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    Cyber Arena

    3.0 (2 reviews)

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    14 years ago

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    Asurion - Cell Phone Screen Repair in Gurnee, IL

    Asurion

    (11 reviews)

    On April 20,2022 I brought my iPhone 13 in for repair for a cracked screen. Thanks to the tech. I…read morelearned that the screen wasn't cracked just the screen protector. I also recommend the Auurion home protection. Great customer service!

    I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer

    iFixandRepair

    iFixandRepair

    (5 reviews)

    ***MILITARY PERSONNEL*** Stay away from this place. Extremely expensive and predatory. My daughter…read moregraduated naval boot camp and her phone screen was broken. We visited this business and initially all seemed well, he talked the good talk and mentioned since my daughter was military he'd provide a discount. Come to find out he inflates the prices for military personnel then provides a "discount" that actually ends up costing more than prices for the general public. A simple screen change/repair I've paid $40-$50 for the same exact phone but we were desperate as her phone was inoperable due to the broken screen thus leaving no other option since she was to ship out the next day. I ended up paying $150.00 after "discount". People like this should be put out of business taking advantage of our military members. Unpatriotic POS. If you have no other choice, do not go in uniform or mention anything about military as you will be charged more.

    let me say that this review is being written for the location in the Walmart in Antioch. Because I…read morecan't find it so this is the next closest one. They tried to tell my son that he needed a brand new battery port for $130 and he went to another place and they simply blew out the dirt from his battery port and it worked fine and they charge him $30. When I called, the guy tried to tell me that that was not the safest thing to do and so that's why they didn't recommend it. Total scam.

    Cyber Arena - electronicsrepair - Updated May 2026

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