Very unprofessional. The company does not respect their customers and is quite disorganized. One member of their team tried to help, but ultimately they really let us down. Below is the email I sent them, that remains unanswered:
Hi *****,
Help me get this straight, because my current perspective leaves AlphaGraphics in a very negative light.
We told your team we had a budget of $1500. The response I received was that the quote for the basic wrap (that did not include all the component removal that you listed in your quote) would be $1200 and the additional graphics in a limited fashion could be done for an additional $300.
Your team said that was tenable and to come by the office to select the right colors. We came by later that day as planned and your team was not prepared, nor was it prepared the next day when we had rescheduled. Finally we came over on the third day and selected colors.
Several days later we finally have a quote back and the $1200 has jumped to $5000-$9000 (for a wrap job that includes removing panels which we specifically did not ask for) and the $300 for simple decals (including simple circles and lines) jumped to almost the entire budget at $1334.
I highly encourage you and your team to rectify our experience immediately, and to escalate this to your company's owner. This is a very competitive market for your business, filled with companies that will take our request for scope seriously and quickly. Without resolution we'll take our business elsewhere, sharing the experience we've had with your team. read more