I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards read more

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on the bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus! read more

Washington Deluxe - Proof of the reservation. See the last picture of the bus we were actually on. - Buses Near Me - Washington Dc, District of Columbia

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Terrible customer service I previously had an issue that was never resolved and no one ever contacted me even though publicly stated they would read more

Hands down - my new way to get to NYC! I recently took the LUX bus to NYC last week and WOW! What a comfortable and luxury experience for those that like to "ball on a budget". The seats are configured 2 and 1. There are outlets and cup holders on the bus for your comfort which was great since I was on my phone for the majority of my ride up to NY. The bus was on time leaving Dupont to New York with little to no delay for the arrival time. The bus was VERY clean and proved to be extremely comfortable, smooth and had a SERIOUS recline for those who like to sleep on buses. Hands down I will NEVER use another bus service after my most recent experience. I've always been a fan of Washington Deluxe, but this took that cake. Great job to the business owner for this concept. You'll see me again! read more

Very efficient and the pickup in Dupont was super easy. It was so clean and comfortable and the driver was nice. I will say it was running a little late and we had to switch buses halfway through our trip because of technical difficulties. Also seats are not assigned and someone came and sat extremely close to me halfway through the trip. read more

*** DONT READ THE OTHER NEGATIVE REVIEWS! Wash Deluxe has the best value! It gets you from point A to B-- that's all that matters!!*** Well now I don't think my review will say much since I've never taken a bus interstate so take it for what it's worth... Plus I never have too much expectations for anything. I took a ride on WD from DC to NY and well, it did the job... I arrived to NY!!! The pluses: super economical -- for $23 pp, you get to go to NY from DC -- what a great value, it's cheaper than any of its competitors, we arrived early (20 minutes early than expected), the driver was friendly and drove like a pro, clean bus, overhead bins, they provided garbage bags for every aisle, and there was a bathroom (which I did not use, neither did I peek in to. I assume it was like a porta potty/-- I don't use those either// I just hold my pee until my kidney explodes because I'd rather die than use a porta potty). The minuses: they were advertising electric plugs and wifi... Neither worked. Oh well! It's 4 hours, it's your fault for not charging your items ahead of time and not having data on your device. Live with it and stop mooching off whatever you think you can get for free. Have a safe trip!!! read more

Washington Deluxe - Nice shiny bus - Buses Near Me - Washington Dc, District of Columbia

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Rode the bus from Q and Connecticut to NYC. The bus arrived on time and the driver was friendly. The bus looked just like it does on the website, both inside ans out. Each seat had a seatbelt and reclined all the way back. I sat in the single-seat row and could stretch my legs completely. The bathroom was clean, no sink though. Hand sanitizer was provided. read more

Washington Deluxe - Clean bus! As pictured on Website. - Buses Near Me - Washington Dc, District of Columbia

Maniac driver. Speeding and cursing from NYC to Washington DC on may 22 at 5.30pm. During a severe thunderstorm the driver at times drove above 80 in areas where the limit was 65. I do have videos. read more

Very bad customer service, does not respond to emails. Really bad experience. Very mean busdriver.

It's just a bus. Nothing deluxe. Bait and switch. I'll pay more and take the train. Wi-Fi sucks. I'm freezing. read more

DO NOT SUPPORT THESE ROBBERS! I was sold and charged for a ticket from DC to NYC. 10 of us including a small child were waiting and no bus showed up late at night. The company they charter buses from said that they don't even send drivers out that late. I was finally able to get in touch with them and apparently it was an error, but I was also questioned in a way that made it seem as though it wasn't possible - yet I have a confirmation that I sent them and a charge on my card - along with at least 10 other people. They allowed people to buy tickets then removed it from their schedule without notification. Even worse, it was raining so there were probably be people waiting in the rain at Dupont. Since it was so late, there were no other transportation options available. There was no communication for hours, no refund, and no compensation for lodging. I have given them multiple chances to make this right with no response, so I will be taking further action. Refunding and reimbursing me will cost them less than what they will have to deal with. This was awful timing for me and I am disabled, so it was a great hardship. To not even issue a refund is literally criminal. DO NOT book with these scammers!! They deserve to go out of business. I have traveled all over the US and the world, with plenty of bus travel involved and I have NEVER experienced such a thing. I would've been understanding if they had made it right, but they clearly do not want to. They would rather steal from me and others. read more

I purchased 3 tickets with the (Guenther) Washington Luxury bus leaving DC on December 27th, 2022 to NYC, returning on January 1st 2023. The afternoon the day before we left, I received an email stating that the Luxury Bus was not working, therefore we were transferred to a Coach bus for our trip. So too late to reschedule with another bus company? An employee at the bus terminal (Union Station) told us, the luxury bus has never been there. Looks like Bait & Switch, which I have seen in the yelp and google review is a common occurrence, DC Attorney General should investigate. Anyway, this was minor in comparison to our return trip from NYC to DC on January1st. The experience we just had with your driver Gerald Wynn on Jan 1st,2023 is inexcusable. He was beyond aggressive & rude not only to my daughter, husband but as well to other passengers and myself. Allow me to explain what occurred the morning of 01/01/2023, while we boarded your Guenther bus-not deluxe bus as advertised. We arrived early at the assigned location by Pig & Whistle. We noticed there were passengers already inside the bus. We waited few minutes to see if driver will come out. My wife pushed the button on the door and it opened. She asked the person sitting in the first row (assuming it was a Bus Company employee) if we could board, that person answered yes. Unknown to us, until later on, we found out the bus driver-Gerald was using the bathroom. my wife stayed outside with our bags while my daughter and I boarded the bus along with an elderly woman who came onboard behind us, thinking we could check-in with the driver upon his return. As my daughter and I were about to sit down, the bus driver- Gerald Wynn- exited the bathroom from the rear of the bus and immediately started yelling at my daughter, the elderly lady and myself. "Get the fuck off my bus" loudly yelling repeatedly. I told him we had tickets, but his response was "I don't care what you have!! You had NO right to get on my bus without permission" He continued to yell loudly over and over to get the hell out of his fucking bus now. He was also aggressively charging down the aisle at us. My daughter and I grabbed our belongings, along with the elderly lady and exited the bus. Your driver didn't change his verbally aggressive demeanor. I stated to Gerald that this wasn't over, and his response was: "again, I don't care, you can do whatever you want. "Ain't nothin gonna happen." From my wife's perspective, she's outside and next thing she knows, someone is yelling inside the bus. My daughter comes out crying and scared. Behind her is the elderly woman shaking and visibly upset. I ask my daughter what happened and ask the elderly lady but they cannot answer as they are frightened and upset. As this occurs, Mr. Gerald is behind them- who happens to be over 6ft tall and heavy-set individual- yelling at top his lungs! Get the fuck out of my bus!! This is my bus! My husband said to him, there's no need to yell at us and attempts to explain to him why and how we got in. Mr. Gerald continues to insult my husband, daughter and the elder woman. All other passengers that were outside were in shock as this caused such a scene. No one was moving, as your Driver; Mr. Gerard was beside himself. After he -Mr. Gerald- was outside. I stood in front of him & I told him; there was no need for him to continue to be belligerent towards my family and the rest of the paying passengers. He totally ignored what I said, & proceeded to yell at me stating... this is my fucking bus; I don't know who you are and you have no right to be in it. I apologized to him for getting inside but door was unlocked, we were told we could go in by an Individual, who we thought was his assistant. To which he replied yelling cursing again "the assistant is not coming. I'm the only one!! No one can get in!!" Once again, my wife apologized but there was no way for us - passengers- to know he was by himself. Nonetheless, she told him, he had no right to disrespect us the way. He disregard our apologies & request to treat us with respect as paying customers. All other passengers that were waiting outside were afraid to even ask any questions. If you could see everyone's face while standing against the wall, was of disbelief this was happening. The attitude and lack of customer service from Mr. Gerald was appalling!! He had no right to treat all of us this way!! He terrorized my daughter who was crying and shaking. Even after both my husband and I apologized for getting inside the bus. Maybe he should have locked the door? Or put a sign for the new passengers that were arriving. I understand safety and to some extent Mr. Gerald response to seeing 3 people inside. Yet, that does NOT justify his poor customer service, foul language. This incident made for a very uncomfortable 4-hour bus ride back to DC. Even once we were all inside... his announcement was more like commands! Again, our experience with your driver and Gu read more

My experience, gratefully, does not match other reviews. My wife and I came up the weekend after Thanksgiving and every other bus service I checked was crazy expensive for a standard bus. I was hesitant about choosing Washington Deluxe because the reviews were super critical. However, most of the issues seemed to be with reservation issues. I made a slight mistake in choosing the wrong stop when leaving DC - called customer service - received a quick and easy solution. I paid for us to take the Lux bus to New York and was glad I did. People were pretty critical about booking and then being on a standard bus. However, if you read the website and observe the bus schedule - it clearly points out which bus is designated as a Lux bus. We were treated to a free water and ample seating. I wish I would have taken photos but the ones provided by the company are exactly what the bus is like. The driver was friendly and even though we stopped twice, once to change drivers and another at a rest stop, we still made it to NYC arriving only 10 minutes after the scheduled time. Which granted, the roads were clear, but I also think the driving had something to do with it. WiFi was solid, charging outlets worked...no complaints. Now, we are heading back on the standard bus. I'm using the free WiFi and from what I've observed, the outlets work. But sadly it's raining, so I anticipate a longer ride back. For the price I paid and the fact I don't have to drive - again, no complaints about that. The only complaint I do have is with the cramped seating. If you've ever flown Spirit airlines (sorry, not sorry Spirit) and have experienced that level of seating - this is similar. However, they're comfy and clean, and for that, I'm grateful. read more

I have no idea why this bus company is rated pretty poorly... I've tried best bus, megabus, bolt bus, greyhound/peterpan and vamoose. Neither of them come close to the value/money with Deluxe. They are always on time, courteous, the buses are always clean, air-conditioned properly, wifi on board (that actually works, unlike the others...) and power outlets (that actually generate electricity, and are not useless pieces of plastic like in the others' buses). Do yourself a big favor - if you are traveling between DC/NYC, go only with them. read more

I took the Washington Deluxe LUX bus to and from NYC and my experience was amazing! I seriously love the LUX bus and will try every opportunity I can to ride it. The seats were so comfortable, the leg room cannot be beat. There were a couple of issues however, one being that wifi worked fine after a while, but then I could not watch any videos on my phone with the wifi turned on, and had to turn it off in order to watch anything. Second was the curtains, I sat on the single seats side of the bus, and it was where the sun was, what sucked was even though there were curtains, they could not be pulled closed. read more

Washington Deluxe - Seating on the LUX bus - Buses Near Me - Washington Dc, District of Columbia

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Good bus service. I do the trip from/to DC-NY often. Never had a major issue. Beware sometimes bus would depart a few minutes later than scheduled. They also make a short stop to switch drivers. Not great but they try their best to keep up with planned arrival times. Recommended. read more

No. I will not use this carrier again. The bus was on time and reasonably comfortable but the air conditioner wasn't up to the task of keeping us cool for the entire trip. The driver opened the emergency hatch in the ceiling of the bus to provide a modicum of comfort but, as you can imagine, it didn't do much. At one point the driver had the nerve to turn it off altogether. After a brief revolt, he relented and turned the air back on. On the return trip, the bus was nice and the air worked well but we had to pull over to address a mechanical issue which delayed us about forty-five minutes. While I acknowledge the NY-DC tickets were pretty cheap (about $25 each way) I think I can get better service form their competitors at a comparable price. I'd suggest you do the same. read more

We took the Wash Deluxe to NYC for New Years. The buses were clean, timely, and all the staff was polite. The wi-fi was a little bit slow, but it's a bus, so EVERYONE was on it. Maybe they should look at teaming a couple of 4G APs. Another complaint that I had was that the cup holders had some leftover snacks on it, and they were a little too small to fit my nalgene. I tried placing my water bottle on top of it, and it collapsed, so it probably is for the best that it wouldn't fit it anyway. There are plenty of power ports on the bus, and the bathroom was clean. Another odd thing is that if you sit in the middle of the bus, it sounds like a window is cracked open. I'm not quite sure where the wind tunnel sound comes from, but there wasn't a window open that I could tell. These guys are not as well known as megabus and/or dc2ny, but they're a quality bus. They even stop on the way to and back from NY so you can hit the head or grab a snack. The staff at the NYC stop were a little less than polite. They were curt and hurried. They also seemed to have overbooked for the trip back, so they had two buses, which is fine. I wouldn't recommend this bus if you need to be back in time for something at a specific time though. Although I guess with traffic you never know anyway. read more

Pluses: 1. Left on time. 2. Clean 3. Friendly drivers. Negatives: 1. We took a detour onto the Nj highway instead of going straight down on the NJ Turnpike. There was NO traffic on the pike. Guessing it is to save money for bus company. Thanks for showing me jersey strip malls WD, but I would rather see the craptastic turnpike instead and get into Dc on time thanks. Ended up arriving 20 minutes later than planned. Not the end of the world, but a little annoying (given the fact there was no traffic whatsoever on the journey). 2. The wi-fi is hit or miss. Overall not bad, but certainly doesn't seem any better than Bolt (and about on par with MegaBus). read more

Quick overnighter for my birthday and this is the third time taking Washington Deluxe up and back. I dont really think there is much to write about a bus unless its really bad but our experiences thankfully have been really good. Buses are clean and I appreciate them providing trash bags in every seat's cup holder to continue with the cleanliness. It felt like the drive on the way up was extra slow but we made it earlier than we were supposed to so I guess that's a good thing. However the bus on the way back was SUPER clean (maybe it was new?) seats had a really great amount of recline and the driver got us there super early. I appreciate the return driver not stopping at a rest stop because I find that to be a major annoyance when all I want is to get to my destination. I plan to use them again and again whenever I head back home. read more

I've used this bus line several times now and never encountered any issue. The buses are clean, the power outlets work. The wifi does not work, but I have never been on a long-distance bus that did have working wifi so I'm not about to ding these guys for that. The drivers are polite and seem to know what they're doing. Pickup and drop off are easy in both directions, as with any bus line you just need to follow the directions to find the correct bus and ask the driver to be sure it's the right one. On one or two rides with this company, there have been passengers who attempted to get on the bus outside their appointed time (presumably to get an earlier or later trip on the DL). The drivers dealt with those passengers politely and efficiently, no Delta scenes here! Generally they also run on time, but if your travel time is during rush hour on a weekday then there might be some minor delay. I've never been more than 30 minutes late with these guys, even coming into NY at 6pm rush hour on a Wednesday. I also tend to get motion sickness when drivers hit the gas and/or brake too hard in traffic, but I haven't had a problem with that on Washington Deluxe. Other lines I've tried: Chinatown (dirty and cramped, tends to break down - but their customer service isn't bad), Greyhound (for the love of god never book with them!), MegaBus (surprisingly good, but I've only ridden with them twice and other reviews imply they tend to break down). I've heard Vamoose is good, but haven't had a reason to switch from Washington Deluxe since I found them. read more

Having taken my head out of the sand, with regards to how I was going to get from DC, to new York and seen how much same day trains cost, I opted for the bus.. Quick search yeilded a nice editorial about Washington deluxe, and noting it was cheaper I decided to book.. Book easy, too easy booked NY to DC trip first by accident, and as booking same day no chance to change it on line so booked another. Annoyed with my mistake, when I got to the bus stop explained the situation, and he seemed unfussed and happy to give a refund . Bus stop easy to find with good signage in Union station.. Bus clean and comfortable, driving helpful and friendly, giving us sprodic updates... Not in New York yet, but if journey continues in same vain, won t change the 5 star review I gave this service.. read more

Hit or miss! Taking the 9:30 am bus from DC to NYC was a breeze. It was easy to find the bus stop at Union Station and the boarding process was organized. We had a twenty-five minute rest stop at Chesapeake House and still managed to make it to NYC in 4 1/2 hours. The wifi signal was very weak, so I ended up using my 3G data plan to surf the Internet. There were outlets available to keep my phone charged, which was great! Taking the bus from NYC to DC was a different story. The bus stop is located on the same corner as the bus stops for the Bolt Bus to Boston and Philadelphia. There was no visible signage for any of the buses, so it took me a minute to figure out the right line to stand on. We started boarding at 11, which was the scheduled departure time. Families with kids were allowed to board first, but they were instructed not to sit in the first four rows. The bus had no outlets, which made it difficult to use an electrical device for the entire duration of the trip. I would take the Washington Deluxe again from DC to NYC because I tend to buy my tickets last minute and this bus line usually has online tickets available for purchase without a drastic markup in price on the day of travel. I would skip the return trip on this bus from NYC to DC because of the haphazard boarding process. read more

Decent service, horrifying bus ride. See the pictures for a cell phone capture of our bus driver tailgating a car in the slow lane -- with no traffic around him! He spent the entire ride to NYC tailgating, slamming on brakes, swerving. it was absurd. read more

Washington Deluxe - Psycho bus driver tailgating a car on the highway unprovoked, no traffic - Buses Near Me - Washington Dc, District of Columbia

It's not everything that is boasted and advertised! The A/C barely worked, wifi didn't work and bathroom was terrible. They wrapped/ designed the outside of the bus but the inside is similar to any other bus. I would not pay extra for the LUX bus. There were very few passengers which is a plus for safety! read more

Wifi was practically non-existent on the entire trip. Only good for whatsapp and messenger, not for browsing the web (let alone streaming!) Still, the bus was cheap, it left on time, and arrived in time in NY (4.5 hours on a Sunday afternoon). The bus itself was clean, the seat was reclinable and comfy, and the air-con was good. Oh and there are also power sockets too, to charge your phone or laptop. What more could you ask for? read more

Don't use them!! I booked and used 2 tickets from NYC to WAS DC. The bus encountered a problem (cooling system went off) and we were forced to wait 1hr for another bus to pick us up and bring us back to NY, instead of taking us to our destination!. Then, we were told to wait another 2hrs to take a later bus! I persoally ended up finding another alternative (and pay 2 new tickets on a different company!) that wouldn't force me to wait for 2 additional hours after being brought back to NY! So for one, not only that they obviously don't seem to care well enough about their buses which are in terrible shape and can break off anytime. But also, they clearly DO NOT care about customers enough and aren't ashamed to ask them to wait 4hrs in total without offering any type of compensation whatsoever! I've been using and recommending Washington Deluxe for years and have seen the decline in customer service over the years. I've had issues that last 3 times I've tried to use it as well. Don't use them. That started out fine but got so bad over time. And they really don't care about customers at ALL! read more

Be careful on what bus your are selecting. The website is very misleading. Not all of the busses are Deluxe. Just average buses and seats you can take with Megabus. There are only a select few of the actual bus on the homepage of the website. When I called customer service, they made me seem like I was the dumb one to be thinking I was getting the bus on the picture of their website and the one they advertised over and over on their pages. Silly me. I'm sure it's a scam that they do to trick people to buying tickets and pretend it's your fault for not knowing you weren't getting the bus as described. Bus was on time and had good A/C but I would have chose a cheaper bus had I known. Customer service didn't seem to care just wanted my money. The bus is completely fine with commuting back and forth but just don't be fooled read more

I had a trip with Washington Deluxe from DC to NY. I was shocked that nobody was there to enforce the mask mandate. And there was no announcement about wearing masks the whole trip. I wore my mask all the time, but people next to me had never put on their masks. Some passenger took their masks off as soon as they entered the bus. Unsafe! read more

Having used several of the Washington-NYC bus lines, I recommend Bolt Bus over Washington Deluxe. In my latest trip with Washington Deluxe, I experienced the following problems: --My bus was cancelled and I was booked into another bus at a different departure time. --I was not notified about the cancelled bus. --The wifi was unavailable. --The bus made a high-pitched noise periodically throughout the trip. --Did not receive a response from Washington Deluxe when I emailed them. read more

We reserved 3 seats for the Luxury bus from DC to NY leaving December 27th and returning on January 1st 2023. I received an email on the afternoon before stating that all the Luxury buses are suddenly in disrepair and we were transferred to a Coach bus. Classic case of Bait and Switch, as I've seen on other reviews is quite common, maybe the DC Attorneys General should start an investigation? So our tip to NY was fine, uneventful. But our return trip was anything but uneventful. So we arrived at the pick up location and saw the Guenther Coach Bus already there with patrons on board but the door was closed. My wife pushed the entry button on the outside of the door and it opened. She spoke with a person sitting in the first row who she assumed worked for the bus company and asked if we could come on board. The person answered we could and that the driver had gone to the bathroom. We mistakenly assumed he had gone to a local business bathroom and thought we could board and check in with the driver upon his return. My wife stayed outside with our bags while our daughter and I climbed on board along with an elderly woman. As we were getting ready to sit down, the bus driver exited the bathroom in the rear of the bus and started yelling loudly at my daughter and I to get the fuck off is bus, he had not given us permission to get on, I stated we had tickets, he yelled back repeatedly that he didn't care, and kept yelling at us to get our shit and get off his bus, get the fuck off his bus over and over again. My daughter and I grabbed our belongings and exited the bus along with the elderly lady who at this point was noticeably nervous and shaking. I could see my daughter was very upset and about to cry. The driver Gerald Wynn was charging at us down the aisle as we were exiting the bus, what were his intentions if we didn't exit the bus? Gerald continued to yell at us loudly even after we exited the bus and were now outside on the sidewalk along with the other patrons who had arrived. Gerald's conduct and yelling at us like we were criminals of some kind embarrassed us tremendously in front of the patrons on the bus and those outside waiting to board. As he yelled at us outside I stated to him repeatedly, this was no way to treat customers. His responses were profanity filled, one of which was he did not give a fuck about customers and especially customers that get on his bus without his permission. While outside the bus, my wife apologized to Gerald stating she was the one who told us to board and it was her mistake, but he did not accept her apology, just continuing to yell at her and my daughter and I while outside the bus. I told Gerald this wasn't over, he answered he didn't give a fuck, this is his bus. As you could imagine, the 4 hour bus ride was quite tense filled and uncomfortable for us. During the bus ride, I think he saw me go down the aisle to use the bathroom, and he abruptly hit the brakes and made wild swerves during the time I was in there. Obviously I can't prove he did this purposely, but it felt that way? Gerald Wynn's conduct was very unprofessional, rude, appalling, terrorizing for my daughter and the elderly lady and my wife and I. I would like to say that this is all that Gerald said and did, but there isn't enough space to include everything. He should not be an employee of this company any longer. I caution anyone considering this company, use someone else to escape the risk of getting Gerald Wynn as your driver. I don't expect to hear back from this company, they don't have a reputation of handling complaints knowing that there are not many bus companies available. I attempted to leave this complaint on their website but it has a word limit to discourage anyone using the site. read more

The bus came in late 45 mins in a small crowed dirty ally. Bolt bus also picked up its passenger there but their bus came 15 mins early and left on time (even their bus scheduled 30 behind my bus). There is no way to track the bus and the experience of waiting and hoping the bus came soon made me feel hopeless. Will not use this service anymore. Furious. read more

The bus was clean, seat comfortable, bathroom clean and working. Wi-Fi had a few hiccups now and then, but bearable. The bus left on time and arrived on time. The air inside was nice and cool (90F outside). read more

Not only did the bus give away my seats on the initial ride from NY to DC, but on the next bus that we went on, the driver didn't even check for anyone's tickets. I paid $70 when some people probably just walked on without tickets. I'm never buying a ticket with Washington Deluxe again. read more

As a NYC by birth, DC undergraduate and now DC resident, I've taken many different bus lines to get from DC to NYC. And none has impressed me more than Washington Deluxe. I've dealt with many attendants and drivers in my time, in various weather and travel conditions, and none has impressed me more than this service. I dropped my Father and Brother at the station on Father's Day, and was taken care of respectfully and graciously by their staff once again. Good, smooth bus service and ride. And outlets! read more

After discussing my poor June experience with Betty of Washington Deluxe, I accepted and used a comp in July. My experience was much better in July. Saturday Feb. 14, 2015 amid predictions of snow and wind, I took the 5:30 pm back to DC. Fortunately the very competent Ray was driving our bus. Ray kept us informed of the difficult conditions, drove slowly and safely and and got us home, less than hour late. The bus was little more than a year old; the wi-fi and heat worked fine, seats were comfortable. Especially since Wash Deluxe picks up in Manhattan at W. 36th St. [just West of 7th Ave] and makes a Dupont Circle stop convenient for me, I shall definitely take Washington Deluxe again. read more

Had to make a quick run up to NYC on Fri morning. Bolt & Best Bus were sold out. MegaBus & Greyhound had seats, but I've heard nightmares about them both. I looked at a few reviews on Washington Deluxe and made the decision to book with them. I got to Union Station around 8:45 expecting to just get a walk-up fare. I looked at the Wash Deluxe bookings on my phone and a 9:30 was free, so I paid for it and my return trip online. I got in the line and soon after a gentleman came over to confirm passengers. Being I had just booked, my name wasn't on the roster. However I showed him my email confirmation # on my phone, he jotted something on the sheet, made a quick joke and said all was cool. The trip up was good. The power outlets worked with no issue, however I couldn't get the WiFi whatsoever. No big deal. I didn't expect it to work anyway, but having working power was a much bigger plus. The ride was bumpy at times, but nothing bad to report. Well, we left Union Station about 30 mins late, but I wasn't bothered. Bus made a rest stop in Delaware that I didn't anticipate, but it was only for about 15 mins. The trip back to DC was even smoother. The driver left at 1 minute past the scheduled time. That's on-time to me. Both the power outlets and the WiFi worked the entire ride back, although the WiFi signal got janky at times. It was cool to at least have it working more than 50% of the trip. The only real issue was this one idiot on the bus who felt the need to talk to his boo and his momma. I mean, the dummy was so loud that I could almost hear his every word through his headphones. There was no reason a human being needs to talk at that level. He was just being a jerk. As much as I wanted to extend the right hand of fellowship upside the head of this clown, I remained calm. Folks are crazy these days. I got kids. Can't end up in jail over some loud mouthed fool. That's it. Washington Deluxe definitely met all my expectations. I will use them again for bus trips to NYC in the future. read more

On time, comfortable seats, friendly drivers, one stop per trip, and reasonable prices ($25 per person, one way to NYC). My only gripe is the bus styles vary and power sockets are very hard to find. I wasn't able to locate any on my way to NYC, but on my way back, I was told the sockets were to the right of my neighbor (he had the window seat). I asked him politely to find it, but no dice. Maybe you'll be luckier. This would be a bigger issue if my ride were to, say, Toronto (currently, only the double-decker Megabus goes there). FYI: If you have to pick between Dupont Circle and Union Station for pick-up, opt for Dupont since it's the same bus and you'll get first dibs on seats. read more

I have been using Washington Deluxe for two years every other weekend and it's what kept me and my fiancée together. As a very consistent rider, I can say the busses are almost always on time barring unavoidable traffic, the bus drivers are safe, the busses are clean, and the pick up and drop off locations are as convenient as possible. It's a bus, so as long as you accept that you will endure traffic, sit next to random people, and wifi will be spotty or weak (this is the case on every bus line I've ever been on. I think it's just hard to get wifi on a bus), you will have a great ride. On top of that, the prices are very competitive and they have a decent rewards program (free ride every 8 trips). Also, any time I was early or late, the check in people did everything possible to get me on the most convenient bus, which they achieved without fail. As far as bus lines go, nothing beats Washington Deluxe. read more

Amtrak is so worth the money! I knew this before my journey, but didn't realize how much torture the bus could be. Actually, the trip TO New York City was a horrible experience... (we left at 4 pm on a Friday) but the trip back to DC was pretty painless, actually quite nice (we left NYC at 4 pm on a Sunday). But that first part of the trip was terrible enough to scare me away from the bus 4 life. Or, I would consider taking the bus home to DC on Sunday, but never, never, never again on a Friday. I would rather scratch my eyes out. The bus left D.C. 30 minutes late and the driver thought this was a hilarious joke we could all share. There were about 6 inches of leg room in my seat bc the guy next to me was basically sitting SPREAD EAGLE and the chick in front of me reclined her seat 100%, like she wanted me to massage her head or something. There were so many bad smells, each terrible in its own frightening way. Everyone was hollering on their cell phones. The guy sitting catty-corner was pounding Miller Lites and blasting a DVD. Ugh Ugh Ugh. Torture. Like I said though, the ride back to DC on Sunday was painless. No one smelled, there was much more leg room, I slept most of the way and didn't feel like I had been sitting in a pile of grease. It was like night and day. But that first part was so terrible that I can still only give them 2 stars. read more