Customer service is a joke- especially through their electronic method. Telephonic service takes…read moreforever.

Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none. Find a different ISP.

Met Alan at his booth at the fair in 2015. I had him install DirecTV for me. Everything was done in…read morea timely and professional manner. The one repair I needed, I called on Friday and a repair person was here on Monday. They found the bad connector and I was back up and running. The latest call was for the re-locating of my dish after a new roof was put on. A suggestion was made to maybe put it on a pole instead of the roof. I took there suggestion. Called the day my roof was completed and someone came 2 days later. I highly recommend Sights and Sound Solutions

Sight and Sound Solutions were recommending to me when I was looking to switch cable services and…read morein particular, DirecTV. I contacted them and it was the best decision that I could have made. Not only did they meet my satisfaction, they exceeded it! From purchase to installation, everything was done with professionalism. I highly recommend if your looking to purchase DirecTV, to give them a call. I'm sure glad I did!

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

Being not a young guy I have problems with technology. After dealing with AT%T it was refreshing…read moreto come here and get a phone inexpensively and have things explained well. I've messed up my phones and they undid whatever I did in a short while. I couldn't be more impressed.

I had an issue with a replacement phone and Associates Luke and Blake and Asst Mgr Liz worked…read morecooperatively to Assess and the issue and come to a resolution. They put in many hours and worked out a very acceptable solution for me. I couldn't have had a better team helping me Blake would not give up until he worked out a solution for me and used all his resources to give me a great deal! Thank you.

Ok I guess I'm the only one who had a great experience with Brandon and the company as a whole. I…read morehave been a customer of Verizon for over 15 + years and I got tired of looking at the all discounts/freebies for new customers on their web site over the years. I contacted them and asked what do you have for long time loyal customers because I wanted a new phone and I was told absolutely nothing for current customers. This kind of left a bad tast in my mouth because I have been with them for so long and I was not offered 0 for my loyalty and some Joe shmo walks in and gets the goodies. I looked at US cellular and they had a promo of up to $650 for switching phone numbers to them so I went over to find out more, I know I'm not getting $650 to switch over. Brandon went over all the options/promos and I was only eligible for $250 off the galaxy S9 with a $100 gift card, well that's a total of $350 which is not bad so I bought the S9, two week new on the market which I didn't know. Well US Cellular is now my new cell company and the whole experience was easy with no activation fees and forward pricing. In the S9 box was a so called $100 retail value wired headphones by Harmon that actually sounded very good but lacked bass, I transferred music in via computer to test them into the phone. Crisp/tight with nice highs and very clear for ear buds. All Verizon had to do is look at my length of time with them and if they threw like $50 off a new phone I would have felt good and bought a new phone from them but unfortunately they could care less even when I told the of the US Cell promos, so I'm a new US cellular customer now.

EthoStream is the worst public wifi I have dealt with. It is adequate when it actually lets me…read moreconnect and doesn't kick me off in the middle of an email or form. I travel a lot for work and luckily have only encountered it a few times but if hotels advertised they use EthoStream I would definitely book a different hotel. This trip I actually gave up and was able to use the business next door's free customer wifi the entire time.

Ethostream has infected the chrome web browser on my android phone. I seem to have picked it up at…read moresome hotel. My home page is Google search. When I hit back repeatedly, instead of exiting chrome, my home page goes to ethostream. No matter how many times I have cleared my history and so forth, this behavior remains. If I can figure out who did this to me, I'll give them a bad rating and never return.

Id give 0 stars if possible. Been a customer for years, i cancel my cable and home phone line and i…read morefind out they're still charging me for it even though i cancelled before my next billing cycle. After talking to multiple employees they all say i shouldnt be getting charged but billing wont credit my bill and told me to suck it up and pay the bill. Never again will I be using Spectrum. Cancelled all my internet right away and I have T-Mobile internet arriving on Sunday.

Brian helped me as I bought a new iphone 17. He was very patient as he helped me buy my phone--…read morewhich took awhile because my old phone wasn't able to receive information I needed. He also helped me set up an appointment--they are coming to my house tomorrow. I will receive new smaller boxes, and they will help me set up my new boxes. I am 73 and not tech-saavy. Brian at the Brookfield store earned 5 stars out of 5. It was a pleasure working with such a patient man.

Had to stop in to pick up some equipment. Turns out they did not have what I needed at this…read morelocation. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned...

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he…read morelet my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you!

If you have a balance, try and start service with another carrier, then, when your spectrum phone…read morelocks, pay off your accelerated bill, then you'll get a year free. Im saving $666.00 . With spectrum. Then act like you are inept, the process goes so much smoother. ​​

Outages are a real issue with this company. Definitely will look for another Internet provider!read more