I want to say a few positive things about Michaels, in general, and about our last visit in particular. First, Michaels continues to carry Pride Month merch. Sounds like a small thing, but for our family, it's a big deal. Second, we've gotten several things framed here, both custom and not. We were here this week to pick up some standard size frames, and we never fail to find attractive options. The frames have been moved to make way for the new Joann Fabric section, but that's fine. Third, they transitioned to a system where everyone does self-checkout, but if you have Michaels rewards or coupons, or both, there is always someone there to help you navigate. We want to recognize Zen for helping us maximize our savings this past visit. read more

Michael's is my favorite craft store because I always find what I'm looking for. On this part occasion I was ISO a basket for my work Christmas party raffle and Michael's did not let me down! I found a cute Christmas basket with a red checker pattern. This will pair nicely with the coffee theme of my gifts. I also found gift tags which I was running low on. The basket was on sale and fit into my budget. I love arts and crafts and Michael's is like a toy store for me! read more

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Needed some help. Waited in flower section for a while. Had to walk to front to ask for help. Manager said she would help me after she helped a customer. Waited in flowers. Then she helped another customer. Then she went to help another customer. I respectfully interrupted and asked when she would help me. She looked at me annoyed. I told her what I needed help with. She immediately turned her back to me and asked the other customer what she needed. After she helped her, I asked why she just did that and she said the other customer just wanted directions to an item and I wanted actual help. I'm completely ok with that but maybe, just maybe, she says to me - I know you've been waiting but do you mind if I help this customer with directions. I would have said no problem. It's her rudeness that earns her this 1 star rating. Do better. read more

I've only had excellent experiences here. Staff has always been very friendly. Everytime I entered, Im greeted warmly. And when I need assistance, it's always quickly provided. I've also utilized their framing service, three separate times now. All times I was able to use a 70% off coupon, and each time my order was ready ahead of schedule. I can be frightfully indecisive sometimes, and their team always steers me the right direction. Also their online in store pick up is lightning fast! Ten minutes after I submitted an order, I got an email telling me it was ready for pick up! This place hits all my marks! read more

Fabric department is a joke. They only had novelty prints and not much. In the fat quarter area the had exactly two pieces of fat quarters. And the place to cut the fabric was about one foot square. Unbelievable. Don't waste your time going there. read more

This store is AWFUL, i miss JoANNS. it took me 35 mins to check out because I was buying a gift card because you had to have an actual human do it, she didn't know what she was doing and there is only ONE. Every time I come to this store it is the same awful experience, no one knows what they are doing, they are slow and the register system is absolutely TERRIBLE. read more

Horrible customer service, mismanaged (Ruth is rude, controlling and completely uninterested in helping customers have a positive experience (she would rather argue), I also found her to be quite rude to her own staff). This store is so poorly organized. Awful, just awful. Use Amazon. read more

Went there today and had to use the bathroom Waited ten minutes for the girl to come and unlock it and she never came Ended up using Trader Joe's restroom Good thing I didn't shit my pants I was spending quite a bit of money there You would think they would have been more accommodating read more

Not only is the store very dirty and unorganized, but the team wasn't very helpful. The young Anglo woman was set on telling me that the item I was looking for wasn't sold at the store when I had previously purchased it. I found the item on my own but I was given the run around pointing me to various isles and the manager wasn't helpful at all. This is the last time I shop there. I'd rather drive to the Dublin shop. Focus on learning your merchandise and getting better organized so customers don't waste their time. read more

Very bad customer service with the cashier. I have my item in hand and was paying with cash. Instead of directing me , she looked at me and walk away. I don't shop very often at Michael's but I went there because I needed something that they have. Quite a change there. I don't know how to check things out so I was waiting for a customer to leave so the cashier will check my item. Nope she finished with that customer, looked into my eyes and left. read more

Bring back human cashiers. People need jobs and we all need human interaction. Am I getting a discount for checking myself out? Store was a mess. How depressing. read more

Not only do they have great customer service but amazing morals. My dad lost his wallet yesterday in front of the store and we frantically looked for it everywhere but had no luck. This afternoon Ruth and Alexis from Michaels personally brought it over to our house. We are extremely thankful. read more

I'm so glad we have an Micheals store available in Livermore! Parking is easy and the store is fun to shop, well stocked, with quality and varied supplies. I get lots of ideas and the staff is helpful. Thank you Micheals for a very nice local lstore. read more

A complete rip off as far as their "Promo codes" go. I'm talking about Online Custom Framing. They offer all kinds of discounts, specials, and promos only to "Invalidate" the offer at check-out. read more

Review is for curbside: don't use curbside pickup at this Michael's. Followed the prompts in the email to say that I was there and waiting, waited in my car for 15-20 minutes before I finally walked in. It was a Monday morning, saw one other customer in the store besides myself. I had placed the order online the day before. Not sure what the holdup was. 2 stars to the employee at the register who promptly grabbed my order of 5 small items. read more

I was sent to this location after not finding what I needed at the Dublin Store. Jayden from Dublin called and confirmed my item was in stock and had it on hold Ready for Pick up at The register. See review for Jayden Dublin Michael's 5 Star plus. When I walked in the Livermore store which I have never Been I had that hesitation as I was getting my bearings. A very nice employee Isabel Gomez at the register greeted me and asked if I needed help. I saw my item behind the register and told Her I was here for that but wanted to Check the store out. It was clean well organized and stocked. I had left my cell phone on the counter by up front by mistake and did not Know it. Elli Han another employee came Looking for me to Let me know it was up front for me. Professional. Personable and Helpful. Might just come by again for the variety. Two Stores Working together to Provide excellent customer service. Four people Two Stores allows much room For a break down but Not this time. Jayden, DJ (Dublin) Isabel and Ellie (Livermore) Thank you for making sure this was a no fail for me. JOB Well Done read more

Not much I have to say about this store. It's a Michaels. I always feel they're more expensive than Joann (especially since it seems Joann has more coupons), so I usually only shop here for something specific that I've already seen on the app that they have available. But I always check out holiday decorations here because they seem to be "less crafty" looking than what's at Joann. And a bit more modern. Maybe that's the best way to differentiate the two craft stores here in town ... Joann has more old school "craft items"like fabrics and yarns, while Michaels has more modern crafts for school projects and decor. That's my take on it at least. But I hate their app. It's always giving me errors. read more

I love Michael's always has been my go to place for all things crafty and for my seasonal decorations. They have definitely stepped up there customer service over the last 5 years as it used to be a place that you could find everything you wanted except customer service. Now that they have figured out the training of their employees and hav e made the service so much better it's the only place I go. We all know framing is expensive everywhere but I have found Michael's to be the most competitive pricing. They are really helpful and friendly and do a fast and fantastic job. read more

Buyer beware!! If you purchase anything that's labeled "holiday" or seasonal (even if it's a string of lights that they literally sell for *every* season) it's not returnable even if the ITEM WAS DEFECTIVE OR BROKEN. The item was purchased well after the holiday, and it was not on clearance when purchased, yet was told that it cannot be returned when coming back 6 days later because it was seasonal even though the item was BROKEN. I understand seasonal being final sale after a certain date, but the item was useless when it was sold to me, which Michael's should have known about prior to! Horrible customer service and unprofessional. I'll stick to Joann or Hobby Lobby from now on. read more

The doors were locked 10 mins before 9:00pm their listed closing time and the female employees and just having a conversation and laughing in the middle of the store. Pretty annoying. 1/18 q read more

The trip started out fine. I was excited, as I checked inventory on the app for numerous things I needed and this location had everything I needed. Found the items I needed but felt as I was being watched towards the end of my trip. I was looking in a corner section when one of their employees pops up out of nowhere and is just in the area the entire time I am there. Brushed it off. Went to checkout and waited for two people ahead of us to complete their purchase. There was another employee nearby but working behind a fixture. I approach the self checkout machine and am getting ready to scan my items. The employee who was standing behind a fixture comes and stands right behind my cart. There was no one else in line and I didn't ask for help checking out or express any confusion in how to operate the checkout machine. She stands there the entire time I am checking out and watches. I didn't even have many items. She didn't feel the need to stand behind the other 2 customers who had just completed their purchase. I have never experienced this at any other Michael's location. Fortunately, the Dublin location offers better service and am not treated like a criminal. read more

This review is for one of their wonderful employees. Grace M in the framing department is wonderful! I was trying to submit some photos to the Alameda County Fair and found out that they were extremely particular this year. When I submitted them, they rejected them because of the mat. I didn't have much time and Grace helped figure out a solution and took care of things right away so I was able to meet the deadline. Grace is a rockstar! read more

The dyed purple, short hair manager, Kira, here is always mean, grouchy, and rude. I used to love coming to this michaels, but since she has been working at this location, I've hated it. Months prior, one of the employees did not give me a receipt with my purchase and almost did not process my return because they COULD NOT give me a receipt. Today, I went to michaels and they had a misleading sign saying their yarn was 9.99 but kept getting ringed up at 34.99. There is no sign stating it's 9.99. You can see in the photo below. I asked if they could honor it due to the signage being misleading and incorrect. Instead of responding nicely, she was rude and grouchy. Kira decided to also sweep the dirt at me. So I'd ask her "so you sweep dirt at your customers too?" And she didn't respond and stopped sweeping so hard. Clearly, if you don't want to work with people, it is not the job for you. One of the employees have told us that she has her days when she's grouchy. It does not mean you take it out on people. read more

Michaels - Arts & Crafts Near Me - Livermore, California

What a great store! Better supply of fine arts materials than the Dublin store. DGDs attended a Slime Craft Class. Only a couple of bucks each. Wonderful to have a Spring Break activity. They came away with sparkles and slime... happy kids! read more

I'm so disappointed in Michaels customer service this afternoon. The manager Alexis G. Had such a horrible attitude. Rolling her eyes and not initiating to go above and beyond as i struggled at the register to pull up my coupon. When i asked what they are, she said I don't know ‍. When i had to step out of store to try to obtain better internet service, she rolled her eyes again. Fortunately, Edith did assist me with much better attitude. Additionally, the aisles to exit to cashiers is clearly not COVID friendly. The width of the aisle where the customers pay is shorter than than the side you wait through. I'm a frequent shopper and have invested thousands in craft supplies over the years in Michaels. However, this continued poor customer service will keep me out of this store to shop elsewhere online. read more

I really like going to this location. The store is always clean and packed with seasonal items of high quality. The staff is friendly and I've always received great customer service. They also have a great selection of picture frames, so if you are ever in need of it, this is the place to go. read more

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To store Mgt. by the name of Alexis..your staff reflects on you, when they are rude, not helpful why hire them!..if it's seasonal help, still train them to be helpful & work with customers instead of them just collecting a weekly pay check!!..geez, wake up Corporate, I will shop somewhere else!! big dissapointment read more

I recently just moved to Livermore from Dublin, and I have to say that this I like this location soo much more than the Dublin branch! Everything is so organized and easy to find. I also noticed that their clearance section lasts a lot longer than the one in Dublin (less busy location?). I went in to buy Christmas decorations and saw that they still had Halloween stuff on clearance, which is great if you want to get a head start on next year! read more

I bought a large foam board for my sons math project because that's all they had: Me (at cashier): hi, can I get someone to cut this in half? I only need half but I'll buy the whole thing. Cashier: no. Me: no? Nobody can just take a Box cutter or paper cutter and cut it? Cashier: no. We don't do that sort of thing here. Me: okay? Well that's the dumbest thing I've heard. Cashier: why? Me: why?? Well... there a framing department, they cut mats and photos. You're a craft/ art supply store. So someone can't just swipe an exact-o knife across it and I can bend it and pull it apart? Cashier: (calls to the framing department in her little radio thingy) Cashier: nope. Sorry we can't do that. You'd have to pay for custom framing in order for us to cut it. Me: wow- okay thanks for all of your help! *NOW ISN'T THIS THE DUMBEST THING YOU'VE EVER HEARD?? * Pure laziness and worst "customer service" ever. read more

I just want to say how nice and helpful Savannah was with helping frame some posters and other pictures. She really took her time and helped me choose some nice colors that look great with my photos. read more

This review is for Dara, super sweet very helpful. Directed me to what I needed and then helped me a checkout quick great personality and efficient. Thank you Dara read more

Skip using them for shipping your UPS, worst experience ever. I dropped off my package December 17th, "before" the UPS driver gets to the store. I kept checking for updates, with no success. I was patient figuring "its the holidays". When Dec. 24th rolled around and still updated tracking, I went to the store. I went into the Classroom(being used as shipping station) with the keyholder, (a really nice younger lady)Only to find my package sitting on one of the tables!! As I looked over and saw it, she proceeded to tell me that those packages where not a part of out going!! Needless to say I was livid, and exclaimed "that's my package, I dropped it off on December 17th! and here it is still sitting on a pile of boxes", clearly placed in the wrong pile. Note to self and to anyone who reads this post to the end, Michael's is not UPS! Michael's, your Classroom/BOPUIS/Shipping station looked so unorganized it was pathetic. Stick to what you know, CRAFTS..YOU ARE A CRAFT STORE. Maybe if they paid their employees better, they would have better training!! (Tracking as of right now, Dec.29th, 2:30pm PST,. my grandsons Christmas gift has finally arrived in Oregon!!! Twelve days!! Thanks for nothing Michael's!! read more

If you ever have any questions about your crafts don't even waste your time. This store has the worst customer service I've ever seen, I'm very surprised they're still in business! None of the staff are knowledgeable about any of their products! What makes it even worse is the store manager isn't knowledgeable either. read more

I'm VERY disappointed in how I was treated for asking a question nicely to a member of the staff. I asked "I accidentally took the paper off the yarn but I have the recite I bought it literally yesterday" the response I got from this lady was "we can't resell it and NO so you can't return it" in a VERY rude and condescending way like she was talking to a little kid. This has left a very sour taste in my mouth about this store and I'm going to be very hesitant now about my "silly questions". Not happy at all. read more

Michaels - Not happy with the costumer service at all. Made me feel like I was stupid for asking a question I wasn't sure about. - Arts & Crafts Near Me - Livermore, California

I placed an order online for store pickup. The items were in stock when I placed the order. I get there and she hands me one of the items I ordered and said "you're all set"!. I was missing all the other items and she said oh well they aren't in stock. THEY COULD HAVE INFORMED ME INSTEAD OF WASTING MY TIME! I would have gone somewhere else. VERY UNHAPPY CUSTOMER. read more

Yay! We've got a Michael's in Livermore now. No more need to drive all of the way to Dublin for rolls of cellophane, party goods, seasonal decorations, and craft items not sold in Livermore stores. The store is much larger than I anticipated. Welcome to Livermore! read more

Michaels - The store is much larger than it looks from outside - Arts & Crafts Near Me - Livermore, California

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After starting a knitting project that I was working on, I ran out of yarn. I went to my local Antioch Michaels as well as Pleasant Hill and they were out of the color that I needed. I called around and talked to the store manager of Livermore, Jessica. She not only found the yarn for me that I was looking for, but actually drove it out to my local Antioch store to make it more convenient for me. Jessica definitely went far and beyond her call of duty. I love great customer service & Jessica is definitely an asset to the Michaels organization. read more

They never honor the price in the ads. The only site said that the price IN STORE was 70% and the canvas was marked at 50% off. I had been to the Dublin location earlier and they only had 3 and I needed 5 canvases. The Dublin location had the correct price (the price that matched the online and in store doorbuster price). However, when I went to the Livermore location the employee said no. I showed her the Michaels.com site that clearly said that in store the canvases were supposed to be 70% off. I even showed her my receipt from the Dublin location. Nope, she did not honor the price and I didn't end up buying the canvases. I returned my Dublin purchase as well because I needed 5 matching canvases. I ended up going to Amazon where it was even cheaper. read more

If you want to be harassed this is the right place to go. They follow you down isles making sure you have a mask on. There shelves are dirty as hell. Horrible service very rude and disrespectful if you ask them to stop talking they keep going and following ....horrible people. DO NOT GO HERE. read more

Love this place! Especially excited I don't have to drive all the way out to Dublin anymore. Huge selection of all things crafty and decorative. Clean and organized. So far, the staff has been very friendly when I've come in. Been here 3x since it's opening. read more