Customer service is a joke- especially through their electronic method. Telephonic service takes forever.

Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that Spectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none. Find a different ISP. read more

I'm not sure what the issues have been, but I've only found this store to be helpful, efficient and professional. Dropped off equipment today and it went without any problems. read more

Cancelled my Internet. They charge me for 3 weeks of no service, even after the modem was returned. So I'm out $70 for nothing. Crooks. Buyer beware. read more

returned equipment because we NEVER got the speeds we were promised. bill kept going up and up. then they charged my card without permission for 3 old routers $177. read more

I recently moved and terminated service at our old location and created a new acct at our new location for broadband only. We had a bundled plan which included phone, tv, broadband and dvr which was costing us in excess of $270 @ month. Only went with ultra broadband and found out it cost me $25@ month less for an additional 200mps! Big surprise there. Informed the support person not to send out the hardware to our new location for 10 days since we hadn't closed on the place. I reiterated that fact a number of times and was assured that the equipment would go ot the day before we took ownership. Well, the equipment was sent out the day I completed the order for the equipment to be received at the new residence one day prior to us taking ownership. Unfortunately, Spectrum overnighted the modem to the property, which we closed on June 26, 2024, the day of the order.06/18/2024. I was told that the hardware could not be sent to any other residence but the one designated as the service address. As a result, I received notifications that the hardware was being delivered the following day by FedEx at the property, which I do not own. This is not customer service in any form of how it would be defined. This is gross incompetence. I was able to secure the hardware at my FUTURE residence and communicate to the adjacent homeowners that I was, in fact, not stealing a FedEx delivery.  I have been a Spectrum/Time Warner customer from the beginning. I have also worked in a service industry as a second responder for in excess of four decades. I was provided totally false information. I had provided specific instructions, and the agreed timelines scheduled were completely ignored. I must say that every encounter, communication, assist or intervention I've experienced with Spectrum is significantly worse than the prior poor customer service encounter. How can a corporation behave in this way and be successful? The answer is the lack of competition, the proliferation of monopolies, and the lack of any government oversight, management, and/or regulation. C'mon!!!!! read more

they put trackers on your devices they'll lie to you about everything just to get your money. I paid $100 a month for 1g or 1000mbs, the best you can get, and I was getting 100-300mbs. they refuse too refund me and said I still have to pay I had technical support doing nothing for months terrible customer service! I talked to at&t they told me spectrum uses shared lines and anybody with spectrum mobile can steal your WiFi and if other people have spectrum it'll take away from yours if yours is better what a scam!!!! read more

Who likes their cable company? We switched to Spectrum for cell service to save $ over verizon some time ago. They made the process super easy by just stopping in to pickup a SIM card for our existing phones. I recently scheduled a visit with Spectrum to pickup one more SIM and it was super painless even during Corona quarantine. While their cable pricing drives me crazy with upcharges, taxes and increases, their cell service has been awesome, and saved us quite a bit with no data limits. read more

The worst store I been in. 6 employees and only 2 working with over 10 people on the wait list. Communication is horrible there, employees gotta step up and do they jobs instead of making jokes wit each other and relaxing in the back room where nobody can see them or talk to them. Spectrum gotta do better. All customers were less than happy including me 9/23/24 read more

I went into the spectrum store at Southridge mall in Greendale, WI. I was returning a modem that had been sent to my home and I hadn't ordered. A person was available and said he would help me. He said that maybe they sent me it as an upgrade. I told him I read the directions online and couldn't figure out how to install it. He said, " His 92-year-old grandma could understand the directions and install it." I was shocked to hear him say this. He could have told me I could get help for a fee or anything other than a slur against age. I am 76 yrs. old. Then he was trying to remove it from my account and couldn't figure out how to do it. I said," he maybe could ask his grandma." At that point, the associate that was sitting next to him said I was being rude. I told him I paid $300.00 dollars a month for their service and would like some courtesy. He said," that's nothing, I pay $300.00 for a pair of my shoes." I couldn't believe it. I went to ask another guy in there (who my person had asked for help to remove the modem from my account) if he was the manager? He said no. I asked if I could make a complaint about the other two associates. He said I should call the company. Then he told me if I felt unsafe in the store, I should leave and take my item with me. I wasn't going to leave, I just waited for the receipt for my returned item and then left. When I left the store, I tried to call spectrum. Turns out they have no Customer service to discuss the associates or their treatment of customers. I tried every number and talked with all of the choices they had available. No wonder they can be rude and insulting. there is no accountability. My only recourse is to cancel my spectrum account and take my money elsewhere. I'm happy to do that! read more

Could not have had a better experience. I am switching my cell phone service to Spectrum. I was dreading a long and frustrating experience. Instead I had excellent service! The transition has been extremely smooth and easy. Dawnie was very professional, knowledgeable and provided great service. I also really liked the store set up. It is clean, modern and comfortable. I would HIGHLY recommend this location! read more

I ordered internet and internet TV services. The TV service was $19.99. When the price for the TV Service increased to $47.94, I cancelled the service, but Spectrum continues to bill me. Customer Service keeps telling me they have applied a credit to my account and terminated the service but that's not true. Also, Spectrum mailed me additional equipment in error after the cancellation. They did not mail it to my mailing address but instead to the service address. I have no way to retrieve it (which is why I set up a separate mailing address in the first place). They asked me to drive 5 hours out of my way to retrieve the package and return it so I don't get billed FOR THEIR ERROR. Talking to Spectrum Customer Service is like talking to a wall. I am now using YouTubeTV which offers more channels, service at both my houses on a single bill, and unlimited recording on all TVs for a single price. This saves me $200 per month over Spectrum Cable/TV for significantly more features. read more

Being a loyal customer means nothing to this company. We had TWC for about 8 years and I only saw the bill go up and weekly junk mail trying to get more of our money for services we don't want. When I would call to ask about any promotions or deals, I was met with script-reading apathy from someone doggedly assuring me that they could save me money if I would only get a landline. When AT&T became available in our area, we switched immediately. Everything about their services is better: the price, the DVR equipment (smaller, silent, faster), the internet speed, the responsiveness of the remote and equipment, more channels, and we can record more shows. My husband came to this location to return our TW equipment and guess what? Still met with cold, apathetic customer service. I can only assume that we were never valued for the 8 years we gave them thousands of dollars. We were never asked what they could do to keep our business or what went wrong. Good riddance. read more

Well, Spectrum stopped being a good service provider about six months ago. We were upgraded to 300Mbps internet for free. They also added new cable channels for free. Well, our internet speed never got above 58 and was usually hovering around 25. We frequently had disruptions to internet and cable service. Even though we received the free upgrades, service was really bad. After our one year promotion, the bill doubled. I called to see if they would lower the bill (like other providers do at the end of the promo period). Spectrum told me there was nothing they could do. They wouldn't even reduce the bill by a penny. So, bye bye spectrum. Not thrilled with the actual service and customer service blows. read more

Spectrum - Wait in line screen - Television Service Providers Near Me - Wauwatosa, Wisconsin

I have not been impressed with my service at TWC. They're like the Post Office of internet and cable. They know they'll stick around , so their customer service is sub par and inadequate. My service man was late for his installation appointment. It takes code breaking number skills to get a customer service representative on the phone. You're transferred multiple, multiple times before they'll allow you to cancel, of course after asking at least twice a representative what they can do to get you to stay. Whatever, I get it. You're a giant cable company. But I'm real disappointed in the store. The in-person store makes you wait even though the person checking you in is completely free to break down boxes. You're not the Apple Store. Returning my modem takes 0.5 minutes. A 1-minute errand needlessly turned into a 15-minute affair, all while the store had 3 customers. read more

Stopped in Saturday to pick up my equipment for new service, self install internet. I was blown away how the store is set up much like an Apple store and so highly technical and knowledgeable the staff was. Very clean, and modern atmosphere as far as internet proviers go...lol Stop in if you're a Spectrum/TWC customer, you should be on your way in no time. Enjoy! read more

The service here is really good. Solid team. Solid staff. They have a nice system of getting you in and going. They made it very clear on how to setup my new equipment. I would give them 5 stars but my ears can no longer take pop music. Yep, they have it playing in the background. A little too loud, and most songs I did not like. Maybe because I am almost 60, but most pop music just sounds too manufactured since the 1980s. Now if they could get some soft tunes like they play at Starbucks! Awright now! (Or play music from the 70s ... Fleetwood Mac, Alan Parsons...ahhh, that's better now :-) read more

I just received an automated robo-call from Spectrum trying to sell me cable. They spoofed the phone number of Aurora Medical Center in West Allis for the caller ID, which is the only reason I answered the phone. This is incredibly dishonest. This liar, shameful, horribly greedy company willing to LIE, CHEAT, and resort to FOOLING people into answering their phones to listen to recorded messages shows the most depraved attitude toward people they wish to solicit. This is a horrible company that doesn't deserve a penny from anyone, anywhere, and in a just world they would immediately be prosecuted for dishonest business practices. read more

Spectrum - Screenshot proving the phone number they spoofed for their caller ID - Television Service Providers Near Me - Wauwatosa, Wisconsin

I have been with spectrum charter for 17 years they have just raise their Internet prices for $75 a month which is funny because new customers can get Internet for $44.99 I have had nothing but problems with their service so they offered me a $20 credit The supervisor let me know that loyalty means nothing to them read more

I tried to transfer my mobile phones to spectrum. Their system messed all my information up. It put a different name and address on my account. I spent 4 hours on the phone trying to get it fixed, but for some reason I got the run around. Finally they told me to go up to a spectrum store show ID and they can change my name and address. I get to the store and have to explain my situation for the seventh time just to be told I need my dad authorization just to get into the account. I don't think he knew exactly what was going on, all this running around to get nowhere. Will never get spectrum ever don't recommend just because of their customer service. read more

Typical shady internet service provider. One year rates. 2nd year +$60. 3rd year +$90. Loyalty means nothing to these internet and tv providers. read more

Over 20 people waiting for customer service and I'm just watching the workers chitchat amongst themselves and stopping for water breaks nearly every other breath they take. SLOWEST customer service. Lord help this store. read more

I'm surprised to say this, but these guys were actually really great today. James helped me out so quickly and easily. I needed to cancel service that was under my ex's name and open a new account under my name, but without changing any of the equipment or location. My ex wasn't able to meet me to do this at the store, but James worked with us over the phone and via text to confirm the details he needed in order to get us sorted out. When I got home, I had a little trouble with activation since the router needed to be reset a few times, but it did end up working within an hour or so and life can go on as usual. So in this case, thanks TWC! read more

Avoid this location if you can. I'm not sure if the problems are with Spectrum itself too or just the location but I have never had a good experience here. When I first set up services the manager refused to give me any written explanation of terms but wanted me to sign the slip saying that he had provided me with the terms. I decided to go ahead with internet service due to the limited number of service providers in my area. When I went to cancel service later, I had been told over the phone that my current month would be prorated. However, the employee at the store refused to do so. I'm so glad to be done with this store and with Spectrum. read more

Never dealt with such a terrible store and company in my entire life. Went to cancel TV service after I was told by their phone support that I needed to cancel services in-store and return the equipment in person (which isn't even true). Went into store and waited 45 minutes to talk with someone because they are under-staffed and have little to no locations in my area and hundreds of thousands of customers. After talking with someone they canceled my service and gave me a receipt for the equipment. I was told my next billing cycle would be at the new price without TV service (just internet). Bill came and of course it was the original amount with the TV service still on the bill, even though I couldn't even access the service from my home any more! Had to sit for AN HOUR on the phone waiting for a customer service rep. They adjusted my price after a long argument with them, proving that I had canceled the service before my next billing cycle. They then claimed the person at the store never even made a change to my account! (who knows what they were doing for the 20 minutes I was at their counter...) The new price set over the phone was correct, and they told me to go pay it online before the due date. However, now I can't make any payment online because of an error! Their online customer service is claiming my card was declined (even though I tried multiple payment methods and never have had a declined card IN MY LIFE). And that I need to go to the store to pay in cash. If I need to go to the store the only thing I will be doing in cancelling their service forever. SPECTRUM IS LITERALLY THE WORST COMPANY IN THE ENTIRE WORLD. GO ANYWHERE ELSE! Not a single person in my HOURS of customer service to simply cancel my TV service did their job correctly. What a joke. read more

Staff was friendly and fast once it was my turn. Wait time to speak with someone was about 20-30 minutes.

Don't get me wrong, Time Warner is the worst. I have had nothing but despicable service from them over the years, however, Internet is a necessary evil and there aren't really any other choices. That being said, I was taken aback with the stellar service I got at this location. I am never calling customer service again about any service changes. I spent a half hour on the phone earlier in the day trying not to blow up at a TWC customer service rep on the phone, when I could have just gone here. Jason got me in and out in 5 minutes. I walked in expecting it to be a huge hassle and was ready to defend myself about whatever argument usually ensues when I talk to TWC on the phone, but I barely had to say anything and he gave me an even better deal than what I asked for. He was super friendly and understanding and diffused me pretty fast. I was speechless aside from a slew of thanks. If something about your service sucks, just go here and skip calling. It's worth the trip! read more

Beware If you cancel your contract in the middle of billing cycle, you are charged for the full amount ! No longer pro rated even if you are only a few days into the billing cycle. Paying for services you are not using, or accessible to use. read more

Time Warner sucks. We all know this. However, when you need help with billing or hardware, going here is a MILLION times better than sitting on the phone for 4 hours. Here, you can talk to a real person relatively quickly, and get things resolved fast. The service in my experience has been friendly, even when I come in on the warpath. This place actually makes the time warner suck a little less. A little. read more

I feel very conflicted writing a positive to neutral review for a cable internet phone bundle-me this and that service provider. It's one of those things in life that you never expect to go well, so when it does it feels weird. I had an installation appointment and the guy called right on the minute at the beginning of the hour window when he was scheduled to let me know he was on his way, where he was driving from and approximately how long it would be for him to arrive. He still arrived within the appointment window and was done with the installation in less than 40 minutes. He answered all my questions and even told me how to do a few things on my own as preventative troubleshooting measures should things go awry at some point in the future. Seriously, I wish these things in life were always this smooth. I can't speak much on the actual product end, since I have about an hours worth of last seasons Bachelorette episode on demand as my basis. And for reality programming, it's as drama filled as you would ever expect. I also may still be trying to forget the terrible experience I initially had when trying to start service with Time Warner. But for now all is a-okay in this land of wifi devices and cable tv. I am sure my cell phone provider will be thrilled to see my data usage go back to normal. read more

This is the absolute WORST location I have ever been to return a cable box. There were four employees and 21 customers waiting. At first, the employees were all in the back while the customers were waiting! Then there were two employees who did absolutely nothing to help anyone for about 15 minutes. Finally another woman came to the counter from the back and helped customers one after another. There was a young employee named Mikayla who did absolutely nothing but pretend to work and stare out the window. Then when he manager came out to help customers as well she ran off to the bathroom for about 10 minutes! We knew that it would take a little bit since it's a Saturday morning and that's when there usually busy but there is absolutely no reason for it to take nearly an hour when there are 4 employees. It was absolutely absurd to watch this young girl do absolutely nothing but play with her hair, and help about 2 customers in a 45 minute period. Will NOT BE RETURNING! read more

I called Spectrum Cable today. I had some difficulty.making a payment because of a hospitalization and outrageous copays. I needed.my service to be kept on for a bit longer. I am disabled and my fall button runs off the internet. I have fallen a number of times in the past and have even broken my pelvis. I am on Disability and do not have any extra money to help here. They were kind enough, but wouldn't give me any extra time. I told them they could shut my cable off, but to please leave my internet service on for the call button. No go, not even one extra day. Sad ... read more

Deciding which TV/internet provider to go with is like being asked what would you like to be beat with: a hammer, a screw, or just a good old punch in the face. Basically, they all suck to a certain degree. However, Time Warner takes the cake. It would be like deciding to stay at Guantanamo Bay for a vacation. So, who do you you go with? Personally, I would go with Uverse. You get more for your money, and they just don't seem as evil. They also have a way better business bureau rating. Then, when Uverse tries to raise your bill, threaten to go to Time Warner and you should continue to get a discounted rate. read more

I think someone already said this in one of the reviews, but the "check in" by the entrance at this specific location (across the street from Mayfair/Wauwatosa) is a joke. Super slow loading and the service is even worse. All the people working here look like they work in fast food. They don't look presentable or have any pleasant demeanor. They sit there behind the counter eating on snacks and gossiping. I guess I shouldn't expect much from these employees that seem to be full of attitude. You would think with the price we all pay for spectrum service that they would take more time in finding more qualified people. Smh read more

I was on a package deal. It ran out. I called the number to ask to get on a package deal. I was told that I can't without being invited. What? I guess I have to leave specturm first. Apparently they want people to cut the cord. read more

Time Warner is the absolute worst. If there were any other viable internet providers in Milwaukee, I would utilize their services over TWC without a second thought. read more

Can't stand spectrum corporate, but this store changed how I look at spectrum. Amazing customer service, and so kind. Greeted at the door, and was helped right away. If I need anything, I'll be back to this location in a heartbeat. Thank you! read more

Wisconsin call center Customer service supervisor Jeff, offered no solution to keep me as a customer. I explained I've been paying $70 and providing my own router for 200/10 mbps for years. The competition offers better speed and better price. Even spectrum themselves have been offering a better price to new customers for years but NOTHING FOR LOYAL GOOD PAYING CUSTOMERS. Jeff did not care so after this corona virus pandemic they are sure to see me leave and go with another provider who does care about offering fair pricing and cares about keeping loyal good paying customers all while even providing superior service. read more

What a joke. I went and picked up my equipment from this spectrum site around 2pm. I was in the phone until 9pm trying to get things operational. After my 4th person, she said, well, we will have to send out a tech. I went to Spectrum the next morning and returned my equipment. Never used the equipment, they never got it working, but they continued to send bills. I couldn't spend hours, I waited an hour on hold on 2 occasions, sent 2 different e-mails explaining the situation and now they have me in collections! Stay away from this "service" they don't deserve your hard earned money...but they will bill you for it read more

Terrible service the entire time I had them. On day one the Tech gave up after he couldn't figure out how to install my internet. Told me he would come back later in the day to figure it out, of course he never does. Ended up doing their job for them. Their cable is also very unreliable. Had two faulty boxes in the year I had their cable service. Customer service line is awful too, rarely pick up the phone. If I could I would give them zero stars. Stay away. read more