Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Jazzie and Angel were responsive and easy to work with from the get go and our driver was…read moreexcellent. We had the sprinter limo van and it was a great fit for our group - clean and well appointed. We struggled a little with the A/V system but were able to get it working.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

I have used Chariots for Hire for several years. I started an annual NYC day trip for my…read moreneighborhood and we had Mr. Reggie last year and this year. Mr. Reggie is one of the best drivers I've had. He arrives early no need yo stress of when the bus is arriving. My neighbors love him and was excited we had him again yesterday. The 56 passenger bus id very clean, has outlets for chargers, and DVD player for movies. You'll be very comfortable.

My experience with Chariots for Hire was pretty good. We booked a large party bus to take about 20…read moreof us to a vineyard that was close to 2 hours away. The bus fit everyone comfortably, and overall we had minimal issues. The only issue that did arise was a leak (from the air conditioning I believe) - but that was handled quickly and professionally by the owner (and our driver) once we returned from our trip. Our driver, Wei, arrived a half-hour early and was waiting for us to board at our start time. He was very friendly and professional. He also was very accommodating to our spontaneous requests for bathroom breaks and stopping to get snacks! Overall I would book with Chariots for Hire again in the future.

My boss was traveling from Chicago to D.C. and wanted to use a minority or woman owned car service…read moreto transport him to and from the airport. When I research car services on Yelp, I found that Monumental Tours was woman-owned and offered the cheapest rate of all the car services that I found. From days before the pick-up date to the drop-off, Monumental Tours was nothing short of AMAZING. Abe was sure to check-in on location of where my boss was to be picked and also notified of me his driver each time. Abe was very courteous and professional. My boss was highly satisfied with their service. I recommend Monumental Tours anytime you're in the D.C. or surrounding area(s). They also provide private tours in luxury vehicles as well. They are the ABSOLUTE BEST! I wish I could give them 10 stars. :-)

From the owner: Monumental Tours, Inc. is the premier sightseeing tour agency in Washington, DC, offering a wide…read morerange of private luxury excursions for groups of all sizes, from intimate gatherings to grand events. Led by knowledgeable guides and conducted in premium vehicles, our carefully curated standard day, night, and customizable tours showcase the vibrant history, iconic landmarks, and captivating stories of Washington, DC's diverse neighborhoods. Highlights include our popular Cherry Blossom tour, the Gettysburg Battlefield tour, and our Monumental Moonlight tour. With our exceptional service and personalized touch, Monumental Tours ensures an unforgettable and enriching experience for every guest.

This company cancelled on us (a national non-profit organization) just two weeks before we had a…read morelarge group coming to DC. We had to scramble to get a backup because we did not have a physical picture of our credit card to share with them. This is very concerning and suspect. Who requires someone to send a physical picture of a credit card?!

Fantastic experience from start to finish. Hired them to drive my son and his girlfriend to prom…read more Eddie was very professional and understanding in arranging everything. The teens changed their minds several times and we went down from a limo for 10 to a town car for the couple only. Also had some changes to the schedule, which Eddie rolled with each time. He communicated everything in a very timely manner and the charges were very transparent. The driver was extremely professional and came early. The kids said Adeel was a great driver. I got a text at the end of the trip to say they'd been dropped off at their final destination safely. I really appreciated that. I can't think of any way this service could have been better. Highly recommend this service.