Been seriously impressed with these guys! I have been going to one of their competitors for a while…read moreand while everyone there was super nice, I just felt like I was getting screwed on service. So much so that a bicycle manufacturer knows about it. I broke my chain whip on a Monday evening and decided to try and new shop on a whim and ran over to pull a cassette off a wheel. These guys took care of it instantly. Three days later, I was having some bake issues and within an hour of drop off, one of their lead techs was already on the phone with Sram having a replacement overnighted. Definitely above and beyond! Pretty stoked on their work and attention to detail!

Have stopped by Pine Mountain Sports two different times while coming from Northern California and…read moreboth times they've been able to help me with quick adjustments with my bike and sent me on my way to ride! Appreciate the support with my bikes!

I came into the store yesterday and it was pretty organized and clean. I was in my old running…read moreshoes and walking near the shoe section when an employee, Mikayla, saw my old shoes and showed me the running shoes. She let me try on a few more pairs and was great, even showing me the deals that were there. Good store and, as far as I'm concerned, great employees!

I love the staff in our local Dicks. Just went in to buy an air cap for our raft, walked up to…read moreMike, and he literally just handed us one. Said, "You're good." Now this is why I moved to Bend 9 years ago from LA. Management please give Mike a pat on the back.

This is a cool store. It's in the "old mill District" of Bend, and when you see the building, you…read morecan see why they call it that. It's a great store, two stories, with lots of goods. Clothes, shoes, outdoor gear, hiking gear, freeze dried backpacking food, energy bars, if you are looking for something for the outdoors, you will find it here. I bought a bicycle sometime back at REI, and it did me very very well. I'm on a "road trip", so I didn't buy anything today. Prices are definitely on the higher end, but hey, you get what you pay for. If you are an REI member, you get offers, and discounts throughout the year, and a rebate in the form of a gift card based on the amount that you spend every year. Not a bad deal. I really enjoyed the store. Thanks.

REI is REI no matter where you are, just based off of the building at this location alone, this one…read moreis epic. What a cool freaking building and location.

Top notch service from an archery professional. Glad we stopped here to get my so. His first…read morecompound hunting bow

The Sportsman's Warehouse (SW) in Bend, OR sells Columbia PFD Rambler shorts with an attached $50…read moreprice tag. An internet search revealed that many other stores currently list them at half off that price, clearly closing them out for the end of summer. SW online lists these shorts as a clearance item and offers them on sale from $31.77 - $45.00. I purchased them and another item at the store only because I had a $50 gift card from a previous promotion, and I was passing through Bend. Until the next day, I failed to notice that I was charged $85 for the $50 shorts that other stores are closing out for $22-$32 and SW online is closing out for a $31.77-$45. I then called while 30 miles from Bend, with no plans to ever return there. The answering clerk stated that PFG had raised their price. This is a questionable claim, because Columbia manufactures these shorts and offers them for $50 on their website, and SW online and other retailers are offering them at clearance prices. The clerk then informed me I could only receive a refund for their having overcharged me 70% by coming in. That would cost me far more in time and driving expenses than the $35 that SW stole from me. I escalated to a manager who claimed company policy would not allow a refund over the phone due to "risk". He could not articulate what this mysterious "risk" was despite online and phone credit transactions being a worldwide routine business practice. I claimed that SW must find it more acceptable to cheat a customer by overcharging them than to possibly expose the company to this mysterious "risk". Presumably for lack of a reasonable reply, that mid-level manager claimed there was nothing he could do. I requested to talk to someone who could make decisions. After about a minute, the manager returned to our call and stated that members of upper management weren't available, but "they would tell me the same thing." He offered me a $40 gift card and stated that is all he could do. Clearly, that solution ensures any refund I receive of the money SW stole from me be spent on heavily marked up merchandise at SW. Apparently, cheating a fixed income senior citizen (and perhaps many other customers) by overcharging, knowing that a high percentage of customers cannot economically return to the Bend, Oregon store, is acceptable business practice by SW, a corporation worth $43.7 million. Representatives of the Bend, OR SW store ensured that a "risk" does exist, but it is the customer that incurs that risk. I will ensure that my future purchases are made elsewhere. Being short of options for restitution, I will spend the $40 gift card and not a dime more, I will post negative reviews on every possible site such as here and Google and Yelp, and will be filing a complaint with the Consumer Protection Division of the Oregon Department of Justice. Please help me to ensure that SW's unacceptable business practices cost them far more than the $35 they stole from me.

I have been shopping at Gear Fix for about 4 years and have been very happy with all I have bought…read morethere. Items include a self lifting kayak rack, used kayak, paddles and PDFs. A very good selection of quality used clothing. Last year in preparation for walking the 500 mile Camino Pilgrimage in Spain a light weight down sleeping bag and bag liner for under $100. plus a number of small items. Today a very nice light weight nylon belt and a new in the box pair of Yac-tracks at half price, $20 instead of $40. The staff is friendly, helpful and well informed. They carry a limited selection of good new gear. My prize find was a Vintage LL Bean 100% wool jacket with a few very minor flaws. for $50 two years ago. They also offer free clinics on outdoor equipment use and repair. They also have great end of season sales. As a outdoors person for 60 plus years all over the US and abroad I am very impressed with them.

The young men who work here have beautiful manners. They helped me work through several changes on…read moremy bike, and never broke a sweat . Chatty, smiley, funny . Thank you so much . Tanner, Chris, Steven ...not sure of other names.

Defective product defective company. over priced junk. Has…read moreno business honor. wont stand behind products. Far to expensive for off road dependability. products fail. Buy and beware.

From the owner: At Freespirit Recreation, our goal is simply to reinvent the rooftop tent from the ground up,…read morecreating industry-leading designs that help our customers elevate their adventures. That means we create awesome materials, fantastic designs, and quick setup times (60 seconds or less). From extreme-weather Tri-Layer tents, to one button push automatic setup, axle-less trailers, annexes, and awnings...you name it, we are in the business to create it. Everything we do is designed around our customer. Located in Bend, Oregon, our fanatical team is made up of dedicated outdoors people: designing and building quality, innovative products that make it easier and more comfortable to explore the planet.

Just want to give a shout out to Cami who helped me today. I had a return that was purchased…read moreonline with a friends and family discount. She was so kind and helpful. Wonderful customer service!!!

I am a big fan of the Columbia sportswear line of products and you appreciate the various retail…read moreoutlets that they operate. This brand offers a very high level of consistency as well as customer service. Top quality products at a reasonable price point so to speak, service to buy typically outstanding group of employees. Having been a regular shopper at the location in Sellwood, I was a little concerned I would lose some of that service that I've been accustomed to at the show and location however my fears are put to rest easily on my first visit to the Bend location. My first experience was with one of the management team - Brody - and I cannot day enough great things about my interactions with him. My family and I will be back!