they moved to the other side of the city. Get there, no, we don't have any boxes. They ran out 2 weeks ago, but can't seem to get stock back in that time frame. So I cantact CS, and they say to try the other store in Racine. Is there any way for them to contact the store and ask if they have this box before I drive out there? No. I know this new fangled thing call a telephone is all shiny and new, but you'd think they could contact stores since the customer's no longer can. So i drive another 20 mile round trip out to Racine....NO! Don't expect any help at local stores. You might as well go with AT&T if the mail order thing was your only turn off. At least they have the equipment available. I don't ask for much. I pay my bill every month and expect the service to be there. There was no outage, no problem with my personal equipment, just their box. Should have been an easy 5 minute fix. Nope! Have to make sure my one day off is spent wasting hours driving thru traffic and construction. That part could have been solved if any of them knew how to use a phone. They better credit my days off of service and 58 cents a mile times 40!!!!!!!!!!! read more

They will raise your bill without letting you know. They rob people and service sucks majority of the time. AT&T is way better and they won't raise your payments. read more