Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly shipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know! read more

BestBus - DuPont Circle - My iPhone shipped back by BestBus/DC Trails safe and sound! - Buses Near Me - Washington, DC, District of Columbia

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely isn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York. read more

BestBus is now in a partnership or was acquired by DC trails. So it is worth looking at the reviews for that business as well. Took their buses twice for a roundtrip. Trip from DC to NYC was marred by bad driving. The driver was tailgating cars which resulted in frequent abrupt breaking. This sent people jerking forward and personal belongings flying. Trip from NYC to DC had better driving but no help retrieving luggage which used to be standard customer service. Had to crawl in the storage space under the bus to obtain my luggage. Also, there were no rest stops on either leg of the trip. read more

Compared to other buses (eg. Megabus), this bus is alright! There's free wifi, a free bottle of water prior to entering, and the ability to charge electronics. Wifi - spotty but it works if you're patient! It took a few minutes to load one page, so I definitely recommend downloading movies prior to entering the bus or using things offline. Definitely don't have enough bandwidth to watch movies or a show! Space - it's quite crammed for my personal preference. It reminded me of a cheaper economy airport flight in terms of space. Water bottle - much loved on a warm day! For a bus from DC to NY, this is a cheap option, but Amtrak is more comfortable! If we buy trips in advance, you can have a round trip to NY for just 80-90$! read more

See all

I was in a jam and had to get to NYC from Dc Best Bus and Vamoose filled the bill. I was impressed with the ease of booking and professionalism of the driver and associated staff. Price was more than fair, will be using this service again ! read more

BestBus - DuPont Circle - Nice bus !! - Buses Near Me - Washington, DC, District of Columbia

Took Best Bus up to New York then back to Virginia Pros: The bus has charging ports for your phone Free water at the start. Good drivers (Lee was amazing on my trip to New York) AC Cons: Arrival times- If you are on a tight schedule then it may not work for you. The seats- the seats are SUPER uncomfortable. Takeaways: Bestbus is a great service to get you from VA to NYC. The drivers are good and will get you to your destination. Arrival times aren't accurate but when you take a bus, you're at traffic's mercy. Your butt starts to hurt after awhile on the hard seats but otherwise, it's a good service. read more

I booked through OurBus but I think they're all the same company? But anyways I missed my first bus and OurBus customer service was so accommodating and allowed me to use my ticket from the bus I missed for the next departing bus. I really appreciated this cause I did not wanna pay for another ticket lol. Thank you and shout out to Pragye who was so kind to me and even called me to ensure I had figured it out! This was 100x better than the flixbus I took on the way home. They gave everyone a free water bottle, buses had ACTUAL A/C and air ventilation thank god, and most people were able to get two seats to themselves and I had a lot of bags so this was super nice. Outlets worked, wifi was spotty but I didn't really need it, and the bus driver clearly communicated everything and he also communicated when we stopped to change drivers. So much more professional than the other rinkydink bus companies. And customer service is A1! Only thing is I wish they would factor traffic into the time it says it'll take to get to NYC, it's always gonna be about 5 hours with traffic, not 4. But besides the bus driver switch, there were no unnecessary stops. Highly recommend! read more

Easy booking process through wanderu. Paid approx $25 each way to and from NYC on a fri to sun trip. The line was smooth and fairly well organized (there is no need to print out your receipt). The bus makes a stop in union station but otherwise is considered "express" and does not stop at Baltimore like many of the other major bus lines. An added perk is working WiFi as well as free water, clean seats, little trash bags at each seat too! It took 6 hours to get from dc to nyc but this was of course not in their control! Overall one of the better if not "best" busses out there - pun intended. read more

Exceeded my expectations! The bus was on time, the driver was friendly and helped us load our luggage onto the bus, and it was VERY clean. The bathroom was clean as well - no odor what so ever. The bus was not full so single riders had rows to themselves. People were quiet and respectful, no one was rowdy or even talked during the bus ride to nyc. My only complaint is that we ran into some traffic so the bus driver kept braking abruptly which caused me to feel a bit car sick at times. Other than that, smooth ride for the most part and extremely comfortable the whole way there. read more

BestBus - DuPont Circle - Departed on a Wednesday morning - plenty of empty seats! Even after picking people up at Union Station - Buses Near Me - Washington, DC, District of Columbia

See all

Pros: + Probably one of the cheapest options I've found when comparing prices from DC to NYC. I paid about $50 roundtrip and it was during times that are usually popular. + Free water upon boarding. + Free Wifi that was easy to get onto. Finally, a wifi that wasn't spotty or weak! + Accuracy of time. Holy cow, I didn't think it was going to arrive exactly when it said it was! My bus time was 7 pm to 11 pm and when we left at 7:10 (waiting for later boarders), I really thought we wouldn't make the 11 PM mark but we did! Right on the dot! So impressive! + Outlets on the bus + Directions were very easy after booking - didn't need to bring anything, the bus driver just checked off names from what you said (seems easy to pass ticket to someone else too). Easy to find in Union Station if you're going from there - #29. Cons: + the water holder doesn't work (as you can see from other people's pictures.) It wasn't a big deal for me at all but something to mention. + My seat did not lean back unfortunately. Others got it to work but mine was broken. Just something to note - I believe the bus goes to Dupont first and then Union station. So if you are getting it from Union Station, expect to board a half full bus already. If you are traveling as a pair, you might be separated and it'd be rare for you to get a window seat. Overall, I'm impressed and will ride again. read more

I am on the Best Bus right now -- boarded at DC Union Station. Wow, truly the nicest, newest bus among all the other lines parked at the bus bay, on the outside. On the inside, it is as clean and new as the cabin of a nice commercial plane. Plenty of room to spread out! See the photos I took. Polite, quiet passengers. This is my first time, so I'm so glad I made this choice. Hopefully the ride will be smooth and safe, then I'll update my review! read more

See all

I have taken BestBus enough to give a fair judgement for sure. This is now my go-to whenever I want to go to New York. I have tried Megabus, Greyhound and Peter Pan in the past, and there has always been something that happened to deter me from ever wanting to ride with them again (i.e. overbooking, dead outlets, dead WiFi, dirty buses...). I found out about BestBus some time last year, and the prices have always varied between $15-$30 one-way, depending on exactly when I book. Their DC pickup location is DuPont Circle, which is super convenient for me as I work just one metro stop (or a few walkable blocks) away. A line forms, and the people who load luggage on to the buses are very friendly. There is one particular man who has always greeted people excitedly, given hugs, and remembered people from taking multiple trips. Too bad I don't remember his name. He's cool. Anyway, when the boarding process starts, we don't have to print a pass or brighten up our phones to show them one. They just need our name and we're good. On top of that, they offer a complimentary bottle of cold water that is kept in a cooler to keep you hydrated on your trip. You can either give your bag to put in the cargo, or put it in the overhead storage on the bus itself. I usually go with the latter option since I usually have a book bag. The buses I have been on are very clean. The Wi-Fi functions, the bathroom isn't a mess, and the seats are comfortable. The only complaint I would give, honestly, is that during the summer months the A/C is a little too intense. On my most recent experience with them, we were on a bus that wasn't for BestBus... it didn't have outlets and it wasn't the tidiest bus. Apparently this was a last minute change as a result of a breakdown. I didn't even know this was the cause... it must've happened before I arrived to the pickup location. When we took off, the BestBus staff humbly apologized. A half hour later, I got an email from BestBus about a credit for this trip. WHAT?! I was shocked to see that. This showed me that BestBus really cares about their customers. Just fix your A/C guys... then you'll be perfect. read more

Literally, the best bus service going from NYC to DC and vice versa. I've been commuting back and forth from NYC and DC for over 13 years. I've tried many bus services and, while it isn't always perfect, this is, in my opinion, the best service available. It is consistently more affordable than the other services and has vastly superior customer service. It's clean and efficient, it has more leg room than its competitors (I'm 6'3), it's on time and if there are any issues they will make it right. They offer you little things like free water and chocolates over the holidays. The people who work for the service have been with it for a long time and are genuinely friendly, appreciative of your patronage and seem happy to be there. The beach bus service is also great, as my family owns a home in Rehoboth Beach, which is not easy to reach from NYC. It sometimes has fewer busses running daily than some competitors, but I'd rather wait for a pleasant trip with a reliable service than sit on a filthy bus with a miserable driver. If you're looking to travel from NYC to DC, or the reverse commute, this is the service I would recommend, 100%. read more

Typically, I am strictly an Amtrak guy, but I took BestBus to NYC this past weekend and had a very positive experience. Once I got to the bus bay at Union Station, other travelers and I were a little confused because another bus company was sitting in the spot where our bus was supposed to go. Several bus conductors had an exchange about this and then it was finally figured out. We left only a few minutes behind schedule, and ended up arriving 7 minutes ahead of the scheduled time, despite the rain and the fact that it was a holiday weekend. The bus was quite comfortable and had Wi-Fi that was actually fast enough to use (Amtrak's Wi-Fi is sometimes an absolute travesty). They provided free water bottles, the temperature was comfortable, and the driver was really nice. It doesn't have a million feet of leg room, but I am an average height guy and I didn't think it was uncomfortable. For the price, it probably can't be beat. If I ever take the bus again instead of the train, I'm pretty sure I'd go back with BestBus again. read more

Saw a few reviews down that someone was on the same bus as me to NYC, which was one of the worst bus experiences I've ever had. Our 3pm bus from DC arrived in NYC at 10:30pm (expected arrival 7:30pm) due to traffic, but also a driver who made an unexpected 30min rest stop (despite on their website it says they don't stop), and got lost multiple times. At one point we were literally going the opposite direction of the city. Sitting in the front, all of us had our GPS's out and were yelling directions at the driver. The guy on the bus next to me said he's taken the bus to NYC multiple times and it's never taken more than 5 hours before, even with traffic. Maybe I'm extremely unlucky, with this being my first time taking the bus to NYC. Either way, never taking this bus company again. Extra star because the bus driver was a nice guy otherwise, and the free water. read more

BestBus advertises that they sell seats on the bus at different prices. When cheaper seats sell out, higher price tickets are sold. After I bought my ticket, the price for my trip is available for less. I find it unacceptable to not be refunded the difference in the fares. I spoke with the most disrespectful customer service representative on the phone and am aghasted by how she treated me. read more

This was my first bus trip to NYC and. Friend suggested this bus. Besides the price, I was pleasantly surprised. We left on time, they gave us water when we boarded, electrical outlet at each seat, and free Wi-Fi. The ride was relaxing and smooth. My only issues is the bus arrived 2 hrs late. I should have know since we were to arrive to NYC in commute time. I think they should update their website to reflect commute traffic. Also the drivers switched in the middle of the trip which caused additional time. Especially when the new driver felt the need to repeat ALL the direction we received when we left union station plus a few additional rules. Annoying to say the least. Then on the regular rest stop he felt the need to again repeat the rules of the bus. I began to feel like I was on a 6th grade field trip. The trip back was uneventful until the bus broke down just as we entered DC. I felt so bad for the driver. Everyone got off the bus a caught other rides to continue their trip. I took a lift to my car. However, I just looked at my email and I received a voucher for another trip. I didn't even have to ask. In fact I forgot all about it. Yay BestBus! I will be planning my next trip very soon. Thank you for a great experience. FYI...if you want to ensure you have an open seat next to you, purchase 2 seats. read more

I've been taking this bus for over a decade, when it was called to DC2NY. Great company! Great workers! Great drivers! You pay a lil extra than the competitors, and you get an on time bus, comfortable seat, free water, free wifi, clean bathroom AND a better clientele of passengers as well. I take once a month to Vienna from NYC. Which is quicker (and way cheaper) than taking the Amtrak to DC, then hoping on the orange line to Vienna. So thankful for this company. Keep up the good work! read more

So here is the usual driving situation between my two best gal pals and I: - I am a typical female Asian driver with a bad case of ADD (but I sure can put together the best road trip play list ever) - Friend #1 is legally blind and is not allowed to operate a licensed vehicle - Friend #2 does not like driving long distances but won't let anybody else drive her car (with good reason...see first two bullets) So when we take a trip together we usually end up begrudgingly going the public transportation route...but for some reason I found this trip to be unexpectedly wonderful! Whenever taking public transportation, I am pretty leery that my head will get chopped off in a mass rampage (its happened before) but everybody in our motorcar was young, professional, and ready to have a good time. They dished out free water, had plenty of room, and got to and from my destination in less than the time predicted! A MAJOR BONUS: I lost my phone on my bus and was rendered completely incapacitated. A quick call to their main company and they were able to get it to me on a returning bus a few hours lately. Thank you DC 2 NY (and also Beaches which is the route that I took). read more

This bus company was recommended to me by a friend who often commutes between DC and NY. The price was good, the bus was clean, we made good time, and they have seats that recline, charging ports, AC, and free bottles of water. I had to take off a star because the bus driver kept swearing at other drivers. He wasn't yelling, but saying things like, "What the f*** are you doing?!" in a normal volume. I'm not gonna lie and say I don't swear, but it made it kind of hard to relax and this shows a clear lack of professionalism and courtesy. We also were asked to keep our phone conversations brief out of respect for other customers, but he was on the phone for the majority of the trip (also swearing during the conversation). They should speak to their drivers about this... read more

3.5 Stars I've taken just about every single bus to NYC for years, and this one is my new go to. The trend is that they always start out really great, and go down hill from there with time. I am starting with 3.5 stars only because they are still a relatively new company. So, I've taken BestBus twice from Vienna/Fairfax. The first stop is actually Manassas, then Vienna, from there they go to Springfield, and then to NYC and drop you off around 31st Street, between 8th and 9th Ave. The first thing that impressed me is that they are very well organized. For example, they have someone to scan you in while you're waiting on line, or you can pay cash for a 1 way trip on the spot, and they collect your luggage, and there is a cooler of bottled water. They are friendly and have excellent customer service unlike the Chinatown bus I used to take back in the day where they yell and scream and lack all sorts of customer service. But I digress... Once the bus is full, they take a vote whether people want to stop at a rest-stop or head straight to NYC. All trips I've been on, the vote is to go straight. There is a bathroom on the bus which is not horrible...but not nice either. It is what it is. Ok, next topic... The interior is clean, reclining seats, the cup holder is wack and does not stay in position so its sorta useless. They make a stop in Jersey to switch drivers. I really wish this were a rest stop because it takes about 10 minutes to make the switch. In total from VA, you're looking at a 5-6 hour ride, depending upon traffic. I heard the weekend rides are quicker since there is less commuter traffic leaving VA, and less commuter traffic leaving NYC. The weekday morning bus leaves at 7:30 am, so you're dealing with traffic on 66, etc. And weekday traffic leaving NYC, you gotta get through the Holland Tunnel to exit the city. So, those are time sucks right there. If there were less traffic, I imagine it would take about 5 hours door to door. I am quite happy that they have a pick up at Vienna/Fairfax metro. I think the rate is sorta steep, $33 one-way, $66 round trip. Let's see if they can maintain the standard. I highly recommend the service. read more

I took the bus from Penn Station, NY to Dupont Circle, DC at 6pm on a Saturday. There was someone waiting at the bus stop at least half an hour before departure making sure there was no confusion about being in the right line, for the right destination, and the right company. The bus was new and clean. There was a cooler full of cold water bottles for us as we boarded the bus. The driver had us vote on whether to watch a movie and told us what the movie options were (it was close but bus voted no movie), and we could vote to stop at a rest stop or go directly to our destination (almost the entire bus voted no rest stop). We departed at 6pm sharp and arrived to Dupont Circle 4 hours later, which is the first time I've ever arrived to DC so quickly. The driver wasn't going particularly fast either so I'm sure the main difference is that there is more traffic on weekdays. Also, I accidentally bought two tickets for the same trip when I couldn't find the first purchased ticket in my email because it was in the spam folder. I called as I was in line to get on the bus and the customer service lady was nice, efficient, and gave me a refund without hassle. For $29, this was excellent service. read more

See all

I remember when DC2NY was brand new. An adventurous alternative to the Megabus, Peter Pan, Bolt "hayride through hell". Spirited travelers willing to take a chance on an unknown bus company were greeted with chocolate and water, and offered a movie and a pit stop, if the vote went in their favor (which it almost always did). The type of person who's going to jump into an unknown coach, on Thanksgiving day, is also the type of person who knows that they can put their headphones on while your kid watches Aladdin. They're the type of person who likes to shop camp truck stop sunglasses, and pick up a post card from who cares where (and wishing you were here). This is where DC2NY loses a star. They offer a fabulous service, and it's always fantastic riding with them, but lately I feel like I'm still on the subway. Lately I've been noticing a spoiled, hurried, self important, non adventurous class of people, are being allowed to steal part of the magic of bus travel from the rest of us. I say instead of voting yes or no on the above mentioned items, we should put it to a vote of who actually gives a damn. Seriously. Every time the driver asks if the passengers want to watch a movie no less than 15 hands go up (mine doesn't because I fall into the category of people who actually don't give a damn). Fantastic! By a two thirds majority it's been decided that we're going to have a nice quiet bus ride. Never mind the crying children (who would be peacefully watching "Last Chance Charley" or whatever pap, had we taken our douche caps off as we left Manhattan). It's cool though because now we can enjoy the sounds of the engines starting up and stopping every 40 seconds in bumper to bumper Newark, New Brunswick, Camden/Philly, Wilmington, Baltimore, and DC, metro traffic. There's nothing peaceful about a bus ride. You could've at least let the kids watch Scar try to usurp the animal kingdom from his nephew. Now I have to listen to children crying, a bus engine, and the crap top 40 earbud rattling of self important douche baggery. Oh what's that, a sleep mask. Awesome!!! I don't even know if "a part of your world" could penetrate such a personal sensory depravation chamber. Somewhere around Wilmington, these people awaken, startled to find that a 5 hour trip actually takes "5 hours"(slightly longer than your average commuter nap). At this point I get to hear them, almost in unison, make the same high school girl-esque (sorry high school girls for the comparison) commentary about the condition of the galley. Have these people never been on a bus before? That's why it's called a galley. "Well I'm just gonna hold it", they all say. Guess what $&@! break, you literally are. What's worse is I do to. I'm glad that these people got the opportunity to brag about how they quit smoking in the 80's, and feel really self satisfied. Guess what, I quit $&@?ting my pants in the 80's and I don't feel satisfied at all. Not to mention that this is a violation of the bus drivers state sanctioned right to a break every 2 hours (way to violate the same state law in three different states, twice). It's cool though, we'll all just spend the final stretch from Baltimore bored, and antsy. Taking a 1/20 of the bus ride to stretch your legs, and wash your hands, would have taken time out of the new clienteles busy schedule of making children cry, napping to lack luster music, and voting against their own interest with the kind of smugness that only having not actually weighed all the possible outcomes could provide. After all it wouldn't be a trip to DC without a demonstration of how the Democratic process fails us when left to the (raised) hand of uninformed voters. read more

BestBus - DuPont Circle - Buses Near Me - Washington, DC, District of Columbia

The bus was clean, the ride was pretty smooth, I got my water. Good thing I was paranoid about missing the bus and got there way early. The bus was supposed to leave 5:15 pm to NY from Dupont Circle. The driver left at 5:04, saying too bad for the people who weren't there; they are supposed to be there 30 minutes ahead of time. Hmm, um, well, ok. The seats are small. AND hard. My butt was killing me for the last half of the trip. The WiFi didn't work. The bus was pitch black. The woman next to me fell asleep (jealous) and I spent half of the trip trying to "defend" my meager space as she kept falling onto my shoulder and her bags hit my knees. I had taken this in the past and only had good experiences. The whole thing was very uncomfortable for me. Should I be taking Amtrak if this is the "champagne of buses"? Maybe. read more

Very clean, friendly crew, complimentary deer park water!!! Why am I just finding out about this bus service. The cheapest bus ticket from Nyc to DC on Easter Sunday priced @ $35. Conveniently located on 31st between 8th and 9th. I'm so happy to have googled this means of transportation. Charter bus with spacious seats, free wifi, outlets will stop if you ask to.. Ahhh never going back to mega bus! read more

BestBus - DuPont Circle - View from the back - Buses Near Me - Washington, DC, District of Columbia

Taken them twice now up to NYC. The good: 1. Really friendly employees 2. Free bottle of water 3. The voting system The average: 1. Timing. Both times I've gone up to NY, I have left Saturday morning. Both times it was on time. Both times I've left NY a little later than scheduled (by 15-20 minutes). 2. The seats. 3. Pricing. Seems to be the same as Bolt and Megabus. Overall, not a bad deal, and an affordable way to get up to NYC. read more

BestBus provides the basics of what you would expect on a DC-NY bus. Price is a little more than comparable services for the added convenience of better DMV bus stop options. The service & quality is about the same as their major competitors, maybe slightly better. I'd say it's worth it if the route is convenient for your travel needs. BestBus is serious about leaving on time, so arrive 15 minutes before departure. They advertise 4-4.5 hour long DC to NYC trips, but you should realistically expect it to take 5-5.5 hours, barring any unusual traffic. Notes on Amenities: - Bottled water: available when you board - Staff: polite - Seats: on par with Bolt & better than MegaBus - WiFi: not strong enough to use/rely on - Bathroom: it's there, don't expect it to be clean - Outlets: Between most seats, was not when I rode in the last row read more

Pros: Affordable, efficient, wifi and power outlets. Cons: Employees are routinely, habitually, and reflexively RUDE. The level of attitude exhibited--on every single trip--is astounding. I have observed drivers and support staff belittle, interrupt, and treat paying customers inexcusably for the egregious infraction of asking a simple question or not fully understanding some poorly-explained process. When they have treated me in this manner, I have given back as good as I have gotten, only to be threatened with ejection and stranding miles from home. Honestly, of it weren't cheaper than the train, I would never travel with this company. Just be informed, I guess you get the level of service you pay for. read more

Still the best option for DC to New York, and now they have their own branded buses. Comfy seats with high backs, power outlets that work, and overhead bins (which Megabus lacks). Easy pickup locations in both DC and NY, and the flexibility to change to a different bus up to 12 hours before is very useful. However, it seems like they have cut back on the Union Station offerings. The non-stop bus to and from Dupont Circle is nice, but may not work for you. read more

BestBus - DuPont Circle - A bus at the NYC stop. - Buses Near Me - Washington, DC, District of Columbia

I'm just happy that I am not the one driving 200+ miles. I travel to DC frequently and I know what I'm getting for the price. A bus w/ wifi and outlets. No the decor may not be as nice but I like the voting system of not stopping to just get to our final destination. I did receive my free water bottle which I saved b/c I don't do bathrooms on the bus. It's a cheapy bus... it is what it is. read more

First time taking the bus to NYC. I typically train but will take bus from now on. We left from Springfield metro in VA on a saturday morning and returned on sunday evening. There really wasn't much traffic either leg of the trip. The springfield stop is the 3rd of the VA pickups (after manassas and vienna) so the bus was sorta full already but we were lucky and a lady offered to sit next to another single rider so that myself and my gf could sit together. Next time I may get on at Vienna so that I am not rolling the dice in Springfield. However, Springfield is the first of the stops when coming back and after the long trip back to VA I was glad to get off first. The seats were about as comfortable as you'd expect from a bus. They were clean, electrical port at each seat has 2 regular plugs and 2 usb ports. They offer you a free bottle of water but other than that there are no frills. No movies were played on the TV screens either headed there or coming back. I did not attempt to access the free wifi, but I never heard anyone complain about it. This is the most convenient option I've found for buses in VA if you don't want to go to DC to take another bus. Also, for the bathrooms, they are liquids only, so plan accordingly! read more

BestBus - DuPont Circle - view looking forward from my seat - Buses Near Me - Washington, DC, District of Columbia

See all

I use this when my Megabus rountrip ticket is greater than $50. Solid, but I would rather pay less than $ 50 Recomendation *You don't need to bring water, because they usually give you a bottle :) *They play a movie sometimes, which is problematic when you want to sleep. So bring earplugs *You can vote to make a stop or not, but be sure to make your vote known! read more

Best Bus is my go to bus when traveling to and from NYC. The pick up in DC is two blocks from my office in DuPont Circle, and they offer everyone a free water bottle before they get on. The pickup in NYC is right next to Penn Station, vs. other bus stops like MegaBus which are at least 10-15 minutes from Penn Station. Most recently, I was traveling back to DC from NYC and there was a flash flood in New York. The subway station I was supposed to take was completely flooded, and ubers were upwards of $60 with a 30 minute wait pick up time, so I ended up missing my bus back to DC. I e-mailed with one of their customer service reps, Regina, and she credited my ticket back to my account so I could use it in the future, and also told me that there were a few rides that had not been linked to my account, so she went ahead and did that so I could get points to get a free ride. I travel to NYC at least once a month, and when I have to take the bus, I will always choose Best Bus if I can! read more

This was my first time taking BestBus. My route was from DC to NY. For a bus, this has probably been the best experience I've had in awhile. We took the 7AM bus on Saturday, and it arrived early around 11AM. The bus didn't make any rest stops, which I think is great, because it allows you to get there faster. On both trips the bus left and arrived on time. Other pros: 1. they give you bottled water. 2. The bus is pretty clean and doesn't smell. A lot of other other bus services I've used in the past have buses that smell like stale potpourri, ripe people, or straight-up poo if someone does number 2 in the bus bathroom. I had stopped taking the bus for awhile and was flying or taking the train, but now I think I'll use bestbus occasionally, when I feel like saving money. read more

My favorite bus to NYC from the DC area. Reliable, punctual, and great customer service. They give out Lindt candy if you are traveling around thanksgiving or Christmas, in addition to the water bottles they always give. It's easy to leave early if you need to but had a later ticket scheduled. Would recommend Update: not sure what has happened this year but I have had two incidents with them already. The first time they were 1.5 hrs late because the bus driver forgot to do the pick up in union station and realized half way he had only picked up the people is at DuPont. The second we left about half an hour late. I still like them a lot but maybe I've been unlucky this year. read more

I don't write yelp reviews but this experience was exceptionally bad that I just had to write one. It took over 7 hours to get to NYC. Why you ask? The driver made an unannounced 30 minute rest stop. The driver drove towards a dead end. The driver missed many exits. The people on the bus ended up navigating the driver because he had no idea where to go. Would definitely not recommend this bus service. Never taking BestBus again. read more

Had the smoothest, easiest ride from DC to NYC. I spent hours looking online for the best and cheapest option to get to NYC from DC and this was definitely it. Bus had wifi, air-conditioning, power outlets, clean and comfy seats, bathroom, and nice views. The management and bus driver were both very kind and actually pretty funny. We took a 15min rest stop about half way. We were an hour late into NYC than what the website said but that was due to traffic which was unavoidable, so I'd recommend still giving an extra hour to your travel plans, just as you would if you were driving yourself. SUPER HIGHLY LOVED THIS BUS RIDE. :) read more

Hello, I am absolutely livid by the experience with Best Bus last Friday. My bus was scheduled to leave at 8:45. I arrived at 8:30 to the bus stop where the sign clearly said "Best Bus." There were already two passengers standing there, and they told me they had arrived at 8:15. When the bus still had not arrived at 9:15, I called customer service. They told me the bus was on its way and would arrive in ten minutes. At 9:45 the bus had still not arrived, so I called customer service again. After being put on hold for ten minutes, I am told the bus already came to the Springfield stop and picked up passengers. Apparently, the bus parked a little farther down, but that makes no sense that the bus driver would not come over to the bus stop to see if anyone was there. The customer service rep said my only option was to get on the 11:15 bus which I had to rebook. I cannot believe this company has the audacity to ask me to pay the $3 rebooking fee when you never came to get us. I had really important plans this afternoon that I will miss because of their unbelievably terrible and incompetent service. I do not appreciate being lied to multiple times and standing in the cold for over an hour. I have used Best Bus with no problems in the past and referred many friends, but I will make sure that I tell everyone I know to never use their company. read more

Do not use this bus service!!! Their customer service is extremely rude to their customers!! I made a round trip reservation, and when I needed to reschedule I put my seats on hold. I was under the impression that my entire reservation was put on hold, so when I went to reschedule (less than 2 months later) it was only allowing me to reschedule my departure and not my return. I called customer service trying to figure out what happened, and apparently only part of my reservation was placed on hold and the other remained active (where I was considered a no-show). The customer service lady would not even listen to allow me to explain my position and the fact I had never used the service before so I was completely unaware. She continued to interrupt me, talk over me, and raise her voice refusing to allow me to explain. I have never in my life experienced such poor customer service!! I have sent a message to management - really hoping they can resolve this problem. Update: I received a call today from management named Regina. She was very helpful and the kind of service I would expect from any company! I appreciate the time she took to not just respond to my email but call me personally apologizing for the poor service I received. read more

No, no, no. The woman at least offered water (to some people, but I happened to overhear the offer and went to get it myself). There is NO wifi despite their lie that there is a password-free Wifi. I tried to get it to work and asked other passengers around me if their's worked -- it didn't. So I don't have my phone service (bill's not paid -- hence why I'm on a cheap bus) and was relying on that. And then the bus drivers TURNED OFF the overhead lights for the ENTIRETY OF THE TRIP. Guess I can't do the old-school reading, now, despite lugging my heavy textbooks with me for EXACTLY this purpose (reading on a 6 hour bus ride). I don't know what costs they're trying to cut, but at least be upfront about it. Do not recommend. Oh, and the drink-holders are completely useless because they just collapse and spill your drink out. read more