Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Excellent Wedding Transportation Experience…read more We hired RSTQ Transportation to provide a white stretch limousine for my daughter's wedding, and everything was absolutely perfect. The limousine was immaculate--beautiful, spacious, and very well maintained. Our driver, Duane, was outstanding. He arrived early, was courteous and professional, and went above and beyond to make the day run smoothly. Even when a little rain popped up, he handled everything flawlessly--holding umbrellas and assisting the bride and her bridesmaids so they stayed dry and comfortable. From start to finish, the service was seamless and stress-free. RSTQ Transportation played a big role in making this special day even more memorable, and we couldn't have asked for better service. I highly recommend them for weddings or any special occasion.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

My experience, gratefully, does not match other reviews. My wife and I came up the weekend after…read moreThanksgiving and every other bus service I checked was crazy expensive for a standard bus. I was hesitant about choosing Washington Deluxe because the reviews were super critical. However, most of the issues seemed to be with reservation issues. I made a slight mistake in choosing the wrong stop when leaving DC - called customer service - received a quick and easy solution. I paid for us to take the Lux bus to New York and was glad I did. People were pretty critical about booking and then being on a standard bus. However, if you read the website and observe the bus schedule - it clearly points out which bus is designated as a Lux bus. We were treated to a free water and ample seating. I wish I would have taken photos but the ones provided by the company are exactly what the bus is like. The driver was friendly and even though we stopped twice, once to change drivers and another at a rest stop, we still made it to NYC arriving only 10 minutes after the scheduled time. Which granted, the roads were clear, but I also think the driving had something to do with it. WiFi was solid, charging outlets worked...no complaints. Now, we are heading back on the standard bus. I'm using the free WiFi and from what I've observed, the outlets work. But sadly it's raining, so I anticipate a longer ride back. For the price I paid and the fact I don't have to drive - again, no complaints about that. The only complaint I do have is with the cramped seating. If you've ever flown Spirit airlines (sorry, not sorry Spirit) and have experienced that level of seating - this is similar. However, they're comfy and clean, and for that, I'm grateful.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

I have used Chariots for Hire for several years. I started an annual NYC day trip for my…read moreneighborhood and we had Mr. Reggie last year and this year. Mr. Reggie is one of the best drivers I've had. He arrives early no need yo stress of when the bus is arriving. My neighbors love him and was excited we had him again yesterday. The 56 passenger bus id very clean, has outlets for chargers, and DVD player for movies. You'll be very comfortable.

My experience with Chariots for Hire was pretty good. We booked a large party bus to take about 20…read moreof us to a vineyard that was close to 2 hours away. The bus fit everyone comfortably, and overall we had minimal issues. The only issue that did arise was a leak (from the air conditioning I believe) - but that was handled quickly and professionally by the owner (and our driver) once we returned from our trip. Our driver, Wei, arrived a half-hour early and was waiting for us to board at our start time. He was very friendly and professional. He also was very accommodating to our spontaneous requests for bathroom breaks and stopping to get snacks! Overall I would book with Chariots for Hire again in the future.

This company cancelled on us (a national non-profit organization) just two weeks before we had a…read morelarge group coming to DC. We had to scramble to get a backup because we did not have a physical picture of our credit card to share with them. This is very concerning and suspect. Who requires someone to send a physical picture of a credit card?!

Fantastic experience from start to finish. Hired them to drive my son and his girlfriend to prom…read more Eddie was very professional and understanding in arranging everything. The teens changed their minds several times and we went down from a limo for 10 to a town car for the couple only. Also had some changes to the schedule, which Eddie rolled with each time. He communicated everything in a very timely manner and the charges were very transparent. The driver was extremely professional and came early. The kids said Adeel was a great driver. I got a text at the end of the trip to say they'd been dropped off at their final destination safely. I really appreciated that. I can't think of any way this service could have been better. Highly recommend this service.