I stopped into Spectrum location for help with a few billing questions and worked with Joseph. The staff here is usually pleasant to work with, and Joseph was really helpful and kind during my visit. He had mentioned he would help handle something with my bill and follow up with me. Before my billing due date, I emailed him to check in but didn't hear back, so I ended up going back into the store. When I spoke with him in person, he let me know he had seen my email but had been busy and wasn't able to reply yet. That said, he did help me once I came in, and I really appreciated how empathetic and understanding he was about the situation. I've been with Spectrum (previously Time Warner Cable) customer for over 10 years, and right now I'm happy with my current service and the customer service I've received at this location. read more

I switched to Spectrum Mobile to save money and the service itself has been fine, but my experience with customer service has been terrible. When I upgraded my phone in-store, I was told I'd receive $800-$1,000 trade-in credit and that a return box would be mailed to me. I never received a box. Later, I was charged $333 because they said I missed the return window. Apparently the instructions were buried in promotional emails, which contradicts what I was told in person. I spent 2-3 hours on the phone with multiple reps getting different answers. One told me to send the phone to a third party, but now I'm being told it's only worth $100-$200. To make things worse, my service was shut off over this disputed charge, even after I made payments. As a single parent and disabled veteran, I rely on my phone for communication, including VA medical calls. The mobile service is okay, but the lack of accountability and poor customer service is unacceptable. I will be leaving Spectrum Mobile as soon as I can. read more

Please do not go here! no one including the maanger knows what they are doing!so many mistakes were made at this location by staff. if something you need can be done over phone support please do so! read more

my tech gets 5 stars hands down it is the company (spectrum) and the new zumo hardware that gets the 2 stars. i got 2 new zumo cable boxes. on one tv i use a bose surround sound speaker system (super $$) with an optical connection, the zumo box does not come with an optical connection whhaatt????? poor zumo design testing . not everyone uses bluetooth tooth or wi fi to connect speakers to their tv. also, as i couldn't connect zumo to my optical speaker tv i will continue to use roku to accessmy apps. on my other (older tv) i could connect zumo but because i have to keep roku on my optical speaker tv (and pay to use the apps) i was not able to access the "free, included with spectrum" apps on the 2nd older tv without completely deleting my entire roku account. so, think hard before you chose to get the new zumo cable box from spectrum. this giant company (spectrum) didn't ensure proper testing (connection options) with new hardware before roll out . one final issue, when a tech is coming to you, your phone caller id defines the call as a spam call!!!!! they can't even define their company as spectrum, augh!!!!!!! read more

Went in to pick up a new modem and router due to some unknown problem with my current ones. I specifically asked if there was anything special I needed to do or know to get back up and running. The "magicman" as his name tag indicated, said naw.... should just be able to plug it in and continue on as normal. WRONG!!! Now I get to wait another day for a technician to come out. When you're a woman and you ask pertinent questions, you get shafted here. Considering going to AT&T. I'm not sure if I'll get treated any better, but it can't be worse. The person on the phone was as gracious and as helpful as possible. But face to face customer service is dead. read more

Their prices are too high for the service provided. When I asked for a different lower plan the retention department wouldn't offer it. I assume they didn't believe I would cancel service. read more

They put trackers on your devices! terrible service paid for 1g and I was getting 100mbs half of the time and they refuse to refund me for this. they lie and only want your money! plus there technician broke my door!!!! read more

If I could give negative numbers I would. Picture was frozen on Spectrum logo . My wife called customer service and spoke with two different reps for over an hour(one was supposed to be a supervisor). Both Mike and David were difficult to understand (bogus first names). After repeated attempts to explain the problem both "Mike and Dave " tried to sell more services for a increase in my monthly billing. Finally we just hung up on these scripted fools and brought the box back and exchanged it for a new one. It worked fine after booting up. I don't expect anything to happen about my complaint other than switching services to a competing company. I've been a Spectrum subscriber for over twenty years. The service reps we spoke with were high pressure sales people. read more

To any Spectrum customers who plan to switch services to another provider, please be aware that even if you've been a customer in good standing for many, many years, they will not provide the information (common curtesy?!?) that if you cancel service even one day into a billing cycle they will charge you for the ENTIRE billing cycle. Even if you didn't need or use their services for 1, 2 or 3 days into your new cycle, it is an extremely strict policy that they (as a big company that makes lots of money off of tricking people) can't alter, credit or refund period! Perhaps their computer system is old and clunky or their employees don't know how/or don't care to do their jobs because they are not CAPABLE of doing the right thing. When I called well enough in advance of the start of my next billing cycle (April 12th) to cancel service on April 29th (just picked an arbitrary day before the end of the month) on two separate phone calls, they failed to mention "Hey, just so you're aware, we bill by cycle so you'll pay for the whole month even if you don't need, use or even have access to service". Rude customer service today says "It's stated in your bill every month". Oh you mean the bill that is paperless, and has automatic payments so I really never even need to look at it? Ya, one sentence buried on the bottom of page three of your bill. I would recommend that people choose any other carrier like TDS for their internet and TV. Spectrum is sneaky, disloyal to long time customers, deceptive and are really just trying to trick you any way they can. How can an "ethical" company truly feel good about charging $150 for 5 days of service that wasn't even used. I will never go thru Spectrum again and wanted everyone to know what scammers they are! read more

There is not a section on Yelp where you can review the telephone customer service agents for Spectrum. I called today to disconnect my internet and cable. I wish I could give 0 stars. I have never had such a terrible customer service experience in my entire life. I am fifty years old. The agent would not stop harassing me about disconnecting. The call took over an hour. I asked for a manager several times and she refused. I have disconnected with Spectrum in the past and have never had this experience. The experience was so terrible, I am going to find a different cell phone company this weekend. I highly suggest you do anything you can to avoid this company. read more

I was referred to as "babe" multiple times throughout my visit by one of the male workers. Not a great way to make women feel welcome or safe. read more