On time, polite, and knowledgeable young man who came to service. Highly recommended.read more

Great work by Vadim. He installed an ice maker for me. Good communication, prompt, and I will hire…read moreagain. Thanks!

I have never used or heard about this store chain before, but my friend suggested to go there for…read moremy new dryer. I tried other stores online (ABT, GE, and others), but there was nothing I needed in the size that fits my laundry closet and/or at an acceptable price, and every store was out of stock for anything close to my possible choices. I even tried other Grand Appliance stores, but... I had no luck, then I called this Waukegan store and spoke with Robert Sikora who found the dryer that no other store had, esp. for more lower price than others. He found the machine that was in stock, gave me great price, and scheduled my delivery as soon as he could. He also promised to call me if an earlier delivery day opened up. Frankly, I was skeptical of him calling me, because I never met this person, and - guilty!.. - I assumed that the salesman would not remember his promise after he made a sale, but... he called me a couple of days later and told me that he got an opening 2 WEEKS EARLIER THAT INITIALLY SCHEDULED. They delivered the new machined on time, installed it quickly and skillfully, and hauled away my old machine for one very low price. NOW THE QUESTION FOR YOU: WHO WILL I GO TO FOR MY NEXT APPLIANCE? :-) The very best purchase at the very best place from THE VERY BEST SALESMAN (and a very friendly person).

Grand had the appliance I was looking for at the best price. The removal of my old units, install…read moreof the new one was professional and timely. This is the second time I have gone to Grand and the second purchase made. There will be more.

The delivery process is terrible! We set up a delivery day upon buying a fridge, but they never…read moretold us what time, so finally, the morning of, I asked the delivery person and his response? "not today, I don't feel good." Lol what??! so find a replacement!! I had already taken the day off work! Come to find out, he had told the business the day before that he wasn't coming, but both failed to tell me. So I call the shop, they gave the number of a different guy and asked ME to call! Something that was their responsibility..it wasn't until TWO days later that someone finally came and delivered the fridge. I'm glad we got a good deal on the fridge, but part of me wished I would've just gone to Menards even knowing it'd mean paying more.

purchased a refurbished unit. plugged the extension cord into outlet & heard loud rattling. upset…read morewith this noise I called Nick's. Nick himself came to examine the unit. He immediately recognized the incorrect power cord was inserted. He corrected this and made correct adjustments to the temperatures & leveling. He also provided great insights on ensuring the unit could perform at its peak. This was absolutely outstanding service.

This business was recommended to me by two customers but it fell way below my expectations.read more

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

Syd is amazing! He is very knowledgeable when it comes to troubleshooting appliance issues. Not…read moreonly was he able to quickly diagnose the mainboard issue with our dryer, but he was able to do a little digging and source a replacement part for a lower cost. It's clear that Syd is passionate about his work. If you ever need your appliance repaired, definitely use Cobalt!

Just a good honest repair man. I've used him several times. I highly recommend him. He's always…read moreright here, always a good price.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Had them come look at an Samsung induction that suddenly stopped working. The error code indicated…read morethat there was something wrong with the control board. No issues with the technician would did spend a bit of time taking the oven apart. He tested the control board and said it was the issue, collected my service fee, then an hour later sent an estimate for more than the price I paid for the oven two years ago. I can look at the part online and they are wanting to charge double, plus $500 for roughly the same labor that they just spent doing for a $65 service fee. So while they were quick to respond and nice enough... I'm still up a creek with less money and more wasted time.

Bryan returned my call about my oven quickly. We set up an appointment for later that day. He came…read moreat the promised time with the needed part. he quicky diagnosed the problem and it was fixed in about a hour. Price for the repair was reasonable. I would suggest him for ant repair.

Never replied after multiple messages sent, tried to reach for a service call but no luckread more

They are so helpful. So friendly. So affordable! What more can I say. They sharpen knives for free…read moreon Tuesday. Any knives

We are very happy with the partnership that we have created with Federal Supply USA! We work…read moredirectly with Mr. Marco Zavala, he goes out of his way to make sure we get what we need. He is very detailed orientated and makes sure to answer our questions. Thank you, Mr. Marco, Plenty of Huevos is pleased to have found you!

It was a pleasure to work with Christopher! He's knowledgable, genuine, and very easy to talk…read morewith. No pressure at all and seemed to know just what we were needing in terms of quality of appliances and meeting our budget. Good appliances - good value. He also offered on going service as needed. The entire process went smoothly. The store had a very friendly and welcoming atmosphere. I will definitely return and recommend others to go there! They have a large selection of appliances and mattresses also.

Very knowledgable sales associate who took the time to understand our needs and wants within our…read moreprice range. the store had a huge selection of product so we had multiple options to choose from.

called for an emergency AC unit problem. Manuel told me that I was low and needed more Freon,…read moreclaim that he put X amount of Freon but he never Weighed it at first so there's no way of knowing how much he actually put in. he charging me 500 for the "added Freon". the problem never got fixed. I got a second opinion. turns out my unit didn't need the Freon. It was just too small of a unit so it couldn't keep up. Do not call this guy for any work.

Came out for a $ 75.00 estimate said he had to go do research to find parts five days later we…read morecalled said he was having a hard time finding parts said he would call us later that day didn't hear from him, called him again said he wanted to talk to my husband said he would call back at 4:30 never heard from him again it's been 3 weeks!. So maybe someone will also have better luck with this company than we did. So we paid $75 for nothing