Checking in on the VA side was easy and the seats were decent as we purchased the solo seats. I…read moreexpected them to be a bit wider like in first class on the airplane, but it was a regular size TBH. Before we made it to the tunnel, our bus broke down IN THE MIDDLE OF THE HIGHWAY, and our driver was clueless as to what to do AND she NEVER UPDATED US, even when we were asking. After an accident occurred next to us and more waiting and anticipation, she got the bus started and pulled over to the shoulder and asked did we want to get on another bus which was coming up behind us. We transferred to the other bus which was already crowded, the passengers on that bus were loud and complaining, and that bus driver was not trying to help us put our luggage on his bus!!! I have a broken ankle, in a boot, and my small teenager daughter was looking helpless with our luggage until he finally put in the carrier for us!!! Prior to the breakdown when we stopped for a break, the driver NEVER offered us the water bottles that were clearly for passengers, someone asked and she only gave to the person who asked. She never apologized for the inconvenience......just a hot mess for my daughter's birthday. On our way back home for the NYC check in, they had a host of attendants, very pleasant, etc. When we stopped for the drivers to switch out, there was an accident en route and our driver Charles was amazing!!! He kept us informed, thanked us for choosing the service, and was just a natural at customer service. I must add that the toilet area was HORRIBLE!!!! Grown men pissing on the floor and I was literally sloshing through urine as I tried to hold it but could not. What I will say is that this bus maintains that you refrain from telephone conversations and that is what I enjoyed THE MOST! I would give Charles 5 stars as his part made us feel better but overall I felt like it was similar to other regular degular bus rides. I will pay to have a sprinter the next time I travel to NYC. This experience was in the toilet, literally and figuratively.

very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

It's nice not to have to drive... so that's a bonus…read more It was pricier than I thought it should be. Bathroom is not great. They were not great about staying on time. Waited awhile to leave NY. It's fine.. it does the job. I prefer the train option if you book further ahead of time.

I'm honestly shocked that Tripper Bus/Gunther is still operating the way they do. For a company in…read morethe transportation industry, it can cost anywhere between $100 and $400 just to acquire a single new customer. That's a huge investment -- and yet, with the way they treated us, they're throwing that money away. We experienced delays, unprofessional staff, and unreliable service that forced us to dispute charges with our credit card company. Instead of building trust and loyalty, Tripper/Gunther is alienating riders who could have become repeat customers.

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

Took a trip from Washington, D.C. to NYC on 12/31 and back again the next day. Buses were very…read moreclean and on time. The seats were quite comfortable for a ~4 hour ride. I was definitely skeptical of taking Megabus as many people negatively review it, but I had a great experience as it was my first bus trip with great distance. Only con for me was they didn't turn on the power outlets until we made our stop which was in Baltimore, MD. The outlets charged fast for me which was a life saver. Definitely will take Megabus again if I ever need to!

I have used this company for many years every time my family and I went to NY. The bus and the…read moredriver were good. Until I got an emergency to change my tickets on the same day and I called them. All they could do was just tell me to email the company and nothing happened. I ended up buying new tickets. I learned my mistake from changing my last-minute booking. Now I want to change my tickets 10 days before my trip then they still won't let me cancel. The only option is to trade it for another ticket. I had 2 tickets and I traded 1 ticket and said I have credit for the amount of money I paid for 2 tickets. After I processed the ticket, all my credit amount was gone. That means I paid for 2 tickets round trip and got only 1 ticket. It's a scam company! I called them 4 times, and they said nothing they could do but email them again. The customer service is awful and hopeless. I lost $179 is time for nothing and paid $6.99 fees for changing, not including the first time that I bought new tickets. Scam company

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Jazzie and Angel were responsive and easy to work with from the get go and our driver was…read moreexcellent. We had the sprinter limo van and it was a great fit for our group - clean and well appointed. We struggled a little with the A/V system but were able to get it working.

My familys used Limousines, Inc. for my wedding in 2015 and my sister's wedding this past weekend…read more They are incredibly professional, very responsive via phone and email, and the service is excellent. They provide limos and party buses but also subcontract with coach bus rentals for larger groups. They are consistently on time (even early!) and offer great deals for return customers. Highly, highly recommend. We'll never look elsewhere.

I was very nervous about renting limo-bus for my daughters 16th birthday party. Reviews on a lot…read moreof the various companies are all over the place... things like "the driver didn't show up", or "the bus was a mess". I'm happy to report that Limousines, Inc easily surpassed all of my expectations. The booking was easy. The driver called 5 minutes before the pickup time to let me know he was already at our house. The bus was not only spotless, but well stocked and well laid out. I would not hesitate to book this bus again or to recommend it to my friends and family.