I'm a patient of Dr.Cooper's going on ten years. He is a truly excellent doctor that really cares about you...and your eyes. I moved out of Escondido, California, years ago, but still return to Dr. Cooper for my yearly eye exam. read more

My family has gone to this office for 32 years. Dr Manell was amazing and took great care of all of his patients. A few years ago, Drs Cooper and Breen took over. I was given inaccurate measurements for my contacts and went through problem after problem, going through six month's worth of lenses in about two months. When I called and explained my situation, I was told I was able to see Dr Cooper, but there would be a charge. B.S.! Their prices are already ridiculously high for frames and lenses, and now I have to pay for you to see what your office did wrong?! Dr Manell never charged me to follow up with any issues I had, he appreciated us and treated me like family. Being looked at as a dollar sign and not a lifelong loyal customer is why they lost my business. Today, my mom told me that she called Dr Cooper's office to cancel her appointment. Betsy told her that she had cancelled 10 times in 22 years. My mom told her she had been with them 32 years, and what does it matter? Betsy said due to her record, she was not allowed to schedule appointments any more until the day of. Who the hell does that?! Who does she think she is?! I have never heard of anyone having the audacity to say such a thing to a customer, especially one of 32 years. This office is terrible and I hope anyone that reads this decides to take their business to an office that understands customer service and doing what's right, as well as what it means to appreciate your patients. read more

Rude and incompetent front desk service. Since the old optometrist left (Dr. Menel), it has really gone down hill. The doctors are ok, but the front desk staff doesn't track appointments, forgetting to input them into their system, loses records, and has issues with professionalism. The prices for glasses and contacts are well overpriced, leaving one to wonder if the office gets a kickback. Overall, I would find another group in Escondido if your insurance allows it. read more

Yeah.... $160 for a contact exam is ridiculous. That's probably how they afford the free coffee and keep it so nicely decorated. Don't get me wrong, Michael is nice and professional, but the cost of an eye exam, I just can't get over. If you plan on spending $300 on contacts, go here! I should've just stuck to Walmart. Sincerely, An unhappy client read more

I've been a patient here for almost ten years, and my spouse has been since childhood. It's a good professional office, and they get you in and out for checkups quickly and thoroughly. The frame selection is so-so. They take VSP. read more

Had my first appointment the other week and was very pleased. This is a well established, beautiful office and fully staffed. Dr. Cooper spent nearly two hours with me as a first time patient and was very thorough. They all had good bedside manner and coffee read more

I found Dr. Cooper through my insurance. It was the first time I have used his office. Very convenience hours and nice office. Staff is wonderful too. I have to admit, I was really impressed the service I received (new contacts). Dr. Cooper and his staff worked with me to ensure my contacts were a perfect fit. He let me try 4 different pair to find the perfect fit! I would have thrown myself out on the street! Thank you Dr. Cooper! read more

I just had my second appointment with Cooper Optometry (after letting several years slide between visits!). This time I saw Kimberly Michel, and was just as delighted with her as with Dr. Cooper. The online scheduling option made it very convenient for me to get an appointment without having to remember to call during business hours. It was a very clear cut, easy process (not always the case with some websites.) I was seen very promptly after arriving. Dr. Michel, like Dr. Cooper, has such a great balance of friendliness and professionalism. I felt that there was plenty of time to get all my questions answered, and felt very confident that she knew her stuff. I had a couple different options as far as glasses went - the pros and cons of both were explained very clearly. I never felt I was being "sold" one option over another. I felt the pricing was very reasonable (a relief as I don't have insurance for vision.) Highly recommended. read more

Dr. Cooper is very professional. But one particular member of the staff should go. She brings down this practice. Lauren and Misty are friendly and approachable. But, seriously, Betsy MUST go! She brought down my review by two stars. That's how much she affects this business. read more

For years, I had been going to an optometrist in Poway. I live in Escondido so when someone recommended Dr. Cooper, I was very excited. I think Dr. Cooper is excellent and have no hesitations about him at all. Although he is the best optometrist I have ever been to, the demeanor and work ethic of some of his office staff are making me go right back to my former office in Poway. read more

Very happy we found this optometrist. The appointment was on time, the staff was friendly, and Dr. Cooper took the time to explain what he saw with my and my son's eyes. His office didn't try to upsell us glasses either. They printed out our prescriptions, explained our vision benefits, and let us make our own unpressured decisions. So nice! read more

The customer service is not professional! They are rude and on top they can't get their schedule right. They had scheduled me for an appointment at 3:00pm. Since my drive was 14 miles away I got stuck in traffic so I called letting them know I would be a few minutes late and they said I did not have an appointment scheduled because it got canceled?!!! I don't understand how my appointment got canceled when I received a text message clearly confirming my appointment, time , and date. It's unfortunate the front desk is unorganized and very rude. I liked the optometrist and was willing to drive miles. They sure lost a customer! read more

I see Dr. Cooper once a year for my exams. He's very pleasant, thorough, detailed, but understandable. I recommend!

My husband and I both saw Dr. Cooper and were really impressed with his thorough eye exam. The office was really clean, the staff was very personable and I would certainly recommend this place to any family or friends. read more

Awesome doctors...great office, excellent service! They are efficient and speedy. I always get an appointment right away, they see you at your appointment time, no waiting and they will make sure you get what you want at what you can afford when picking glasses. I love Dr. Cooper but his new addition, Dr. Michaels (I hope I'm remembering her name correctly) is an absolute doll and super sweet! I love this office, their staff and the care me and my husband get! read more

Great staff- clean, high tech equipment and the doctors really take their time to explain things. A+!

Dr. Cooper is excellent, thorough, and clear. I have the CRT lenses, and although it's taken some time to find the right one's, he has continually worked hard to find the best one's!!! read more

Dr. Cooper was excellent and very comprehensive at both examining and explaining the problems with my eyes. Staff were good and seemed competent. They allowed me to take home some glasses to compare the look with my wife. All in all a very easy and straightforward experience. read more

I saw Dr. Cooper for new contact and glasses prescriptions. His attention to detail is great, and he discusses his knowledge in a way understood by those not in the field. However, I would not recommend this place to anyone. I had several bad experiences while coming in and calling. Once I called and Betsy answered the phone, I then explained my request and she said she would call back the next day with Dr. Cooper's message. That call was made on Monday, but I had to personally go into the office on Thursday, because no message was returned. I was able to pick up the box of sample contacts, and was lied to by Betsy when she said she had called me earlier to inform my box was ready for pick up. Now, I know they don't have the wrong number, because they had called my cell phone before for other appointments. Hence, I was perplexed by this odd response. Their front counter staff is lacking a respectful and professional demeanor (except for Roxanne and Maria), making it extremely difficult to recommend this place to anyone. To put this experience into perspective, I had been to the dentist and medical doctor the same week: it was a night and day experience with the level of professionalism, genuine care, and connection with the doctors not received at Dr. Cooper's office. read more

I love Dr. Breen and the care I receive. I have been a patient here for 25+ years. My only complaints aretheir office hours and the prices for their glasses. I must say, though, they have handled any problems I have ever had with my glasses at no charge. That means a lot. Overall, a good experience. read more

Dr. Cooper and his staff have worked with my family for many years now. They are professional, courteous, and always looking for ways to provide the highest quality care for our eyes. read more

Dr. Cooper's office is very professional and accommodating. I have always admired how they take care of me especially in situations where I need something fixed or repaired on my glasses. In several instances I have had emergencies and Dr. Cooper has had me drive down to the office, once even after hours to look at my eye. In this case I had a detached retina and he referred me to a doctor that had me in his office the next morning. Dr. Cooper is truly a gentleman and I really appreciate his personal concern for my eye care. Bart S. read more

I found Dr. Cooper through a family member's recommendation. I see him for my annual eye exam. He is very thorough. I've been completely satisfied with his care and service as he takes the time to explain everything. I highly recommend him. read more

Dr. Cooper is OK. Buy stay away from buying your glasses and frames here.

Dr. Cooper and his office staff are all professional and knowledgeable. He was able to diagnose and treat a problem very effectively. In addition he went the extra mile to respond to my insurance company's numerous questions. Even when they required him to produce paperwork a second time that he had already sent them. I highly recomend this office. read more

I have been a patient of Dr. Cooper for almost 20 years since we moved to Escondido. He is very competent and professional. I had radial keratotomy(RK) surgery done back in 1990 by a surgeon in SD and originally saw him just for follow up. But, over the last 6-7 years, my close-up vision started to get worse. Treating/prescribing for eyes that have had surgery can be challenging, but Dr. Cooper has helped me with progressive lenses glasses and more recently with converting to progressive contact lenses. His office has a website where you can schedule an appointment online and you get a text the day before reminding you of your appointment. I have been very happy with the care I receive at Dr. Cooper's office and highly recommend him. read more

First visit. Our insurance stopped covering our previous optometrist and that did us a favor -- all except for the time spent finding Dr Cooper. Very professional office and staff. Exam was thorough and the Dr took the time to answer all of my questions about flashes and floaters. read more

Dr. Cooper and his staff are great. They are nice, happy, friendly and most of all knowledgeable. They all were patient, thorough and and worked with my son. I have to say the best we been to. read more

Just saw Dr. Michael J. Cooper' yesterday, and he was as good and thorough as ever! My husband and I have been going to Dr. Cooper for years, and he is probably the most patient optometrist in the world! He explains everything clearly and does the examination thoroughly. These days it is not all that easy to find a doctor who actually listens to you and does his best to help you find the right lens/contact lens. I have recommended Cooper to my colleagues. read more

DR. Cooper is Great! Front desk very personable and very willing to assist

Horrible. Besides being ridiculously over priced the staff is unfriendly and rude. They keep you waiting forever yet rush you through the routine. The staff ladies watch you try on glasses and get annoyed when you don't like the first pair. In the actual exam Cooper is nice, but also just wastes a lot of time talking. Go here if you want to wait forever to take a mediocre exam and have to pay an arm and a leg for it and a bad selection of frames - only to have them screw up your order in the end. Go to walmart. read more