This US cellular location, is so clean in need, the products inside are so perfect and mint…read morelooking... And the friendly employees are there to help you

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.

I spent 5 hours on the phone, on the internet, and in chat sessions trying to get a Cricket…read morewireless account set up and getting my hotspot attached to the account. All I got was a run around. The people at the 800 number said they couldn't take my payment and so couldn't set up an account, the people on chat either thought they could do it and were unsuccessful or didn't know how to try. The first dealer I called said they couldn't connect my hotspot to their network, even though I verified it was good to go on their website. Lot of going around in circles and not getting anywhere. This all changed when I called the Cricket dealer on 7235 W Greenfield Ave, West Allis, WI. I explained my dilemma to Robert, who told me "no problem, we can get you going" or words to that effect. I drove over and found Robert to be personable, but more importantly, very knowledgeable. Despite a few hickups in the process of getting my hotspot connected to their network, he quickly worked through the problems and got me up and running. If only I would have called that Cricket store first I could have saved myself half a day of frustration. I highly recommend this store, and especially Robert.

HORRIBLE ! I went in because I had a billing issue, figuring they would help sort things out…read more Man was I wrong, no help, sarcastic, downright rude, and went so far as to give me a false name, first & last! It was an obvious lie he chose & his real name is on the receipt! (El backer t) He did not sort out the problem, but did charge me a fee for "customer assistance" !! charging for "customer service" is crazy to me but the attitude I got was off the charts insulting & unbelievable ! One star is too much

Had to stop in to pick up some equipment. Turns out they did not have what I needed at this…read morelocation. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned...

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he…read morelet my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you!

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

last night I had the pleasure of working with Jay. he was extremely knowledgeable and helped me a…read moreton. I came in with a screen on my iPhone that halfway worked. I explained that I'm under my father's plan still, and staff helped me without my dad! I was pleased with the amount of knowledge that Jay had and his memory of what the iPhone looks like when trying to transfer things over. to explain better, my front screen was shattered, only half of the screen you could see, and Jay was able to transfer everything over to a brand new phone without being able to see the full screen. I hope that if anyone comes into this store stressed and out of hope, they have the pleasure of working with Jay. I'm very happy with the results of what was a very stressful situation.

Ali busted his butt on a Sunday to help us figure out my fiancé's phone issue!!! They went above…read moreand beyond and then some. I HIGHLY recommend this location if you need anything.

I needed a new phone with specific features which I needed help selecting the model with those…read moreoptions. It was too much trouble for Omar to look into over the two or three visits there when I paid my bill. He eventually copped an attitude on my third visit. So I went to the next closest store on 68th and Greenfield. That staff knew what would work for me immediately and I walked out 20 minutes later with an iPhone 13, and a great sounding JBL speaker I purchased on a whim as well. It was worth driving the extra mile and a half for knowledgeable and very friendly service. As a result that location on 68th and Greenfield got two sales and my money. Avoid this store on Lincoln at all costs

What a great team of people working at this store!…read more Especially Kyle who helped getting a new phone seamless. I highly recommend this location! Every single employee was kind and patient even though people were lined up before they were even open.

I had a great experience with Cam at the Greenfield location. He listened to what I needed and…read morehelped me get a good deal on new phones and patiently got all my apps transferred and icons set back up on my screen. He was professional and personable and just overall wonderful to work with. C Parker

Literally give them a call and they will assist you 100%. They'll work with you. The service came…read moreout to less than $100 to fix it. Honestly the charge is worth the service. The guy was very professional, and polite. I got Ryan, and he was super chill. I didn't expect to have a same date appointment, he made an appointment to see me with in an hour. Even better; he came to me, and only took 15mins to fix the phone. Did a clean job, and knows what he's doing. My phone looks good as new.

Yesterday afternoon my phone screen went completely green on my iPhone. I did some Google searching…read moreto see where I could take it in to fix, and a prince range on what it would cost me. During my search I came across smart tech and went through the reviews and the photo gallery of previous work. I was very impressed, and I decided to send them an email. They got back to me within 10 minutes, and they were able to help me the following day. Ryan came to my office, I handed him my damaged phone and fixed it in under 15 minutes. I'm extremely satisfied with the quality of the repair. My phone looks brand new!

Very honest business and very helpful customer service! Great deals and inventory to select from. I…read morewould highly recommend this location and the employees are very hard working and friendly!

Would highly recommend this location. The staff knew what they were talking about and were…read moreextremely helpful!

I have been dealing with T-Mobile customer care, Tmobile in highland and this t mobile. I was told…read moreI could turn in my old phones at the store but when I got there was told it wasn't possible. Well enter Wendy. I don't know what magic powers she has but she was able to resolve this issue and take in my old Phones. I was so grateful!! Thank you Wendy!!

I switched to T-Mobile from US Cellular 2 months ago because I had to. The last month and this one…read moremy service is disrupted because they chose the 28th, from the 29th, when I get my social security. I tried explaining the situation to customer service and a supervisor, to no avail. I'm switching