I work for a reputable coach operator in Washington. We have worked with "middle man" coach…read morebrokers in the past to great success. After several attempts to secure payment with Coach Connection USA, over a period of three months, we were not paid for the charter and subsequently cancelled the booking (several warnings and professional extensions were issued). Coach Connection USA took payment from their client (a wedding shuttle charter), lying to the client about our lapse of insurance. The client contacted us the day of the charter looking for their coach, having already paid -- no word about the cancellation, made six days prior, had been relayed to the client. Long story short: If you are an individual looking for a coach, do NOT use Coach Connection USA. And if you are an operator, same message -- do NOT use Coach Connection USA.

Avoid this company at all costs. Coach Connection USA still owes us money for a job we performed…read morefor them earlier this year. After months of being brushed off they have finally stopped responding all together.

I have gone on several trips with them over the years which includes Sands Casino, Delaware Park…read moreCasino and Cowtown Market, Foxwood Casino and most recently to Dover Downs to see the Delfonics. Each trip I enjoyed and the hosts were gracious and made you feel welcomed. We played Bingo and had raffle tickets. Snacks were provided as well. I will be traveling again with them next year on several trips. Bernardene Walford

Where do I even begin with this silly unprofessional xenophobic thing called a "company"? More like…read moreMy Nightmare Tour! A trip that was supposed to take 11 hrs from MD to Atlanta took 16 hours. First they had to clean the buses, that fine but both vans AC goes down on the way and only one resumes working. Mind you this is on a 93 degree day. The one that had a working AC couldn't go more than 50 mph, a defect the rude unprofessional robert admitted to. His bus didn't have a working AC so we had to stop about 3 times so the passengers could get down for air, one of them nearly passed out and had to be transferred to our slow bus. Now check this, 30 mins before we get to the hotel, our bus tire busts so now we have to wait on the side of the busy hwy for robert to drop the 1st group at the hotel and come back for us which was almost an hr wait so by the time we get there our conference already started. We need time to get our hotel keys, shower, eat and go to the conference, they already made us very late but no apology from the company, instead they were mad about the little trash left. How were we supposed to clean it when you already made us really late because of your ineptitude? On the return trip, we leave at 2:30pm but not before robert starts to physically threaten us about trash and says he will refuse to open the luggage bay and will leave us on the side of the road. No mention of how he caused us inconveniences. Anyway, around 2:40pm, our slow bus gives up the ghost, literally stops working, if it wasn't for Ms. Samirrah (the only professional and sympathetic one from the company), we would have been stuck in the middle of 85! Once again, we had to wait for robert to come get us and request for a replacement bus from DC, we were in Richmond! That was another 2+hrs wait for the replacement bus at the Waffle house! The owner comes there and she's royally pissed off at the so called trash we left behind the day before, no apology, no nothing, their hatred of Africans clearly showing. This is something they wouldn't do to their own kind or any other group. She continued the threats from where robert left off and insulted the heck out of us but our desire to just get home and our cultural influence overrided the need to fight back. This is not a company anyone should patronize, they use really old and uncomfortable buses, they're rude, and unprofessional. I felt so bad for our driver, Ms. Samirrah who was put in a bad situation. I hope she leaves for a better company, they don't deserve her. Since I didn't hire her, I have no legal recourse as I had to take an unplanned vacation day because I got home at 11am. We leave Atlanta at 2:30pm and get to Burtonsville, MD at 10am! Use them at your own peril. Useless company, useless owner, useless robert!

Naylor Road has a Metro station. It has lots of busses. Very good to make a bus transfer. Good…read morestation and pretty clean. There's usually not a long wait. Busses come here. It serves the Green Line. This is a pretty good place for making a bus transfer. It has lots of stops outside. There's also plenty of parking. Area outside of the station is questionable so you should stay close. The station is pretty clean and safe. It pretty much is a typical station with access for busses. It's another stop on the Green Line. This is the last stop before entering DC and trains will go into a long tunnel.

Good bus route but every questionable. Here my review…read more Bus service in the beginning was great from Naylor Road station up to Sliver Spring Metro Station. The pass 4 years bus route change to Archive Navy M Station. I use to go down town to hop on the yellow line to go to work. By the time bus wood be packed. Before rush hour. RUSH HOUR: alway packed not a seat to find. You need to start at the Archive Metro bus line to get a seat. 36 bus route alway full. Don't like it. Kid in south east wood peach bottle, egg and more at night. No police around. Metro bus driver wood pass when they see kids at the bus stop. Sometime fight wood break out on the bus. At night the bad time to ride the bus. For me if you have Metro Access us it

I am not someone who typically writes reviews, but this time I felt compelled to do so. In a world…read morewhere business people with integrity are becoming increasingly hard to find, Jonce, the owner of Bayside Limo, deserves to be recognized. After calling 17 different companies -- yes, I am not kidding, I actually built an Excel spreadsheet to keep track -- I finally found this one. From the very first conversation I knew it was different. Out of everyone I spoke to, Jonce stood out as professional, straightforward, reasonable and genuinely a pleasure to deal with. He took the time to make me feel completely at ease about renting a party bus for my daughter's high school prom. As any parent knows, organizing a party bus for a group of teenagers is no small feat -- and our booking did not go without its challenges through no fault of his own. At every turn Jonce handled things with professionalism and integrity. I highly recommend Bayside Limo without hesitation!!!

We got the Mercedes Sprinter for a birthday celebration. Came at a great price with great customer…read moreservice from beginning to end. Our driver was respectful, flexible, punctual and enhanced our experience. Would highly recommend!

I was very nervous about renting limo-bus for my daughters 16th birthday party. Reviews on a lot…read moreof the various companies are all over the place... things like "the driver didn't show up", or "the bus was a mess". I'm happy to report that Limousines, Inc easily surpassed all of my expectations. The booking was easy. The driver called 5 minutes before the pickup time to let me know he was already at our house. The bus was not only spotless, but well stocked and well laid out. I would not hesitate to book this bus again or to recommend it to my friends and family.

Limousines Inc exceeded expectations. Communication is so important in today's world and the way…read moreShannon excelled at communicating sets Limousines Inc. above all others, which will be noted in future recommendations! James did a great job. He was punctual, cordial, a very safe driver and beyond accommodating. He suggested a stop to pick up a bottle of champagne! We all had a memorable birthday trip from Calvert County to a fine dining experience in DC enjoying very comfortable settings in transit. Thank You!!

A friend referred me to Z Limo because I was looking for a proper limousine (not a party bus)…read more This was the best of both worlds. It gave me the limo look I wanted but was totally party bus-like inside. Reservations and payment we super easy. The driver was polite, well-mannered, and patient. The service was RELIABLE!!!!! 1,000% Highly recommended.

I was a member of the Voices of Black Grandmothers 2023 tour and Dwayne our driver was Fabulous! He…read moredid over & Beyond what was expected.

Currently the Branch Ave Metro is undergoing some repairs and renovations. Passengers are bussed to…read moreother metro stops via a coach bus that is either express or makes stops prior to arriving at Southern Avenue Metro Station. There is a lot of congestion for people leaving and entering since there are only a few entry points. People don't have their fare card out or find out when trying to enter/exit they have no funds on their card and have to get out of the way. The people who are supposed to clean the train do so haphazardly and do enough to look busy. Sadly, people are disrespectful and smoke marijuana on the train with no regard to kids, elders or nonsmokers. Keep your head on a swivel. When school is in session, the teenagers that ride the train are rude, can be aggressive and love to put their bags or feet in the seat when there are seniors or working folks who'd like to take a load off of their tired feet. Best advice is to keep the peace unless you have to speak up. Fare evading is real. Those who do it, do so blatantly. Security on the train is minimal and you shouldn't expect them to do much. Out of necessity, people ride the train and if other options were viable, they'd probably reconsider. However, it's a benefit to have a metro system as an alternative to driving and having to search for parking that has inflated prices.

Visiting from outside of the State. If you have a choice of stations, avoid this one. Used this…read morestation twice because there were no other buses available for the time. First time, the bus arrived late and that same ride there was a homeless guy on the bus yelling at everyone racist slurs. Second time, the bus stunk because some people started smoking on the bus. I guess bus drivers don't actually care about the bus laws because they could've just thrown these people off the bus. Instead I had miserable rides back to my hotel.

Bad: Buses didn't run as scheduled. Two of the buses had no AC downstairs and it felt like a sauna…read more Good: Drivers were friendly and as helpful as they could be with broken down buses. They also were great maneuvering in heavy traffic.

OMG. First day on the bus it was 80° outside. There was no air conditioning on the bus and no…read morewindows that rolled down. Absolutely stifling. Day2 They had given us a route pamphlet that has the alleged stops on it. We're better with paper than with an app so we use that. Walked all the way to the address given for the US Capitol at Garfield Circle stop, Just to find out the big bus doesn't come here anymore. Tried to take a lift to find the bus at one of the other stops. But after 10 minutes, the Lyft ride canceled on us. Finally ended up getting tickets for the old town trolley. Big Bus was such a waste of money. And no way to get a hold of them to even ask for a refund. Use the Old Town Trolley!!!!

AVOID THIS BUS COMPANY AT ALL COSTS!!!!!!…read more The incompetence of this company's management, staff, and drivers on the day of my daughter's wedding caused us angst, anger, and exasperation, not to mention we lost an hour of the wedding reception on that evening this past September. My daughter contracted with United Bus to have three coach buses transport 56 people each from a hotel in Alexandria, Virginia, to a wedding venue in the Mount Vernon area about 20 miles away, then back again after the reception at 11 p.m. on September 14, 2019. Allowing for a 20- to 25-minute drive, we figured the passengers would board between 4 and 4:15 p.m. and arrive at the venue no later than 4:50 p.m. The ceremony was scheduled to start at 5 p.m. So at 4 p.m. on Sept. 14 at the Hilton Old Town Alexandria, how many United Bus Charter buses showed up? One. When did Bus No. 2 show up? At 5:20 p.m. When did the third bus show up for the 4 p.m. pickup? Never. A comedy of errors and incompetence left nearly 100 guests waiting in the hotel lobby, so our wedding planner and her assistant quickly set up an Uber code tied to my account to start ferrying guests to the venue as they waited for the second and third buses to arrive at the hotel. Some guests used the code, others just paid themselves, and by the time Bus No. 2 arrived - 80 minutes late! - only seven guests and the wedding planner assistant were left. This 55-person bus departed with eight passengers at around 5:30 p.m. and arrived at 5:55, so the ceremony didn't begin until 6 - one full hour late. This hour delay caused the reception - scheduled to begin at 7 p.m. - to start at 8, meaning we lost an hour of the reception, a full 60 minutes of fun and laughter and dancing, because the venue could not extend beyond 11 p.m. because of noise ordinances and worker considerations. THERE'S MORE: After the reception, there was another bus issue. The third bus finally had arrived, so three buses were lined up in the parking lot, packed with our guests and ready to take them to a bar in Old Town Alexandria for an after-party. One bus departed on time, a little after 11 p.m., while the other two buses idled and prepared to leave. But one of the buses, driven by the same woman who was 80 minutes late for the afternoon pickup, took the wrong exit lane and could not navigate a left-hand turn out of the parking lot - in fact, she hit a fence with the bus, causing damage to the fence and the bus. Then, to add insult to injury, this incompetent driver was unable to back up the bus correctly and maneuver it to a point where she could make a right-hand turn to loop around and take the correct lane out. Her bus blocked the third bus from departing, so 100-plus guests were left stranded on these buses FOR 45 MINUTES! Finally, the driver of the other bus had to get out of his vehicle, take the wheel of her bus, and back up her vehicle so that his bus could get through and her bus could make a right turn, loop around the parking lot, and take the correct lane to finally get out of the lot. Yes, this company's bus driver was unable to maneuver her vehicle in reverse. Beginning on Monday, Sept. 16, we began emailing and calling the bus company to get information on how this situation unfolded and to request a full refund. These efforts were met with more unbelievable incompetence from the company's staff. First, we were told the company's owner was out of the country, unreachable, and would be back "next week," meaning the week of Sept. 23. We eventually found out that he was indeed reachable and had access to the internet, yet he was unable to send us even one email from his account? To say something like, "I understand your frustration and will deal with this when I return from abroad on so-and-so date." In the meantime, the wedding venue sent an email to the United Bus representative who had facilitated the contract, and her response was laughable and almost unintelligible. This response led the wedding venue to ban the bus company from its site, saying, "It sounds to me as if your company owes this family some compensation for the situation they had to endure regarding the timing and professionalism of your drivers. With regard to our venue, we will not be allowing United Bus back at our property as a vendor, and will be informing our clients of this." We continued to call and email the company and were met with more incompetence and delay tactics. "Next week" become the following week before finally the owner picked up his phone. After some back-and-forth, the owner said that he "wasn't proud" of his company's performance that day but would not be giving us a full refund as we requested. In the end, the United Bus owner offered less than a one-third refund, and after consulting with a lawyer, we decided to accept the offer rather than deal with this incompetent company any further. All in all, I would STRONGLY suggest not using United Bus Charter for any reason.

Do not use this bus company!!!!…read more We were guests at a wedding and 2 of the buses did not show up to transport the guests with no calls/warning. The guests were stranded and had to take Uber's to the wedding which caused the wedding to be an hour late and the couple lost an hour of their reception. Then, after the wedding, the bus driver on our bus got stuck because she couldn't make a turn to get out of the venue. We were stuck on the bus for an hour while she tried to get out. People were throwing up on the bus because they were so carsick from the jerky driving going forward and backwards trying to get out. It was a nightmare situation and to make matters even worse , the owner gave the couple a (laughable) partial refund. Not only should they have given a full refund but an apology would have gone a long way too. I highly encourage you avoid their services and find a company that has better ethics and management. Also, Gregor L.'s review is someone at the bus company who is trying to balance out the negative reviews. The sketchiness of this company continues.