I needed large copies of a floor plan and my usual place was not open on a Sunday - so in a pinch I…read morewent to Office Depot. While they turned the copies around for me, I sadly did not check them at the counter and they had cut off half the floor plan. Monday, I am in a different city in a meeting with the planning team ad I unroll the floor plan copies and they are cut off! There was plenty of room on the page for the whole plan to be there but the person who copied cut them off. My bad for not unrolling them at the counter and trusting they were done correctly. So, I had the original drawing and was forced to leave that with the team. Upon return to Austin, I took the plans back to the store for credit. The counter person never once apologized for the mistake. She looked up the order - I had my receipt, the work order and my handwritten instructions with me for the return. She said sorry, it is locked, I can't return it. I said, well can you at least give me a gift card? She tried and said I can't give you one it's locked and she turns the computer screen to me to show me, she said I can't credit your card, I can't give you a gift card and I can't give you cash back- I said, "Well, I'm sorry to inconvenience you, but you greatly inconvenienced me at my meeting and I want my money back." She said, I didn't make these copies, I didn't do anything. I'll give you a number you can call. I said, Can I speak to the manager? She said, Rudely, "I am the Manager and I'm the only one on duty". At this point we are at the main counter and she is just staring at me and I said, Well, are you going to give me the number? She said, I'm getting to it. She told me I was rude to her, I asked well tell me how I was rude to you? She said, because you said I did this, I didn't do anything to you. I said, "Wow you sure could use some customer service training," the You I was referring to can mean "Office Depot" and not you personally, don't take it personally! To which she raised her voice made a face at me and rudely said, "I've been working here five years!" An apology would have been nice, you know. I'm going to try the number she gave me. Had to give one star but wouldn't give any if that was an option.