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UScellular

UScellular

(6 reviews)

$$

I needed a new phone with specific features which I needed help selecting the model with those…read moreoptions. It was too much trouble for Omar to look into over the two or three visits there when I paid my bill. He eventually copped an attitude on my third visit. So I went to the next closest store on 68th and Greenfield. That staff knew what would work for me immediately and I walked out 20 minutes later with an iPhone 13, and a great sounding JBL speaker I purchased on a whim as well. It was worth driving the extra mile and a half for knowledgeable and very friendly service. As a result that location on 68th and Greenfield got two sales and my money. Avoid this store on Lincoln at all costs

Worst customer service ever! Purchased our phones back in June of 2017. Told our bill would be…read morearound $200 per month with all the fees, taxes, etc. First bill was almost $400. I figured ok first bill might be high since the way billing worked but nope next months bill was $360. Called US Cellular and they said they can't understand why they would have ever told me that. After hours on the phone and speaking to many different departments they were able to get my bill down to under $200. Everything they told us in the store was a lie. We also purchased screen protectors that came with a lifetime warranty and free replacement. My 15 year old son went in to change his cracked and peeling screen protector for the first time (18 months later) and they said it would be $10. He called me because he wasn't sure what to do. I asked to talk to the guy, Eddy, and he told me nothing on our account said we purchased them. I said that I have had nothing but problems with that store from the beginning and they are liars. He said that he would replace one time but never again and I said don't worry because we wouldn't be back. After I hung up with him he told my son he was very disrespectful and he shouldn't have called his mom and that his mom should never act like that. Well I got one better for you Eddy, don't lie and people won't act like that. Save your money and find another reputable dealer to help you! Thank goodness US Cellular had great customer service.

UScellular & T-Mobile

UScellular & T-Mobile

(7 reviews)

$$

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.

What a pleasure to have a couple of kind and knowledgeable associates to help us navigate our phone…read moreand plan choices. NATASHA and MARIA were amazing! They help my friend by offering the best solution he needed. Could not have a better outcome and bonus if having nice people behind the counter. Thanks so much. Makes the world a better place especially in today's environment.

Spectrum - isps - Updated May 2026

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