We walked in off the street and were immediately helped. We were looking to rent two hard tail…read morebikes and take them to close by Phils Trail. The staff were so helpful in making sure we knew where to go and what trails would be best for our level of biking. We had the best time. Prices were also very good compared to other places that we called! Would return here in a heartbeat and hope I get the chance to!

Thoughtful and honest team. My most recent visit was for a Mountain Bike tune up and I was…read moreexpecting to need to update a few parts of the bike but instead of trying to upsell me they reviewed the bike and really all I needed was some fresh oil and a good wash. They also gave me a few things to keep an eye on for next season. Super knowledgeable team. I've also visited for bootfitting and other random needs and always am met with a team member who is helpful and not pushy.

Outstanding Service! Just went in with a bent boot buckle…read more Daniel fixed me up at no charge. Thanks!

Excellent service and customized assistance. I needed some adjustments on my brand new race ski…read moreboots. And no problem at all. I got great value in a short amount of time.

This is a cool store. It's in the "old mill District" of Bend, and when you see the building, you…read morecan see why they call it that. It's a great store, two stories, with lots of goods. Clothes, shoes, outdoor gear, hiking gear, freeze dried backpacking food, energy bars, if you are looking for something for the outdoors, you will find it here. I bought a bicycle sometime back at REI, and it did me very very well. I'm on a "road trip", so I didn't buy anything today. Prices are definitely on the higher end, but hey, you get what you pay for. If you are an REI member, you get offers, and discounts throughout the year, and a rebate in the form of a gift card based on the amount that you spend every year. Not a bad deal. I really enjoyed the store. Thanks.

Beware unmarked tariff price hikes when buying goods! The price you pay is NOT the price on the…read moreitem. I recently purchased a new climbing harness at this location. The rack was a little disorganized and I found a harness I liked and checked the price on the box: $94. When I left the store, I noticed I paid $104 for the item! I returned to the store and did a price check and was told by the clerk this was a tariff price increase and they never bothered to update the sticker on the item. They claimed they had the correct price on the shelf, not the item. (Due to the disorganization of the shelf, it was hard to tell which item was which and I went with the price on the box.) Please consider updating signage to warn of tariff price hikes or something to better manage customer expectations and avoid wasting time.

Knowledgeable staff, friendly and truly interested in helping you find what you need without…read morepushing sales on you or upselling.

This store has a real neighborhood/local vibe. Staff spends time with the customers. Mechanics…read morewilling to discuss options, very helpful. Good selection of bikes and all things related to bikes. Good info on local trails. If I was a full time Bend resident this would be my go to shop.

Great selection of used outdoor gear, from shoes/boots to parkas and shells to climbing gear and…read moresleeping bags. The stuff is definitely pricier than you'd find in a thrift store but usually much better quality from upper-end brands. There's a full service ski and bike repair shop area in back too, and lots of good advice is dispensed here on the regular. Counter folks are always upbeat and helpful too. Laid back but pro vibes. Local treasure, IMO.

GearFix has done a great job curating a good selection of used gear. We all know that quality gear…read moreis expensive, and I have certainly found myself not using everything I have. It's been cool to see things get new life! It's also been a good spot to find some quality gear and give it another shot. Swung through today and found a nice Prana raincoat for $50. Great shape, and a good option as the winter weather rolls in.

Went there looking for work shoes and also show shoe for our winter tour in February, the sales…read morelady was very helpful and nice and recommended couple of other shoe store that has a larger selection of winter shoes and boots. I found a great deal on slippers and my wife got her work shoes, couldn't find mind due to the limited sizes.

I was visiting Bend from San Francisco for Christmas. I stopped into FootZone on Christmas Eve to…read morereplenish my Altra's. WOW! I had the best experience with Colleen. She's an absolute all-star in every way ... knowledge , expertise, impeccable listening and communication skills, and lastly, FUN. Her energy and enthusiasm were infectious. Colleen's the real deal. I left with 3 pair of shoes! Socks too. Having worked as a leader at Nordstrom for over 25 years, Colleen embodies the character of flawless customer service. Bravo Colleen! Thank you! John

Without a doubt this is the best bike shop in Bend. The employees are super friendly, helpful, and…read moreif you have a small problem that just needs a quick fix, they either don't charge for it or charge a nominal price. I bought an e-bike from another store in town and it had nothing but problems. They could never resolve the problems, so I took it to Hutch's. After a while, they recommended I go with a different bike and get a refund. They did not try to hard sell me on one of their bikes at all. I did see one I liked in the store and bought it. Not one issue for over a year. When I did take it in, I was told it is still under the warranty. I can't praise this business enough. They know how to treat customers, work hard to get you back on your bike as soon as possible, and always have a smile for you! They are a 12 on scale of 1-10!

Friendly, knowledgeable staff willing to spend time with us on a new bike purchase to ensure it got…read moreoutfitted correctly. Recommended.

We had a terrible guide & no real tour, apparently something has changed since prior trips. We paid…read moreessentially for a 2 hr bike rental around Bend with no information of use from our "guide." Our friend had done 2 prior tours with Scott as tour guide & said they were fabulous. Sadly, he was NOT our tour guide & if you are the owner, you should know that your new "guide" needs some help on how to give a tour.

Did the short and sweet tour with Scott. Had a blast and learned a lot. Highly recommend doing this…read moretour as soon as you get to Bend!

I bought a CVT rooftop tent off of Facebook marketplace which didn't come with the mounts. I didn't…read moreknow exactly what I should do because I was just getting into the roof stuff. I had them install a rack which went flawlessly and I love it. I also ended up buying the mounts from them which I didn't even know I needed until they explained it to me. Very informative at the main store. I went over to the other store to pick up the mounts and when I tried installing them, it didn't fit on my tent. Very close just a bit to snug. I went back to the store and asked them if there was anything they could do. Turns out, it wasn't the mount that didn't fit, just the rails on the tent were a little warped. In the same visit, they belt sanded my 8 pieces of the mount which after trying to mount the tent again, went perfectly. Very appreciative of their willingness to help me out especially because I didn't know much. Wouldn't recommend anywhere else to do stuff for your car and truck racks.

Fast, efficient, well stocked and knowledgeable!! All that for a fair price. Just call and talk…read moreto Matt, he will take care of everything!!

These folks REALLY saved me on July 1st: I was staying at Black Butte Ranch for a week, had driven…read moreup so we could use our Specialized bikes which we love instead of renting like we did last year: I had a problem with none of my gears shifting even tho my SRAM app said my batteries were good; turns out the brake batteries were dead; Ian and Gary at Project Bike assessed the problem right away and I was on my way in 10 minutes ! Wished e had this shop & these guys in Tucson ; simply AWESOME ending to what started as a bad day !!

My BF bought a brand new bike from them and from day one had shifting issues. He kept taking it…read moreback and they "adjusted" it for him, only to have the problem continue. Multiple times back, never fixed the problem. The last time they tried to upsell him a whole new drivetrain for $1500. Took it to another shop in town, and they said derailleur was grossly out of alignment and wore out his chain and cassette. So basically PB was gaslighting BF for 2 years saying nothing was wrong when the bike was set up like trash from day one. Obviously they are not competent mechanics or they would have fixed this immediately. Instead they just wanted more parts business by letting him destroy his bike.