I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

I just went into the Gurnee location. The person I spoke to was abrasive and would not explain the…read moredifferent packages to me. Told me I had 3 choices, but would not explain to me how they differed. He rambled some stuff at me, that was it. I've been Verizon customer for over 20 years, and have NEVER been treated so poorly, in all those years. I just wanted to find a way to lower my bill. I'm on a plan that is $85.00, don't use my phone except to make maybe two or three calls a month. My $85.00 bill is over $100.00 a month. No extra services, programs, or phones. After decades of Verizon service, I'm going to look into other providers now.

As somebody who's never been in a pawnshop before this one, it was an amazing experience to come…read moreout of a store with an amp and a guitar for only $200 bucks. The pricing is negotiable on 9/10 things in the store, if what your asking is actually a offer & not you being a lowballer. Great business, I'd recommend and I plan on going back once a week to see what else is on the shelves. P.S. Don't be fooled. They sell a lot more then just electronics.

Very personable owner and staff. They give you a good value for what you sell. I sold a few video…read moregames and some gold. I feel that I was given a fair price for everything. Right around the corner from my new place. What more could you ask for!

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

Went in today for assistance with my wife's phone, and Rafael quickly assisted her with the issue…read moreshe had and resolved it, helped her to understand what happened and to prevent it in the future.

Verizon is awful, customer service is awful via stores, online or phone call. LZ location for…read morecomplaint since I have also experienced bad service from them. BUT major complaint is from the service they provide as a whole. I have to share access to my camera phone and plug my 5g block in for about 45 minutes while they watched there device not work for the second time. No thanks! Switched to minternet. Same service, but actually works and $10/mo cheaper. In addition they said they would send me a box to return item.... Negative. No box just an email 3 days later threatening to charge me if I didn't drop the item off at an ups store. BOO Verizon! Glad a left after more than a decade.

My wife's internet connection wasn't working and we came to ask for help. We were laughed at when…read morewe asked about the manager. He started being aggressive and didn't help us, and he even started screaming on my wife very unprofessional service

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

THIS shop is terrible gives you low end parts and when they break within 3 weeks won't replace or…read morehe will taxes like a MF and not worth the service at all would not recommend at all better job and quality if you just look up a YouTube video he is very in good at taxing all your money for not doing jack shit would not recommend and the shop looks like a sweatshop.

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

My niece's battery on her iPhone 12 mini (yes this is an obscure model at best) needed to be…read morereplaced. She ordered it on Amazon, I mean how hard can it be?! lol - you need a special tool. A couple of days ago I decided to find a place that would fix it - totally forgot. I was meeting a friend at Chinese Kitchen (which is just above Dr Gadget and DELICIOUS btw). Lo and behold I drive up and see a sign "we fix cellphones." I thought "no way!" I strolled on in. Chris had a smile on his face and said "Hello how can I help you?" I told him the situation. He let me know he was about to close up, but he knew the phone model really well. He thought he could fix it in a half an hour. I gave him my number and told him I was having dinner at Chinese Kitchen. I kept looking at my phone so I wouldn't miss his call. A half hour went by - nothing. Then I look up and there he is standing at the counter. "Sorry, but I tried calling and your phone went to vm." WOW - really?! Instead of just leaving because he couldn't get in touch with me- he came up to let me know it was done. WOW! I don't mean to make such a big deal about that, but it seems in this day and age most people aren't willing to go above and beyond. Well, Chris did! Awesome customer service and very knowledgeable. I plan on bringing my Apple Watch to get my battery replaced as soon as I get back out that way.

Went in last week, my Husband and I are finally getting rid of Comcast and decided to try TMoble…read more They were so patient, set the Internet boxes up so when we got home all we had to do was plug them in. They also set up our new phones, we always had 3 Sons that did this but they are all busy. Everthing is all hooked up and working, never been happier. It truly was easy and the two gentlemen working were wonderful.

I would give this store 0 (ZERO) stars if I could The sales…read morerep Eric C is a complete fraud - talked me into ordering an iPhone and took over $100 as a down payment - completely misrepresented the deal I received an iPhone which was malfunctioning - nobody from the T-Mobile customer Care could help - they recommended that I return the product - so Eric C charged a Restocking fee of $70 for a phone which was broken and he should not resell it to anybody. They changed my iPhone password and did not even tell me - which is illegal!!!! This entire outfit is a FRAUD - do not go there if you want your identity safe - people who work there are DANGEROUS!!!!!! I reported the store and rep to the Police and they will investigate!!!! Stay away from this store - they steel your identity and take your money for nothing!!!!! Beware!

Know what you need/want before you go in because this place does not! Keep In mind it is a…read morefranchise and NOT a true retailer like the nearby Gurnee store. I went into this place because an ipad they had sold me a year ago was running out of space. Jasmine (manager?) said she can correct the problem by selling me a brand new one with more GB if I sell her my old one for 100 bucks. They did not bother to see if I was syncing to the cloud. I could have easily moved documents there and freed up home drive space on my ipad. Wasted $500! Also, I went in about a month later to cancel a Verizon mifi device they sold me 2 years ago. Again, because they are only a franchise store they don't have the ability to cancel it or even provide me instructions. The Gurnee store said it was simply a matter of me calling 611 from my phone. Wasted money and time here and learned my lesson!

I went in to buy an S8 phone this evening and Jasmine was most helpful. Tony (the manager?),…read morehowever, was condescending and rude. I had received a card in the mail for $20 off the purchase of a Samsung phone but he would not honor it. First, he said it could only be used with a newly activated phone although the card said nothing of the sort. When I pointed that out to him, he said it could only be used at a corporate store even though the address on the card was for the Grayslake franchise. He was "too busy" hanging accessories up in the back of the store to bother assisting a customer. I went to the Gurnee corporate Verizon store instead to purchase my phone. Will never go back to the Grayslake location.