Had to stop in to pick up some equipment. Turns out they did not have what I needed at this location. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned... read more

Spectrum - Internet Service Providers Near Me - West Allis, Wisconsin

See all

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he let my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you! read more

Spectrum - Internet Service Providers Near Me - West Allis, Wisconsin

This is now so much about this location but about Spectrum (and all telecom companies in general) as a whole. Poor service performance, spotty coverage strength, constantly dropped calls, internet service that consistently under performs but what's the alternative: another over-promise/under-deliver mega company that knows you're just a cog in a revolving-door service trap that enters you into the race to the bottom. Bravo, telecoms! You're all garbage. read more

Spectrum - This was what followed their own link. Broken links. Garbage service. - Internet Service Providers Near Me - West Allis, Wisconsin

I've been waiting to swap out a remote, it's been over 45 minutes and still no customer service. Store full of people and only 1 inexperienced store clerk. This store REALLY sucks. read more

It's funny cuz I have been with spectrum since it was time Warner approx 15 years. They had a monopoly in our market and recently att fiber became available. Finally. When I signed up to switch I almost felt weird about it. I let them know why, the upload speed and so forth are both a gig with att. I am a mobile att customer so my rate was less than half the price for much faster service. The User interface and system or att is better. Now the best part that made me excited to get rid of spectrum. I went to the store to drop off my router. They can see that. I'm waiting l for upwards 30 minutes now to drop off an old outdated router. They can see me here. There's two other customers waiting in front of me where the system they use is slow. These people have been here for the whole time o have. Just to drop off an old router so they don't try and charge me extra. Companies like Apple for example would never do this. Never be trashy. Never become complacent even with a monopoly. That's when companies fail. Avoid spectrum if you can. I'm not saying the people working at the store are the problem. Could be their corporate training etc. one employee just left at 4:30pm and en though it's getting busier. Could be the employees. Either way avoid it you can. So far att has been lightning fast. Way better for upload with fiber. Customer service is terrible at spectrum. read more

Christopher was absolutely outstanding! Super friendly, extremely knowledgeable, and took the time to explain everything clearly without rushing. He went above and beyond to get my issue resolved quickly and made the whole process painless. Hands down the best customer service I've had from Spectrum--thank you, Christopher! Highly recommend asking for him if you get the chance. read more

Chris W. was great today helping me with adding a service. Very professional and knew the answers to all my questions. Best service I've had in a long time. read more

I needed to trade in my phone. The whole process took 3 hours! The two employees there were not well trained at all. I had to come back twice because once she said my phone was "activated" it said "no network found". Neither employee had knowledge about the phone I was buying in terms of basic functions. They had to call there own Spectrum phone inter employee type service for help and the person on their line was not helpful either. I wish this would have been online. Very frustrating and time consuming experience. read more

Workers at the store are rude. Saw a woman worker belittle an older gentleman because he didn't understand how his phone worked. He told her he came in because he needed help with it and she kept talking to him about other things and not addressing his concern. I made an online appointment through their system. It booked me an appointment for a time when the store was closed. Wasted a trip and my time because their system doesn't work right. They don't tell you when you cancel that you are paying for weeks of service after it is turned off. I will never use them again. I'll pay data overages on my cell phone before I use their internet service again. read more

This is by far the worst company I have ever worked with. I was a customer for over 20 years. I was planning to move so I called to cancel my service. I was told that my service would be cancelled as soon as I paid my final bill, which I did on the phone with that representative. The following month, I got a bill. I called, explained that I had cancelled my service and paid my final bill and was told that it would be taken care and not to worry about it. The next month, I got two months worth of bills. I called, explained the situation and was told it was handled. The next month, another bill. I called, explained my situation and was told by the representative "Well just don't pay the damn bill then"!! I just received another call from the company asking me for $190. Over 20 years as a customer and now they are trying to bully me into paying $190 for services I never had after I cancelled. Completely unacceptable. read more

My 95 year old father went into hospice care on April 1st.I called Spectrum on April 2nd to cancel his account and was told at the time that he had no outstanding balance as long as the equipment was returned. My dad subsequently passed away on April 7th. Today, $117.41 was deducted from his checking account and when I called Spectrum, I was informed that you're charged for the whole month whether you cancel at some point or not. The fact that I was informed on April 2nd that there was no remaining balance was of no consequence. Terrible billing practices and customer service read more

Spectrum asks customers to make appointments so I did yet they took a walk in before me delaying me by 30 minutes. I brought the phone I had purchased from Spectrum to have it activated and to export data from my old phone to the new one. The person helping had so little knowledge on how to proceed that she was using Youtube to figure out how to program a Spectrum phone. After 3 hours she gave up and said I had to take their phone to an Apple store to get it rebooted and couldn't just send it back for a refund. They wasted my time and had no idea how to do their jobs. This is the worst store I have ever been in and will not return. read more

Went in to pick up stuff for an appartment to set up wifi and they had no equipment in the store and could of at least posted a sign on the door saying that so I don't waste time going in and asking read more