Cell phone stores scare me…read more But YALL. I have only had incredible experiences at this store (I would never dream in a million years that I would be saying this about a Verizon store). The staff have all been incredibly kind and helpful. Not only that, but they make the experience fun and easy! Each staff member is personable and friendly, making you feel like they really do have your best interest in mind. I will recommend this store and Verizon to everyone I know because of the great experiences I have had here multiple times!

I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

Sophia A 12/10 Handled my issue, contacted tech, and made…read moreeverything a breeze. Allowed me to be space cadet so that I could read my book. Super nice too

I went to buy jextream(WiFi on the go), my location does not have signal, at least 1-2. I bought it…read moreand still no signal. There was a huge poster in front of me bout asking the agents for military discount. The lady said, if you do that, you will end up paying more taxes". I used my phone multiple times but the payment was not working. She used her tablet, transactions went through. I spoke to customer service over the phone, they said it has nothing to do with paying more taxes. The young blond lady agent was lying to get more commission out of me to not use my military discounts.

I was really happy with my experience here…read more Earlier this week I decided to get a new iPhone SE preferably in Rose Gold. Little did I know the SE was a hot ticket item and in short supply especially ones in Rose Gold. Even Apple Stores had 0 in stock! With a waiting list of over a month! Thanks God a SE was located at this AT&T store in my metal. So George and I zipped on up here blaring Bob Seger in our SUV, walked in and were helped immediately. Daniel B took care of me and he was really friendly and efficient. The whole thing went very fast. I liked he helped me select a case and screen protector and applied them carefully. The case selection was small esp for my model, but I found one that matched with rose gold shavings floating in lucite (I still am going to get another one with a pic on the outside of G probably). I appreciated he gave me a tip that if you watch videos esp on YouTube it can use data more that surfing the net or message boards. He and most people have no idea this, but I watch YouTube a lot! Another thing i liked was he didn't chit chat with his coworkers. Def at another AT&T store but EVEN at Apple Stores I've had Genius Bar employees chat or make remarks about the customers or sarcastic remarks about their devices or issues while on the floor or helping me. One more thing is the location wasn't really that out of the way since its by many highways and two tourist attractions (Gurnee Mills ginormous outlet mall & Great America theme park) plus a bunch of other strip malls. And the low lake county sales tax and low cig prices for smokeys, but honestly I'd probably go back for the outlet shopping LOL and visiting this store. Yay for fast and friendly service.

Worst service, very unprofessional, disrespectful of their clients and when questions are asked…read morethey just roll their eyes or act like it's too much of a hassle. Even their managers are downright rude. Never come here to get anything serviced. AT & T was known for their customer service back in the day but the current generation of employees lack professionalism and leave a bad taste in one's mouth. I would give this store 0 stars if it would be possible.

I have no idea what the negative reviews are for - this place was awesome!…read moreWe had a phone warranty issue, and they were able to analyze everything, coordinate shipping, and have us completely satisfied & out of the store in about 30 minutes. Excellent service. Glen & Andre were amazing & I'm really happy.

I purchased a Google phone for a thousand bucks at the suggestion of smooth-talking employees at…read morethe Gurnee, Illinois store. I found it very complicated and hard to use. I tried to return it a month later. A stone-faced salesman refused. "You had the phone 32 calendar days. We won't take it back past 30 days." So I have lost all that money. Let this be a warning for anyone thinking of giving Verizon their business. I will never buy a Verizon product again.

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

Went into this place a few weeks ago to inquire about computer building questions. The staff that…read morehelped me were very knowledgeable and friendly people. When I came to computer building and certain parts they knew exactly what they were talking about and if they didn't they researched it before concluding my inquiry. At the time when I went the store wasn't that full. What I mean by that is there were not a lot of people there. The options that were given to me were clear and straight to the point. I had plenty of options for what I was looking for for my computer or future computers. The overall quality and cost seem to be reasonable. If you ever have questions on computers and are looking at anything relating to building or repairing a computer this team did a pretty good job.

Just yesterday 8-28-2026 bought a whirlpool washer and dryer from Best Buy Gurnee! It was…read moredelivered 3 hours ago! So far washer ran good ! Put clothes in dryer and Check Vent lit up! Called the number of the store only to find out you go directly to Call center and was told the store takes no calls! If you have a problem you have to physically go to the store! I read the manual and it's very clearly saying problems with vent need immediate attention for more reasons than one! I got a complete run around with the call center! They told me their system shows my washer and dryer are in transit so they can't do anything until it updated which may be 24-48 hrs! This is the lamest way for a big store to do business! I will never buy another thing from them again! I spent well over 1k for these products and can't get any attention to correct this ! The manual indicates this needs immediate attention and apparently Best Buy finds it convenient to take your money and call it a day ! Worst customer service Ever. Before you consider purchasing anything from them rethink and go to someplace reputable such as ABT

Stopped by this kiosk in Gurnee Mills mall tonight to ask how much it would be to replace the…read morescreen on my fiancee's Samsung Galaxy S5. When my family and I walked up, the girl 'working' the counter was busy on a personal call on her cell phone. After a minute or so she told the person on the phone to hold on and she put her phone down then asked if she could help me. I tell her I wanted to see how much it would be to get the screen on a Galaxy S5 fixed and she mumbled what I thought was $25. I say, $25? Uhhh ok! And it the rudest way possible she replies that she said $200. While my initial response would have involved my foot and her ass, I informed her that she was speaking very quietly and I didn't hear her when she said $200. Either way, it's cheaper to pay my deductible with my cell provider's insurance coverage so no loss for me to not give them any business. Maybe the people running this kiosk should hire someone who's actually happy to have a job and isn't upset her personal phone calls during work hours are interrupted. Wish I could give this place a lower rating and urge people not to waste their time or money at this place. (Also the other two kiosks I checked with in the mall that fix phone screens, one place quoted $100 but that their technician wasn't in until tomorrow and the one by the Lego Store said $190)

I bought a shitty samsung verizon phone as a replacement for my samsung intensity that fell into…read morelake michigan cuz my friend faked me out shakin me and whatnot. When I bought the phone I didn't realize there were no returns, and the phone is so old that the verizon backup assistant couldn't backup my contacts. They were kinda shitty to me on the phone. They have cheap iphones there but will not shop again. there are better options on EBAY!!!!

I have a great experience at this location. Previous reviews were not good. It's a new staff with…read moremore technical support. I was greeted immediately and asked how can we help you. And I explained I was not able to dial out and text. The young greeter asked for my phone and she did something in the settings and service was back on. There was the assistant store manager Gina who was helping me with another concern I could tell she was really trying to help me. Gina setup other features that I had problems with. As well as Ulysses had a great customer focus in helping me. It take a certain kind of person to deal with customers in person and the staff shows their customer service skills

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

On April 20,2022 I brought my iPhone 13 in for repair for a cracked screen. Thanks to the tech. I…read morelearned that the screen wasn't cracked just the screen protector. I also recommend the Auurion home protection. Great customer service!

I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer