I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

This companies lies and servivce is absolutely aweful! They should be brought up and charges with…read morethe BBB and customers should compensated. They do hack job installations when they hook up new customers and ruin current customers signals and service. Meanwhile you pay alot of money for service that gets worse and worse over time. Constant excuses, poor excuses, poor communication, lies, and they make it very difficult to get service? I was offered $10.00 as compensation because my wife works from home and it will be over a week before they come repair the splitter installation issues they caused at the pole.

Customer service is a joke- especially through their electronic method. Telephonic service takes…read moreforever.

I was pretty happy with my visit to this Verizon store. As some background, ya girl dropped her…read morephone in the ocean and needed a new one (sadface). We tried to go to the Tosa store but despite advertising a 10am open time, they were firmly closed so we headed here. This location is doing a good job on COVID stuff - they limit people in the store and you really aren't allowed to wander around and put your plague paws on all the products. We checked in and only had to wait a few minutes before we had an associate assigned to help. The whole transaction was quick and painless (except for the part where I had to pay for a new phone) and they didn't really try to hard sell extras. The set up was easy when we got home, and my new phone is perfect.

I went into this Verizon store frustrated with the Customer Service I had received over the phone…read more The store was very busy and they were clearly not staffed well. I give this store 5 stars because of the manager Meagan. She rectified my issue in minutes. She was very knowledgeable, polite and professional. In addition she was training a new employee. Highly recommend this location.

Was in the store and saw an interaction between the assist mgr and a customer. The store…read moreapparently messed up the customers phone to the point where it will not work. Bricked it. Teresa or whatever he name was, said sorry can't help because we close soon and I'm going home. The customer was nice asking why and the. She jumped immediately to I'm Calling the police to leave the store. If anything, the customer should have called on the store. The store even took a $90 payment and refused to give a refund. Don't blame the customer. Police were called and she was very rude to the police. Do not go to this store.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I don't like to give bad reviews, but i feel like this could have been made right and no one is…read morehelping. Sorry to put this on the store site. But this goes to rate the company overall. I signed up for att service through Target. I was told I would get statement credits for paying the activation fees up front, discounted lines and reimbursement for the payoff of my devices (turns out it was only for my phone not my tablet). In the form of a visa gift card. Went online and submitted the information for the reward in the form of a screen shot because I didn't get paper statements. They declined to reimburse because they didn't like the submission format. So I had to call my old provider and sit on the line for an hour and request a paper statement by mail. Once I received it, I went back to their submission site and it kept telling me I could not submit because I had already submitted. I replied to their email, there was no response. So I called. Turned out I needed to go to an alternative website to submit. The person on the phone was really nice and walked me through the resubmission process where I uploaded all 5 pages of my bill. This was all still within their 60 day required time frame. After I submitted the page said to wait 6-8 weeks to get my card. The other day I realized I had not gotten my visa gift card. So I went into my email to search for information and there was no record of anything. I call in and ask what's up and after 2 phones calls, 4 employees, 1 manager and a hour and 15 minutes of my time they tell me I'm SOL because their system failed. That there is NO ONE, that can make this right. Even if there was no record, how would I know i had to go to a special website for resubmission of my firms unless I had actually done it? Furthermore, the reimbursement of the activation fees only came after I called them back and reminded them. If I wasn't paying attention they would I shorted me that. So I was supposed to get $150 back for paying off my phone and they now refused. This stinks like a scam to me. I do not recommend switching. Oh yes, when I asked to talk to someone higher up I was told there was no one else higher up to talk to me. What a shame.

Usually good experiences here and for that 3 stars. Today Kendrick was sassy and very undermining…read moreto us. I understand having a bad day but don't pawn that onto your customers.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

I had been having issues with my iPhone 17 camera and had to visit the Apple store multiple times…read morefor assistance. My service was always wonderful and the staff was attentive, timely, polite and knowledgeable. Josh helped me trade in my phone and he was phenomenal! The staff at Apple made the headache of a phone problem so much smoother. Thank you for all that you do!

The guy I worked with was distracted, acted bored by my questions and answered them with jargon. If…read moreI knew what I was doing, I wouldn't be asking for help!! Another associate interrupted our time, and my associate started looking at an iPad while I was continuing asking my questions. I asked him if he was busy. He said I only got 10 minutes, so he was doing something else. I hadn't even been with him for 10 minutes! It would have been nice to know that 10 minutes was the appointment time. I would've booked 2!! I traveled far for this, and making the appointment is not the easiest. VERY disappointed!!

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Last week I took in two watches that needed new batteries. The Tech that worked on them…read moreaccidentally smashed the crystal lens on one of them. He reported it to Sean Paris, the Store Manager, who told him to show it to me and apologize and then told me that it would be sent out for repair, at no cost to me. I was impressed by the professionalism Sean showed. A few days later, I got a call saying that UPS had lost the item and that I should pick out a replacement and let him know what it was,. I did so and today I received a call that my new watch was in. I am very pleased with the watch and totally impressed with how Sean handled it all.

Long lines due to T-mobile absorbing US Cellular. The wait is long but it is clear, after checking…read morein online, Andrew is mega multi-tasking: dealing with a couple with 3 business phone lines to transfer to T-Mobile, helping a colleague with a complicated procedure and fielding phone calls. Completely professional, unflustered, juggling lots of personal information and processing 3 clients AND my issue was v impressive. All done with a smile.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!