Everybody was so helpful, especially Alex who filled my cute doll with stuff and even let me put in two special hearts because I couldn't decide. I'm very grateful for my experience and I'm very thankful to take home a special new friend very friendly staff and Alex made my day by saying she loved my energy and I was just so happy and welcoming and I will definitely come back to this location. read more

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Went today with my boyfriend to pick out a new plush, and ended up getting both of us a matching pair! Jennifer (I hope I am remembering and spelling her name right) was SOOOO sweet and kind to us! She made us feel welcome despite being two adults lol. She even had the idea for us to do each other's wishes for the other person's plush. Thank you Jennifer for making our visit feel special! read more

Build-A-Bear Workshop - Toy Stores Near Me - Brea, California

Came in tonight for my daughter's 1st birthday bear! I felt bad going in so close to closing time but Matt was so helpful and patient with us. Very friendly and made our daughter smile! Thank you so much for this experience, Matt! read more

So so cute place , you feel like a child again when you come in . The selection is giant . Our hostess was super helpful and animated, she was made for this job! The bear is a big expensive and adding clothes makes it more expensive, but I guess you are paying for the experience and the hostess rally put an effort on make us feel happy and engaged. Give it a try read more

Build-A-Bear Workshop - Toy Stores Near Me - Brea, California

Have been here the last two years in a row in November for our son's birthday! We have turned the birthday bear into a tradition until he doesn't want it anymore lol but the staff is very nice & we thank them very much for the experience at this location read more

Build-A-Bear Workshop - Toy Stores Near Me - Brea, California

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Updated review: Came to Build-A-Bear on the evening of Thursday, October 17 before closing to get Chococat since their instagram reel brought me here. Upon entering, the employees greeted me and they were all so accomodating. They also wanted to be sure about anything else my furry friend needs. Very friendly staff compared to my past visit, and in this location I re-visited, they were all surprised that I'm a Hello Kitty/Sanrio fan and that I've been collecting a lot of Sanrio related furry friends for so long. I was lucky that they have the last Chococat plush in-stock because the other orders I witnessed I'm assuming are from those who ordered online. I'm lucky that I was the last customer to finish my furry friend on time, before closing. He's super cute and he's a part of my collection now! Thank you, Build-A-Bear Brea for making my re-visit a better experience! read more

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I took my one year old here to get her bday bear. It was a very fun and nice experience for the whole family. Very excellent service and very friendly staffs. read more

Everyone was sweet here! Jenn and Josh both made our baby girls 1st build a bear birthday experience so sweet. Thanks guys! Jenn made sure to personalize the birthday sticker so cute & If Jenn hadn't mentioned the birthday package we would've missed out. Josh made sure to include our little one throughout the process. read more

I brought my one year old daughter to build a bear and I must confess I had a great time haha Ashley was very bubbly, animated and kind while walking us through building my daughter's bear. 10/10 go check it out read more

Yes! Come here and only pay what your child's age is turning into. Mine turned 2 this week so it was a good deal unless you buying accessories and stuff then the price will go up depending on what you get. read more

We came in to fix a stuffy we ordered online that was not properly stuffed. The staff made it such a fun experience. We've been here multiple times for birthdays and holidays and my kids love it. It can get a little pricey with all the accessories. However the birthday program is really cool (pay your age for the birthday teddy). read more

Came here on a Sunday, and got my toddler his very 1st Build-A-Bear! AUBRIA helped us with the stuffing of the bear ceremony! She was great, super sweet, high energy and very personable! Thank you to AUBRIA for a good first time experience for our toddler! read more

The employees at this store were very patient with my 2 nieces. They were very excited to be there. And the employees were gery sweet in answering thier questions. And when they went thru the cermony with them. The girls loved the entire thing. Will definatley be back read more

Came in to stuff a birthday bear for our sons first bday. The cashier was rude in answering my question stating to ask the other employees when they're the ones who directed me to her. I was waiting my turn in line to ask a question it's not like I went up to the register while she helped a guest out. Ive been spending hundreds at build a bear since our oldest is 16years old now and this type of employee really ruins the experience. I'm extremely disappointed since she first appeared to be kind, people plan to visit these places for the experience, thanks to her we walked out without a bear In hopes to come back when shes not there. I've visited earlier this week and purchased some small Halloween plushies and the employees were so kind and helpful. I did not expect to feel this way today. 5 stars for those employees but for this female employee if give her a 2 because at first she appeared nice. Thanks for ruining the experience and out of respect I wont post your name. read more

Came in today because I saw that they had the Wooper pokemon in stock. Jessie helped us with the stuffing, heart, and sewing portion of the experience and they were WONDERFUL. It was pretty busy considering it was a Sunday, but they took the time to make sure that it was filled as much as I wanted. And even took the extra time to make sure that the stitching wasn't messed up and bumpy when they were closing him up. The service was amazing! Beyond beyond beyond happy with the service, experience, and how my newest build-a-bear came out! :) read more

Brought my son here for his first birthday, such a great experience. The staff was really friendly and attentive really adding to his special day. read more

Oh my goodness, I am amazed by the interactive experience they have here at Build-A-Bear, I would give 10 stars if I could! I just came for the first time and it was so fun! This store is truly for all ages, from 3 to 100. First you start out by picking the animal to stuff- they have so many options! Then a staff member fills the animal while you yourself pump the stuffing. Next, you can put an audio message in it's paw and a beating heart. After that, you go name the animal and they have many options for accessories. You get this whole experience for a great price! If you have never gone to Build-A-Bear, you need to go- no matter your age! read more

Build-A-Bear Workshop - inside - Toy Stores Near Me - Brea, California

We had so much fun creating our own bears from scratch. My kids loved it. The selection was awesome! The staff were so helpful. This store is busy. So much fun and smiles everywhere. read more

Hours need to be updated. Drove out here just for it to be closed. There were employees inside working in the dark They just shoo'd me away couldn't even be bothered to at least tell me why. I've never seen this before so I dunno maybe management problems or something. Other stores in the mall were open so ‍ I came at 1pm by the way. Waste of time and gas. read more

Lots of fun, but BEARware of hidden costs. A lot of people get upset with the final cost of the bear/stuffed animal because they don't understand the way it works. You pay for every part of the build. So if you got a skin and stuffed it and walked out with JUST that, you could pay as little as 9.99 - However, what kid is not going to want the beating heart or the scent or the hair bow, the outfit and the shoes? The total will be closer to 50.00 quite quickly if you get all the goodies. So just know what you are getting into. That being said, the experience was fun for the kids - the stuffer was very good, she had them follow a process for adding the hearts inside the toys - kissing the heart, dancing etc.. it made the experience more fun. read more

I have been a Loyal customer to Build A Bear for more than 6 years, specifically to this location. But everything change on Saturday July 6 2024. I went to the store with my 2 children and was harassed by the Assistant Manager Maddie and 3 of the sales associates. I never thought i would experience such a horrible moment in this place where they have always been so kind to us. I came in to process an Exchange because the bear we had just purchased 2 days prior had a hole and they wanted to just stitch it up for me, but i requested to get a new one because i was afraid that it would open up again. The Assistant manager gave me a really hard time, because she kept getting interrupted by her associates since she was in the back on break. When she finally came out she had a really nasty attitude, was rolling her eyes and said i could swap the bear with all the accessories inside but made a big deal when i wanted to change the voice recording. She finally agree to exchange the recording after i told her i wanted a refund of the entire bear.. she said "i will allow you to exchange the recording because i am not trying to do all that with the refund on the system" rolled her eyes and walked away. Not to mention that she never even asked for my receipt to at least process on the system. She allowed the associate to finish up thew bear and as I'm walking out she changed her mind about the exchange and said the bear had a stain, when the bear did not have a stain or anything wrong other than the hole, they inspected the bear when i first got there to see the hole and it did not have any stains, after they stitched it up they started spraying something to the bear that created that stain and was super noticeable because the bear is white, and they try to blame me and say i brought it dirty. I told her to check cameras and ask to speak to upper management because i was not going to argue with her because i knew that she was already upset with me because she kept getting interrupted during her break and i was trying to change the recording.. i was denied the manager info, i told her i was not going to take the bear back because that is not how i brought it. When i walked out she had 3 of her associates follow me a few stores down. She scared my children and made my 4 year old cry. I told them to leave me alone because they were scaring my children and they said i had to go back tot he store, i then spoke to security and explained everything that happened. He was really nice and apologized for the experience. I will never come back to this place. read more

This location is the best! The people are friendly and informative. The store is always clean. They always treat my child as a special customer. Thank you for having patience and brightening my kid's day. And thank you Tiffany for fielding all of my calls about product release dates. COVID: they wipe down the counters and pin pads after every costumer, even when they are busy. They maintain the 6ft distancing and are always wearing masks. Many kid related places I am hesitant to enter, but not here. They make me feel safe. Thank you for doing all you can to keep your team and customers safe! read more

The customer service is awesome here and the ladies in there really create a fun experience for the kids. My daughter really loved it. My only complaint is the price point every tiny little.thing cost and it doesn't cost just a dollar or two for the tiny things, most cost 8 and above. Overall though, it's a fun experience for the kids and great customer service from the employees read more

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Build-A-Bear is so fun for all ages. Weather you are taking your 4 year old child, or you are 57, they make it a fun, interactive experience for all! I love how personal they make it here, especially if you get an employee who truly enjoys what they are doing. If you enjoy fun, immersive experiences, maybe checkout Build-A-Bear, (and you get a stiff animal on top of the great experience)! read more

I was here with my husband BOB D to make an adorable and unforgettable bear for Charlie and Tobey when the most ultimate disrespect occurred. Everything was going fine when the dreadful employee grabbed the bear and stuffed it with so much aggression that my children feared for their lives! She then filled it up until it exploded before our eyes! I washed cotton out of my childrens hair for days! When I said, that is not nice young lady, she began crying and spit in the cotton! I am disgusted that she is still employed by this establishment. They really will hire anyone. Maybe I will get a job here to pay for my childrens therapy after such a horrific and traumatizing experience! I won't say a name directly, but it rhymes with Pepheny. read more

This Build-A-Bear is located in the Brea mall. I received a newsletter saying that it was new so I decided to go here to avoid the crowds in the Orange and Mission Viejo branches. At the time they had a lot of everything that was available, so I managed to get the plushie that I was requested to purchase. There was almost no line and they had pretty much a full stock of everything. The staff was nice and conducted small talk with me in the normal way. read more

Build-A-Bear Workshop - Toy Stores Near Me - Brea, California

The staff was so great. They made my 3 and 4 year old feel part of something so magical and we had a great time. We waited about 35 minutes to enter since there's an 18 person limit but I didn't mind. It almost made it more pleasant and organized than pre-covid. I was much less flustered getting out bears all dressed up, named and stuffed. The store is very clean. Highly suggest! read more

I absolutely loved this place, brought my 5 and 7 year old daughter here and they loved it, The workers were also very nice and even sang for them(They coincidentally have the same birthday) I really liked this one worker Sybella, she was very nice and helped. Would recommend. read more

Took my little sister here for her 4th bday.. horrible service! The cashier was SO RUDE and really made my experience here not good at all. I'll be taking my sister to downtown disney location next time. read more

Always love Build a Bear Workshop. This is a beautiful new location with a great selection of animals and accessories for all occasions. read more

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The staff at this location needs better training (not all but some). Product knowledge is low, the stuffers seem to need practice on the machine, where and how to place stuffing, my bear was ripped in the stuffing process. Staff does not sew well, if you go in with a pre-built bear to add a sound just rememeber the staff has to restitch it by hand. Still with that said, I gave them 4 out of 5 stars because while this location has some problems - it is a fairly new location (maybe open for about two weeks). I'm assuming some employees are new hires and still getting familiar with everything. The staff at this location are all super friendly and helpful, they seem to love being there and even though there was some issues they take care of the customers. read more

We went in on a weeknight right before Halloween to get the Pumpkin Bear with the light up face. The entire experience was very pleasant and our little guy loved how animated the staff was. I think he actually left with a crush on the sales clerk because she was so sweet and interactive. It's not cheap when you think of buying a stuffed animal but it is so much more than that, it's treasured memories made with your child. read more

I am absolutely thrilled to have a Build a Bear in my local mall! The staff at this store is extremely attentive and shows great kindness. Staff goes above and beyond to give you an experience you will always remember. Very clean and organized and a great selection of animals! I decided to make my Christmas gifts this year at this store and add my grandmothers voice inside the bears and gift them to family members. Staff was so helpful with recording the voice memo from my iphone and it came out great. Very happy with my experience and can't recommend this location enough!!! read more

First timers. Kids were excited. They got to choose the saying that goes inside the bear. The outfit and extra accessories to go with it. Service from the employees was really good. They were helpful & kind with exciting attitude. Also they didn't mind that my wild kids were touching everything (we were placing everything back in its place, so chill it) Ahah they were excited and being loud little kiddos. Only thing is that the $$Price$$ ouch! keep that in mind that you'll be spending a good amount of money for all the extra that goes with the bear. Nice experience &memories with our kids but don't plan to go back again. Also they stopped playing with their bears (WOW!) GRR! read more

Best customer service ever, one of the employees named Lauren help me and friend out with making a bear. She was wonderful, she has great customer services skills and knows how to make people's day. In my opinion she deserves a raise for all the hard work she has done. I will for sure go back and get another one of these little guys!!! This location is awesome and they know how to treat their customers right!!!! read more

The cashier Cheyenne was extremely rude to me from the moment I walked in the door. She wasn't helpful, she argued with me about a sale, then she completely ignored me and walked away. This is a place where lots of children go and she doesn't have customer service skills to be around children. I'm never going back to the brea store again. read more

Just annoyed. First the ridiculous line for their pay your age thing. Happy I didn't bother to try and stand in line for that. Came back today and they're doing some type of filming so they closed the store for the day. All the girl could say was sorry like she could care less with a little side head whip like one of those emojis which looked funny when she did it. I chuckled. Definitely miss the one at Downtown Disney. Not the same. read more

Brea Mall is our local build a bear store, so we go there frequently for my daughter's build a bear animals and characters. So in August we went to this store for the birthday bear. We were told they didn't have any. My daughter had to get something else. Today we are in the store for a Dr. Seuss, Mr. Grinch build a bear. Guess what? No Dr. Seuss build a bears available. What do you have at this store? Oh we have one more Dr. Seuss on my back already stuff sorry no discount for it being the last one and it's already stuff. Thanks, but no Thanks my daughter wants the fun of building her bear. Customer service was horrible walking in the employees stood around chatting it up until my daughter interrupted their chat and asked for help. The purchase ended with mediocre customer service with the cashier only because she knew we were pissed off about them not having a bear, again. She thought by having another employee, who may have been the assistant manager there, to see the purchase through, would help if I asked again or commented about the lack of build a bear. What a disappointment, again. The two stars are fore the employee that helped my daughter build her teddy bear, she had good service with my daughter. read more