Terrible service. Won't honor the prices on their own tags because their team won't update them…read more Never shopping here again and I worked for Best Buy for three years. Horrible.

I purchased a stainless steel gas stove from Best Buy and had the worst outcome that was not taken…read morecare of. Spoke with Tia at 1pm 3/13/25, and told her about the stainless stove being cancelled and it stated it wasn't available but I went on the website the exact same day and it's available for the price of $1367.99 when I originally bought it on 2/10/25 it was on sale for $849.00. A month later on 3/12/25, it was supposed to be delivered on 3/29/25. I receive a email stating that my order was cancelled due to availability. I went on the Best Buy website the same day as the email from my exact order of the stove I purchased and it was still available but wouldn't be delivered until 4/29/25 for the price of $1367.99. Tia stated a supervisor is the only one that can override this situation and stated a supervisor would be calling me in about an hour. I never received the call. I get home later on and called Best Buy (around 5:06pm 3/13/25) again and gave them the case number. When I gave the case number to the next representative, he stated there wasn't anything in the notes which Tia stated she left them. I had to tell him everything again. We spoke for 15 mins on and off and then was told I would be speaking with a supervisor and they would speak with me. 20 mins goes by the representative checks in a few times and then after that he checks in at the 46 minute mark. He was really being polite and doing a good job for the most part but the service and frustration from Best Buy is overwhelming with dealing with all these things. The representative asks me at this point that it might be longer and I tell him I've already waited since the 15 min mark and it's 46 mins mark now. I told him I would wait. As I write this and I'm still on hold for the supervisor, it's now at the 50 min mark. There is no telling what the outcome is going to be but I feel Best Buy needs to honor this sale. There is no reason why they charge my Best Buy credit card and wait a month to cancel the order. All that needed to be done was contact me to see if I would like to be refunded or wait till 4/29/25 when the order would be delivered (which is what the website states and Tia stated earlier when on the phone with her). I spoke to a supervisor after being on the phone for 1 hour and 10 mins. The supervisor stated she is very sorry but is unable to honor the $400.00 difference even though I bought it and was charged for it. The money is refunded. She stated if I wanted to, I could purchase it again and she would compensate it but it would be no where near the $400.00 savings. She stated it would be a percentage. I told her that is very unprofessional and not on her part but on Best Buy for giving a loyal customer a deal on a stove to just take the deal away and not even have it as a rain check. Mind you the email stated to get the area ready for the stove to be delivered and I did just that the day before I received the cancellation notice. She stated there is nothing she can do. She apologized and I told her I would never buy anything from Best Buy again. Mind you I've purchased tv's iPads, air pods, iPhones, Meta oculus VR, gaming computer, and a whirlpool stainless still fridge. To me that's a lot of our hard earned money and I've contributed to Best Buy I feel a great deal. Their hospitality and honor towards their customers is horrible. No customer whether you purchased 1 item or 20 items should ever be treated in this manner. I'm sure it really doesn't matter to them but they definitely lost a loyal customer on this.

On April 20,2022 I brought my iPhone 13 in for repair for a cracked screen. Thanks to the tech. I…read morelearned that the screen wasn't cracked just the screen protector. I also recommend the Auurion home protection. Great customer service!

I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer

Sony ended up coming through in a great way. After sending a technician out who tried to fix the tv…read moreby replacing a a board, but was unsuccessful, the company shipped me a brand new larger and far more expensive TV to replace mine, all for no charge. They did more than right by me.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

The crew was prompt, professional and communicative. I would definitely recommend Abt for a water…read moreheater replacement. Great job!

I very highly recommend Zytek Services! Paul is so friendly…read moreand knowlegable. SO very glad I chose to have him fix my computer. GREAT SERVICE!!!!!

I highly recommend Zytek's. My computer was being very difficult and it came back working…read moreperfectly! Pricing fair and explained up front clearly. Sincere thanks!!

Service person who is helpfuless, honest…read more Knowledge, courtesy Not overselling What's included with purchase

Grand had the appliance I was looking for at the best price. The removal of my old units, install…read moreof the new one was professional and timely. This is the second time I have gone to Grand and the second purchase made. There will be more.

I am very happy with WEDGE at 911 Tech Repair. My daughter broke her iPad screen right before a big…read moreroad trip and there was no way I was going to leave without the iPad getting fixed. I found 911 Tech Repair online and I was happy to know they were right down the street. The pricing was VERY reasonable and it was a one week turn around time. Which was also reasonable for me since we were leaving in about 12 days right when she broke her iPad screen. The iPad works great and looks as if it had never broken. Experience one. My second experience was when I took in my iPad mini. It was put away in my drawer for about a year and some odd months. I had lost all hope. I had cracked the screen in a small area but as time went by the cracked screen got bigger and bigger. I finally took it to the mall in 2014 to get fixed. They fixed the screen but the iPad mini never worked again. The functions were not doing as instructed. I had no idea the mall stand had done a bad job. I just thought the cracked screen had effected the entire gadget. I had already taken my daughters big iPad this December 2016 when I told him about the iPad mini and he told me to take it over. He educated me on what the place in the mall had done wrong and how he could fix it. He told me to come back in 3 hours and that is what I did. My iPad mini works fabulous and I am so happy to have found this place. I strongly recommend it.

I had a wonderful experience with working with Wedge today…read more I was having an issue where my iphone 12 speaker crapped out. Apple wanted to charge me $500 for the repair. I called every repair place within a 10 mile radius to get quote for repair which ranged from $70-$130 from 3rd parties. Most of the techs I spoke to gave me a warning that when repairing the earphone speaker there was a risk the the face ID cable will be damaged beyond repair. When I Called 911 tech, they assured me that this was not the case. They got me fixed up in less than an hour for $80 and everything works beautifully. You can tell that Wedge has a passion for the work that he does. 10/10 would recommend

I had one legal-size black-and-white photocopy made today ... $4.70-something. One copy.read more

It's one of those it's an office max they have an abundance of office supplies. The shelves were…read morestocked and the store was clean. The employees were nice though. I went mid morning to get some printing done. They have self print capabilities but for bigger projects I use the employee at the print desk. He was very helpful and made sure the job was done correctly for me before he charged. I was able to look things over to make sure I had everything. I needed copies made and a pdf. Having an employee to do that job made my time in the store a breeze so I wasn't standing in the self print area trying to figure it out on my own. If I need printing done this is my go to.