Here's what you need to know: A national chain box store is basically homogeneous and the only…read morething one can review is the service. And based on the AMAZING service we received on July 4th 2023 from Paris, I would rate it 10 stars if I could. We needed to explore options with phones, multiple lines, and accessories. Paris was the only one working all day on Independence Day and after assisting 2 other guests before us, he spend 2 hours with us to help port a number, find us the right phones, and set up our plans for us. Just fantastic service, and incredible professionalism and expertise. I never thought I would be smiling and happy leaving a mobile phone store but the great interaction and service from Paris really did that for me and my family.

We went to the AT&T store on Golf Road in Schaumburg to upgrade my wife's and daughter's phone…read more They evaluated my daughter's phone and gave us a trade-in value of $350.00. They didn't have the new phone in stock so they shipped it to us and told us that we had to bring old phone back when new phone is operational. We brought phone back and they changed their tune and told me the the phone was only worth $20.00. If I wanted to walk away from the deal I had to bring new phone back and pay a $55.00 restocking fee. It was a true bait and switch scenario which I have contactied the BBB to report as I am sure they have done this to more than one customer. My concern is that I have been an AT&T loyal customer for over 25 years and currently pay them around $450.00 a month for 5 phones, internet and U-Verse TV. The store Ass't Mgr said that her system wouldn't allow them to do anything else and that the system overrides and customer relationship. I was supposed to hear from the store Mgr. yesterday but didn't get a call. I now have to go to corporate and spend a lot of my time to rectify this bad service. Oh, they admitted that the salesperson who orignially inspected the phone made a mistake but the customer has to pay for his mistake. Public be aware of this store and the employees working there. They don't know what they are doing and don't understand customer relationships and the importance they bring to the organization.

This is a T-Mobile corporate store vs the retail stores (as often red flagged by nonchalant kids…read morethat DGAF primarily interested in commissions on selling you phones or overpriced accessories available for a fraction online) ...are night and day in quality of service and knowledge. This is the only one in the area closely and very chill... because the others are more obviously visible.

I cancelled or at least thought I cancelled my account with T-Mobile and switched to att because of…read morethe service and other bs I usually had to deal with in this store. Today I had to go in to officially cancel my phones after a few months of thinking I had cancelled their service. I had Denise helping me which has been the only positive of my experience with T-Mobile and I might have stayed on with them (used them for 22 years) if everyone was as helpful as Denise.

EASY 5/5 in rating. I have dealt with Nerdrangers for years through computer repairs, security…read morebreach in my banking system to making of websites. Always make me feel like my concern is of the utmost importance to them. They are skilled and efficient in time and resources. I am very grateful to have them as my personal and business computer folks! Dr. Suzanne Joseph

Easy 5 out of 5. Within a few days my laptop was back and my files all recovered. Turned out it was…read morefully dead-dead and stuff had to be recovered piece by piece. But on my end it was a seamless drop off and pickup. The whole experience definitely felt more upscale and professional compared to other rinky-dink computer repair places I've been. Fully plan to come to them again.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

This is a fine Apple store and being right in Woodfield Mall, it's always been busy whenever I have…read morepassed by it over the years. The interactions I have had with the staffers here has always been good. I tried to buy my most recent iPhone here but that didn't have what I wanted at the time. The helpful greeter gave me the pro-tip to just shop online where I could get an instantaneous idea of the available inventory and location, and then just order it for pickup. Today I attended a free photo workshop conducted by Wayne and it was a good and informative hour and I learned about a fair number of features on my new iPhone 16 Pro. The workshop was conducted by the back wall and over the buzz of active shoppers but Wayne had a microphone and he was used to the buzz though I found it slightly distracting. It was still a quite worthwhile freebie Apple offering nonetheless. Thank you!

Incredibly slow and tedious. I have never had my time…read morewasted the way this place did. Their "system" doesn't work. and STOP the guy giving tips and tricks that absolutely NO ONE is listening to.

We met with "E" at the store and he was great! Very helpful and knowledgable. Gave great…read moresuggestions but wasn't pushy in any way. I don't like that they no longer do any repairs in the stores. Be ready to wait. This store gets busy. However, for us it's worth it for "E".

Came in today as we were charged for internet gift card that we didn't receive and didn't use…read morebecause we returned the internet package. Mina greeted us and remembered us from last time when she helped us with the return. She's super friendly and very knowledgeable about all the products and services they offer. She called in quickly and after a few exchanges with reps, she was able to get the issue resolved. I'm sure all the store reps are good but Mina is an expert if you have a complex issue that needs to be addressed.

Highly recommend this place to fix your phone for whatever reason. The price were very reasonable…read more Overall experience was great

So this place is under new ownership because 2 years ago it was great…read more Now not so much. It's a CASH Only business now, maybe update your website, and yes we see that there are NO REFUNDS posted everywhere in the shop They fixed my 3 IPADS and charged me almost 300 which is up from 50 a screen from 2 years ago. The employee called on the phone and said if you can pay cash that is better. After leaving my debit card home with my daughter I drove to the store only to be told I can't pay with a credit card? SCAMMERS stay away!

Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile…read more Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review!

Went in this weekend to get new iPhones for my family and Jackie was the one who assisted us. She's…read moregot to be one of the best and most knowledgeable representative ever!!! She was very understanding and helpful and went above and beyond for us. Would highly recommend and will go in for my next iphone purchase with her!!