When I first started using Antihero I loved them, they were attentive, listened to customers and when an issue would come up they would take care of it and take ownership of it. My most recent interaction with them was not great and their customer service seems to have lapsed. They sold a product that they didn't follow through on and after they finally refunded me they just said here is your refund. No admitting to not providing the item/service that was purchased, no apology and no accountability after I spent hours in a live show not to get what I purchased. After I said thank you for the refund but that I was disappointed there was no acknowledgment or apology they just sent me a thumbs up. The customer service used to be much better. Good luck. read more