We came in to get a new phone and Jacob was acceptional!! He went above and beyond, even after we…read moreleft the store we had needed a little extra help and he made this process quick easy and provided excellent service!!

Just back from verizon brookfield...was greeted by a lovely young lady who after a few quick…read morequestions connected me with a gent to help me. Guy was helpful, knowledgeable and didn't try to upsell me, explained everything clearly, took his time. Ended up leaving with what I came for (the phone I was leaning toward from pre-trip research), and nothing that hadn't.

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Customer service reps and sales staff at this location generally are friendly and helpful. The…read morestaff is knowledgeable about the products and services offered through AT&T and I have not dealt with anyone rude or unpleasant. I've visited the store several times for questions on my home AT&T U-Verse service as well as my AT&T wireless service/devices and have had my questions/concerns addressed each time. The lack of a higher rating is due to the wait time and sales efforts to push unnecessary services and accessories. On several visits I have waited over 30 minutes for help where there have been no more than 3 or 4 other customers waiting in the store. When finally serviced it does seem to take the service reps a very long time to look up account information or proceed through the checkout process. Half the time spent with sales reps it seems like they are looking up information on their iPad devices or "checking on something". When purchasing/upgrading phones I also have felt heavily pressured into purchasing accessories or services I was not interested in. I understand that there may be some commission based incentive for sales reps to do this with customers, but these types of experiences are what drives me to shop online rather than in-store.

Walked in and saw 10 people were already in line. After waiting nearly an hour, I never saw an…read moreemployee actually in the store. Literally not a single person anywhere, just a lobby full of frustrated people. Not sure anyone works here. Feels like purgatory.

I went to upgrade my 4G Moto. They were out of the Moto I preferred, but had my second choice. The…read moreservice person was knowledgeable and patient. Answered all my questions and picked out appropriate accessories. Transferred all data to new phone, which was greatly appreciated. His name is Nate. Highly recommend him and Consumer Cellular. I arrived around 11:15. There was a short wait, but prompt service once an employee became available. Consumer Cellular must be doing something right. There was a steady stream of customers from the time I arrived till I left.

Holy obvious!! is all I can say about the way an employee did everything he could to "look busy"…read moreinstead of assisting my mom and I. Why the heck would an employee write our name down in the queue just to be ignored and overlooked (but he kept looking our way and he had to notice I was noticing his actions, unbelievable!) I know his name but I won't say it because we did address our concerns with the assistant manager who initially made all the excuses for his behavior but my mom and I did a mouth twist because we're like really?! We know what we observed while we waited and waited for some assistance. This dude roamed around the store helping everyone that was already being helped just to avoid helping us. I'm sure it's all on camera because who doesn't have video surveillance these days?? So to you Marcus--shame on you! Changed my mind!! My mom is in a wheelchair for goodness sakes so you deserve to be called out. I hope his avoidance was truly addressed because I know how employees that work together and have all this camaraderie can pretend to reprimand another employee but truly behind closed doors they're joking with each other pretending like the customer was the problem. We weren't. We know what we saw. It should all be on tape. Our visit was on 7.24.26 @ around 10:30 am. We were there for about an hour or more because my mom continued with her purchases even though I would've preferred to leave the store and send in a formal complaint but she wanted a new cell phone and a landline and this is the only brick and mortar this side of creation, smh. Do better dude!

Long lines due to T-mobile absorbing US Cellular. The wait is long but it is clear, after checking…read morein online, Andrew is mega multi-tasking: dealing with a couple with 3 business phone lines to transfer to T-Mobile, helping a colleague with a complicated procedure and fielding phone calls. Completely professional, unflustered, juggling lots of personal information and processing 3 clients AND my issue was v impressive. All done with a smile.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!

Was in the store and saw an interaction between the assist mgr and a customer. The store…read moreapparently messed up the customers phone to the point where it will not work. Bricked it. Teresa or whatever he name was, said sorry can't help because we close soon and I'm going home. The customer was nice asking why and the. She jumped immediately to I'm Calling the police to leave the store. If anything, the customer should have called on the store. The store even took a $90 payment and refused to give a refund. Don't blame the customer. Police were called and she was very rude to the police. Do not go to this store.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Very well-selected staff! They are friendly, resourceful and knowledgeable! They are all…read moreproblem-solvers!

defective AirPods Pro (3rd generation) I received as an express replacement from Apple, and the…read morebayshore Apple store refusal to replace them despite confirming the defect in-store. The replacement AirPods have a hardware defect: they enter a continuous pairing loop that drains the case battery even when not in use. On 7/27/2026, I drove ~50 miles each way to the Apple Store at Bayshore, 5715 N Centerpark Way, Glendale, WI 53217, in heavy construction traffic. I then spent nearly 2 hours in-store while technicians ran diagnostics. During the visit, I was first told the AirPods would be replaced, then later told no replacement would be provided, even with manager approval. I was told my only options were to keep the defective product or send it to a repair depot with up to a 2‑week turnaround, leaving me without my AirPods. I was also not informed that ear tips should be removed before sending them in, risking loss of accessories. This caused significant wasted time, travel, and inconvenience. Apple confirmed the defect but failed to provide a reasonable immediate resolution.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

This US cellular location, is so clean in need, the products inside are so perfect and mint…read morelooking... And the friendly employees are there to help you

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.