I stopped into Spectrum location for help with a few billing questions and worked with Joseph. The…read morestaff here is usually pleasant to work with, and Joseph was really helpful and kind during my visit. He had mentioned he would help handle something with my bill and follow up with me. Before my billing due date, I emailed him to check in but didn't hear back, so I ended up going back into the store. When I spoke with him in person, he let me know he had seen my email but had been busy and wasn't able to reply yet. That said, he did help me once I came in, and I really appreciated how empathetic and understanding he was about the situation. I've been with Spectrum (previously Time Warner Cable) customer for over 10 years, and right now I'm happy with my current service and the customer service I've received at this location.

I switched to Spectrum Mobile to save money and the service itself has been fine, but my experience…read morewith customer service has been terrible. When I upgraded my phone in-store, I was told I'd receive $800-$1,000 trade-in credit and that a return box would be mailed to me. I never received a box. Later, I was charged $333 because they said I missed the return window. Apparently the instructions were buried in promotional emails, which contradicts what I was told in person. I spent 2-3 hours on the phone with multiple reps getting different answers. One told me to send the phone to a third party, but now I'm being told it's only worth $100-$200. To make things worse, my service was shut off over this disputed charge, even after I made payments. As a single parent and disabled veteran, I rely on my phone for communication, including VA medical calls. The mobile service is okay, but the lack of accountability and poor customer service is unacceptable. I will be leaving Spectrum Mobile as soon as I can.

This companies lies and servivce is absolutely aweful! They should be brought up and charges with…read morethe BBB and customers should compensated. They do hack job installations when they hook up new customers and ruin current customers signals and service. Meanwhile you pay alot of money for service that gets worse and worse over time. Constant excuses, poor excuses, poor communication, lies, and they make it very difficult to get service? I was offered $10.00 as compensation because my wife works from home and it will be over a week before they come repair the splitter installation issues they caused at the pole.

Incredibly displeased with this internet provider, we've had over 20 outages in a month, and they…read moreonly credited me $10, which was a joke. They only credit you for the amount of hours that you missed. But in whole, during the whole month, our internet was disrupted twenty different times out from their end, not us. I'm almost wondering if they do this s*** on purpose. So they can jack up the rates. And to this day, it's still going out. And when I call him, they give me a b******* stories about this. This this i'm done hearing all the excuses from spectrum. You guys suck, and I will be looking for somebody different for my internet. Soon.!!

Met Alan at his booth at the fair in 2015. I had him install DirecTV for me. Everything was done in…read morea timely and professional manner. The one repair I needed, I called on Friday and a repair person was here on Monday. They found the bad connector and I was back up and running. The latest call was for the re-locating of my dish after a new roof was put on. A suggestion was made to maybe put it on a pole instead of the roof. I took there suggestion. Called the day my roof was completed and someone came 2 days later. I highly recommend Sights and Sound Solutions

Sight and Sound Solutions were recommending to me when I was looking to switch cable services and…read morein particular, DirecTV. I contacted them and it was the best decision that I could have made. Not only did they meet my satisfaction, they exceeded it! From purchase to installation, everything was done with professionalism. I highly recommend if your looking to purchase DirecTV, to give them a call. I'm sure glad I did!

Oh hell no. We just…read moremoved to a new house and needed to get some type of TV service going meaning the choice was between cable (nope, sorry never again), DirecTV or Dish. Dish currently has the best pricing and so I went online to set it up which should be a relatively simple process, right? Nope. I won't go into the long, horrible story but I'm now on my third rep over 4 days and between online chat and the phone, it's well over 2 hours of my time. Bottom line, they messed up during the credit check process and ended up "locking" me out because they pinged it so many times. They promised a call back to complete the process which of course never happened and when I finally did get set up complete they tried to bait and switch me to a more expensive package. On top of that, more than one rep tried to get me to give them a second credit card number - even though they acknowledged the first one worked just fine. Super, super, super shady. The whole process was time consuming, inconvenient, frustrating and more than a little sketchy. There are very limited choices for TV service in this market and I believe all of them suck. Know that Dish is no exception and in fact, sucks HARD.

I tried to get them to take me as a customer without a credit check because they unnecessarily do…read morehard check. We all know they do that to better package you for sale to their customers and make plenty off those who have great credit and we get nothing in return. Over an hour conversation and the rep WOULD NOT give me a flat price for the services i asked about. Eventually they did quote some ridiculous obviously made up price on the spot. Every question i asked was met with only half an answer followed by... "hows that, now lets just get you qualified..." In case you think I'm making it up here is a sample of the nonsense, you better know what to ask case they aint telling nothing. The comment space is not long enough for the full transcript from our conversation the shadiness will make you crazy. Danisha Djemile (ID: VXO): For the equipment, We'll provide you our award winning Whole Home DVR set up which can record up to six shows at once during prime time hours. Danisha Djemile (ID: VXO): Hopper is a whole-home DVR that gives you the power to pause, rewind, and record TV in any room since it has mobility feature. Plus, you can watch your live TV on your smartphone or tablet. Danisha Djemile (ID: VXO): Good so far? Andrew Brin: Slow down. Can the DVR also record up to six shows at once when its NOT prime time? If I'm using the Hopper to record, may i watch other shows on the same TV or only on my portable devices? Danisha Djemile (ID: VXO): It can record 3 shows at the same time on the non-prime time. Andrew Brin: Good thing i asked huh?

I had my phone and couldn't get it to work, even after talking to FIVE of there so called…read more"EXPERTS". I took it there and ISABELA, got my phone working in less then ten minutes. She is absolutely fantastic. I can't thank you enough. Bruce Cohen

Id give 0 stars if possible. Been a customer for years, i cancel my cable and home phone line and i…read morefind out they're still charging me for it even though i cancelled before my next billing cycle. After talking to multiple employees they all say i shouldnt be getting charged but billing wont credit my bill and told me to suck it up and pay the bill. Never again will I be using Spectrum. Cancelled all my internet right away and I have T-Mobile internet arriving on Sunday.

I was excited about dumping Spectrum cable/tv with this great 2 year promotion from ATT/Direct TV…read more No dish that goes out in bad weather now because they have a app to get dish TV through the high speed Internet. This just gets really stupid as I go so buckle up for the ride. After three hours of watching the tech go back and forth inside/outside/sub station, call the tech line, looking at boxes/connections he could not get the internet to work so another service call was scheduled. I called to confirm my call on the day and I was told she contacted the tech and he was on his way over. Two hours later no tech so I call and I'm told my service call was rescheduled, WTF how do you go from tech on the way reschedule so I said if someone is not here in an hour and get my service up and running I'm canceling, 6 hours into this now and I'm told no one is in the area so I canceled my service. ATT kept taking money from my bank which I had to put a block on and start a claim to get my money back which they did. I spent 5 hours over two months repeating canceling my serve to no avail and getting past do letters and over du bills while being told my account is canceled. Every phone call I was given a reason why it didn't get canceled and reassured it's finally cancelled over and over again. Finally I had to file a BBB claim against ATT because it's just a fuc#ing nightmare dealing with ATT. Two days later ATT office of the president called me about the BBB claim, look it up on line ATT office of president. The woman assured me after hearing my nightmare story that my account is canceled and my bill would be 0 dollars, I told her forgive me if I don't believe you because I have heard this for countless hours over two month. I told the woman that ATT is the worst company I have ever dealt with. ATT has been the worst company I have ever dealt with and I would never do business with them ever again.

I feel like I've been deceived by AT&t they are charging me a $15 receiver fee that I cannot use…read more I've been on the phone for over an hour today trying to fix it nobody in their company can fix it I talked to the supervisor JW 021y and he was not able to give me any satisfactory answer. They could not take the fee off of my bill so they told me everybody gets the fee now I feel like they were not being honest with me I am going to cancel my service and go through a company that will be honest with me

Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none.

From the owner: Now, enjoy fastest internet service for your home and office with Spectrum. We are happy to help…read moreyou 24*7. We are saving your installation cost. Call Spectrum right now! Find best deal for Combine TV, internet and phone with Spectrum. Let join Spectrum- 2nd largest cable operator in the US by subscribers. For more details, call us now.

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.

What a pleasure to have a couple of kind and knowledgeable associates to help us navigate our phone…read moreand plan choices. NATASHA and MARIA were amazing! They help my friend by offering the best solution he needed. Could not have a better outcome and bonus if having nice people behind the counter. Thanks so much. Makes the world a better place especially in today's environment.