If you buy online don't expect any communication from this guy! I don't know about the in store experience, but I couldn't get any response from the owner, Marty as to the status of my order. Read on...I saw a ski I wanted to try on their website, but it was 3 years old and was curious why they had it. After several calls with no answer I gave up. Shortly after, I received a call from Marty saying he saw I had called. We had a nice conversation about skis and the industry and I asked if he could sell the ski a little less and he gave me a descent price so I took it. He took my visa card on the phone and said it would be shipped right away and I would have it by Friday. A week later with no ski and no email for confirmation, I called the store several times with no answer. I was busy at work and my girlfriend offered to call. She didn't get through either, so she emailed. The next day with no email response she called several times and he finally answered with a disgusted voice "why do you keep calling!" She replied, "why don't you just answer then". She asked about the skis and he said "why didn't you email me" and she said "I did, you didn't respond!", then he said "they were shipped 2 days ago". She asked for the routing number and he gave her a USPS number that when queried read "a label had been created, awaiting item". So it didn't seem it had been shipped! I checked the number a few days later on Monday and Tuesday (almost 2 weeks from order) and it said the same thing "awaiting item". So, I called Tuesday several times with no answer and finally left another message asking "what's going on with the skis Marty, credit my Visa if you haven't sent the skis"? Wednesday with no response, I checked the routing number and it is due for delivery...in MD. I live in CO! So the routing number either wasn't correct or they weren't shipped! Today, Wednesday I received the skis! The thing is, why didn't he just communicate with me? I was about to file a dispute on my to my credit card. read more