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    BoltBus

    2.7 (526 reviews)
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    Trash stuffed in window
    Ellen D.

    Don't be fooled, Bolt buses are basically Greyhound buses painted black. You will still feel like you are riding The Dog. The one we took from Greenbelt to NYC was nasty-dust, filth, gum, trash. The outlets on the entire left side of the bus were not working and the driver indicated this was a longstanding issue with this particular bus. The driver was cool and things ran on schedule. The bus on the way back from NYC to Union Station was a bit newer and cleaner. Bus was on schedule again and the outlets all seemed to work this time. The Wifi was iffy. It was slow and kept cutting out. The Washington Deluxe is cleaner and nicer and similarly priced. Given a choice, I would pick the Washington Deluxe next time. Tip: Figure out if your pick up location is first or last (as there are usually multiple pick up spots and the bus fills up) and try to get an A boarding position to secure a seat together if you're in a group.

    Gabrielle P.

    Long story short... decent bus ride for GREAT PRICE! Bus is equipped with bathroom, no faucet, only hand sanitizer...where some might argue it's cleaner. Outlets were blah--one out of two didn't work and the one that did was very flimsy. Some of the lights and fans didn't work either. One semi big concern of mine was the delay in boarding from DC Union Station. But the bus driver made it on time. Pretty smooth ride--- fairly empty which surprised me because the bus is soooo CHEAP! The bus isn't luxury, but it gets the job done well. Also, my boyfriend and I were running early to our scheduled bus departing at 1pm from 11th st and 36th Ave in NYC... and we were able to hop on the 12:30 bus. Nice deal! All in all.. great ride for the price!!! I'll be using Bolt Bus again.

    Ciara G.

    I've got a window seat, a footrest, WiFi (spotty but still it's WiFi) and working outlets on a 4hr+ bus ride from DC to NYC so no complaining here. Actually, I could do without the urine smell that is coming from the bathroom.

    Instead Of A Blot Bus We Traveled On This
    Merv J.

    My First Review Well My List Of Complaints Bus Left Half arrived Late Left An Half Hour Late Wasn't A Bolt Bus, it was a Yankee Candle Were no outlets But did have wifi but had parental controls which rendered the wifi useless to me,Netflix & YouTube Were Blocked Scheduled arrival was 12:45am Arrived 1:10Am Have To load & unload your baggage yourself

    This door opened and closed constantly like a rattling from a tornado. I was miserable my last trip.
    Gregory G.

    I have used their service from Washington, DC to NYC in the past and it was okay. My last trip makes suburbia look like a HELLISH place to live. The bus driver didn't turn on the A/C until 1/3 of the way into our trip after letting a non-English speaking mother with 5 kids take the remaining seats. These kids ranged from 3-15 years of age I assume. The two 5-year old boys were fighting the entire time and interrupting me and the other gentleman. The bus should have a policy on parents sitting with their kids. If airlines try separating kids and parents more terrorists will be found in everyday America. The bathroom door squeezed incessantly as the bus moved.I tried everything including tearing the cover off of my magazine and sticking it in the door then playing bathroom monitor. A hot bus, fighting kids, a squeaky door - I am DONE! It seems this bus service is cheapening its price, but lowering the quality of service to customers who recognize a fair price. I am not sure how I am getting to DC next week, but I am seriously apprehensive about riding this bus again.

    Girl pinning herself against seat to sleep... But also cause these are hammocks :-(

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    Page 1 of 14

    Ask the Community - BoltBus

    Where is the pickup location for DC to NYC travel?

    11th Ave between 35th and 36th streets. Across the street from the front of the Javits center.

    How easy is it to get a same day ticket from DC to NYC?

    Get on the standby line and if there's room, you'll be on the bus! If not, try the next bus. It's better to purchase ahead though. Unless you don't mind the wait. Weekends are risky!!!

    Our seat assignment seems to be in different rows - c12 and c13. I'm traveling with my daughter, and we want to sit together. Can you tell me which seats we have and can I change them if they are one in front of the other as they appear online?

    There are no seat assignments. Only group boarding assignments.

    View All 4 Questions

    Review Highlights - BoltBus

    I will be giving Bolt Bus another try, due to their responsive customer service support.

    Mentioned in 212 reviews

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    BestBus - DuPont Circle

    BestBus - DuPont Circle

    3.5(361 reviews)
    2.2 miDupont Circle

    Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

    Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

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    BestBus - DuPont Circle - My iPhone shipped back by BestBus/DC Trails safe and sound!

    My iPhone shipped back by BestBus/DC Trails safe and sound!

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    DC Path Transportation Services - Washington DC Private Car Transportation, Limo Service. Point to point, airport transfer, luxury chauffeur transportation in Washington DC

    DC Path Transportation Services

    5.0(36 reviews)
    2.0 miDupont Circle, Downtown

    My daughter was graduating from GMU and I am not from the area. However I knew that my family would…read moreall be there and to keep things as uncomplicated for my daughter's graduation day I wanted to search for transportation services for that special day. I tried Google and yep of course to look up and research different companies in the area that would service the DMV. Needless to say DCPath kept coming up and so I reached out to see if this would be an option for our special event. I sent them an email with some specifics and received a quote immediately. The company communicated effectively the plan of action for the special day for my daughter and my family. They also made sure everything was broken down and explain as far as terms and conditions. On the day of services are driver arrived 15 minutes early and advised via text that they were outside waiting. When we came out the driver was very cordial and also helpful in getting everything that we needed for the entire day loaded into the sprinter that we rented. The sprinter was very clean and up-to-date. Once we were all loaded into the sprinter the driver got us to the arena very safely and early. During the day we went to several stops before returning home later that night. The entire day was absolutely perfect thanks to DC path and our driver. The driver called and communicated all day long during different drop offs and activities that the family had throughout the day. The Google and your reviews really don't do DC path Justice as they definitely deserve a 10-star rating for providing great customer service, effective communication, excellent vehicle options, and pricing. Whether you are just looking for a ride to the airport or special events DC path is the way to go! Mastewal our driver was absolutely great. I want to thank them for making a crazy and hectic day so enjoyable!!

    Patrick and Gail are a leading and caring Private Transportation in DC…read more DC Path handled a handled a highly complex over multiple days and multiple pick-ups and drops off for 1 1/2 dozen guest to a truly important wedding in DC. What professionals and service, all drivers are Class 1 and care, vehicles were impeccable and patient for different age guests. There is no better private and confidential transportation service. AC

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    DC Path Transportation Services - Washington DC Private Car Transportation, Limo Service. DC airport transportation, point to point, hourly transportation in Washington DC

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    DC Path Transportation Services - Washington DC Private Town Car Chauffeur And Limo Service. We offer Point to point, airport transfer, hourly transportation in Washington DC

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    Next Destination Transportation - On the way to the White House!

    Next Destination Transportation

    4.7(57 reviews)
    34.3 miInner Harbor

    If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

    In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

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    Yellow Cab Co of DC - untitled

    Yellow Cab Co of DC

    1.6(251 reviews)
    1.9 mi

    After having a not-so-great experience taking an Uber from the airport to my hotel, I made a…read morereservation with DC Yellow Cab for my ride to the airport. I was able to easily make a reservation at dcyellowcab.com, and my reservation was confirmed via email. On the day of my pick-up, I was sent a text shortly before my driver arrive so I could track how close he was to the hotel. My driver Mohamed picked me up in front of my hotel and handled my luggage with care. It was a smooth ride to the airport. Mohamed was polite and professional. My experience with DC Yellow Cab was better than Uber. I will reserve with DC Yellow Cab again on my next trip to DC.

    Despite having a previously bad experience with Yellow Cab, I thought maybe they'd mended their…read moreways. So I gave them another so I booked a ride several days in advance of my scheduled clinic appointment. Today I'm waiting to hear from Yellow Cab that my ride's on the way or it's arrived. Nothing! I call and I'm told They don't yet have a driver for me but they're still looking! What!??? I find they've scheduled my ride's is scheduled to be at my home at 10:4am. The time I'm supposed to arrive at the clinic! Whomever I was talking to just kept repeating that my ride's for 10:45am. I hung up cursing. I get a call saying that cat # whatever is on the way. OK. Maybe this won't be too bad. Cab picks me up at approximately 10:37. On the way I see his meter running so I ask if I'm being charged for this ride? I most definitely am. So I'm being charged twice for the same ride! I'm totally and completely done with Yellow Cab!

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    Uber - Between the two passenger doors

    Uber

    2.4(695 reviews)
    2.1 mi

    Uber abandoned me at the airport and the app broke down. I scheduled a ride from the airport to my…read moreapartment A DAY BEFORE. I got off the plane to find my Uber driver 40 minutes away. I called him and he had no explanation except "Call Uber". BEYOND UNACCEPTABLE. I was unable to cancel the ride for another because your app thought my ride was "in progres" AND it wouldn't let me log in to make a phone call through the app or get help. Over and over again for an hour I tried to get help from Uber and couldn't reach a SINGLE PERSON. When I finally did--all they could do was charge me $30 for the trip you forced me to cancel THAT SHOULD HAVE BEEN THERE WHEN I ARRIVED and then charge me $78 for a new ride--$30 MORE THAN THE RIDE I HAD SCHEDULED. I've now paid $100 to wait an hour to get home when I should've paid $40 to not have to wait at all. They stole money from me, failed to help me when they left me stranded at the airport, finally *did* connect me with an agent only to charge me more than double for all the difficulty, and then made it impossibly difficult to even ASK for a refund--because there's no phone service for customer support. Just their circular AI and a series of multiple choice options THAT DO NOT COVER ALL POSSIBLE PROBLEMS. They're obviously trying very hard to take ZERO responsibility for your failures. So please know that I will NEVER use UBER again. I'm so done with them that I'm copy-pasting this review anywhere else that I can and giving them as many 1-star ratings as humanly possible.

    I take Uber and Lyft almost always a weekly basis or traveling to the airport…read more Sometimes one is better than the other. A few Uber options are as follows: Uberx is the basic: warning though you might end up in a hoopty. Cracked windshields or a car thats been keyed by a jealous ex. UberBlack -luxury car UberSUV for a large party. UberXl is a step up from basic. I used this one recently. I rode in a nice Dodge Durango at a pool rate. So from Union Station to my destination. However because it was pooled, I was last to go home #sadface. This guy drove slow and I mean slow! However now there are better options now, for us ladies to ride safer. Ladies you can request a female driver now!! I only had one bad experience with Uber but that was a very long time ago. I like this that i can request a female driver and feel safer. If your going home from the airport, make sure you have both apps open and plug in your destination. They prices vary. So from Dulles to home is about 25 miles my ride was only $30. Lyft was me charging $73. Also refresh your app. The rates change. So when its in high demand . The prices go up. Wait a little and see that the prices will drop. Also doing UberShare helps save . I never have to share a ride I also have UberOne which saves me money but im under a promotion period for 30 days.

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    Uber - Since i was moving, his bumper dragged along my front passenger door to my rear wheel well and part of the bumper.

    Since i was moving, his bumper dragged along my front passenger door to my rear wheel well and part of the bumper.

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    BoltBus - transport - Updated May 2026

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