If one can have a "favorite" place to have labs done, this one is mine in the AV! It's always kept…read moreso tidy, the service is always friendly.. Yesenia (am I spelling her name correctly?) is a favorite, just like Jushonna! I feel badly for them right now though. Only person scheduled to staff the office at a time. Not even a receptionist to help with clerical needs so the phlebotomist can do her work? Repeating my note to LabCorp Corporate and the medical building facilities administrators.. it has been 100°+ outside for a few weeks now! For the past 4-5 YEARS, only 1/2 of their AC units are working ~ how is this not being addressed?! At least I saw some portable AC units in there today.. No big deal for my 10-15 minutes here, but your employees are in a desert, on the second floor who need ALL of the AC operating. Changing hours and closing at 11am isn't the best answer.

The regular receptionist is very nice and helpful. My daughter has regular blood draws every month…read moreand we have never had an issue in the past year. Took my daughter in this morning for a blood draw. The pleb working the counter was rude and had no customer service skills. All her responses were "I don't know with a dirty look on her face. She looked miserable. She would not attempt to provide any help. I hope the regular receptionist is back next month.

I've been trying to get a hold of a human at this location for 2 weeks now. I need to drop off a…read moresample and need to verify that all my info is in their system as it is a very time sensitive sample. I have left two voicemails to get a call back and no one returns my call. Good luck getting a person on the phone. Maybe the Lancaster location will bode better.

Had an appointment and took over 40 minutes just to attend me for a urine drug test. Why make an…read moreappointment if they are just going to make me wait forever .

Customer service was great! Went in a few minutes after closing time and they still assisted me…read more Would definitely recommend!

From the owner: Walk-in drug testing with no long waits! We now offer THC…read more(marijuana) testing in compliance with California's new law, with both rapid and lab tests using urine or oral fluid.

Negative experience with Diana (technician) during my recent visit with my son. The doctor's lab…read moreorder was missing details, and while the technician contacted the doctor's office, she did not inform them that we were present and waiting. As a result, the office said they would review it later in the day, even though it was only around 10 AM. When I asked questions, the technician was rude, dismissive, and unwilling to take additional steps to help. Her attitude made the situation more frustrating and uncomfortable. Staff working directly with patients should demonstrate professionalism and patience, especially when issues are outside the patient's control.

I had to go do fasting lab work this morning for 2 different appts I have next week and the lab…read moretech was Haydee who's helped me before. She is very professional and friendly and made me feel like a great and was efficient and even explained what all the different test tube were for since they were all different colors. She's a great asset to this office location.

I came here and was pleasantly surprised due to the reviews. I made an appt online, pretty easy and…read moreopen availability. Showed up and didn't have to wait long. The staff were very friendly and knew exactly what they're doing. Overall they were knowledgeable and efficient. I would recommend an appt based on previous reviews. Note very clean lobby and work stations, along with plenty of parking.

Slow and lazy. If you are early and the place is empty, they still won't take you in and get you…read moreout of the way. Instead, they just hang out while you wait and they serve no one.

Their services were just fine, but I could hear a member of the staff repeatedly using the F word.read more

Completely unprofessional staff. Don't expect them to respect your time. Go to one of the other…read morelocations. Went in to get blood drawn and saw only 5 other patients in the waiting room. Seeing these 5 other patients somehow took them over an entire hour to accomplish despite there being multiple workers. Finally it's my turn, but hey it's lunch time now, so I get turned away by a staff member saying they themselves need to go and "everyone else just disappeared" so I should just come back later. None of the other Foundation Laboratory locations ever did this and had someone on staff to take care of any overflow. This location has fallen apart considering service use to be so quick.

First time going there, they are very quick and the staff was super nice ! The Lab tech that took…read moremy blood was really nice as well and quick I usually get nervous drawing blood but today I didn't feel nervous at all! Thank you so much!

Friendly and efficient staff. Nice and spacious waiting area. Checking in is also very…read moreconvenient. Thank you.

Miss Ebony is fantastic! She is always sweet to my mother and we appreciate her tremendously! She…read moreis the reason we look forward to getting her blood drawn. She is kind, patient, well mannered and sincerely cares about people. Quest is lucky to have Miss Ebony on staff as phlebotomist.

Had an appointment at two P.M. but got off work early, so decided to take my chances…read more Got inside at 1:15. Signed in. Nobody in the waiting room. Nobody being served.- I know because it says so on the screen. I let them know I had an appointment, but I signed in as a walk-in also since I was early. I was told they'll try to get to me if they can- I looked around. There was nobody in the room and once again, nobody being served. The next appointment got there at 1:30. I was then called to the back and because their system didn't have my orders and I took five seconds to get them out of my car for her. She sent me back in the waiting room and took six more people. I would've been done. Had the system had the orders that my doctor had placed in the first place, and somehow I was punished for grabbing them by being forced to wait 45 minutes Definitely pick a different quest to do your blood work. Because even if there's nobody in there you won't get helped

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

I took my grand daughter(12 yrs old ) there a couple of weeks ago, I didn't like the Dr. then…read morewasn't very professional asking me questions, I looked at the Dr and she she can answer your questions which was fine, so I need to get my knee looked at and saw the same dr don't like her then and didn't like her now very unprofessional I have something in my knee looks and feels like a gel bubble the dr looked from a distance didn't feel it and said you need to see a orthopedic dr, I can give you someone , I got up grab my purse and said nope I am good and walked out. I was so mad I called and spoke with the "office " manager and she wasn't any better it felt like she was just passing the buck! If you need to go to an urgent care skip this one ! The nurses in the front were great the nurse I saw who took my vital was great, it's the ones afterwards that were horrible! Negative 10

I came in as a customer waiting for my appointment and was obviously the first customer of the day…read more The lady in the office was on her phone with the volume up quite high. She was going from video to video and it was just a lot of noise and unpleasant to be locked in a small space with and so I shut the door that led from her office to the waiting room. She came out and as she opened the door she said this door will remain open. I asked her if she would listen to her phone with an AirPod or a headphone because it was really loud. And she gave me the rudest look and tone of voice and said "no I will not". I'm sorry she doesn't like her job or is an unhappy person but this one has not been trained in customer service or just basic kindness/people skills. To her credit she did finally pick one thing to listen to and stuck with it by the end of my wait time. That was a lot less annoying than the scrolling through sounds that come from listening to someone scroll through numerous videos.