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    Verizon

    2.7 (18 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    2 months ago

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

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    3 months ago

    Do what you promised. Your staff lies to customers. Waiting for over an hour for service your staff said would be immediate.

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    Verizon S.

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    2 years ago

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    Verizon S.

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    3 years ago

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    8 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    10 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    7 years ago

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    Verizon Customer Service

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    Photo of Emily C.
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    10 years ago

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    8 years ago

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    Verizon Customer Service

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    Photo of Jen S.
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    9 years ago

    Jason was great in helping my family switch over to Verizon! Super friendly and did a great job explaining things! Thank you

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    8 years ago

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    10 years ago

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    10 years ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    (9 reviews)

    My wife and I had our I phone 16's lock up, I was able to unlock mine but hers wouldn't.We brought…read moreit in and Demarcus got it unlocked in 15 minutes! A very professional and personable employee.Great job! Otherwise we would have had to take it to Best Buy if he hadn't unlocked it.

    Back to two stars, US Cellular. I know my measly monthly payment is nothing compared to larger…read morecontracts, but as soon as I pay off this phone that I was stupid enough to believe was free (it is and it isn't), I'll be taking my then unlocked phone and heading to greener pastures. Why? The folks at US Cellular are nice enough and offer great service. Unfortunately, US Cellular partners with Asurion Insurance. I pay $14.99 a month and can't seem to get out of it. I recently thought my phone was inop at the port. Instead of letting me go to the store and having the phone tested there, I was put through an online chat that immediately forwarded me to an Asurion chat, where I was processed to pay $99 for a replacement phone. A couple hours later (Saturday afternoon), I borrowed my neighbor's charger and cable to see if my charger and/or cable was at fault. Phone charged in ten minutes. Ordered a new cable and charger, came that day. Same thing. I tried to cancel the replacement before it got out of the warehouse. There is no way to do it. Customers are referred to a phone number that goes in loops and offers no human contact. I called US Cellular. USC "escalated" my complaint, but I was told to keep trying to contact Asurion. I did, and encountered a living human crab, who informed me that I couldn't return the phone, then I could, and either way, wouldn't be getting my money back. I was called by the "Office of the CEO" at Asurion on Monday. In the customer service world, that's a BS department where they hire the most polite people to try to talk customers out of whatever they've threatened. And Moni was very nice indeed! I was assured I would get my money back, and told I could refuse the phone. That was Sept. 16th. She claimed to have started the refund process. On Sept. 17th, UPS informed me I needed to go to their office with ID. I voice-called, and was able to send the phone back. It arrived back in Smyrna TN on Sept. 19th. It is now Sept. 25th. I talked to Michael at the "Office of the CEO" who informed me that *he* would start the refund process, and it would take 3-5 business days. That means I should see the refund of my money for a phone, of which I never took possession by October 1st (beating head against wall). I filed a dispute with my bank, which hopefully will be processed very soon. So: US Cellular charges about $88 a month with the rip-off Asurion insurance. Asurion charges $99 when your phone doesn't work for a replacement. If you refuse the replacement, don't expect your money to be returned any time soon, if at all. As long as US Cellular insists that I carry Asurion and not just put my phone on my home owner's policy, I am going to have the attitude that I need to get out of this contract ASAP. I plan to be out of my US Cellular contract no later than May 2025, by paying for the phone. Contract doesn't end until Spring 2026. Any phone carrier that insists I carry Asurion will not get my business.

    Verizon - mobilephones - Updated May 2026

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