I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

I'm not sure what the issues have been, but I've only found this store to be helpful, efficient and…read moreprofessional. Dropped off equipment today and it went without any problems.

Customer service is a joke- especially through their electronic method. Telephonic service takes…read moreforever.

I was pretty happy with my visit to this Verizon store. As some background, ya girl dropped her…read morephone in the ocean and needed a new one (sadface). We tried to go to the Tosa store but despite advertising a 10am open time, they were firmly closed so we headed here. This location is doing a good job on COVID stuff - they limit people in the store and you really aren't allowed to wander around and put your plague paws on all the products. We checked in and only had to wait a few minutes before we had an associate assigned to help. The whole transaction was quick and painless (except for the part where I had to pay for a new phone) and they didn't really try to hard sell extras. The set up was easy when we got home, and my new phone is perfect.

worst customer service ever racist reps waited for an hour in the queue to try to purchase a new…read more phone only to be passed over by a white couple who wasn't a long term Verizon customer like was time to switch

I don't like to give bad reviews, but i feel like this could have been made right and no one is…read morehelping. Sorry to put this on the store site. But this goes to rate the company overall. I signed up for att service through Target. I was told I would get statement credits for paying the activation fees up front, discounted lines and reimbursement for the payoff of my devices (turns out it was only for my phone not my tablet). In the form of a visa gift card. Went online and submitted the information for the reward in the form of a screen shot because I didn't get paper statements. They declined to reimburse because they didn't like the submission format. So I had to call my old provider and sit on the line for an hour and request a paper statement by mail. Once I received it, I went back to their submission site and it kept telling me I could not submit because I had already submitted. I replied to their email, there was no response. So I called. Turned out I needed to go to an alternative website to submit. The person on the phone was really nice and walked me through the resubmission process where I uploaded all 5 pages of my bill. This was all still within their 60 day required time frame. After I submitted the page said to wait 6-8 weeks to get my card. The other day I realized I had not gotten my visa gift card. So I went into my email to search for information and there was no record of anything. I call in and ask what's up and after 2 phones calls, 4 employees, 1 manager and a hour and 15 minutes of my time they tell me I'm SOL because their system failed. That there is NO ONE, that can make this right. Even if there was no record, how would I know i had to go to a special website for resubmission of my firms unless I had actually done it? Furthermore, the reimbursement of the activation fees only came after I called them back and reminded them. If I wasn't paying attention they would I shorted me that. So I was supposed to get $150 back for paying off my phone and they now refused. This stinks like a scam to me. I do not recommend switching. Oh yes, when I asked to talk to someone higher up I was told there was no one else higher up to talk to me. What a shame.

Usually good experiences here and for that 3 stars. Today Kendrick was sassy and very undermining…read moreto us. I understand having a bad day but don't pawn that onto your customers.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

I had been having issues with my iPhone 17 camera and had to visit the Apple store multiple times…read morefor assistance. My service was always wonderful and the staff was attentive, timely, polite and knowledgeable. Josh helped me trade in my phone and he was phenomenal! The staff at Apple made the headache of a phone problem so much smoother. Thank you for all that you do!

They were able to fix my problem with no pressure to upgrade. The only thing I was disappointed…read morewith was it was kind of a cluster checking in. There was a guy at the door asking what you needed and sending customers to different sections, I almost felt like they needed a number system (like a deli). With my issue they told me to sit in the back and customer service would call and talk me through the problem, I tried but still wasn't getting it. I flagged down a floor person and asked if he could please help me and he had it done in less than 5 minutes. Once you go Apple you never go back

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Last week I took in two watches that needed new batteries. The Tech that worked on them…read moreaccidentally smashed the crystal lens on one of them. He reported it to Sean Paris, the Store Manager, who told him to show it to me and apologize and then told me that it would be sent out for repair, at no cost to me. I was impressed by the professionalism Sean showed. A few days later, I got a call saying that UPS had lost the item and that I should pick out a replacement and let him know what it was,. I did so and today I received a call that my new watch was in. I am very pleased with the watch and totally impressed with how Sean handled it all.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!

Ryan is a consummate professional. He made a daunting process pleasurable. He answered my many…read morequestions with patience & clear communication. He volunteered smart & valuable information. It was a pleasure meeting Ryan. I look forward to doing business there in the future. Unfortunately, I can't give 5 stars as my initial meeting was with an employee who wasn't having a good day?