For a rural community internet provider these guys depend on lot of factors. Ie clear line of view…read moreto the antenna etc... What I have a huge issue with is the contract. EVergent wants you to sign a 3 year contract with them. Not 1 not 2 but 3 whole years. Technology changes fast and every six months or so there is something new on the internet front. We pay around $150 for 20mbs. That we started couple of years back. Now $150 will bet you 60mbs speed. But they refuse to upgrade us without signing a contract for 3 years. Their explanation is that they invest in the service and they want to keep their customers. Don't get locked in for 3 years for technology that is going to change drastically in a year.

If you have ANY other option, avoid Evergent. I unfortunately don't have any other options and…read morehave had to suffer with unreliable service that is often owner than I pay for. Tech support on the phone is only instructed to take an hour of your time to make sure that the problem is not with your wires (it has ALWAYS been Evergent's problem) and then tier 2 support only work when I am at work. In my opinion, they know that most customers have no other choice for Internet, so they show no integrity when it comes to delivering customer service.

Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what…read morebrought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child

The staff here is extremely rude. I placed an order over the phone for a apple watch. I chose the…read moresame day in store pickup option instead of having it shipped. Few hours later i came into the store to pick up my watch and i was told it wasn't ready. The store was going to close in 30 mins and the reps in store told me a Manager was not available to "Push my order through". I was told it can take up to 72 hours for the transaction to process. I then asked what the purpose of the same day pick up was...long story short the rep went to the back and was able to get my watch within 5 Mins. Why give me all the trouble when clearly it was never a big deal to begin with? I will never go back to this store

I was a customer migrating from a competing service... Intent on making the switch to Verizon. I…read moredropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist…read moreme both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20.

We had century for 4 years and was cost effective until recently. Needed a new primary panel…read morewhich unfortunately was back ordered due to supply chain challenges. Their program while cheaper upfront, you pay for service calls and any equipment repair or replacement. So we changed to a national supplier who had a great program for all equipment plus more options for basically the same price as a replacement panel from century. The new company has a higher annual cost, but the plan covers all service calls at no cost and full replacement of any device if something breaks or becomes outdated. So more money but a insurance plan as we all know electronic devices always have some issues eventually. Hate to not support a local company who did have overall good service, but there is a high cost long term if something needs service or changes from 3g to 4g and eventually 5g. Just make sure when making this type of investment that lower upfront costs may not always be the right path long term.

This is not a particular store but the company itself, AT&T. I switched because I was told my…read morewireless and internet together would be much cheaper than my current one.IT IS NOT. And on top of that the one phone took me almost 2 months to get it ported over and now I'm told I have to wait another 60 days to use it . I am NOT satisfied but everytime I call I speak to a chatbot and then a person who has a limited amount they can do except repeat everything the chatbot said. When I ask to speak with a supervisor I am told they are not available and I need to wait and unknown amount of time and they can't call you back. VERY DISAPPOINTED and UNHAPPY with AT&T. Will have to change back to Verizon.

The ATT internet is great!! However, our the TV bill just…read morewent up over 40%. After two weeks of attempting to secure a new price I was told they couldn't help me. Calling to cancel ATT TV, you can't cancel via the net, they continued to attempt to talk me into staying. Other TV suppliers have the same services for less than half the price and ATT. The ATT TV app also is terrible, takes a long time to load, buffers all the time , even one of the service installers had mentioned it was an bad application.