The store is usually always clean. The majority of the employees are friendly. I don't like the self checkout, but it is what it is.

Pleased to share this still gets 5 stars from me -- a few years after having artwork professionally framed thru this Michaels location, it began to slip behind the glass. Worried I may mess it up if I tried to fix it myself, and seeing they had a decent policy for returns, I reached out to the store to ask if they would fix it for me. And they did! And it was free. Incredibly fast and friendly service. I will continue to use this Michaels for my professional framing needs. read more

Michaels - Arts & Crafts Near Me - Phoenix, Arizona

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I haven't been to Michaels in quite a while So here we were paying a visit to Michaels. I actually came here for some picture frames. This place is great for finding the right size picture frame. Plus it has many other items for the artist or craft person in your family. I usually gravitate to the art supply area while my better half gravitates to the craft supplies. I have always had a pleasant visit here as the employees are always very helpful. I did find the right frames to replace the old ones hanging on our wall at home. So whatever it is you are looking for try Michaels. I must add that since Valentine's Day is approaching their displays are ready for you. As they ready for St. Patrick's and Easter. read more

Michaels - As we walked in these guys were staring at me! - Arts & Crafts Near Me - Phoenix, Arizona

Ok I love this Michaels. It's well organized, well stocked, the staff is always so friendly and it's just a very nice experience every time I shop there with one exception. Their bathrooms are always messy. I tried to take my almost 4 year old to the bathroom there and it was very dirty to the point that she wouldn't use it and I didn't really want her using it. read more

I've been to this location numerous times and have never had any problems. Today I visited this store to purchase some Christmas decorations and found exactly what I need and more! Most of the Christmas decorations were 50% making it feel like a good deal! The cashier was very friendly and told me about an upcoming coupon to use next week. I didn't have to wait in line very long. Lots of parking in this shopping plaza. read more

Great after holiday sales. I have always been treated very well shopping here. Prices are higher than a box store but varied inventory. It is always fun to walk around and just browse all the fun items they have. They also have a framing dept and sponsor craft classes. They give a teacher discount too. Thank you for that! One thing to note though, they did cut back on the brand types of yarn they carry in inventory. read more

Ruthy and Chase were absolutely amazing! You can tell they genuinely care about delivering great customer service. I came in today to get some heart-shaped and bow-shaped balloons blown up for my newborn baby girl's photo shoot. The bow balloon wasn't floating properly because of how it was made -- it just couldn't hold enough helium. But instead of just handing it back, they quickly came up with a creative solution on the spot. They tied the bow to the heart balloons, adding an extra sweet and thoughtful touch that made it all come together beautifully. Their kindness, quick thinking, and attention to detail really made my day. Truly great employees! thank you both read more

Went to this Michael's because I was in the area a couple of weeks ago. Adivan waited on me. He was kind, friendly and and very helpful. I drove back to the same Michael's today. Had a pleasant shopping experience and Adivan waited on me again. Such a pleasure to stop and shop in your friendly, clean store! Jo read more

Chase in frames is AWESOME. He cut me a non-traditional sized mat for my photo frames for a good price. EXCELLENT customer service! Clean store and restroom. BOGO high quality frames. read more

I came here looking for paints and an easel, The service was awesome and the employees were a great help! They have a lot of different choices for painters that are not egregiously expensive and are well enough to work with!! read more

This location used to have friendly, helpful associates. Twice now that is not true. I went to a register. Girl looked at me & kept boxing stuff. I said, "Is this the right one?" She said, "No, this one, I have to finish doing something." She went back to boxing up garlands. No one was waiting for her. She could have rung me up & gotten right back to it. She never said hi or thank you for waiting. I'd rather drive further & have associates who are trained in good customer service. I spend a lot of money in this store. read more

Isaiah was awesome at the check out, 4:29pm on Thursday feb 24th. He was also telling his boss he will come into work later again. He's amAzing and a hard worker and very sweet and informed us of promos!!!!!!! read more

This is a great place to go for all of our office decorations we bought stickers mini Christmas trees wreaths, Christmas stockings for candy and Christmas cards it was an amazing time at Michael's. we also had coupons which made the time even better thanks for the 40% off coupon online and thaonce we checked out it will make us continue to come back time and time again thanks for all the staff who helped us find the items that we need it because we were in a crunch on our lunch our heads off to the management staff here and happy holidays I highly recommend this location.. read more

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I had a really good experience working with Frank in the custom framing department! Frank was very pleasant to work with. He answered all of my questions and helped me find a matting and frame combo that suited my budget. I'm one of those indecisive people and he was so patient in showing me how different options would look and didn't make me feel rushed. Thanks for doing a great job, Frank! read more

Michaels - Dumbledore holding baby Harry. So happy with Michaels' framing department! - Arts & Crafts Near Me - Phoenix, Arizona

We ventured around to about eight different locations for this chain in one weekend due to my best friend getting married and wanting some of my paper flowers for center pieces, so we needed the exact color of paper she wanted to match her theme. So, as such, this location was one of the area ones we hit first. This location was clean, well-organized and the signage made things easy to find throughout the store. It was set up opposite from the location I normally go to, as far as floor plan was concerned, but it wasn't difficult to get my bearings with the hanging signs over the aisles. Overall: A We didn't have any luck finding what we were looking for here, but it is a location I'd go to again without hesitation. read more

So, I needed to restock on some generic tealight candles today since I was out, and I figured I would stop by Micheal's and grab some. I had a 40% off coupon that I got in the mail, so off I went to grab some candles. This store isn't my favorite. I've been here a few times recently and in the past, and its located in a strip mall near a Petco and a Guitar Center. Kind of an older shopping complex, right off the I-17. When you walk into the store you have to be careful-if your not paying attention you'll walk right into the service counter they have at the front of the store. Place is laid out like most Micheal's, with a little bit of everything to choose from. Frames, floral, crafts, knitting and other items to choose from all throughout. Kind of a tired store, but if your in a pinch, this place will get you where you need to go. read more

We don't have a Michael's in Hawaii but everyone that knows anything about crafting always talks about it! You can imagine my excitement at finally going to my first Michael's--it was everything I could've dreamed of lol. Being that I was only in AZ for a short trip, obviously I couldn't go shopping for another of things but surprisingly they had the perfect little gifts for my to take back home for my friends and family. I got cute notepads for the adults and I found an awesome paint-your-own lizard kit for my niece. She loved it. We traveled every aisle just to look at the selection and there's so much stuff, I swear they have everything you could ever need for crafting. I'm glad the store was clean and the service was friendly as well. Overall a great visit, just wish I could've actually shopped. read more

I'm not a very creative person but I had seem on someone's blog that they had made a wreath for their son's dorm room and as part of that wreath they had put fillable Christmas ornaments on it with little gifts for him to open one a day for December until he came home for Christmas. I thought it was a clever Advent type of calendar and was looking for some type of Christmas countdown for something I volunteer for. Anyway, long story short, I had googled yesterday where to find fillable ornaments and Michael's was listed, so I headed over to our local one. Its a nice store; they were making the transition from Halloween to Christmas and Halloween was 70% off. Thanksgiving things were 50% off. There is a lot to see there and if one was creative, they could pretty much find what they needed in order to do so. Friendly staff. I did find the fillable ornaments but I'm not sure if I'm going to do the project or not. But as I was paying for a couple of items I did find, I did get to sign up for their reward program and I did get a 50% off coupon to use by November 9, so I'm sure I'll be back to use that (or use it online). read more

Michaels - Front of store - Arts & Crafts Near Me - Phoenix, Arizona

Sensory overload!!!! I went down the sticker isle. Wow. Mind blown. How can anyone look thru that many stickers and remember what sticker they were looking for? I don't come here often because I'm not the crafty type. They do have what I need when I come I. For something. Coolest thing every... I needed a display for challenge coins and they had it!!! The people that work at this location are not crafty waiter. You tell them what you need or what you will use it for and the are zero help. I don't know. Maybe it's just me. I don't speak craft. read more

I used to live really close to this store and would go several times a week for fun. The staff is super friendly and helpful! They usually have plenty of products in stock, I buy a lot of paint supplies, and have sales often. The store is clean and in order to use the bathroom you need an employee to open the door. Besides that it's your average Michaels. read more

They have a variety of wonderful crafting supplies. It's always super cool to go online and pull up a 50% off coupon and show it in your cell phone to the cashier for the lovely savings. read more

I have a yarn problem. I got hooked on crochet. Again. Help me, Michaels, with your bountiful supply. Ok, other places may have a better selection, but location, location, location! I chase their coupons online and I love the variety. Staff is helpful. This location has parking right in front of store. Pretty easy to get in and out of there quickly. Update: yarn is not restocked often, I get annoyed with short supply, but that keeps me from buying more actually. read more

Even though I Ike shopping at Michaels and have done so for years, I will no longer go to the store on Peoria. This is the last time I will be treated rudely and my coupons do not work correctly and they don't help make my experience better. Management here is terrible! Over the past year they have charged my card fraudulently, been rude and unhelpful and even suggested the only way I could get any help was to contact the District Manager! Today was the last straw. I had a manager act so rudely to me and to other workers that I was actually angry. Never again. I will just drive to Paradise Valley. Or better yet, shop at Joanne's read more

Steve helped us touch up some picture frames. He's a trooper. Really appreciated his attention and care for detail in helping us tonight. read more

This store is amazing and these people make me so happy. I have been shopping at this store for years now and no matter where I move, I will make the drive to this store. They are helpful, friendly, and go above and beyond to make their customers happy. One instance in particular, I called asking for someone to go on the floor and look for 5 - yes, 5!! - pads of scrapbook paper. Brandon and Sharla were so super helpful. Brandon, whose smile I could hear on the phone, graciously went and was able to find all 5 of them. Sharla came on while he was still looking and let me know he's having good luck so far! Then she told me he radio'd in and said he got all of them. I held for a bit and they took the time for me! These are my people! read more

Went for dollies for a party. After going through the store on my own looking with no luck I went to the only cashier ( person in front ). She said look down the baking section. I looked and looked. I think I went up and down the aisle 4 times before returning to the front and asking the same lady again. Again she said " the same aisle I said before". Nice. I left. read more

I just had the worst experience at this Michael's and have preferred to shop at this location for years! They refused to take a valid coupon. The cashier told me they had other issues with that coupon today. I asked to speak with a manager and she told me it did not matter that the coupon was valid from their mailer, that "the computer knew what to do and if it didn't accept it then it didn't." When I said it was still valid she said she couldn't do anything and started to walk away. I told her I would email corporate and she scoffed and said, "yeah good luck with that." I'm never shopping at this location again especially with this rude manager!! read more

I would give no stars if I could. I just came home from shopping there. To the manager with massive RBF i did not piss in your Cheerios! You could use a refresher in human kindness and customer service. I was trying to shop for my wife for our 5 year anniversary which is something with wood. I'm going to make something for her and was completely brushed off and disregarded! Clearly I was lost/ clueless and needed some help! When I asked for help with the colors of paint and said I was looking for a grey but I even said oh this is shimmering silver that's not it. You said ya someone comes in and puts everything back to how it suppose to go where the colors match the name. And walked off and when I said ya I'm looking for grey you say the one in my hand will do. It's silver not grey and you heard me say that. You could have helped me look for the grey. I will not shop here. If you are unhappy with your job then quit! You don't have to be a B*%#! read more

I love this place, its like my dream home! they always have amazing and the most creative yarn, I have never been disappointed, I go here to get yarn for my knitting projects, and they have exactly what you need, from blankets to clothes, I love this place and you will too! :) read more

AWFUL. Worst customer service. While recently in Phoenix and needing some last minute supplies for a an event, I had called this michaels asking for a certain product. While on the phone they assured me that they had "SO MANY". I made sure to specify on the phone exactly what I was looking for and where it was located (I had been to a Michaels right before this that only had 1 out of 3 that I needed) and she said "yes we have a ton of those". I informed here that I would be coming right away to pick up 2. I drove 30 minutes out of my way, during rush hour to pick up said item. I arrived and checked the aisle they were supposed to be on - not there. Ok, no big deal, the other ones at the previous store were also on an end cap. Checked the end cap - none. Ok, not panicking because I already called to make sure, maybe they are in the back. The first woman I asked (if they had them in the back/located somewhere else) had no idea what I was talking about. The woman at the cash register (who was checking others out) then chimed in and said, "oh yeah we have a ton of those!" Im assuming this was who I was previously on the phone with. She advised me to check the aforementioned aisle, I said I had. She then got on her headset to ask someone else where they were. We waited around for about 5 minutes for her to then say "oh we're actually out of them, someone right before you came in and bought them, sorry". -__- read more

I am addicted to this place. I love all the different crafts I can make. I love the variety they offer. My one-stop-shop for all crafting needs. The employees are always so nice and helpful. They also have some pretty awesome things in the dollar selection near the front of the store. I highly recommend not only Michael's, but this location, they rock! Thank you Michael's employees for always being so wonderful and having the store stocked well and organized read more

So I went to this location. I was in line to check out I had four people ahead of me. I heard the cashier offer the people in front of me the coupons. But soon as I was up in line did he offer the coupon to me nope. But he offer the people in the back. So I will never visit this Micheals again. read more

I usually visit this location once a week to stock up on supplies I need for some sort of project I've become addicted with. They always usually have what I'm looking for and I like that they always have that 40% coupon. Haven't had any issues with customer service. The employees seem pleasant enough and always ask me if I need help finding anything. Thank you Michaels for supporting my craft obsession. read more

I wish I could score this zero stars! I came in with a $100 budget to replenish my scrapbooking supply. However, I am very pregnant so I come with swollen feet and terrible back pain. SO. I sat on a step stool trying to decide what stickers I wanted to buy. An employee told me I wasn't allowed to sit. When telling her about my condition she says to me, "You're a liability." What the HELL?! MICHAELS WILL NEVER GET MY MONEY AGAIN. Terrible customer service. read more

So much room for activities! LOL but seriously, when it comes to crafting, they have anything and everything you could possibly need.. Love this place! read more

stopped in to get some ez release painters tape and a brush ,ask the clerk where i can get this,she does the walmart points to isle 1 , really you dont want to walk over and show me where on witch shelf , i ask don't you care about customer service,not really .wow we left ,dragging my red angry wife behind me . not coming back really read more

Horrible customer service. Firstly, I wasn't even acknowledged when I entered. A simple "Hello" would've sufficed. Then, I grab my things and proceed to head to the registers to pay. In most places I've visited, the cashier will tell you when they're available to help you by simply saying "I can help the next guest!" or something along those lines. I stood there waiting and waiting to be helped while the only cashier available had her back turned to me the entire time. Not to mention, another worker who seemed to be in charge passed right by me several times and saw me standing there for about 6 minutes ready to pay without being helped. I took another lap around the store hoping that there would be another working cashier when I came back. There wasn't. The same girl had her back turned. I waited and waited until another lady came up behind me to stand in line. By that point I was completely over it so I kindly asked "Is your register open?" and she FINALLY turns around and acknowledges me and says yes. I've NEVER in my life gone somehow where I had to be the one to ask the cashier if they were available. I can't imagine if I were someone else who was in a rush. They only get one star because I found what I was looking for. read more