Went in with the intent to purchase 2 fog 400 watt machines and 2 bottles of fog liquid on a weekday, 2 sales staff on duty with one being on the phone since the moment I walked in and was still on the phone when I left, while one more staff, named Matt (Assistant Manager) it says on his badge helping (or NOT helping) customers.
Was browsing the wall where the fog machines were located, bottom shelf across from cash register booth. Only saw the 700 watt machines there. So decided to flag down a sales staff to find what I came to look for.
Me: "Excuse me, but do you have the 400 watt fog machine in stock here? I only see the 700 watt one here"
Matt: "No, what we have is right there, that is it....."
Me: "Oh, can u possiblly check the back or something to see if you have any more?"
Matt: "No, we dont have any in the back, this is it......."
Me: "Oh, ok, thanks........."
I then proceed to call my GF whom was there just yesterday and spoke to somebody about it and said it was in stock and she saw it and was shown the unit, as there was more then a few in stock. She had told me the units were located on top of the shelf above the cash register area. Low and behold, I look up, and there are 4 of them sitting up there. After I hung up, I flagged Matt down again as he came out of the back room and pointed UP to where the units were and looked at him again in silence.
Matt: "Yes?"
Me: :Uhm, what is that?? Isnt that what I was asking you about? The 400 watt fog machine....."
Matt: "Uhhh....well.....I thought you asked for the fog liquid?"
Me: "Uhm, what? No....Why would I ask you about the fog liquid when the fog liquid is sitting right there on the floor next to the 700 watt machine?"
Matt: "Uhhh....O....Uhhhh.....O......Uhhhh...."
Me: "Can you help me get 2 of them down, I like to purchase it, I almost left, but my gf whom was here yesterday was shown the unit by a sales staff that is how I know where it was......"
Matt: "O....Uhhh...OK....hold on"
He goes and gets the ladder and brings two down and brings to check out counter, while I went to grab two bottles of the fog liquid. Then next thing I know he is checking out 1 girl while another 2 are waiting with me being 3rd in line....OK, fine, no biggie, I can understand it in any which way you want to explain it. First girl pays in cash, out she goes. Next girl and her friend wants to pay credit card, but somehow the store's machine wasnt taking it, keeps saying processing or something of that sort.....so 1 min, 2 min, 3 min and then 5 min roll around....still same thing.....6 min and 7 min roll around, he then ask if they want to pay with cash instead, they said no....so 8 min and 9 min roll around, they give up, left......next up me....now all this time I am thinking, if you cant take credit cards, why dont you ask the next customer in line if they can pay cash and so next customer can leave right away instead of playing the waiting game?? POOR customer service and awareness.......and guess what, their credit card machine does work as that is how I paid after asking them to try it.......
Then after I paid, frustrated as I was wasting my time there, when I got back to the car, checked the receipt after thinking the total was off, and indeed it was.....they overcharged.....34.99 per unit as oppose to the sticker price that was on the unit at 29.99....so had to walk all the way back into the mall and get a refund....asked them to give me a slight discount for the inconvenience.....Mr, Matt simply ignored my question/request........refunded the amount after having to have to wait AGAIN for their machine to supposedly reset, as another customers card woudl not work he claims just before I walked backed in....making me stand there for another 2 minutes before trying my card and it worked just fine......
This guy is an ASSISTANT MANAGER??????? R U SERIOUS????????
I am not saying he isnt smart or sober or aware.....but if he was on cloud 9 I definitely believe it........'cause the dude wasnt all there if u know what I mean!!!!!!
And this whole time I was there, the other stafff that was there was on the phone the WHOLE TIME!!!!!!! Never bother to help any customers at all or his fellow staff whom's state of mind wasnt on this planet...........
Spencers has a lot of choices and good variety and fun stuff..........love their stores and selections..........but mang o mang, this store and these two guys need some serious screening and help and professionalism to work at a retail location......I think they should open up a smoke shop or better yet a dispensory if you know what I mean..............!! read more
