I just wanted to take a moment to shine a light on some GREAT customer service I received on 4/8/2025 while visiting my local Spectrum store. I went in to return old equipment and was serviced by Alicia who not only received the equipment but also showed me ways to save money! (this is big to me!!) I just wanted to let the community know that there are CS reps out there who understand and willing to assist you in saving money, while receiving the same quality service(s). THANK YOU, ALICIA!! (hope this doesn't embarrass you, but you deserve it!!) read more

I only had a choice of spectrum when I moved here. The price wasn't bad. 3 years in the increased my price then said I could have a better plan with a cheaper price. BIG MISTAKE!! Takes forever for my apps to come on. Last night- Monday- the only show I watch, Spectrum was down. I couldn't get anyone to help me. I left a message and someone was supposed to call me back in 30 minutes. No response at all. Conveniently it came back on after the end of my show. I am now on hold yet again. I've been on hold for over 8 minutes. I also need assistance with getting onto the apps they say you get free with spectrum. When I go to do it they want a payment. What a big joke!!! I'm SO DONE!!!! If I could leave a negative review I would read more

FRAUDULENT INTERNET SERVICE--SPECTRUM WILL DEFRAUD YOU. You pay for 400Mbps, and you get 40. "Try our pod!" That's a sucker gimmick because it does nothing and doesn't work. It's nothing but junk, and they know it, and sell it to people under the false premise that it will "extend the wifi range," when the router and modem is subpar and not even capable of functioning at a minimum level of performance. They'll run you through trouble shooting steps that will resolve minor issues momentarily, and within weeks, it's back to garbage internet speeds. If you tell them they are in breach of contract, they'll try to assure you they'll "do everything they can to help you," which means they'll recommend you buy an expensive $200 gaming router that is third party because their own equipment is such hot garbage. Their app is a joke, and is highly suspicious--sure feels like it's just a toy to distract you without actually accomplishing anything. In short, this company is fraudulent from top to bottom and is nothing but NSA incorporated. They suck money out of your wallet while telling you they're doing you a favor. WTF is that??? Next time spectrum tries to sell you on their "greatness" at the store to get you to sign up, look 'em dead in the eye and tell them, "Eat cow pie." read more

Horrible service. Down all the time for "schedulex maintanence" despite never once recieving prior notice. This particular location seems to have lied to the FCC about the quality of their infrastructure. read more

Worst company ever! Only care about new customers or people after they've already switched to new internet. They play with your bill and it constantly changes. They also won't help you when they screw up. I have records of all the calls I've made but since they don't have record they can't help with billing issues or misinformation given. Called to cancel but now I'm stuck paying another month th because they don't have record. But I have a 45min call to them that day. read more

I can't believe how long I've been over paying for the worst cable service. I wish I could give them half a star. Every time I call, it takes at least an hour to get through. And each representative tells me something different. I've been paying for extremely poor service for to long. Today, I'm working from home, and the cable internet is down again. Not only I'm paying Spectrum for unreliable service, but also I'm loosing work hours. I feel very frustrated! I won't keep tolerating this "crapy" service. I'll get a new provider to start the new year in a positive note. read more

We had an issue with our TV last night the tech came out and barely did anything today our internet is going in and out the same tech who we requested not to come out came out to house under false pretenses spent 5 mins doing nothing went to his truck called supervisor and claimed we had bed bugs which we never had and now we are banned from ever having a tech come out Now my wife has been on the phone all afternoon trying to sort this out and nothing but the run around from spectrum. read more

The phone plans are jacked. I have been hearing about the $25 per month phone plan for unlimited data and calls and text. I called them and I was informed I had to add more lines to my plan which already fits my needs to begin with. Why on Earth would I add another line for 25 bucks a month for one year only when I don't need a third phone line. The ad is very very misleading. The phone company does not offer anything but the basic plan after the 12 month promotional plan. They need to have regular plants not plans jacked up on trying to get people to get more lines that they don't need. I'm not going to have more babies just to get another damn phone line or add on my deadbeat relatives they can pay for their own damn phone service I don't need a promotional phone plan for only one year that bad. read more

I can't believe I am paying for this. I couldn't get online to sign into work this morning, so I waited until 10am for a store to open, stood behind 4 other people with the exact same problem, and was then told they are out of equipment and can't even take the time and effort to call to nearby stores to see if they have equipment. So now I, the paying customer, have to spend the morning driving around to a bunch of stores to check. Mind you, this is after having a tech out 3 weeks ago when I still had some internet connection that was just in and out, which was still a pain but wasn't costing me a days work. This is ridiculous and needs to be fixed. I'm not even getting the minimum of what I am paying for. read more

Every single day we have issues with our TV's. The picture pixilated, pauses, freezes and the rewind button only works when it wants to. Tired of the daily updates. You guys must be so bored to keep changing stuff that there was nothing wrong with it! Too much money to pay every month for this crap! read more