I had at&t install fiber optic internet and telephone in my home…read more The 100 Mbps internet and WiFi is great! The installer was excellent. Cost is about what I was paying at my old provider. After 2 weeks the only negative is the email "client.". It has several crappy features. But ... Overall I am very pleased with my switch.

A T & T needs a more effective way for customers to report when phone service is down. I tried to…read moredo this yesterday. When I finally got through to an operator, he thanked me over and over for being a customer but didn't provide the assistance I needed. He tried to transfer me to the "Parts' department. This is ridiculous. As long as you're going to use AI, why don't you have an AI service request form? Also, you're going to have a fair number of customers switching from traditional landlines in this area. Perhaps you could make this process easier? The clerks in the retail stores have no idea how to help customers, just to make sales.

I stopped into the T-Mobile store in Wauwatosa to explore switching carriers, and overall it was an…read moreokay experience. When we first walked in, we weren't greeted and ended up standing around for a bit waiting for someone to become available. Not a huge deal, but a simple acknowledgment would have gone a long way. Once a rep was free, the service itself was good. He was friendly, took the time to walk us through plans and promotions, and answered our questions without being pushy. Most of the deals seemed tied to specific upgraded Samsung phones, though, so it didn't end up being much cheaper than what we currently have. I actually appreciated that he suggested we also check back with Verizon to compare before making a decision. We did that and ended up staying with our current provider, but it was nice to not feel pressured. The store itself is in a really convenient location right off the freeway, with plenty of parking. It was clean, organized, and easy to access. Since we didn't end up switching, I can't speak to the full process, but for a quick visit to gather information, it was a decent experience overall--just could have used a better first impression.

Making the switch from US Cellular since we will have to formally switch anyways at some point…read morehere! My coworker recently switched however and the plan is a much better deal and then everyone got new phones for free so can't beat that. Plus the inclusion of Netflix basic which we already pay for is a bonus savings and then Apple TV is like an extra. Customer service was very good - it was a long visit like 2 hours but I feel like it's always so long when really going through the full process plus my mother was unsure which phone and kept going back and forth so that probably honestly added a good 20 minutes to our time.

Frontier has the worst customer service I've encountered in the past several years. They appear to…read morebe governed somewhere out of state and cannot control the local technicians. It's fine as long as there are no problems BUT we lost service a week ago and the response (expedited they said) was it will be a week until a technician can make an appearance. I called and specifically asked if their technicians were working in TX (IRMA had not yet hit FL). The response was no. Today the explanation was they technicians were out working in TX and FL. Someone needs to get their stories straight. VERY DISAPPOINTED!!!

Oh hell no. We just…read moremoved to a new house and needed to get some type of TV service going meaning the choice was between cable (nope, sorry never again), DirecTV or Dish. Dish currently has the best pricing and so I went online to set it up which should be a relatively simple process, right? Nope. I won't go into the long, horrible story but I'm now on my third rep over 4 days and between online chat and the phone, it's well over 2 hours of my time. Bottom line, they messed up during the credit check process and ended up "locking" me out because they pinged it so many times. They promised a call back to complete the process which of course never happened and when I finally did get set up complete they tried to bait and switch me to a more expensive package. On top of that, more than one rep tried to get me to give them a second credit card number - even though they acknowledged the first one worked just fine. Super, super, super shady. The whole process was time consuming, inconvenient, frustrating and more than a little sketchy. There are very limited choices for TV service in this market and I believe all of them suck. Know that Dish is no exception and in fact, sucks HARD.

I tried to get them to take me as a customer without a credit check because they unnecessarily do…read morehard check. We all know they do that to better package you for sale to their customers and make plenty off those who have great credit and we get nothing in return. Over an hour conversation and the rep WOULD NOT give me a flat price for the services i asked about. Eventually they did quote some ridiculous obviously made up price on the spot. Every question i asked was met with only half an answer followed by... "hows that, now lets just get you qualified..." In case you think I'm making it up here is a sample of the nonsense, you better know what to ask case they aint telling nothing. The comment space is not long enough for the full transcript from our conversation the shadiness will make you crazy. Danisha Djemile (ID: VXO): For the equipment, We'll provide you our award winning Whole Home DVR set up which can record up to six shows at once during prime time hours. Danisha Djemile (ID: VXO): Hopper is a whole-home DVR that gives you the power to pause, rewind, and record TV in any room since it has mobility feature. Plus, you can watch your live TV on your smartphone or tablet. Danisha Djemile (ID: VXO): Good so far? Andrew Brin: Slow down. Can the DVR also record up to six shows at once when its NOT prime time? If I'm using the Hopper to record, may i watch other shows on the same TV or only on my portable devices? Danisha Djemile (ID: VXO): It can record 3 shows at the same time on the non-prime time. Andrew Brin: Good thing i asked huh?