These people are completely incompetent. Avoid like the plague. We are out over $100 for a device…read morethat worked with a broken screen but now doesn't work with a new screen, not an improvement from my perspective. This type of operation (I won't dignify it by calling it a business) is why we need a zero star option.

I went in to get a quote for fixing my broken screen on my iPhone 7 plus. I was given a price of…read more$179. I told him that I was going across the hall to find out my buy-out for my phone at US Cellular to see if it made sense to spend money to fix my screen. The other employee was waiting in the hall for me to come out of US Cellular and told me they could fix it for $150 they were going to give me a "deal". I had them fix it, only to then have my phone not work. I could no longer hear out of the "ear speaker". I went back the next day and he said he was going to order a part they didn't have it in stock, which lead me to believe that this happens often and that they could fix it. I was told to come back in 2 days. I went back in 2 days, now the story was 1 in 70 iPhones the speaker sensor will break if the screen is changed. Now, that is not what they told me 2 days prior. I was then told he would take my $150 and put it towards a new phone from Apple and whatever the difference would be I would only need to pay half, and don't be worried he told me because he could get a deal. Might I add that he stated that he would need my phone for 24 hours to switch it over. I needed a few days to figure out what to do. Today I went back into the store and requested a full refund. I was then told by one employee who had "the owner" on the phone that my only option is to get a new phone through him. My main issue is that the customer is not warned that if their phone is taken apart to fix the screen that the sensor may break and that they would need a new phone. Nor did the people at your store, which they claim they just found out with my phone. A customer should have the correct information to make a decision to have the screen fixed and possibly be able to hear from the phone or live with a broken screen which the phone is still functional. Tonight the "owner" was not in the store, the person working in the store said he was out to dinner with his family for his mother's birthday and he would come talk to me at the store I was working in. I walked down the hall in the mall and guess who was hanging out with other mall employees......."the owner". He ignored me and went behind a kiosk. I then walked passed the employee that was in the store and he was looking down at the "owner" and I informed him how terrible and unprofessional their customer service is and they themselves. "The owner" has yet to resolve this issue. These guys lie just to make a buck, don't trust them. They do not know what they are doing. I have sent emails to the head Dr. Repair company they do not respond either. I am a mall employee and I cannot even imagine that the owner and another employee would treat customers this way! DO NOT take your phone here to be fixed! Look at their Facebook paged, many customer complaints.

I had a great experience with Cam at the Greenfield location. He listened to what I needed and…read morehelped me get a good deal on new phones and patiently got all my apps transferred and icons set back up on my screen. He was professional and personable and just overall wonderful to work with. C Parker

Came in looking for an iPad as an existing Verizon customer. Omar helped me find an iPad that…read morewould work best for me and my budget

I'm taking away a star after what happened over the weekend. I stopped in to upgrade and was told…read morethe phone was in stock and proceeded with trying to process the account upgrade. Unfortunately I didn't have my card on me that is tied to account payment, but I was told that I could go home, enter the card info and complete the purchase in app. So, that is exactly what I did. I received confirmation and drove all the way back to the store. When I arrived, I let someone know I was picking up a phone that I purchased through the app and... nothing. No phone. Even when I was told that it would be held. Apparently another employee canceled my order a few minutes after I left home to pick it up because another customer wanted to buy it. Now that's some real BS right there. Because even though it was confirmed sold, and noted for in-store pickup, it was sold out from under me. The only option I was left with was to order through the app and hope the phone arrived in time to transfer data and drop off back at the store before my upcoming vacation. Luckily I only had to wait a week, and had a couple days leeway to do the transfer and drop off. But the entire experience was just disappointing.

Ed Dave and that lady did great service for us . They were patient and attended to all our needsread more

I brought in an IPhone to have cracked screen replaced. Had to wait for owner to return to complete…read moreservice. Unfortunately, later that day I learned the "non-Apple" equipment he installed did not work with "Face ID" and I could it unlock features in my phone or access apps I had set up with Face ID. I called the store and got Voicemail. I left a message and never heard back from them. On top of that, Apple recognizes and notes that "non-Apple equipment/parts" have been installed on your phone and makes it ineligible for the phones warranty. Needless to say, $150 later I have a phone that is inaccessible and the store will not respond or fix. I do not recommend this vendor.

Worst experience ever. I needed a new battery for my Mac. They installed a new one still having the…read moresame issues of my Mac battery dying very quickly. Went back in and I was told they could either take their new battery out and since they disposed of my old one I can have my Mac back with no battery if keep the Mac for 3 days so they can run diagnostics on it. My biggest complaint is that they were not upfront with me in telling me that if the battery did not fix the problem, they would make the situation right. On top of that they gave me the Mac back with the new battery. They did not do a battery reset so I had to do that. Overall, customer experience was terrible and I felt like I was lied to from the very beginning they made it sound like everything was going to be fixed, and if it wasn't fixed, then they would take care of me, but upon further investigation they just wanted more money to run more tests on the Mac. 10 out of 10 would not recommend this company!

I stopped into Spectrum location for help with a few billing questions and worked with Joseph. The…read morestaff here is usually pleasant to work with, and Joseph was really helpful and kind during my visit. He had mentioned he would help handle something with my bill and follow up with me. Before my billing due date, I emailed him to check in but didn't hear back, so I ended up going back into the store. When I spoke with him in person, he let me know he had seen my email but had been busy and wasn't able to reply yet. That said, he did help me once I came in, and I really appreciated how empathetic and understanding he was about the situation. I've been with Spectrum (previously Time Warner Cable) customer for over 10 years, and right now I'm happy with my current service and the customer service I've received at this location.

I switched to Spectrum Mobile to save money and the service itself has been fine, but my experience…read morewith customer service has been terrible. When I upgraded my phone in-store, I was told I'd receive $800-$1,000 trade-in credit and that a return box would be mailed to me. I never received a box. Later, I was charged $333 because they said I missed the return window. Apparently the instructions were buried in promotional emails, which contradicts what I was told in person. I spent 2-3 hours on the phone with multiple reps getting different answers. One told me to send the phone to a third party, but now I'm being told it's only worth $100-$200. To make things worse, my service was shut off over this disputed charge, even after I made payments. As a single parent and disabled veteran, I rely on my phone for communication, including VA medical calls. The mobile service is okay, but the lack of accountability and poor customer service is unacceptable. I will be leaving Spectrum Mobile as soon as I can.

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I had been a long time customer of I the store because I want a new phone and they tell me that I…read moreabsolutely have to pay off the phone that was in my hand instead of trying to help me find a way to get rid of the phone and get a new one I get it whatever but why do they not reward loyalty for one and for two? Why extra mile to see how you can make that customer happy and they haven't done that so after that I called the company itself and they will not help than the people in the store so then I decided to get Verizon and now after 11 years, I'm dropping them and they will not close all of my lines or cancel my Netflix membership. I go back into the store now this is gonna be the third time trying to get these lines closed and it's on me to do it even though they're the ones that won't access my account I hate them. I will never go back to them. I'm gonna tell as many people as I can that they're not good customer and that their Internet drops all the time and buffers so I wouldn't use them.

Great service. Fixed my cracked iPad screen . It looks brand new. Will definitely come back & do…read moremore business. Thanks!!!!!

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

They will try to sell you things and hustle you, even when you have told them multiple times that…read moreyou are not interested in buying anything. Furthermore, asking if I receive government benefits...And then, when I stand up to stretch my legs, the guy salesman AGAIN asked me, so you are interested in buying something, with a big smile on his face. SMDH...No, I'm here to get my product fixed that wasn't installed correctly to begin with. This experience with "customer service" when coming from work providing quality care for patients left me feeling very uncomfortable and not wanting to return when this is where I set up my plan to begin with. Read the room...

Patient, thorough and personable. Stopped without an appointment after getting my IPhone 13…read more Completely set up in 30 mins. Very happy.