Super helpful staff and nice variety of cars trucks planes and boats. My go to hobby shop

The staff at Duncan's are awesome. Byron was extremely helpful in getting me parts for the helicopter that I brought in to try and get fixed. Thank you for your extended time and patience, it was greatly appreciated!! read more

Excellent customer service, very welcoming when I walked in the door. I needed one little tiny screw and they immediately went looking for it and found it a few minutes later. They went above and beyond and helped me out and now my truck is running smoothly with all the screws in. Thanks again read more

This place has a huge variety. They have the most RC cars out and on display so you can take a look at them. The staff are very helpful, honest and knowledgeable. My next RC car will definitely be purchased here! read more

Wow, what a wonderful Business! Love to see the Type of Customer Service that we experienced today, still exists. The Owner and Store Manager went above and beyond with helping us and replacing a broken part on my Son's Crawler. We will continue to only shop here for any of our RC Needs! Thank you so much Danny and Byron! read more

Awesome spot probably the only spot you want to buy your rc stuff from 10/10 will be back when I'm in town again. read more

Duncan's R/C - Toy Stores Near Me - Phoenix, Arizona

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After been ignored for God knows how long with pending purchases of upwards a $1000 for some airplanes and batteries, I was invited to leave the store and then followed out of the store and threatened with violence by one of the owners. I've been shopping there for years and have spent a lot of money there over the years, I sound very nice, polite people at the other valley hobby stores both at Hobby Bench and Hobby Action. One of the co-owners has some real anger issues and really is not an asset to the company. Too bad. There's plenty of polite considerate, customer service elsewhere in the valley and worth the extra drive. Sooner or later, Duncan's RC will be out of business. Too bad! Manners and customer service count! read more

Big thanks to joe and Dan at Duncan's for fixing all my problems. Best customer service in Arizona for all your hobby needs.i spent almost two hours in there trying to get my cars fixed and the whole time they were treating me like family. read more

We have been going to Duncan's for several years, excellent customer service. They've been so patient with son and haven't changed. We travel well over an hour to visit this shop and never complained for I know that the guys are going to be awesome with my son and all his questions read more

Employees at this shop are rude prices are high and they charge me for my car and didn't even fix it right. Do not give your hard earned money to this business it's plenty of rc shops around in the valley and give way better service than this shop. Will also be reporting to BBB One of the employees was very unprofessional saying he owned the shop and that I'm barred over 5$ they was trying to keep of mine. read more

Only ran in for a small part which I had called ahead of time for. First time visiting this store and I must say they do have quite the stock of RC parts and cars. I was in and out with the help of the gentleman at the front counter. Would recommend read more

Was trying to find a couple of parts that all the other shops in the valley were out of stock of. Duncan's had the parts I needed and were very helpful, looks like the have more parts and cars then most of the other shops that I have been too. Also gave me lots of good advice. Will definitely go again! read more

I was a steady customer till today. Today I got to see the owner melt down on a customer. Yelling as the customer left in silence. The Owner was screaming "Your banned, your banned from my store". All the guy said was "he didn't like getting treated like an idiot, and he had spent allot of money there". It was crazy, not the way to do business. Especially in this era of E commerce. I don't know how the guy getting yelled at felt.. but I was sad for everyone in the place. All my dealings in there have always been good till today. Scary. The owner was seriously power tripping. read more

this place is a dream shop for anyone wanting R/C Cars, Boats, Planes and Rockets. Wow they have a selection. Mike at the counter spent an hour with me taught me so much and solved a 1/2 dozen issues i was having. I also walked away with two mega rockets that I feel confidant in building better than my last few. I am so glad I made the trek from Scottsdale Air Park to 35th and Glendale. Thank you Mike and the rest of the crew, you made my month:) MJB read more

Be careful when you go to this store. One of the employees that wares a quilt is prone to violence and a drug user. There are other reviews here stating the aggression from this store. Please be safe read more

Lots of airplane selection here probably one of the best in Phoenix in terms of stock.

Awesome guys behind the counter really knowledgeable and helped me out been shortly in this hobby and they saved me 140$ !!!!

Switched to Duncan's R/C after years of loyal service elsewhere. The vision of the way they build there machines is irreplaceable. You will waste money going to other stores. I did. read more

Bought a new Redcat Marksman there today - my 5th Redcat purchased there during the last 5 years. Always great customer service and they matched the sale price displayed on the Redcat website. Super selection of vehicles and parts too. Highly recommend Duncan RC for all your RC hobby needs. read more

This is one of the best hobby shops in the Phoenix and Glendale area. The owners are usually present and they are really helpful. Whether you are a beginner or advanced R/C car, drone or plane person, this is the place to go! Ok read more

A bit more on the exxpensive side but in my opinion, quality is worth it. The owners were really sweet, helpful, knowledgable and you could tell that they have such a passion for what they do. Will probably stop by again to get Christmas presents as I think a lot of my family would love this kind of stuff! read more

I had the pleasure of working with Danny at Duncan's RC. I am new to remote control cars/trucks. I had 1000 questions and Danny took the time to answer every single one. He is very knowledgeable he knows his stuff with a sense of humor. Danny has lots of knowledge that he shared with me while I was learning about the new hobby. Danny asked me questions so he could be able to recommend what would work for me as a beginner in the RC world. I will be back to purchase more parts and RC cars in the future. Guys like Danny are good for the RC community. I will recommend Duncan's RC to all my friends. Mr Lexus Is what Danny called me read more

I came here because I did not know how to change shock pivot ball mount. They not only changed it for me but taught me how to replace it, if I were to break it again. They were EXTREMELY helpful and I didn't not feel pressured in buying something. They were eager to help and answered all my questions. This will be my go to spot for my RC needs. Thanks Again!! read more

Wow, does Duncan brings back memories for my cousin and I. It does seem increasingly difficult to find good well-stocked hobby shops, especially for RC cars. In fact, I'm from Chicago and I really wish there was a shop like this by my house. We walked in and talked to Dan who was super helpful in guiding us through all our questions to get caught up on current RC racing. Half the shop is RC cars and the other half of the shop seems to be planes and helicopters. If you need just about anything related to RC hobbies, this is the place to go. read more

all the bad reviews on this place are just shedding light on customers that are cheap or impatient r/c is a hobby takes time and money if your not prepared for that then don't get into it i've been coming here since a was a kid and always was treated very nice very professional they know what they are doing just recently purchased a slayer pro ofc it is expensive but thats what these r/c are and i was prepared first day i broke 3 things and went back and got the parts i broke fixed it and played more never had an issue great job guys read more

I believe the staff are very knowledgeable. The reason I give two stars is because I made a purchase yesterday (arena denton 4x4). Was not informed of the 6-10 hour charging time on the battery. So now I'm over an hour an a half away waiting on the battery to charge when I would have purchased a fast charger to allow me to enjoy the vehicle instead of waiting. Other then that I enjoy the store. Great stock. Many options to choose from. Just wish they would have told me about the battery so I could have .add a better purchase. read more

Duncan's R/C - Traxxas was purchased from. A rival store - Toy Stores Near Me - Phoenix, Arizona

I'm from CT & visited AZ last year..my friend took me to this RC shop.. I was impressed,so many variety of RC and parts availability is awesome.The staff are all so helpful and figured out what i need for my Sworkz-nitro race rig.So far this Hobby Shop is my best choice compared to others that i had been..I will be back for the Holidays and hoping to go again to this shop.Best wishes to this business! See you soon! read more

Duncan's R/C - My Sworkz S350 BX1 ..not a shelf queen..it races... - Toy Stores Near Me - Phoenix, Arizona

Everyone here was fantastic and super helpful. Loved it when someone walked in without a mask. He was asked nicely to put one on and if he did not have one there were free ones at the entrance! read more

Ok so I heard a lot from this place from my brother. Place seems ok. So I thought I give small business a try! I was wrong!!! PLEASE DONT NOT BUY FROM HERE!!! I bought a lipo battery from here thinking I'm getting a great deal! Hell no I get a warped batttery that is "brand new" ! So I'm thinking it's ok I can take it back because they sold it to me this way! Nope! The guy up front Manny tells me he can either tape it up for me or waiting till Monday to see if the manager will replace it! Are you kidding me??? SO PLEASE PEOPLE OF YOU WANT WARRANTY OR GUARANTEE PLEASE DON'T COME TO THIS PLACE!!! Worse RC store in the Valley!!! read more

Totally love supporting other local business places. This place is properly staffed with people that know what they are talking about. Purchased a big boy rv car today and was blown away by their knowledge base and friendliness. I'll definitely be back read more

This place is outstanding for all your R/C needs. I appreciate how helpful they have been with my young son with all his questions. If it's repairs or parts they got you. read more

Not much in the way of remotes or controls. The have a bunch parts but not for anything I needed. They had literally 1 micro drone and that's it for a fast growing trend. The parts they had were for cheap items. I personally make the drive 3 hrs to the valley to get what I need now. Otherwise I order online. I prefer to keep my money in the town I live in but in this case you're not helping the community. read more

Went to Duncan's and they are always helpful and well informed. I recommend sticking with a hobby shop that actually pursues the hobbies they sell read more

Found the part I was looking for, didn't have to order online and pay shippingGood info, knows what's they're talking about . Definitely am going in if I need anything read more

This RC shop is the best I always get great service and they have such nice employees. Very good selection of hard to find parts and very fair pricing. Highly Recommend Duncan Hobby Shop. Thanks Again Mark Glasgow Peoria AZ read more

Highly disappointed in this place. Seemed like it was going to be my new place where I would be a regular having moved from out of town. Bought a few items within the first few days eflite umx turbo timber a battery a battery charger.. so not much, but a couple hundred dollars. (Although given the current crisis if I was a business owner I would be far more appreciative than these folks were) the turbo timber was defective. Started smoking and burning so I shook the plane away from my face, naturally. It cracked at the rear. Zero other damage. No crashes. No flights. Nothing. The manager there refused to help me. He told me that because it was cracked and it was fixed, I said sir I didn't fix it. I just placed it in the box and cane here directly this is all within 24 hrs. Ultimately he refused. For that, I'm disappointed. It's very easy to be understanding and generous with "listening" and understanding that the plane is in perfect condition cosmetically and this is not a case of ... I don't know what I'm doing so I crashed the plane so give me another one. However that's how he treated me and now I have to go through horizon hobby directly. As a warranty issue. I mean I figured this would be clear. Anyway. W ecommerce as strong as it is I was surprised that this managers incompetence was there. I understand folks that are awesome and work their asses off have a hard time staying in business because of the current status of the world. Folks that are like this place, well I'm sure they would disappear from commerce much quicker anyway. read more

Lots of R//c bodies to choose from, great variety of paint options, fair prices. However the customer service is horrible. I feel like they are always trying to get us out the door quickly. Usually don't know the answer to my questions and if they do they make me feel dumb like I should know. I wish they didn't have an awesome selection cuz I hate having to talk to them when I am there. read more

My nephew and I both bought an arrma outcast RC truck, he went with tower hobbies online and I went with Duncan's because the guy assured me their customer service was top notch and they would cover warranty issues in store. I spent $700 with them as opposed to $590 at tower but since I'm new to RCs I thought the customer service and convenience of walking in would be worth the money. Well sure enough my steering servo (which is covered by warranty because arrma is replacing it) went out. I called Duncan's and the guy was rude and told me that the servo was not covered. I explained that it is and he just said sorry Man i have one I can sell you. He was belittling to me and I will never ever go back to them, I'm sorry I spent so much money with them already. I don't know the guys name but he's a thin young guy with a full tattoo sleeve on his right arm. Like I said very friendly when I spent $700 super rude when I actually needed their "top notch" customer service. And tower hobby's has been calling my nephew just to check and see all is fine with his truck. Please stay away from these guys. I do see other positive reviews on yelp but that just wasn't my experience with Duncan's RC. read more

Duncan's R/C - Toy Stores Near Me - Phoenix, Arizona

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worker messed up my car and didnt want to be responsible for it! its like their own workers dont know what they are doing! customer service is also very poor. very rude read more

This place is probably the best RC store in Phoenix. The employees always greet you at the door, are friendly and always answer any questions you have to help you make an informed decision. read more