I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

I don't like to give bad reviews, but i feel like this could have been made right and no one is…read morehelping. Sorry to put this on the store site. But this goes to rate the company overall. I signed up for att service through Target. I was told I would get statement credits for paying the activation fees up front, discounted lines and reimbursement for the payoff of my devices (turns out it was only for my phone not my tablet). In the form of a visa gift card. Went online and submitted the information for the reward in the form of a screen shot because I didn't get paper statements. They declined to reimburse because they didn't like the submission format. So I had to call my old provider and sit on the line for an hour and request a paper statement by mail. Once I received it, I went back to their submission site and it kept telling me I could not submit because I had already submitted. I replied to their email, there was no response. So I called. Turned out I needed to go to an alternative website to submit. The person on the phone was really nice and walked me through the resubmission process where I uploaded all 5 pages of my bill. This was all still within their 60 day required time frame. After I submitted the page said to wait 6-8 weeks to get my card. The other day I realized I had not gotten my visa gift card. So I went into my email to search for information and there was no record of anything. I call in and ask what's up and after 2 phones calls, 4 employees, 1 manager and a hour and 15 minutes of my time they tell me I'm SOL because their system failed. That there is NO ONE, that can make this right. Even if there was no record, how would I know i had to go to a special website for resubmission of my firms unless I had actually done it? Furthermore, the reimbursement of the activation fees only came after I called them back and reminded them. If I wasn't paying attention they would I shorted me that. So I was supposed to get $150 back for paying off my phone and they now refused. This stinks like a scam to me. I do not recommend switching. Oh yes, when I asked to talk to someone higher up I was told there was no one else higher up to talk to me. What a shame.

Usually good experiences here and for that 3 stars. Today Kendrick was sassy and very undermining…read moreto us. I understand having a bad day but don't pawn that onto your customers.

I went to upgrade my 4G Moto. They were out of the Moto I preferred, but had my second choice. The…read moreservice person was knowledgeable and patient. Answered all my questions and picked out appropriate accessories. Transferred all data to new phone, which was greatly appreciated. His name is Nate. Highly recommend him and Consumer Cellular. I arrived around 11:15. There was a short wait, but prompt service once an employee became available. Consumer Cellular must be doing something right. There was a steady stream of customers from the time I arrived till I left.

Holy obvious!! is all I can say about the way an employee did everything he could to "look busy"…read moreinstead of assisting my mom and I. Why the heck would an employee write our name down in the queue just to be ignored and overlooked (but he kept looking our way and he had to notice I was noticing his actions, unbelievable!) I know his name but I won't say it because we did address our concerns with the assistant manager who initially made all the excuses for his behavior but my mom and I did a mouth twist because we're like really?! We know what we observed while we waited and waited for some assistance. This dude roamed around the store helping everyone that was already being helped just to avoid helping us. I'm sure it's all on camera because who doesn't have video surveillance these days?? So to you Marcus--shame on you! Changed my mind!! My mom is in a wheelchair for goodness sakes so you deserve to be called out. I hope his avoidance was truly addressed because I know how employees that work together and have all this camaraderie can pretend to reprimand another employee but truly behind closed doors they're joking with each other pretending like the customer was the problem. We weren't. We know what we saw. It should all be on tape. Our visit was on 7.24.26 @ around 10:30 am. We were there for about an hour or more because my mom continued with her purchases even though I would've preferred to leave the store and send in a formal complaint but she wanted a new cell phone and a landline and this is the only brick and mortar this side of creation, smh. Do better dude!

Long lines due to T-mobile absorbing US Cellular. The wait is long but it is clear, after checking…read morein online, Andrew is mega multi-tasking: dealing with a couple with 3 business phone lines to transfer to T-Mobile, helping a colleague with a complicated procedure and fielding phone calls. Completely professional, unflustered, juggling lots of personal information and processing 3 clients AND my issue was v impressive. All done with a smile.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!

Was in the store and saw an interaction between the assist mgr and a customer. The store…read moreapparently messed up the customers phone to the point where it will not work. Bricked it. Teresa or whatever he name was, said sorry can't help because we close soon and I'm going home. The customer was nice asking why and the. She jumped immediately to I'm Calling the police to leave the store. If anything, the customer should have called on the store. The store even took a $90 payment and refused to give a refund. Don't blame the customer. Police were called and she was very rude to the police. Do not go to this store.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

defective AirPods Pro (3rd generation) I received as an express replacement from Apple, and the…read morebayshore Apple store refusal to replace them despite confirming the defect in-store. The replacement AirPods have a hardware defect: they enter a continuous pairing loop that drains the case battery even when not in use. On 7/27/2026, I drove ~50 miles each way to the Apple Store at Bayshore, 5715 N Centerpark Way, Glendale, WI 53217, in heavy construction traffic. I then spent nearly 2 hours in-store while technicians ran diagnostics. During the visit, I was first told the AirPods would be replaced, then later told no replacement would be provided, even with manager approval. I was told my only options were to keep the defective product or send it to a repair depot with up to a 2‑week turnaround, leaving me without my AirPods. I was also not informed that ear tips should be removed before sending them in, risking loss of accessories. This caused significant wasted time, travel, and inconvenience. Apple confirmed the defect but failed to provide a reasonable immediate resolution.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.