Service and knowledge is top notch. Best selection in the valley. Definitely worth a visit!read more

Used the last bit of my available funds to try and get myself a model from a place called Andy's…read moreHobby Headquarters in Glendale, AZ, from their online store. I was excited, it was a kit I had been hunting for quite some time, and I thought I would finally have one in my collection. I paid for shipping, and it was sent USPS Ground Advantage, with insurance. USPS decided to deliver it to the wrong address, and to absolutely no one's surprise, it vanished. USPS informed me that the shipper has to initiate a claim, it is not something I can do, and they gave me a letter admitting the mistake and that the package is now lost. I relayed this to Andy'sHHQ, and they didn't respond. In fact, due to their sluggish response to the situation, they are now sold out of that model, so even if refunded, I can't get it any more. I reached out to Andy'sHHQ again today, only to be met with an excuse about how they aren't responsible, they shipped it, so if it is lost I have to deal with the USPS. But the USPS already told me I had to deal with the shipper. This "hobby shop" clearly isn't trustworthy in any way, and that angers me because I have sent a few people their way after I had ordered a couple of times and had no issue, so I thought they could be trusted. Now I look bad if any of those people don't get what they ordered and paid for. It is truly a sad world we live in where any retail company feels like it is perfectly acceptable to ignore the actual customer just as long as they say they have no responsibility once anything ordered online leaves their store.

Weak. I came in looking for some sanding tools and the guy behind the counter could not have been…read moremore disinterested. He even discouraged me, saying "well we only have sanding sheets", which was the answer to my question, "where are your sanding supplies?"... to which I then had to ask again, where are they? At about that time another guy appeared from 'round the corner and helped me. They had much more than the first, uninterested employee let on. Once I went to check out I went back to the uninterested employee, who had been behind the register. He rung me up then unceremoniously stepped back from the counter and went, "Okay, there you go.", leaving me to awkwardly reach forward and grab my jumble of items I'd just paid for. The prices were fairly high, and given the fact that I felt uncomfortable asking a simple question and then made to feel even more awkward actually purchasing something...yeah, I just don't think I'll be back.

I dropped a remote control car off 3 months ago, and they job out their repairs to someone who…read moreworks on them. I have never received an update unless I sent a text. Each time I was told he was busy, and would get to it!! Today I received the same comment, regarding how busy he is. Would highly recommend not doing business here! I waited three months, and finally told them I will pick it up!! I will search for somebody interested in doing business!!

Love this place. I bought my first real hobby grade RC here. The guys there are personable and…read morewilling to give you knowledgeable advice and even get their hands dirty helping you fix your stuff. They also match prices with Horizon Hobby.

Super helpful staff and nice variety of cars trucks planes and boats. My go to hobby shopread more

As a Card collector, this is my go to location for buying cards and supplies. There's always a…read moregroup of friendly people who will offer assistance if you're new to collecting cards. They have much more than sports cards! They have an assortment of autographed guitars, posters and more!

My husband stopped by here about a month ago to get some cards and he spent around $550.00 - I…read moreforgot to do a review for him but I'm doing one now. The customer service here was not the best, we have been to plenty of card shops and this one was the worse one honestly. The prices here are more than the average card shops. My husband called the shop maybe 2 weeks ago to see about them possibly buying cards, and the gentleman who picked up the phone was rude and disrespectful right off the bat, he was not customer service oriented. We had a bad experience and we will not be back, we try to support local small businesses but this one we will not return to do so.

what do you do when your nephew sends you an email from halfway around the world asking for help on…read morea pinewood derby car which needs to race in less than a week? if you're the simonster, the first thing you do is curse out your brother for waiting this long to start building the car. the second thing you do is google how championship-winning pinewood derby cars are made. evidently it's all about physics: minimize rolling friction while maximizing gravitational push. competitors can go absolutely bonkers trying to make their cars go faster, including tungsten weights, precision-machined wheels/axles, super slick finishes, etc. since i had to send the parts halfway around the world, i really wanted a shop that had everything i needed and would be able to ship it immediately. maximum velocity conveniently already assembles that best go-fast components into kits, so all i had to do is combine a speed kit with some weights and decals to give my nephew the fundamentals of a cool, fast car. elisa, one of the owners, was super helpful, and placing my order including next-day international shipping was a cinch. unfortunately with such time and distance constraints, i'll have to leave it up to my non mechanically-inclined brother to help my nephew assemble and tune the car this year, but you can bet that next year uncle simonster is going to custom engineer the fastest car on the track and kick all the other kids' butts!!! oops, i mean i'm going to help my nephew have as much fun as possible... =P

From the owner: Offering everything you need to build a pinewood derby car that reaches maximum velocity. We have…read moreparts and supplies for races sponsored by BSA, Awana, Royal Rangers, RAs, Y-Guides, and other organizations.

Small little car listed for $4 got charged for it $16. My fault for not paying attention but its a…read morebit annoying. Other than that, pretty cool vintage toys.

Wow! What a selection of model train engines, cars, track, buildings, and anything needed to set…read moreup a train world if your own design. We have been to a lot of train stores including some in Europe and NONE of them have an assortment like this shop. We bought some train cars and will be going back to finish up some additional purchases later this week. I highly recommend this place for any train enthusiast.

Lovely, easy breasy experience card hunting here. The folks are always nice, never pushy, and…read morethere's a great selection of new sets, vintage EN/JP singles and graded Pokemon cards. They also have binders with less expensive cards which has been great for filling out sets I am trying to complete!

I've spent thousands at this store over the last year and generally accepted that some prices run a…read morebit high because stores need to make money. Recently I found a Charizard card marked at $11 that appeared significantly undervalued compared to market price, even considering the minor print lines. When I went to purchase it, the employee took the card to the back for several minutes and then returned saying the owner had already sold it online. They weren't able to show the sold listing or provide any verification. Maybe it truly had sold elsewhere already, but the situation felt poorly handled and honestly damaged my trust as a longtime customer. Inventory mistakes happen, but transparency matters.

Great store has just the right amount of products used for miniatures building/painting especially…read moreif you are just getting started. Staff is friendly and knowledgeable just ask and they will steer you in the right direction.

I was seriously underwhelmed. I walked in and slowly walked to the back of the store taking in…read moretheir stock of games, which was largely Warhammer. I currently play DnD on Discord, but was hoping to find an in person venue. Not 1 person greeted me or asked if they could help me. For me, personable service is every bit as valuable to me as price and this place failed....

Tokyo Japanese Lifestyle store is located at the Arrowhead Towne Center shopping plaza. Most of…read morethe store is comprised of vending machines with small toys in them. You must have a special coin to operate the machine. I hope they can make it because I was the only person in there. Maybe on the weekends when there are more kids, they would use these machines. They have a few specialized toys and one video game. Shared parking outside.

My boys 8 & 5 loved this place! Will go back again and in January they're getting new animals.read more

Let me tell you something, I hate and cannot stand lizards. They are literally my fear and phobia,…read morebut I have two boys, and they want to see them. So, I went, and let me tell you, absolutely amazing. It was such a great experience! So educational and hands on (for the kiddos). I kept my distance while the owner would take the lizards out but my kids were so engaged. I would recommend this to anyone. Even if you hate lizards like me. Definitely 10/10. I'd go back for sure.