What a waste of time. Waited in line for 12 mins with two workers talking about pre orders never acknowledging the 5 people in line. Workers had no personality at all for a party store . One lady ask for something the clerk said if you don't see we must be out of it. This is one place I will never go again. read more

Great customer service! You guys were super helpful and friendly! Be sure you sign up for the rewards because if you lose your receipt you'll have everything on your rewards phone number! read more

Let me start off by saying I LOVE THIS STORE! I come here at least once a month and I always leave happy and satisfied. The employees are always very nice and helpful EXCEPT FOR TODAY! Self checkout was running smoothly but I just had an identity theft scare so I wasn't about to use my card during this busy Christmas season. The only cashier working was on a phone call so I waited patiently. Everyone passed me up to go to self checkout which I didn't mind. Another employee named SARAH (store #2111) asked if I was going to use self checkout, I said no so she said she'd help me on 1. I LITERALLY almost threw all my things down and walked out at that moment. The way she was being snarky, condescending, sarcastic and rude was on a whole other level. I wasn't expecting her help, I didn't ask for her specifically so the attitude I received was completely uncalled for. I have never been talked to that way at ANY store. I was literally just standing in line. I did let her know that I didn't like the way she spoke to me and she said "I was trying to be funny" I told her that she knew what she was doing. She continued to small talk but I was just not having it at that point. Fake it till you make it Sarah. Everyone has bad days and misery does love company. Sheesh. Btw 12/02/22 @5:50pm read more

I shop at Michael's very frequently and while the associates are usually very kind and helpful, there was one woman checking out today that was extremely rude. She was an older woman with light brown, curly short hair and I was trying to buy a 9x13 inch cake box but when I was at checkout I realized the box was torn and unusable. My boyfriend went to grab a new one and when he came back that one was torn as well. Instead of apologizing for leaving merchandise that can't be purchased on the shelf, the sales associate snapped at us and said "I mean it's a rectangle, what are you looking for?" We eventually found a usable box and later in the transaction when I asked if I could input my rewards number for points, she snapped at me again and said "Well I already got it from your coupon." She was a very unpleasant person and I was unable to get her name because her name tag was not on but she made me feel very unwelcome in a store that I love shopping at. I'm giving Michael's one star on this review (although I would never on any other day) because this sales associate was extremely and unnecessarily rude. read more

Walked around the store several times looking for help. Couldn't find anyone so I asked someone at checkstand. They called for someone to help me. After a while someone showed up. Turns out they didn't have what I was looking for and didn't try to offer another solution for me. I've had much better help at other Michaels. Very disappointed read more

I guess if you're looking for dried flowers and have all day to wait in line, this is the place to go. But if you're trying to have some custom framing done, forget about it and go next door to Aaron Bros! Went on Monday with pictures of what I wanted including something that needed to be copied and waited at the custom framing section for about five minutes and no one ventured out from the back to help me. Finally, some nice young lady who worked there but was actually off work, walked in back and found me some help. I was informed that they could not copy anything and I would have to come back with the copy myself. The person didn't bother to ask any other details, just walked away. So...I make copy, come back the next day and ask for the same person who was on break. Young man said he didn't do framing but would help me. RED FLAG! I showed him what needed to be done and he informed me they couldn't cut anything out themselves. Now we are talking about a paragraph from a newsletter, not a DiVinci work of art!! He told me to come back and walked away. As he was walking away, I said, "so I've made two trips here and now have to make a third one"? He turned quickly and aggressively to me and said, "what did you say to me"? Of course I answered his smart-ass question with my original question and asked if he wanted me to repeat it louder so the whole store could hear me! He didn't expect that. As I was leaving, I was thinking I had several other items custom framed here with no problems so what was going on? Then I had to laugh to myself as I walked out front and realized it wasn't Michaels that had done such a great job for me, but rather Aaron Brothers right next door! Happy results as I went into Aaron Brothers and was immediately helped by Steve who took excellent care of me. Botttom line, fried flower = Michaels. Customer framing, art supplies and an excellent selection of frames = Aaron Bros. read more

I'm far from being artsy. I'm just gonna be honest. I was waiting for Nordstrom Rack to open and Nature was calling. Michael's was open (thank God), so I was killing two birds with one stone. This location looks pretty clean and when I walked in, I was immediately greeted by a store clerk. Other than that, nothing else stood out for me. I'm just happy they open before 10 AM... saved me from having to walk to the Home Depot or Wal-Mart. read more

I visit Michaels frequently for art materials and crafting supplies. Today was my first visit at this branch. I have never received such horrible customer service at a Michael's store. The man at the register did not even say hi or acknowledge me when I approached the register for checkout, nor did he say anything to me during the entire process. Before he was even finished with my purchase he called the next customer in line. Extremely unprofessional service read more

This place is a life saver. Whenever my boys have school projects I come here to get all the crafts and supplies. They never disappoint. I've come here to get supplies for babyshower favors, wedding items, DIY projects, and holiday decorations. They always have what I need and most recently I bought some cute home decor items. I'm a definite cheap ass so I always come prepared with a coupon which they are very generous with...25% off entire purchase, 40% of any regular priced item, etc. This will always be my go-to Michael's. read more

It really baffles me how some people behind the register think they are more superior than the customer. I went in this location tonight to purchase a couple of items. My phone was dead so I left it in the car. As I approached the register I said Hi to the cashier TRACI and asked if she had a coupon I could use, because my phone was dead. She looked at me plainly and irritatedly said: I'll help you this time, but can I see your phone if it is really dead? And I said, I left it in the car. She continues to say: I'll help you this time but you gotta have your coupon. And I said ok. The worst thing is after she handed me the receipt, I said "Thank You" and she said nothing. I really wish I didn't walk in to this Michaels tonight as she really made me feel small. I will never shop at this location again. read more

I would not be writing but things must be said about Customer Service... My husband and I just got married at the ending of May this year. we ordered two 11x14 photos. One of which went to my mother. I wanted to surprise her and so i went to Michaels to buy a frame. Well, as it turns out the frame I got was cracked and I did not see the crack because it was in the back of the frame. She did not want to tell us so she thought she would take the frame back, still in its wrapping without a receipt, and just exchange it. I never knew something so simple could be so hard. They returned the frame at the lowest price and gave her store credit for the frame then charged her for the exact same frame. The only thing is they charged her full price and let her use a 40% off coupon which she ended up with a balance of $10 after the store credit was taken off. I could not believe that returning a broken product and getting it exchanged for the exact same item, that they would be greedy and charge her more to replace exact same product. Then when I went there and gave them the original receipt they sill had the nerve to tell me if they had the receipt they would have not charged her more money but they charged her more because they did not know how much we paid for the frame. I do not have a problem with the lowest price of the return without a receipt, However I do have a big problem with them trying to get more money for a damaged product that they sold. Even if the product needed to be put into the computer system, it still should have been an even exchange because it was the same exact frame. They should not have charged her more money for the same product. It should have been replaced for the same exact frame because the frame was bought broken. I love Michaels I do I shop there way too much. I am a student and my major is education. so i use Michaels for school and work, but after this weekend I do not think I will be going back to that Michaels ever again. If the managers do not know or understand the true meaning of customer service who will teach the fellow employees. I may not have gotten the Managers name because she was not wearing a name tag and did not even iron her shirt. but she had very very short brown blonde hair and a full sleeve on her left arm. She needs to be taught how to give proper customer service 9/22/14 @ 6 p.m. read more

Great location and great selection but the wait in line is ridiculous. Over 30 people waiting in line and only 3 registers open. This is unacceptable. read more

The customer service at this store is aweful. My friend and i went in to look for something out of the hallloween section. She found what she wanted and the lady at the register rang it up. She then asked if they were off the display and we said yes. When she asked the male who worked there if they could be sold, he said rudely, not till the 1st. 90% of the store is display, the items had pricetags on them so why couldnt they be sold?? Why are they displaying items that arent available for sale anywhere else? Why do the people who work there feel they have the right to be rude to customers?? Thumbs down all around! read more

I don't think that I've often given a lot of 1-star reviews but by the gods this was one of the worst Michael's experiences I ever had. I love Michael's and just needed to get some hangers for some frames. Lady in the framing department hadn't heard of what I was looking for but found them and I was happy...until I got to the checkout counter and met Sami. I realize it was Father's Day and she probably didn't want to be there, but she couldn't have been any less helpful or friendly. However, if I gave a star for every eye-roll she gave my wife and I this would be a 10-star rating. We couldn't find the coupon online, but finally found it and then it wouldn't link so she accused of finding a Google image. Asked for the manager, which made her smirk and the manager came and let us know that it would be on their site. I let the manager know how disrespectful Sami was and she just shrugged. We found a different coupon Sami reluctantly did the transaction because her manager told her too. In the world of customer service, I wish they would have recorded this to show how not to treat a customer. I will never come back to this location again. read more

Didn't have a big selection of holiday ribbon, boooo! That and Rebecca wasn't the greatest; slow your roll and be a little nicer rather than rushing people through your station...maybe you should do go-backs instead so you have little interaction with paying customers. read more

Disorganized and messy looking store. Unfriendly staff that is not at all helpful. Tried multiple times to make eye contact or get someone's attention in order to find a product and was distinctly ignored. Finally took the direct approach and asked for help and was told to "go look over there" and waved off in a general direction. Come back Tall Mouse! Ultimately they have decent products, although WAY ahead of season (Christmas before Halloween??), but are severely lacking in customer service!! read more

Monica the store manager was so rude! They have the worst customer service! She was the rudest manager I have ever spoken to!

I hate going to Michael's, but unfortunately, they do have a lot of stuff that I need. Customer service is non-existent and their product availability for ribbon is completely random. It is almost guaranteed that whatever color/size/style I am looking for is exactly what they will be out of (and of course, they have no idea when they will get any more in). The only reason I even go to this location is that the Fullerton location is even worse. I gotta find some place else to shop... read more

I had a horrible experience with mike. He was extremely disrespectful and unprofessional. He looked miserable while he was helping me. Before I left I saw him yelling at his employees. The only reason I'm giving this a 2 Star was because my cashier named Taliyah was very friendly and sweet. Unlike her manager mike, she was very helpful. read more

Your typical craft store. Look online for coupons! If you can pull them up on your smartphone, cashiers can scan it for you. Mine just gave it to me because my internet was loading slowly. read more

This Michaels location is closest to home so I frequent it whenever i have any artsy projects for parties. They have everything you could think of and some good deals like 50% off artificial flowers, etc just depends on when you go. Look on the website for coupons!!! You can combine the coupons! Today i used the 40% off one item and 30% off entire purchase together! I love that! Wish they had more employees out in the aisles because it can be hard to find what you are looking for at times. Oh and there is usually one cashier open so the lines to check out can be pretty annoying. read more

I had a very pleasant experience in the store I was able to get in and out and out. everybody was very nice and polite thank you happy new year read more

This is a Etsy and Pinterest haven. I have shopped here many times because of the large selection and helpful staff. Most recently I shopped here a few times during the Christmas season. The lines were short and there was plenty of Rainbow Loom kits and rubber bangs for the entire city of Brea. read more

I love Michaels and this is not a bad rating on the company, more about this location. The evening manager (a young lady maybe in her thirties who wears her hair up in a bun) displays the worst customer service I've ever seen in my life. I have no idea how she still has a job and the rest of the staff does not seem friendly either. This is probably a result of bad management. Not helpful, has yelled at customers, rude, worst service ever! read more

The manager is young and mean. She handle things bad and roll her eyes plus raise her voice. I wouldn't come back to this store. Wondering why the main office shouldn't review and change the management since this is a nice store. She ruined and will bring the number DOWN, for sure. It's a shame. read more

Staff make sure you are getting your coupons, which is very helpful. The displays are very well done (in the flower area) and the shelves are wonderfully stocked. read more

Recently went looking for something as simple as chalkboard markers. Had to track down three separate employees before one even knew where they were. Then when I found it they took an additional ten minutes to find a key to get out an $11 item for me. What's the point in having a large selection if there is no one available to help. Disappointing service. read more

I'm just a bit bothered. Went in to use my 40% off coupon on supplies for a bday gift I was working on. I wasn't buying anything extrodinary expensive so I wasn't expecting the discount to be anything grand. Once I get to the register ring up my items and then at the last minute grab a .49 cent candy... placed there conveniently to intice a last minute impulse purchase... I say "why not". Hand it to the employee to ring and add to my purchase and have her scan my coupon from my Michael's mobile App account. My mind start to wonder about birthday plans already starting as I'm rushing to get these last items. I'm told my total and slide my card to pay, thank yous are exchanged and I'm off. While driving home I begin to replay the total I was given... but wait... did my coupon not ring up? But I recall glanssing at the monitor and seeing that it did scan. I pull the receipt from the bag and to my surprise my 40% coupon got me a whole .20 cents off my last minute candy purchase. I'm glad to have taken the time to have a Michael's account, downloaded the app and searched for this coupon... Thank you Michael's. Not sure why the register wouldn't apply the coupon to the highest costing item on my purchase or why the employee couldn't have been just a bit more helpful to get a valued customer the best deal available. Now, ok the most expensive item I was getting was 3.99 so my discount at most was going to be 1.50 but for the fact of customer service alone... I mean come on. I'll be sure going forward, since it might be minuscule or just not worth it to Michael's and some of their employees, to insure my own customer satisfaction I'll have to be just a little difficult and demand that my items be rung up separately so that I can be granted the best prices available that you should already be providing me without me having to go through more of a hassle. Or maybe it's that you would rather us give our business to competitive stores or just to another Michael's that may value and want us as returning customers to their branch. I'm ok taking the time to submit my concerning review in efforts that it may make just a slight change or make a future customer aware because I do care and would like to provide the best help of costumer service that I can... it's the lack there of "a little goes a long way" that will detour me from shopping at your location. read more

I went into Michaels looking for ideas on how to make a memory board. I asked an employee named Shannon & explained my situation. I was still mourning the loss of my mother...She practically took me by the hand & helped me with all aspects of the board.,I was so confused ...she really helped me put it together.. My hats off to Shannon....Great employee...Thanks again. read more

I love this store. I visit frequently here for all things I need for my kid's school supplies, home decore, diy, flowers, etc. The only problem I have is that, the women's bathroom was really stinky during my visit last week. Please have someone put a better air freshener, because when it stinks in there, the door needs to be wide open. Thank you. read more

Exclusive rainbow loom products at great prices. A little crowded, but in general great pricing. Don't forget to download the michaels app and screenshot the coupons, great coupons!! read more

jesus, this is the worst store EVER!! the selection usually sucks and they're always out of what i'm there for. the staff has no idea whats going on. the store is disgusting/dirty/annoying. as i said with aaron brother's, this store is for art class emergencies only. read more

great store!! no help as usual which eh whatever. needed a cheap non fancy frame and after searching down a few rows of stuff finally found one. i love michaels i could spend all day in here. lots of great crafting ideas. check it out read more

Service at this Michael's was horrendous. My fiancé and I went in to buy a unity sand set for our wedding. We asked for help from a young guy to find a funnel to poor the sand into the vase. The employee sarcastically laughed.... "Well that is CHEESEY." My fiancé immediately starting crying after his comment and he was extremely unapologetic. We talked with the manager, but after reading previous posts it doesn't seem like anything will happen. This guy was a straight A hole and doesn't deserve to be working in any customer service job. I will NEVER go to Michaels again. So embarrassing and unprofessional. read more

The store was empty. There was no line. They have a long isle set up for a line (as usual) which is helpful during a rush hour time. Today they were making a few elderly people walk through the long isle when there was a clear short path for them to walk up and check out. I understand following procedure, especially during busy goes to keep things in order but the store was empty and the elderly people the only ones checking out! So sad. read more

I usually shop at this Michaels because it is the closest one. However, today I wanted to use a $5 off with $25 purchase. I got the offer on my smart phone, but my phone froze, and i couldn't get the code for them to scan. They would not give me the discount even though they could see I had it. My purchase was $55. To me that is very bad customer service. I suppose they don't care, but you would think they would with Internet competition available so readily. read more

Yes I love my Michaels. I am a Michaels nazi. I was going to use another word, but perhaps it's a bit inappropriate on here. :P This Michaels is pretty big, one of the bigger ones I've been too. It's nice and actually pretty organized despite all the other Yelp reviews. I got what I needed and went to the cashier. I always use my 40% and 50% coupons. and I always try to use as many as the cashier would let me. Yes, it's limited to one per customer a day, but that's stupid, because I can just come back..it's just inconvenient to me. Sometimes they let me use two different coupons because they're different (like the 40 or the 50)....They should change that stupid policy. Usually the cashiers are pretty nice about it. But this one, she was young and I thought she's be understanding, but she was rude and condescending. She was like no, that's the policy. I'm like yes I know but sometimes people just let me..she's like no, no no. Then when the coupon printed out with my receipt, she circled the fine print for the coupon and said that's the policy read it. WHAT! RUDE! jeez. sometimes rules are made to be broken, especially stupid ones. argh. read more

I come to this Michaels because it's the closet to where I live--but it's also great! It's clean, spacious. The only complaint I have is that they don't always have everything in stock :( especially the jumbo size punchers. And when things are on sale--things go out FAST--you'll see racks empty! Never go to Michaels without a 40% coupon--and always wait for those 25% off everything coupon when you have to make big purchases. :) read more

Store has a great selection of arts and crafts. My daughter needed supplies for a school project and we found everything she needed. We bought poster paper, glue gun, paint, brushes and markers. Only reason they are not getting a 5 star is due to the check-out lines. It was understaffed for a busy weekend, so we waited longer than usual. read more

Horrible service. In addition almost every sale item was incorrectly priced. The sign wud say 60% off, but only 20% was taken off. It almost seemed intentional...... read more