Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Who likes their cable company?…read more We switched to Spectrum for cell service to save $ over verizon some time ago. They made the process super easy by just stopping in to pickup a SIM card for our existing phones. I recently scheduled a visit with Spectrum to pickup one more SIM and it was super painless even during Corona quarantine. While their cable pricing drives me crazy with upcharges, taxes and increases, their cell service has been awesome, and saved us quite a bit with no data limits.

This companies lies and servivce is absolutely aweful! They should be brought up and charges with…read morethe BBB and customers should compensated. They do hack job installations when they hook up new customers and ruin current customers signals and service. Meanwhile you pay alot of money for service that gets worse and worse over time. Constant excuses, poor excuses, poor communication, lies, and they make it very difficult to get service? I was offered $10.00 as compensation because my wife works from home and it will be over a week before they come repair the splitter installation issues they caused at the pole.

We came in to get a new phone and Jacob was acceptional!! He went above and beyond, even after we…read moreleft the store we had needed a little extra help and he made this process quick easy and provided excellent service!!

Just back from verizon brookfield...was greeted by a lovely young lady who after a few quick…read morequestions connected me with a gent to help me. Guy was helpful, knowledgeable and didn't try to upsell me, explained everything clearly, took his time. Ended up leaving with what I came for (the phone I was leaning toward from pre-trip research), and nothing that hadn't.

Was in the store and saw an interaction between the assist mgr and a customer. The store…read moreapparently messed up the customers phone to the point where it will not work. Bricked it. Teresa or whatever he name was, said sorry can't help because we close soon and I'm going home. The customer was nice asking why and the. She jumped immediately to I'm Calling the police to leave the store. If anything, the customer should have called on the store. The store even took a $90 payment and refused to give a refund. Don't blame the customer. Police were called and she was very rude to the police. Do not go to this store.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Customer service reps and sales staff at this location generally are friendly and helpful. The…read morestaff is knowledgeable about the products and services offered through AT&T and I have not dealt with anyone rude or unpleasant. I've visited the store several times for questions on my home AT&T U-Verse service as well as my AT&T wireless service/devices and have had my questions/concerns addressed each time. The lack of a higher rating is due to the wait time and sales efforts to push unnecessary services and accessories. On several visits I have waited over 30 minutes for help where there have been no more than 3 or 4 other customers waiting in the store. When finally serviced it does seem to take the service reps a very long time to look up account information or proceed through the checkout process. Half the time spent with sales reps it seems like they are looking up information on their iPad devices or "checking on something". When purchasing/upgrading phones I also have felt heavily pressured into purchasing accessories or services I was not interested in. I understand that there may be some commission based incentive for sales reps to do this with customers, but these types of experiences are what drives me to shop online rather than in-store.

Walked in and saw 10 people were already in line. After waiting nearly an hour, I never saw an…read moreemployee actually in the store. Literally not a single person anywhere, just a lobby full of frustrated people. Not sure anyone works here. Feels like purgatory.

Honestly, better than I expected…read more My MIL wants a smartphone for Xmas (IDK, whatever) and we wanted to merge our lines - too complicated for an online thing so we headed to the closest store. They were pretty busy so we had to wait a good 10-15 min but they have a check in system that puts you in a queue. Once we had a person to work with (Carrie) things went smoothly - we got good recommends on a phone, merged our plans and ended up with a pretty considerable monthly savings (even after adding a line). End result - I don't have a phone bill any more which is pretty sweet.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I was in an incredible bind with my MacBook and these folks were absolutely amazing in working with…read moreme to figure out a solution. A special thanks to Art, Bryan, Derek, Phil, and Spencer. The team at this location is absolutely seamless. They work together so incredibly well. They remind you why you love Apple. Customer service at this location is second to none. I want to get a new iPhone within the next few months and I will definitely be gong back out to this store to purchase it instead of getting it online.

Was a long process to get battery in my Apple phone. Needed a password, which I needed. So had…read morewait a hour to change password, did that then had to wait another hour to have them put in battery, it's long process, finally it was done. The are very professional and know there work, just greatful it's done

Mitchell was especially helpful, knowledgeable, professional, kind, and patient. This store is…read morelucky to have an employee like him. The store is well stocked with every sort of battery you need.

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Long lines due to T-mobile absorbing US Cellular. The wait is long but it is clear, after checking…read morein online, Andrew is mega multi-tasking: dealing with a couple with 3 business phone lines to transfer to T-Mobile, helping a colleague with a complicated procedure and fielding phone calls. Completely professional, unflustered, juggling lots of personal information and processing 3 clients AND my issue was v impressive. All done with a smile.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!