Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

which started out to be a great company to work for training is training. Things are supposed to…read morehappen. That's the point but given up on a driver in training because of a mirror while parking is crazy.

Woodlawn Motor Coach was reliable, clean, and communicative. They brought our guests from our hotel…read moreto the venue and back at the end of the night. Even with a mishap where we had the wrong Marriott's address in the contract, they managed to get there on time and get the guests to the venue before the ceremony began. We are so grateful for the flexibility and communication they provided us, as well as a great and affordable service!

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

I rode the premium Gold bus from NYC on July 16. The bus was late to board but early to arrive. In…read more95°f heat we all were dying to get on the bus. At 6 minutes to 2 we finally started boarding. Once on the full bus we quickly noticed the busses AC was not operating at peak. As we got out on the highway it was apparent that the air conditioning wasn't working. We were dying of heat on the bus and with no means to cool off. People were complaining to the bus driver and finally about 2/3 of the way home he pulled off at a rest area to try to make a call to get a replacement bus which was not available. Then we were told that we could get on standby on other than moose buses going through when they came through. By this time we were a good hour overdue and everyone just decided to get back on the bus and deal with it as we all wanted to get home. I also noticed the same problem on my trip up to New York but not as bad as the trip home and I expected more riding the luxury version of the bus that actually has less people on it. Shame on vamus for cooking its customers in their buses. I highly recommend anyone reading this to avoid using Vamoose in the summer as their buses aren't equipped properly with air conditioning. And to make matters worse there's no customer service number for the Moose when you call them and you have a complaint they direct you to making your complaint online and not with an operator, and of course there's been no response to my complaint.

We are frequent DC/MoCo to NYC travelers. We have tried all manner of transport - bus, Amtrak, and…read morecar. Bus is generally our favorite (convenience, cost, and speed) and we had an excellent experience with Tripper bus this weekend. To and from NYC, our buses were incredibly prompt, clean, fully operational (all power outlets worked), and safely operated. The convenience was incredible and for each leg the bus was right on time. We made it to NYC in well under 4 hrs and it was just a pleasant all around ride. The seats are a bit more cramped than Amtrak, but we rode the basic bus. Compared to Amtrak (which has been delayed every time we've taken it), the bus was easier, cheaper and more convenient.

Our driver was reckless and extremely disrespectful. It is clear we are a burden to him the way he…read morewas slipping and sliding in the snow trying to get back to base. His attitude was dismissive and unsafe. The way this man drove, I don't even drive like that in my car. I actually had to delete this review and repost after I left the bus. That's how bizarre the whole thing was. I put in two starts because the Admin lady on the phone gave me a partial refund for the first leg of my trip since that trip was cancelled and she gave me that refund in minutes. She was curt but polite and efficient. I'm never taking Tripper or Gunther buses ever again. This is the most expensive greyhound service I've ever been on.

My greyhound bus got delayed ELEVEN HOURS. I was already at union station. I went to the Peter Pan…read morebus service station and was able to get on a bus just 10 minutes later than my original time. The woman running the station was wonderful and got me exactly what I needed. I was able to make it to my 1:00pm class on time!

Terrible customer service I don't recommend this company…read more I am so disappointed of the way they talk to the customers

Everything went well! Hotel, tour guide, Sue, in Cape Cod, choice of stops, owner (Mark) was with…read moreus and was great

We took the roundtrip "NYC Run", to and from Greenspring Shopping Center, for the first time since…read morebefore the pandemic. The experience could not have been more perfect. The bus was prompt, modern, quiet and comfortable. Electronic charging station worked well. The driver was polite and professional. The schedule was achieved with precision. Yes, Amtrak might have been marginally quicker, but you're paying for parking at Penn Station (or BWI) and that experience is more costly and often less sanitary. I like the train, but the bus makes more sense if you live anywhere near any of its stops in the northern Baltimore suburbs. One note: the absence of the "bus counselor" (I think her name was Gloria) was a welcome omission. It's a more professional experience without the kitchiness. Doing away with the old Frank Sinatra song in the Lincoln Tunnel would be the next step toward professionalism, but I can tune it out mentally.