Had to make quick copies for a presentation and the staff assisted me with cut and paste process to…read moremake my final presentation a success doing my crunch time. Way to go!

I needed large copies of a floor plan and my usual place was not open on a Sunday - so in a pinch I…read morewent to Office Depot. While they turned the copies around for me, I sadly did not check them at the counter and they had cut off half the floor plan. Monday, I am in a different city in a meeting with the planning team ad I unroll the floor plan copies and they are cut off! There was plenty of room on the page for the whole plan to be there but the person who copied cut them off. My bad for not unrolling them at the counter and trusting they were done correctly. So, I had the original drawing and was forced to leave that with the team. Upon return to Austin, I took the plans back to the store for credit. The counter person never once apologized for the mistake. She looked up the order - I had my receipt, the work order and my handwritten instructions with me for the return. She said sorry, it is locked, I can't return it. I said, well can you at least give me a gift card? She tried and said I can't give you one it's locked and she turns the computer screen to me to show me, she said I can't credit your card, I can't give you a gift card and I can't give you cash back- I said, "Well, I'm sorry to inconvenience you, but you greatly inconvenienced me at my meeting and I want my money back." She said, I didn't make these copies, I didn't do anything. I'll give you a number you can call. I said, Can I speak to the manager? She said, Rudely, "I am the Manager and I'm the only one on duty". At this point we are at the main counter and she is just staring at me and I said, Well, are you going to give me the number? She said, I'm getting to it. She told me I was rude to her, I asked well tell me how I was rude to you? She said, because you said I did this, I didn't do anything to you. I said, "Wow you sure could use some customer service training," the You I was referring to can mean "Office Depot" and not you personally, don't take it personally! To which she raised her voice made a face at me and rudely said, "I've been working here five years!" An apology would have been nice, you know. I'm going to try the number she gave me. Had to give one star but wouldn't give any if that was an option.

I visited this location for a curbside pickup in early August. It was the only store in Austin with…read morestock of the KN95 masks I wanted. I felt their curbside delivery was a bit slow compared to the order fulfillment acknowledgements. At the same time, it was tax-free back-to-school weekend there was a a steady if slow stream of foot traffic while I waited the 10 minutes or so for my order to be brought out. I got a steal of a deal on the masks, which made it well-worth the wait. I'm not sure what the in-store experience is like, but I am happy enough to try them again.

Fed Ex drop off?? But we cannot take laptop computers. It's really a silly loophole that for smart…read morecustomer service you should fix.

jamie jamie jamie!! she deserves 10 stars and a management…read moreposition!! had it not been for her i would have left the store empty handed and a bad review. she listened to what i was saying and gave me a straight up answer and offered multiple solutions to my problem. she was able to multi-task (as it seemed she was the only employee working the entire store) by assisting myself and others all at once. that's a rare ability these days! i bought what i needed and left feeling good about the time and money i spent. thank you, jamie! the world needs more people like you!

Horrific Experience here just to purchase a set of $7 pens. I decided I needed some new .7mm pens…read moresince I had a lot of writing to do. Needing them so soon, I drove to Office Depot to purchase the pens. I parked, went to place a to-go order at Loro next door. Walked back to Office Depot, purchased my Sharpie Gel pens then returned to my car to find an AGGRESSIVE man waiting at my car, a BOOT on my tire and he Demanded $100 to remove it. I genuinely felt threatened. Despite being a customer of OFFICE DEPOT they demanded the money from me. I can't believe Office Depot partners with A Predatory , Aggresive towing/booting company of this nature. I no longer will support Office Depot and will be emailing corporate about this horrific experience. Completely ruined my weekend all because I went to go buy a set of pens instead of ordering them on Amazon. You can view my receipt I was a customer and this still happened

Chris the printing manager was so very helpful!! He helped me print out labels for an anniversary…read moreparty, last year. I was very happy with the results!

I'm here every week utilizing the incredibly convenient services at this location. It was so…read moreawesome to get my TSA pre check done here! Moreover I can't tell you what a time and mileage saver it is that I'm able to ship out USPS AND FEDEX without having to separately drive to those individually waiting in those hellish lines. I almost don't want to share the secret! Special shout out to Dianah who often helps me at the shipping center. She's so lovely and helpful. Thank you!

Horrible!!!.. customer relations skills nonexistent from the young black male manager…read more He had more authority energy when trying to work out a small issue, than he did I'm here to help energy. Had the nerve to say the words "ITS NOT GOING TO CHANGE" w authority when I was trying to find a way where I can get printed what I wanted printed WITHOUT providing all my personal info including my home address just to get done what I waited 20 minutes in line to get printed. Since I was not willing to provide all of this personal information just to get something copied, he refused me service unless I submit to the personal information in full demand. No basic effective communication skills let alone a "higher up" skills. This location also seems HALF STOCKED, going out of business vibe!

Hot garbage!! Stood at checkout for 20 minutes to be told she can't laminate 2 pieces of paper…read morebecause they are closing in a hour . It takes 30 seconds to laminate

don't send your international packages through fedex. I send an important documents through fedex 1…read moremonth ago it's not delivered yet. called the customer service multiple times not getting any response

The FedEx store in Sunset Valley - Austin, Texas offers excellent customer service - very helpful…read morestaff.

Awful customer service. I waited for about 30 minutes before someone helped me while three male…read moreworkers stood around. Zero stars if I could but the guy greeter at the door was pleasant and tried to be of assistance but told me he can only stay at the front. Chris, the guy they sent to help me was very rude and pushy. I'm glad I was able to get the Dell Laptop I wanted but I rather drive to another location for better customer service and friendly faces! You've been warned.

I bought a computer system and the geeks messed it up. When I brought this to their attention, they…read morecalled me a liar and started asking personal questions. The "geek manager" was not nice at all and made no effort or offer to try and fix the problem they created. They wanted ME to spend more money to fix a problem they created!!!

I have a small mail-order business and I've been using Print Graphics the past four years as my…read moresource for t-shirts, hats, coffee mugs and a few other miscellaneous items. They are superb at helping me with artwork, finding the right suppliers and getting my products manufactured quickly.

I was able to make a color copy of an image. They make the copy for you. It's on a city bus route…read moreso getting there was convenient.

Very slow. Deliveries, especially, are ALWAYS 1-2 days delayed. The store employees can't help you…read moretrack down your packages either. It's getting so ridiculous that our entire street knows their packages will be delayed every single time. 0/5 stars if possible. 1 job...deliver...can't do it.

Great store! Great Customer Service! Monica was super helpful and she knows how to get things done…read more She helped me get exactly what I wanted, and fast. I've been coming to this location for decades. Highly recommend. :)

The staff is amazing! Ted, Irma, Savannah all are top notch. I LOVE going in and they help my…read moresmall Etsy shop keep shipments delivered on time.