My nephew and I both bought an arrma outcast RC truck, he went with tower hobbies online and I went with Duncan's because the guy assured me their customer service was top notch and they would cover warranty issues in store. I spent $700 with them as opposed to $590 at tower but since I'm new to RCs I thought the customer service and convenience of walking in would be worth the money. Well sure enough my steering servo (which is covered by warranty because arrma is replacing it) went out. I called Duncan's and the guy was rude and told me that the servo was not covered. I explained that it is and he just said sorry Man i have one I can sell you. He was belittling to me and I will never ever go back to them, I'm sorry I spent so much money with them already. I don't know the guys name but he's a thin young guy with a full tattoo sleeve on his right arm. Like I said very friendly when I spent $700 super rude when I actually needed their "top notch" customer service. And tower hobby's has been calling my nephew just to check and see all is fine with his truck. Please stay away from these guys. I do see other positive reviews on yelp but that just wasn't my experience with Duncan's RC. read more

Duncan's R/C - Toy Stores Near Me - Phoenix, Arizona

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worker messed up my car and didnt want to be responsible for it! its like their own workers dont know what they are doing! customer service is also very poor. very rude read more

This place is probably the best RC store in Phoenix. The employees always greet you at the door, are friendly and always answer any questions you have to help you make an informed decision. read more

Have not been here in awhile, they are excellent resource for parts and help with issues with your beloved flying gizmo!!!! Support your local store Duncan's Rc rocks the house !! read more

Byron was awesome. I purchased a Blade 350 QX3 with gimbal and case to use with my Gopro camera. I had read thst the gimbal set up could be difficult, however, Byron made it simple. Prices are as good as the internet, but his customer service was perfect and greatly appreciated. Duncan's RC is the best! read more

Really good RC shop. Very busy. My kind of place. If you are friendly and courteous you get it right back. Airplanes galore. Parts too. I'm going back!! read more

I called to find out if they had a specific part, the lame girl who answered the phone put me on hold for 4 minutes then hung up. I called back and some joker answered the phone, when I asked if they had the part, he said "I already told you we didn't have the part", then hung up on me! Gee, they can't even offer an alternative? Clearly they are lacking in customer service skills. That's too bad the employees are angry and not helpful. Good luck people, maybe you'll have a better experience. read more

this place rocks good friendly serves they're always there when you need them prices are good they have layaway I bought it for items from them already read more

Duncan's R/C - Toy Stores Near Me - Phoenix, Arizona

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Great customer service! I've been shopping here for 2 years now and it will be the only place I go to! The owner worked on my helicopter and it now flys perfect! Thanks! read more

For Radio Control there's no other shop. Mr. Duncan himself took the time to personally inspect a damaged motor on my DJI Phantom and was able to repair it in minutes saving me the cost of a replacement. I'm forever thankful and will be going here for all my future RC needs. You can tell that Duncan's RC is a shop run on the love of all things RC. Highly recommend Duncan's over the chain store hobby shops hands down. Thank you Mr. Duncan! read more

I have bought planes from these guys and they are friendly about seeing you get the best experience. What sets these guys apart is they love the hobby. I have brought in to planes I did not buy from them and they also saw to my needs at the cost of a few small parts, and what was some considerable amount of their time. I drive from San Tan Valley over to them which is almost an hour away with light traffic. In the greater valley area these guys are so the best! read more

Went to the store because of a recommendation since I buy online all of the time. Great customer service, Kurt (I believe his name) not only directed me in the right direction, but also took the time to show me how the products worked. read more

I have a Traxxas Stampede that I bought for my mini me for x-mas. I wanted to go lithium. The gentlemen I worked with was highly knowledgeable and explained the detailed charger components that could potentially break everything if used incorrectly. He saved my settings on the charger and made sure I knew what I was doing before I left. Awesome shop, awesome people. Definitely going to go back for all my hobby stuff. Kudo's!!!! read more

The shop is decent has alot in the way of electrics not to much nitro support. Prices are about average. For sport you can go in there and see if you can stump Mr. Know it all, Tony. Mr.Duncan I see finally over came his ignorance and has learned a moderate amount about business. Some might disagree but one of the first concepts a business owner must not only comprehend but practice is that money is green but the people who have it and are willing to hand it to you over the counter are or should be colorless. I had a bad shopping experience at the 35th st store long before #2 even opened. I needed a transmitter don't recall if it was for a helj or plane and I called down there and someone told me they had a used one. I drove down there parked and walked in and Let me tell you ...could hear a pin drop. "What'd ya need" Duncan nervously asked me. I began telling him and before I could finish he told me he didn't have it . I began to try to explain to him that I called and...he cut me off again"don't have it". By this time the situation had the attention of his cronnies, his little fan club that spends hours hanging around down there kissing his ass. What is this hillbilly's problem I thought to myself. Took only a brief instant then I realized he was threatened by me. He would deny it to this very day but believe me it was, had to be. He didn't know me so what else could it have been. I naturally, didn't patronize "Hillbilly Hobbies" anymore and I urged other fliers not to as well cause it pissed me off that this hobby shop owner new in business would be this stupid. Eventually I needed supplies was in the area of his new shop and stopped in. Maybe he recognized me maybe he didn't, but as a walk in customer he treated me politely. So I began shopping there again but never forgot how I was treated that day. It would suffice to say that the Hillbilly wised up and realize people of all colors participate in RC. Accept it or you cant pay the rent or finance new supplies. So if you want to prosper in business play it smart leave your personal feelings about who's spending at your establishment in your head and just get the Money. . the Black Baron read more

Took my Savage X here to get tuned. Truck wasn't running right at all so I called a couple places in the valley and out of all of them this place had the best price and sounded the most knowledgeable. Kirk ended up doing it for me and did a fantastic job it went from literally stalling on every acceleration to now pulling wheelies every time I accelerate. Runs so good I couldn't believe this was my truck. Also told me to run a different glow plug in it after several other shops didn't say anything about this I guess my Hpi runs a lot better with a traxxas glow plug. I'm very new into the hobby and plan to continue to keep in it and get more trucks/cars and I from now on will go to this place for all my parts or service. Every employee from the first guy I dropped my truck off with to the lady who rang me up to Kirk who tuned it is extremely respectful and very nice also can tell they enjoy their job and always had smiles on their faces. I would recommend anyone to come here for any rc needs. I drive from Scottsdale to here and it is well worth it. read more

The best RC shop in town. Great stock and helpful employees!

Great little RC shop. Just got back into the hobby and drove from Avondale to grab some battery connectors. Staff seemed knowledgeable and were helpful. I will be going back as soon as something else breaks lol read more

I fly RC electric airplanes. I've dealt with a couple of different clerks, both of whom were courteous, helpful, and knowledgeable. Excellent selection of stock. Prices are in line with on-line dealers, with the benefit of having someone to help make sure I get the right part or product. A first rate hobby shop. read more

I've been going to Duncan since he worked at the back of the hobby store that was owned by someone else. I've never heard him talk bad about anyone, I've never heard him blame anyone, and he's always been kind and courteous to me and the many I've referred to that business. I have been going to Duncan's RC since he went out on his own and have never been disappointed. I've made this drive many times rather than frequent stores in the east valley as I live in Gilbert but trust Byron. His staff once pulled together funds to buy him a tool chest. Employees would not do that for a bad boss. We should try to buy items from these local stores so they stay in business and not bash them or blame them. read more