Took the Megabus from White Marsh to NYC and back, and was fairly pleased with the experience. There is very little leg room, so it is definitely worth paying extra to get seats with more space. If you choose the front seats on the top level you get plenty of space and a big window. The first leg of the journey went smoothly, but our returning bus was pretty late getting to the NYC stop, so we had to wait around for nearly an hour. read more

9/11/2020 Grand rising to whom it may concern. I scheduled mega bus as my mode of transportation from DC to Philadelphia to record a pod cast in reference to synchronistic experiences. Arrived at the bus stop 10-15 mins prior to departure understanding that if I'm not on time I can/would be left. We board the bus the driver of bus number DD 608 comes up to speak to the passengers clearly a very nice gentleman I mistook what he said as he came down the isle I thought he said he had cookies to pass out passengers near started laughing. As he departed down the stair I says to him Create Yourself a Peaceful one down there (a greeting I started extending to people as they would depart from my presence last year) he thanked me and went on down. He's pulling off form the destined stop the direction we needed to head called for him to make a U turn I sat on the top deck above the drive as a co-driver lol. As he was getting ready to back up due to a tight turn. This young female runs up to the bus taps on the door just as he was going to back up of course He's in motion to hit this turn then the highway. The s$&$ hit the Fan she jumps IN FRONT OF THE BUS!!! He's unableto move because she's trying to get on the bus 1St she's late 2nd the establish for pick up was passed. She would not budge at first we thought she had been hit. Clearly he wouldn't have done that the police said as called never came. 25-30 mins into this FIASCO the police finally came up. Someone pulled up got out this black car with this orange vest #please don't let it be found out he was associated with Mega Bus and took that long to respond because he wasn't sitting to far from the action. It took 3 law personnel to move her. The young man driving the bus remained so PROFESSIONAL. He deserves recognition for his stance.!! Create yourself a peaceful one Billie read more

if I could give their customer service less than one star I would. I bought a trip from Baltimore to New York leaving Saturday at 12:15pm from White Marsh park and ride to New York. I arrived at the bus station at approximately 12:03 p.m. and waited for the bus but the bus never came. Another passenger who had just come from another White Marsh bus stop location approached me and asked me which bus I was waiting for, I told her that I was waiting for the bus to New York. She said oh I think you're at the wrong bus stop the bus stop that I just came from was the New York bus stop. So in a panic I rushed over to the other Megabus White Marsh bus stop location. At this point it was about 12:12 or 12:13 p.m. but by the time I got to the other Megabus White Marsh bus stop a bus was leaving so I rushed up in my car and honked my horn to talk to the bus driver. The bus driver said that his bus was going to Washington DC and that I had missed the bus going to New York. So I reached out to Megabus customer service and was told that the next trip will be leaving four hours later and that I would have to pay a $5 fee. I asked them if they can waive the $5 fee or give me a credit towards another trip on another day. They told me that they wouldn't be able to do either. In my opinion this is poor customer service. I don't know how you get along this far as a business operating the company like this. Especially when your bus Depots are not clearly marked which was the issue here. I will not be riding with Megabus ever again and I do not recommend them to anyone. read more

Worse bus company ever. Always changing drivers mid trip. Always late, terrible communication. They aren't in a hurry to get you to your destination. Go with another bus company. Try Peter Pan, Go Bus, I had much better results. read more

I took Mega bus recently from White Marsh to New York and back. I have no complaints! The bus left on time both times and we arrived on time both times. No complaints with their driving. It was smooth sailing both ways. read more

Waited 90 minutes in the freezing cold for a bus that never came. No information and no customer service. Avoid!!!

Wish I could give this a ZERO! On July 26, 2017, I purchased a bus ride from New York to Baltimore. 72/73-8016-072617-M21R-1630-NEW-BAL When I purchased the ticket, it mentioned NOTHING about a stop in Delaware. During the ride, the driver informed us that she had to drop off passengers in Delaware. She also informed us that she had reached her 10 hour maximum hours of driving for the day. She said that legally, she could no longer drive and could not take us to Baltimore. We had to wait until a relief came. Several passengers called customer service to no avail. The driver had to save gas. Therefore, we had to sit on the bus in the DARK with NO AIR! The driver said that policy states that she could ONLY turn on the air and lights every so often to preserve the gas. WE all felt that the driver maxed out her time intentionally. She drove VERY slowly from New York to Delaware. WE waited for a few hours until a relief came. The bathroom spelled extremely FOUL and made me sick to my stomach. After traveling from the Maldives, this ruined my entire trip. I was completely EXHAUSTED and sick. The added smell did not help at all. I would like a FULL REFUND!!! read more

My husband and I traveled to New York City to see Micheal Moore's Broadway show The Terms of my Surrender, which was an amazing show and highly recommended....but I digress. I read a ton of reviews about the Megabus, as this was our first experience with it and I wanted to know what I was getting myself in to. I had myself so worked up over the negative reviews that I was just sure it was going to be a disaster- and I couldn't have been more wrong! Both our bus out of Baltimore and New York City left within 10 minutes of the time it was supposed to, and both arrived to the destinations within 10 minutes of when we expected to. The bus itself was pretty clean (much more than the light rail we traveled on last weekend to get to the O's game) and the seats were fairly roomy. We purchased the reserved seats and had no trouble being able to sit in those reserved seats- in fact, the upper deck was quite sparse, so we weren't all crammed in. Both drivers seemed to travel safely, as we had a very smooth ride. Sometimes public transportation scares me because you are trusting someone you don't know to transport you safely from one place to the other, and both drivers did just that. When we left New York, right after the tollgate, we did have to pull over for about 10 minutes, as the driver said he needed to call his supervisor, and then a mechanic, as the bus had a warning light that he was concerned about. He let us know what was going on as it was happening and I for one was thankful he checked it out then and didn't wait for us to break down on a bridge, or in the middle of traffic. I was impressed with his level of concern for all on the bus. We found the White Marsh Park and Ride lot to be very spacious with plenty of room to park in. We did travel on a Wednesday, so I imagine the weekends to be a bit more crowded, but thought there was plenty of parking spaces available. We placed the parking permit in our dash and came back to our car being in perfect shape, just as we left it. All in all, this was a great experience- my husband and I traveled from MD to NYC for $49 total for both us us, round trip- you can't beat that! We will definitely use this transportation again in the future! read more

I have used this bus service several times when pinched for cash or schedule. I am usually not impressed. My most recent trip with them was no exception. This bus service is unreliable and unorganized, and today those traits were especially prominent. Midway through our trip our driver informed us of a "ten minute detour" because he would be going over his hours. Although I understand that legally drivers cannot go over certain number of hours, a company should be able to prepare and plan for this and not leave its customers waiting on the side of the road for however long. Today after waiting over a half an hour we were informed that another bus would be coming for us, but would not be able to fit everyone aboard. So in a fashion I can only compare to that of the stewards in titanic she informed us that women and children would be boarded first. After switching to this bus and waiting another twenty minutes we were informed we should switch back to the original bus with a new driver. There are certain things such as traffic etc that i can understand but every issue I had with this trip was due to the complete disorganization megabus operated with. Their customer service and standard operating procedures are abysmal. read more

Our bus drive that was only 2 1/2 hours turn into 4 hours.stopping for hours in Baltimore because they over booked the bus to Philadelphia putting us on coach instead of mega bus like we paid trying to squeeze ppl on the bus when we already hit the capacity the worst ever read more

I have had some awful and some good experiences with Megabus. What I like about Megabus is the parking is free and the bus is comfortable, when you get the regular Megabus instead of the little commuter van. What I can't stand about Megabus is the horrible customer service. Most times I have had to wait 30-120 minutes for the bus to arrive. A couple of times it didn't. I understand there will be traffic and shift changes, etc., but why are paying customers treated badly because Megabus didn't consider providing another bus. Also, we cannot change or cancel a reservation within 24 hours. Megabus, life happens. Work, family responsibilities and emergencies mandate change of plans. I don't doubt they have reasons but, it is poor customer service to be so inflexible and inconsiderate of the loyal customers despite your problems. Finally, I dislike that Megabus doesn't provide a venue to contact someone who can listen to our complaint/concerns and either do something about it or provider some commensurate compensation. MEGABUS YOU CAN AND SHOULD DO BETTER FOR OUR CUSTOMERS. read more

After having read so many negative reviews, I was extremely skeptical about my first ever trip using Megabus. I had purchased tickets for megabus due to pricing and time constraints in New York. The route traveled was from Baltimore to New York. The bus took off about 5 minutes after it was scheduled to, which isnt a problem for me at all. The bus was extremely clean and the air conditioning was just right. We hit no traffic and arrived in New York in exactly 3 hours. The bus departed at 6:30am and to my surprise, the west lot parking lot was almost full even though it was early. So get there a little earlier just in case. When it was time to return that same day (I was only going to be in NY for a full day), I arrived at the bus stop about half an hour before departure, and was one of the first ones in line. The bus stop is a couple of blocks away from the closest subway, so it is recommended to begin heading back early. The bus was already waiting for us when I arrived (about 30 mins before departure time), so that was good. Same story going back down to Baltimore. Clean bus, and normal air conditioning temperature. Other than hitting some traffic, the ride was pretty quick. For the amount I paid, and from my experience, I would definitely recommend Megabus for this route. read more

We are stuck on the bus from hell with one if the worse drivers ever. We are running very late tonight but in addition to that, the driver is all over the road swerving and driving erratically. On the brakes, off the breaks, he seems so unsure if himself. I have never had such a poor experience as riding the Mega Bus. read more

Horrible service. There was no WiFi, even though free WiFi was advertised everywhere on the website and bus itself. And when I asked the bus driver about it he was completely unhelpful and said he knew nothing about it, didn't know if it was working or not, and didn't know the name of the WiFi network or if it needed a password. The bus was also absolutely freezing for the entire 4 hour trip. I had on two coats the entire time and was still extremely cold. Other people had clothing and coats draped over them as blankets to try to stay warm. This was definitely not a comfortable or enjoyable bus ride at all. read more

We took the bus from NYC to Whitemarsh mall drop off on Sunday, August 19, @ 4:30pm- the driver from the get go was trying to eat- using one hand on the steering wheel. She closed and opened her lunch bag at least 6 times, and each time she would swerve into other lanes . She also looked like she was having a hard time staying awake- rubbing her arms, hitting her hands against steering wheel and the passenger in the row over confronted her about seeing her close her eyes for way too long , the driver also scraped the side of the bus while going through an easy pass toll booth. One trucker honked his horn to warn her to get out of his lane as did another passenger car another time. I was never so happy to have gotten off this bus in one piece . You can call 888-368-7238- this is a govt agency to tell them about Megabus read more

Of all the bus companies leaving out of Baltimore with service to NYC and other big cities, Megabus offers the most convenience for people who live north of Baltimore. The convenience of being picked up in White Marsh over downtown Baltimore is great. NYC buses leave from the White Marsh park and ride. When i took my bus on a saturday morning, parking was atrocious, so i made my own spot. I was afraid to park outside of the designated lot for being warned of towing and tickets. When I left on a Tuesday, the lot was half empty. So plan ahead and get there early to guarantee a spot. There is also a printed sign you put on your dash to notify you that you are a megabus customer. The customer service was lacking but whatever. There is some kind of system they have devised where you get a number before you board. So don't do what I did and just sit in your car until you see the bus coming. Go up to the bus stop and get yourself a boarding number to get a better seat. The ladies working it were kind of rude and were like, if you dont know what numbers were talking about, dont worry about it. Ok, sheesh. So i waited in line, and boarded the bus and squeezed my way into a seat. There is no overhead storage on the bus, so pack what you need in a small bag and stow any additional luggage in the bottom of the bus. Sit downstairs, less turbulence. The bathrooms are decent. The ride is pretty speedy. Be warned, the buses going other places like Philly and DC leave from a different area than the park and ride. read more

!!warning!! the coldest ride ever!! do not take megabus unles you want to be in a freezer. on bus dd698 the ac is colder than ice.. and the driver would not turn the heat up under the drive. do not buy and i repeat do not buy this was on a ride from nyc to dc read more

****UPDATE: Nov. 2 - Megabus has credited my credit card for my missed bus, and also for the bus I had to pay for the next day. Thank you Megabus.**** Megabus sucks! I understand that accidents happen, and busses run late. I get that. BUT I had purchased a ticket for my son to get on the bus in White Marsh. It was the most expensive ticket of the evening busses. The bus was 45 minutes late. Ok. Traffic. Fine. We said our goodbyes, and my son got in line to get on what looked to be a very crowded bus. I waited in the parking lot because once he got on, I saw he went upstairs and was standing. He got back off the bus. I went over and they did not have any more room! The driver apologized and said to call Megabus, but that my son could not get on. The driver said "we took on extra passengers in D.C." WHAT???? You took on extra passengers and gave MY sons seat that I ALREADY PAID FOR to someone ELSE? Are you kidding me? So we had to bring my son back home... he missed work the next day and we both tried contacting Megabust with no luck. I emailed them and he called. Calling they say to email and email they do not reply! Their customer service SUCKS!!!!!I will NEVER use them again!!! They only have one star because I had to give a star... otherwise ZERO STARS!!!! read more

Another disappointing experience with Megabus. I had to change my travel date due to weather conditions. Most of my travel route is currently dealing with a blizzard. Megabus should have cancelled the trip outright themselves. But they didn't, no surprise there. So I followed the steps online to change my reservation. The system took me through the steps to find my old reservation, trade it in, and book a new ticket WITHOUT crediting me the old ticket. I only realized the system wasn't crediting me the first ticket when I checked my bank account and saw the charge for the first ticket still on the account. I immediately sent an email to Megabus asking them to correct this. I followed up by calling their extremely unhelpful customer service line: Call 1: the agent hung up on me and refused to connect me to a supervisor. Call 2: the agent connected me to a supervisor. The supervisor said that the only way I could get the first ticket refunded would me to email their escalation department at inquiries@megabus.com. I had to rephrase this question multiple times before the supervisor would confirm that yes, whoever is at the other end of inquiries@megabus.com does have the power to refund. Call 3: the agent says I can't be connected to a supervisor unless I tell the agent why I'm calling. I tell the agent I called ten mins before and was connected without giving details. The agent connects me. The supervisor again says that only inquiries@megabus.com can refund the first ticket. The supervisor says all they can do on the phone is offer a validation code for the full cost of the first ticket. This validation code will be emailed to me in 3-5 days. I ask why the delay, why not email now? The answer is "it's policy." I ask what happens if I don't get the code, or if I get it and then try to use it in a few months and it doesn't work? The answer is "call back for further information." I caved and accepted the validation code. We'll see if I actually get in and it's actually functional. I went with this option instead of petitioning their inquiries email because everything I read online suggests that this email gives form responses in order to frustrate customers into giving up on their actual issue/refund request. Tl;dr: Megabus is an exploitative company, only too eager to fleece their customers. Don't give them your money. read more

I rode Megabus with several friends for the first time on 9/22/12, roundtrip from Baltimore (White Marsh) to New York City. The first issue is that White Marsh is not Baltimore! It is not easy to get from White Marsh to Baltimore City. 2) There isn't nearly enough parking at White Marsh. The lot designated for Megabus passengers was full when I arrived at 8am, with additional cars parked in inventive ways. I took a chance and parked in the MTA Park and Ride lot, and all day I was worried that my car would be towed away or ticketed when I returned. 3) There is no shelter or seating for waiting passengers, so in extreme cold/heat or rain/snow, it would be uncomfortable. 4) There are no signs to tell newbies what to do. There was an attendant there, but she was busy staying out of the sun, so she was between 2 cars, seated, and hard to see. If I hadn't read reviews online, I would not have known to find her and check in to get a number. Many people didn't. Once on the bus, the ride was fine. I don't know if the Wi-Fi worked, because I don't use it. The legroom was excellent, and the temperature was comfortable. We arrived in Manhattan on time. Leaving Manhattan, the departure point was different from the arrival point, and this was communicated adequately ahead of time. The departure point is in a poorly-lit area, and if I had been traveling alone, I would have been scared to walk there. We waited in line, again at the mercy of the elements with no shelter, nowhere to sit, etc. On the ride home, the bus broke down in Delaware, a little over an hour from White Marsh, at 10:30pm. We were initially told that the next bus from NYC would pick us up and take us to White Marsh. We knew that wouldn't happen because our double-decker bus was full, and the next bus probably would be, too. Several Delaware State Police officers stayed with us to make sure that mayhem did not ensue when everyone couldn't get on the next bus. Thankfully, people were trying to remain calm and upbeat, because it was completely out of our control. At the urging of the police, the driver called for a status update, and we were informed that an empty bus had been dispatched from DC at 11:30pm to take us all to White Marsh and on to the final stop in DC. We sat on the side of the road for 4 hours! The police brought us bottled water, and we could use the rest room on the bus, but it was uncomfortable and we had no idea when we would get home. All the while, we were worried about our cars being towed away for being in the MTA lot after hours. The next bus from NYC was full, as expected, so no one got on. We waited and waited, and finally the empty bus arrived around 2:45am. We got back to White Marsh at 4:00am, instead of the scheduled 11:50pm arrival. Anyone who planned to use the MTA bus to get home was out of luck. Luckily, our cars were still there and hadn't been ticketed. If you can afford to use other transportation options, do so. I can and I will. I feel that Megabus should have had a better plan in place for breakdowns, such as a contract with a local charter bus company along the route to rescue stranded passengers. Stuff happens, but they should have been better prepared for it. read more

Standing in the cold waiting for a bus that was supposed to leave thirty minutes ago. I would be fine with that--delays happen--but the one Megabus representative was rude and completely unhelpful, saying she didn't know when our bus would be here, and proceeded to walk away as people asked her more questions. I don't believe that they have no idea when the next bus will be here. Like it's not 1985; we have GPS technology now. If they told us the bus won't be here for another two hours, we could at least go to a nearby restaurant and grab food. But they play dumb because they can't be bothered. It's bad enough to not have enough buses for your routes, but the complete lack of communication is even more problematic. Also, heating lamps would be nice. read more

Did someone say Mega? Well this is a mega deal if you want to travel for cheap from destination to destination with fair as low as $1 if you book it in advance. I used Megabus this past weekend to travel to NYC for NYE and I had very few cons about it. For those first timers be sure to arrive early at least by a half hour, my bus was suppose to leave at 1:45pm and it took off at 1:20pm because everyone was already there. The trip didn't take as long as expected and there was a enough room for those who boarded early to stretch out across 2 seats. There's a bathroom and space to store your luggage and carry on bag. The only real con I had was that when we arrived it was raining and driver laid my non water proof fabric bag in a puddle when he could have clearly put if off to the side for me to grab it or placed it in a less saturated area on the ground. So yes my items inside the bag got wet and luckily my friend I was visiting had a dryer. Oh and when you arrive be sure to look for marked signs stating which bus is which or look for Megabus workers in blue jackets to check your reservation number. read more

I booked a trip to New York City for myself and girlfriend via Megabus. The bus was scheduled to depart Baltimore at 6:10 am. Needless to say the bus never arrived. We stood in 30 degree weather for over an hour past the scheduled departure time, at which point I called Megabus. They placed me on hold for an additional 30 minutes at which time they informed me that they were unable to locate/contact the bus. We made the decision to just drive as we were attending a wedding, so were under a time constraint. I called Megabus the next day to dispute the charge. They informed me that their policies do not provide refunds for late departures (over 1 1/2 late and was unable to provide an eta). I then ask under what circumstances do you offer a refund, they were unable to answer the question. Megabus has lost my confidence and business. They offer a decent product but inferior customer support for issues that are well within their control. The telephone customer service representative was rude and unprofessional. I would choose another option if planning to travel by bus again. Note to the people who've had a similar Megabus experience, they will never issue a refund so dispute the charge with your credit card company, you will be successful almost every time. read more

If you value your time, money, and/or your life NEVER RIDE WITH MEGABUS. Ride greyhound, bolt is, maybe even hitch hike(you might actually making it to your destination faster). Terrible customer service. Severe lack of communication and a great ordeal of time wasted. A 3 hour ride will turn into a 7 hour ride with megabus. Save your money. read more

If I could give them 0 stars I would. Bus never came, customer service (when they weren't hanging up on us) kept going back and forth saying it was cancelled, then it was just late, then it was cancelled again. Was supposed to pick us up at 4:15 and we finally gave up at 6:30 after waiting in the sun for 2.5 hours. Called customer service for a refund (which they won't give you) and they said the bus is still coming, it's just late and will be there at 7:30 and then they (the supervisor) hung up on me. For all I know, that bus was imaginary. Will NEVER use them again. Don't waste your time or money! read more

While were dropping off people in Whitemarsh and picking up more people to go to DC a passenger went to the bathroom and while he was in the bathroom someone tool his seat. Drivers were busy chitchatting and let too many people on the bus. We went 15 minutes out and had to turn back around! Total of 30 minutes and then an argument with employees and the costumers involved for 30 minutes. Not to mention Wi-fi didn't work, plugs didn't work. DO NOT USE MEGABUS!!!! read more

Our ride from Baltimore to New York on Sunday morning was fine so I questioned the bad reviews. But getting home on Sunday evening was a nightmare. After waiting in the heat for 45 minutes past departure time, we were put on a contracted bus from another company with great confusion about who should be on this bus or not, people getting on and off. The driver was asked by a passenger to review the destination to all passengers before leaving but he did not. Up front was a pair of loud wise-cracking women, and lo and behold, halfway home, the driver exchanged places with one of these women and went to sleep. No explanation to the passengers for this change. She was a poor driver, seemed that others were honking at her, at one point sounded like she drove over something large. She did not seem to know where she was going, tried to spread some papers out on the steering wheel to look out while driving at least 70, and missed the exit for destination lot. She and the others (driver and friend) thought that was a great hoot, and she almost turned into opposite lane traffic trying to get back. This is after midnight, with a full bus with families and kids already an hour late, of course no power or Wifi on the contract bus so some people may not have be able to recharge phones etc. Never again... read more

After taking the megabus a handful of times, I've always waited AT LEAST 15 from departure time to actually leave, once was about 40 min. This morning was a different story, I was approaching the bus at my EXACT departure time and the bus pulled away. When I went to talk to the employee there, my phone still said 9:50 which was the exact departure time, so they must have shut the doors at 9:49. I even waived at the driver and he didn't even look my way! This is absolutely ridiculous. Since when is there not even a 2 minute grace period, even when you see passengers walking toward you! This will certainly be the LAST TIME I EVER TAKE THE MEGABUS! read more

I had a very pleasant experience traveling to and from NYC for my bachelorette party - based off the other reviews I thought it as going to be terrible but it was fine! read more

It's bus service, so I think you have to expect a fair amount of interesting characters who are your co-passengers. And there always are:-) But I've taken Megabus twice from the White Marsh location to NYC and found it pretty easy. Easy to book (but the longer you wait....as in the night before for a quick trip up, the more likelihood that the more desirable departure times get booked up). But that said, still pretty easy. Once in NYC, I changed my ticket to come back a day later...well I should say purchased a new ticket because they are non-refundable. But it was easy to do from my phone while walking in NYC...so the site's pretty friendly and easy to figure out. Where you get dropped off is not where they pick you up for the return trip....and the return trip area is pretty isolated. There are no benches...just sidewalk with lines going to Philly, Baltimore/washington, Boston etc. And with not much around it, it's not like you can sit in a café or Starbucks for a bit....so be prepared and get there early to cue up but not too early. One time I went and stood outside in the freezing cold rain for 1.5 hours because there was an accident and the bus was delayed. I thought my fingers and toes were going to fall off that trip as there is no shelter and no where to get inside from the cold. This past trip, it wasn't as arduous, and the lines on the sidewalk and assistance from Megabus personnel seemed more organized. If you get annoyed with noise, I'd recommend bringing noise cancelling headphones or an IPod...but it's a pretty cheap way to get to NY ($35 each way)...which is a lot cheaper than Amtrak and not a whole lot different in terms of time and experience. I'm sure there are pros and cons....but the next trip I take to NY, I'll use Megabus. read more

We took the Megabus from Annapolis to New York this past Thursday. We had a connecting bus located in White Marsh both on the way and back. Both legs of the trip there were fine. It was quite bumpy and the driver did make an unexpected stop at one point which he never explained to us. We stayed overnight in New York and rode back the next day. The bus was there at 4:30 as it was supposed to be. However, when we got back to the White Marsh connecting stop, there was no bus to be seen. The bus we were on was headed to Washington DC and we clearly purchased tickets that would have us switch buses to get back to a park and ride in Annapolis. We called the support line every 10 minutes and each time were told "there is no documentation showing a bus from White Marsh to Annapolis in our systems. Please call back in 10-15 minutes if your bus still has not shown up." Our bus was supposed to pull off at 7:50 PM. We waited until 8:30 PM until we decided it most likely wasn't going to show. Mind you, it was 15 degrees out (during the polar vortex) and we were freezing the entire time. Not to mention, there was another young lady at this bus stop waiting to get TO New York via Megabus. We ended up having to Uber back to Annapolis from White Marsh that night. When trying to report the issue, we were given their support email address which was a bust as well (I kept getting a return message that the email could not be sent due to some unknown error). I even tried to leave a review through the emails they send out as a company asking for feedback. However the first question in the questionnaire for each specific leg of the trip was "did you take this trip?" I selected "no" for the trip from White Marsh to Annapolis and was then "locked out" of all the other surveys. While I am super frustrated that their customer service team seems quite nonexistent, I did get to and from New York and enjoyed my time while there. However, I probably would not use Megabus again or recommend it to anyone else. read more

We rode the Megabus from Annapolis to NYC on a Thursday. We took the double-decker, which seems like a good idea to fit more passengers, but truthfully made the ride up top very wobbly and unstable feeling. On the way there, we arrived about 30 minutes late and couldn't get off the bus at the right stop because of an "unexpected hold up"- no further explanation. We get off and enjoy our day. Coming back to the bus stop, there was no sign for Annapolis so we had to ask multiple bus drivers for help, sending us to 3 different lines. Finally, we get on the bus and they don't even turn the lights on so many of the older adults were tripping up the stairs and over things in the aisle. We finally begin our trip home and it seemed as if the bus driver was falling asleep the whole ride-drifting between lanes and off the road MANY times. He ran more than 20 cars off the road. Many times he would drive 60 MPH and slam on the breaks and start going 30. Eventually, for the last 2 hours of the ride he never went over 25-30mph, on the highway, where the speed limit was 65. Vulgar music was being played the entire ride home-Im guessing to keep the driver awake...The WiFi did not work for any passengers, although it was promised online. The bathroom was very small, tight, and unclean. No sink/soap for washing hands, only a small thing of Hand Sanitizer. No toilet paper either. We arrive at the first stop-White Marsh, where the majority of the passengers got off. We then hear the driver on the phone with someone saying how we are running behind schedule by about an hour and he hangs up the phone angrily and started complaining that he didn't want to drive all the way to Annapolis. This made the remaining passengers very anxious and nervous for the remaining hour ride home. This hour was by far the worst part of the trip. The drivers music was turned up even louder, and the driving just went even more downhill. He drove off the road into the grass multiple times and was switching lanes every minute. Multiple cars drove by honking and swerving to avoid getting hit by him. The driver did not keep the passengers updated on why there was an hour and a half delay or when we would be back. This was by far the worst experience I have ever had on a bus trip and I will not be using Megabus again. read more

Just got home from New York. The bus from White Marsh this morning had a tire issue. Fortunately there was another bus brought in so we only had a 20 minute delay. The people on the bus that came from DC? Not so lucky. They sat on the doomed bus and waited three hours for a replacement. I know that to be fact, because coming home, two women across from us told us what happened. And said that Megabus customer service didn't give them a refund. And charged them for changing their return trip home (7:30 pm instead of 4:30 pm, when they'd only arrived in New York at 1:30 pm thanks to that delay). About the bus coming back. It stunk. As in, it smelled like the inside of a diaper pail. And the free wifi is a joke. I had error messages from every website I tried. Couldn't even read email. I don't get the fascination with Megabus. Ain't doing it again. read more

Would love to give a zero!!! Awful experience . My 5am bus from White Marsh to New York was 20 mins late! Took the driver another 30 mins to leave white marsh... about half way there the driver said he need to stop at the rest stop to retrieve a co workers credit card, said he was just going to be a minute but he was more than 20 minutes delaying our trip even more .Once we got back on the road he started to slow down to less than. 10 mph than the posted speed limits.Then he pulled over again and said he can no longer continue to drive us to into the city because his shift was done and we would have to get onto another bus. The bus that was going to continue our trip only had room for 16. My bus was full, so everyone was fighting to get on the new bus. I was fortunate to get on this bus but not in the reserved seats that I paid for.. I had tickets to a 10 am show in New York and missed it because my bus was over 2 hours late . I missed my show, the only reason why we went to New York! Sad thing is that other passengers said the bus driver pulled this stunt several times before... asked for a refund and it was refused I paid $50.00 for this trip! Should have gone with Hunt Valley motor couch or Gunther , which is the same price and received better service!!' You suck Megabus read more

Don't know why so many people have issues with megabus but we just used it on april 1st and it was only about 15 mins late but we arrived in nyc on time. Bus driver was friendly and even made a joke with us when we were pulling off telling us that we were on the bus to boston instead of new York. I always reserve seats for morning buses. We seem to never have a problem with that. The one issue I did have is that the bus already had quite a few people on it and seats were spread apart leaving the fiancé, kids and I to not be able to sit together but we were close enough. Next year I think ill reserve seats. Other than that it was a smooth quick ride to nyc. The megabus stop coming back to Baltimore is a different story. The people who work there always seem to be rude and not once did they update people on where their bus was. I believe our bus was about 30 mins late coming home but we made it back 20 minutes late which isn't bad. All in all ive never had much of a problem with mega and will continue to use them read more

I purchased Megabus tickets for a trip to New York City because of their flexible schedule and cheap prices. I also enjoyed sitting on the upper level That was pretty much the only positive experience of the trip. Our bus' air conditioning was on full blast and the driver wasn't able to turn it down so we froze for the entire trip. There also wasn't any toilet paper for the entirety of our ride to NYC, which due to traffic took over 5 hours. 5 hours on a bus with the temperature set in the 50's and no bathroom. Not fun. The leg home was slightly better but still stressful. We were waiting in line for our 6:10 bus to Baltimore when I found out that Megabus doesn't always have enough seats for everyone so you can be bumped to a later bus. At 6:30 I went to ask someone from the company what was going on and no one had any answers. We were finally able to get on a bus at 7:00 and were only an hour late getting home. Although, I liked the flexibility of the hours and the cheap prices, I think next time I'll take the train. read more

We have used Megabus in the past, with no real complaints. However, this trip has cost them our future business. We were traveling from NY to Baltimore, on the 1130 a.m. bus on 12/28/2017. Per Megabus policy we were at the location more than 15 minutes prior to the departure time. The temperature outside (where you always wait for Megabus), was about 19 degrees Fahrenheit. At 1130, one of the employees (who was keeping warm in a company vehicle), came up to tell everyone that the bus was running 20-40 minutes late. They had nowhere out of the cold for anyone to wait, not even the bus that was sitting for a noon departure to another location. We were already frozen from being in the elements, having arrived "early/ on time" 30 minutes before. We were also told, by another employee, that this route has been late for several weeks in a row. No adjustment had been made to correct this, no plans for what to do with customers in bad weather with a late bus, no logistical change to move a bus from one route to another (there were 2! NY to DC expresses queued up). When we asked what we should do about the children (there were quite a few in this bus), we got a shrug. Then he got back in his warm company vehicle to wait. They were callous, rude, and uncaring in their behavior and treatment of their customers. Their blatant disregard for the safety of those in their care is unacceptable. Avoid Megabus. read more

The bus was 35 minutes late on the trip leaving White Marsh, it was not a "megabus" and did not have WiFi or outlets. The return was over an hour and forty-seven minutes late leaving New York. We were left standing in the cold, with no updates. When we asked the megabus employee there he never answered directly, but said once he didn't know where the buses were, and later that they would arrive in minutes. It was still another 30 minutes, when another person driving a car marked "Megabus" showed up. My friend went over and knocked on his window and asked if he knew what was going on. He said he didn't know where the bus was and he was the driver. Again we got no updates, until the driver came over to us and said the bus would be there in about 5 minutes. It was still another 20 minutes. It was 9:15 before we were allowed to get on the bus. There was also confusion because the people waiting on the 9:00PM bus had already started getting in line. Again no good communication. The bus didn't leave until 9:47PM. I would have to think twice before I would ever ride the Megabus again. read more

Customer service SUCKS. Not even an address for the pick up location and the lady was a JERK . Wow never had such bad costumer service in my life. Glad I almost missed the bus because I couldn't get an address. I've NEVER had this problem with Greyhound... read more

I have taken this bus twice to NY, been 2-3 hours late both times. Customer service is a nightmare